Sytner Group - Sytner High Wycombe MINI Reviews 

277
TrustScore 4.5 out of 5

4.5

575-647 London Road, HP11 1EZ High Wycombe, GB


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Rated 5 out of 5 stars

Visited Mini in High Wycombe with an internal cover on mini convertible roof fallen off. Kevin from service came and had a look and explained part was broken (edge tabs). Said he’d have a look at i... See more

Rated 5 out of 5 stars

I was made to feel very welcome by Ashley from the moment we walked into the showroom. There was absolutely no pressure, just clear, concise information from someone who clearly knew her product. Ashl... See more

Company replied

Rated 2 out of 5 stars

I would like to buy a new (to me) Mini. I arranged a test drive with a salesperson, arrived at the appointed time but had to wait 40 minutes before he was ready. He was highly apologetic, friendly a... See more

Company replied

Rated 5 out of 5 stars

Excellent dealer , made whole process of buying my JCW convertible easy , even when i changed the spec after initial order placed , Special thanks to Liam and Izzy Hand over process felt safe given... See more


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • 575-647 London Road, HP11 1EZ, High Wycombe, United Kingdom

  • 01494 455200

4.5

Excellent

TrustScore 4.5 out of 5

277 reviews

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4.5

All reviews

(277)

12,405 reviews in the last 12 months

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Rated 5 out of 5 stars

5 Stars!

Amazing experience with Sytner getting my long coveted Mini Cooper! Perfect customer service from Sam Rutter especially; at first flexible and helpful in figuring out what might work for us (what specific Mini/what is affordable/etc) and once that was identified very helpful&professional with thoughtful touches (remembering my birthday!:) )It was a smooth process all the way to picking up our gorgeous new mini. Would highly recommend!

October 20, 2020
Sytner Group - Sytner High Wycombe MINI logo

Reply from Sytner Group - Sytner High Wycombe MINI

Dear Ms Vlogtman, Wow, what lovely feedback to read, thank you for choosing Sytner High Wycombe for your new MINI Cooper and for the mention of Sam Rutter and the customer experience he provided for you....enjoy your new MINI and belated happy birthday wishes! Kindest, Steven Richards, Managing Director

Rated 5 out of 5 stars

Just bought my sixth mini

Just bought my sixth mini. Jason Wilkins was kind and patient and made the whole process as easy as possible. He explained everything very clearly and when I picked the car up, it was immaculate. I asked the High Wycombe show room to bring my car (an ex-demonstrater) across from another branch, because I trust the team at High Wycombe so much and wanted to buy the car through the team there. This trust has been built up from years of dealing with Sytner, but in particular with Neil at High Wycombe, who I trust implicitly. I once even drove all the way from Oxford to High Wycombe on my run-flats, so that Neil could sort out my new tyre when I got a puncture.

October 16, 2020
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Reply from Sytner Group - Sytner High Wycombe MINI

Dear Miss Bailey, Wow, you're a MINI fan through and through! Thank you for your loyalty to Sytner High Wycombe and the MINI brand, your comments were a joy to read, thank you, kindest, Steven Richards, Managing Director

Rated 5 out of 5 stars

Great customer service experience from…

Great customer service experience from start to finish.
Incredibly helpful, would definitely recommend Sytner High Wycombe to others.

October 14, 2020
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Reply from Sytner Group - Sytner High Wycombe MINI

Dear Mr Patterson, lovely comments and thank you for the 5 star review, kindest, Steven Richards, Managing Director

Rated 5 out of 5 stars

Really great service

Really great service, and customer support. I am so pleased with my five door Mini Cooper.

October 9, 2020
Unprompted review
Sytner Group - Sytner High Wycombe MINI logo

Reply from Sytner Group - Sytner High Wycombe MINI

Dear Mrs Mackenzie, thank you for your recent purchase and for the 5 star review about Sytner High Wycombe, kindest, Steven Richards, Managing Director

Rated 5 out of 5 stars

Great and attentive service throughout…

Great and attentive service throughout the experience.

