Visited Mini in High Wycombe with an internal cover on mini convertible roof fallen off. Kevin from service came and had a look and explained part was broken (edge tabs). Said he’d have a look at i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was made to feel very welcome by Ashley from the moment we walked into the showroom. There was absolutely no pressure, just clear, concise information from someone who clearly knew her product. Ashl... See more
Company replied
I would like to buy a new (to me) Mini. I arranged a test drive with a salesperson, arrived at the appointed time but had to wait 40 minutes before he was ready. He was highly apologetic, friendly a... See more
Company replied
Excellent dealer , made whole process of buying my JCW convertible easy , even when i changed the spec after initial order placed , Special thanks to Liam and Izzy Hand over process felt safe given... See more
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
575-647 London Road, HP11 1EZ, High Wycombe, United Kingdom
- 01494 455200
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 Stars!
Amazing experience with Sytner getting my long coveted Mini Cooper! Perfect customer service from Sam Rutter especially; at first flexible and helpful in figuring out what might work for us (what specific Mini/what is affordable/etc) and once that was identified very helpful&professional with thoughtful touches (remembering my birthday!:) )It was a smooth process all the way to picking up our gorgeous new mini. Would highly recommend!

Reply from Sytner Group - Sytner High Wycombe MINI
Just bought my sixth mini
Just bought my sixth mini. Jason Wilkins was kind and patient and made the whole process as easy as possible. He explained everything very clearly and when I picked the car up, it was immaculate. I asked the High Wycombe show room to bring my car (an ex-demonstrater) across from another branch, because I trust the team at High Wycombe so much and wanted to buy the car through the team there. This trust has been built up from years of dealing with Sytner, but in particular with Neil at High Wycombe, who I trust implicitly. I once even drove all the way from Oxford to High Wycombe on my run-flats, so that Neil could sort out my new tyre when I got a puncture.

Reply from Sytner Group - Sytner High Wycombe MINI
Great customer service experience from…
Great customer service experience from start to finish.
Incredibly helpful, would definitely recommend Sytner High Wycombe to others.

Reply from Sytner Group - Sytner High Wycombe MINI
Really great service
Really great service, and customer support. I am so pleased with my five door Mini Cooper.

Reply from Sytner Group - Sytner High Wycombe MINI
Great and attentive service throughout…
Great and attentive service throughout the experience.

Reply from Sytner Group - Sytner High Wycombe MINI
Great service
Great service and after sales service, Jack Dalton was very professional and knowledgeable about the new Mini I was purchasing, as I’ve said before I didn’t feel like just another customer, nothing was to much trouble and all my questions were answered in full, I am extremely happy with my new mini and I would like to Thank Jack for all his help.

Reply from Sytner Group - Sytner High Wycombe MINI
Superb service from Jack!
Superb service from Jack!
I couldn't be happier with the car I bought, but also with how the process was handled by Jack and the team. A rare pleasure - service like this. Thank you!

Reply from Sytner Group - Sytner High Wycombe MINI
The third car I have bought from the…
The third car I have bought from the Sytner Group over a period of five years.. A very professional organization to deal with and a very customer centric organization.

Reply from Sytner Group - Sytner High Wycombe MINI
Zubin & Izzy - thorough & to be trusted
Zubin & Izzy from the High Wycombe dealership were fantastic. They were both extremely thorough and attentive. We turned up to the dealership with pure intentions to understand more about the Mini brand, pricing and availability. Zubin spent almost all afternoon with us, answering any and all questions we had. We took a car for a test drive that we fell in love with. Izzy helped us with the pricing and we drove the car home that afternoon. Completely spontaneous but completely worth it. I felt very safe and secure in their hands and knew I was entering into an agreement with a well known, trusted brand. Would highly recommend. My only concern was the valeting wasn’t done very thoroughly and we are having to have it re cleaned. They definitely cleaned it which was assuring in a covid world, but there are crumbs still in some areas. However, they did work very quickly and it was my decision to drive the car home that day, so considering they were pushed for time and still managed to do it all, im still happy!

Reply from Sytner Group - Sytner High Wycombe MINI
Very smooth experience from first…
Very smooth experience from first contact to driving away in my new car. Zubin was friendly, helpful and attentive throughout and his after sales care from him was also great!
My customer experience with Mini Sytner Group High Wycombe.
I was dealt with by Jason Martin Sales Executive, who provided an Excellent service, listened to my requirements and budget. Accurate timescales were given as to how long it would take to get my vehicle. I was provided with clear instructions on what paperwork and documentation was required. I was most impressed on patience and time taken to explain how a Mini operated and the highlights and features of car which aided my decision to change from VW. At the same time other staff members at the Sytner Group, High Wycombe were helpful when I needed to make contact via the phone or attended in person. My calls were always returned and emails responded to promptly. An excellent customer experience and I would not hesitate to recommend Sytner Group, High Wycombe. Thank you.

Reply from Sytner Group - Sytner High Wycombe MINI
I had exceptional service from Zubin…
I had exceptional service from Zubin Sayed he listened to what I needed from my car and gently guided me away from what I thought I wanted to the car that fulfilled needs. I can’t speak highly enough of the young man.

Reply from Sytner Group - Sytner High Wycombe MINI
New Mini Countryman 2.0S
We are delighted with our new Mini Countryman and your Sales Executive, Zubin Sayed did an excellent job in every respect. He was extremely polite and very helpful in answering all our questions and making our decision.
We had already had good service over the years from Sytner High Wycombe on our previous Mini Cooper.
Mr & Mrs Gardner

Reply from Sytner Group - Sytner High Wycombe MINI
Service review
Zubin was very professional and helpful.
I was very happy with the service I received and because of that I bought the car.
Izzy the finance lady was also very good and very helpful.

Reply from Sytner Group - Sytner High Wycombe MINI
Purchasing a new Mini
Very efficient, courteous and helpful service. We were very happy and love our new Mini. The only point I would add is that I wish I could have had a short lesson in coping with all the bells and whistles offered by the car. As I am not young, I don’t find such things easy.

Reply from Sytner Group - Sytner High Wycombe MINI
Darren Martin
We were very well looked after by Darren Martin. He was curtious and efficient.

Reply from Sytner Group - Sytner High Wycombe MINI
New runabout
Approached Synter with a view to acquiring a new daily runabout. Not sure which model of mini I wanted, was guided through the range, test drives were organised and having decided on the model and variant a nearly new model was acquired with a 20 year old Rover 75 accepted as partial part exchange.
The salesman (Jason Wilkins) ably assisted throughout.
The result was a simple, successful and trouble free transaction.

Reply from Sytner Group - Sytner High Wycombe MINI
Professional helpful and friendly

Reply from Sytner Group - Sytner High Wycombe MINI
Excellent service from Sytner and Zubin
I had excellent service from Zubin during a protracted supply time for my new Mini. The delays were due to Cowley and Covid but the end result has been a fabulous new car.

Reply from Sytner Group - Sytner High Wycombe MINI
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