October 7, 2020
Unprompted review
Sytner Group - Sytner High Wycombe MINI logo

Reply from Sytner Group - Sytner High Wycombe MINI

Dear Mrs Bell, thank you for the lovely feedback about your recent visit. Kindest, Steven Richards, Managing Director

Rated 5 out of 5 stars

Great service

Great service and after sales service, Jack Dalton was very professional and knowledgeable about the new Mini I was purchasing, as I’ve said before I didn’t feel like just another customer, nothing was to much trouble and all my questions were answered in full, I am extremely happy with my new mini and I would like to Thank Jack for all his help.

October 7, 2020
Unprompted review
Sytner Group - Sytner High Wycombe MINI logo

Reply from Sytner Group - Sytner High Wycombe MINI

Dear Glynis, thank you for such lovely feedback about Jack, I'll be sure to let him know you are so happy with the customer service he provided, thank you for choosing Sytner High Wycombe, kindest, Steven Richards, Managing Director

Rated 5 out of 5 stars

Superb service from Jack!

Superb service from Jack!
I couldn't be happier with the car I bought, but also with how the process was handled by Jack and the team. A rare pleasure - service like this. Thank you!

October 7, 2020
Unprompted review
Sytner Group - Sytner High Wycombe MINI logo

Reply from Sytner Group - Sytner High Wycombe MINI

Dear MP, thank you for taking the time to leave a 5 star review and provide such positive feedback about Jack, kindest, Steven Richards, Managing Director

Rated 5 out of 5 stars

The third car I have bought from the…

The third car I have bought from the Sytner Group over a period of five years.. A very professional organization to deal with and a very customer centric organization.

October 4, 2020
Unprompted review
Sytner Group - Sytner High Wycombe MINI logo

Reply from Sytner Group - Sytner High Wycombe MINI

Dear David, thank you for your continued loyalty to Sytner we really do appreciate your business, kindest, Steven Richards, Managing Director

Rated 5 out of 5 stars

Zubin & Izzy - thorough & to be trusted

Zubin & Izzy from the High Wycombe dealership were fantastic. They were both extremely thorough and attentive. We turned up to the dealership with pure intentions to understand more about the Mini brand, pricing and availability. Zubin spent almost all afternoon with us, answering any and all questions we had. We took a car for a test drive that we fell in love with. Izzy helped us with the pricing and we drove the car home that afternoon. Completely spontaneous but completely worth it. I felt very safe and secure in their hands and knew I was entering into an agreement with a well known, trusted brand. Would highly recommend. My only concern was the valeting wasn’t done very thoroughly and we are having to have it re cleaned. They definitely cleaned it which was assuring in a covid world, but there are crumbs still in some areas. However, they did work very quickly and it was my decision to drive the car home that day, so considering they were pushed for time and still managed to do it all, im still happy!

September 10, 2020
Unprompted review
Sytner Group - Sytner High Wycombe MINI logo

Reply from Sytner Group - Sytner High Wycombe MINI

Dear Melissa, thank you for such a positive 5 star review and for the great customer feedback from our colleagues a Sytner High Wycombe MINI. I hope you are enjoying your new MINI, kindest, Steven Richards, Managing Director

Rated 5 out of 5 stars

My customer experience with Mini Sytner Group High Wycombe.

I was dealt with by Jason Martin Sales Executive, who provided an Excellent service, listened to my requirements and budget. Accurate timescales were given as to how long it would take to get my vehicle. I was provided with clear instructions on what paperwork and documentation was required. I was most impressed on patience and time taken to explain how a Mini operated and the highlights and features of car which aided my decision to change from VW. At the same time other staff members at the Sytner Group, High Wycombe were helpful when I needed to make contact via the phone or attended in person. My calls were always returned and emails responded to promptly. An excellent customer experience and I would not hesitate to recommend Sytner Group, High Wycombe. Thank you.

August 6, 2020
Unprompted review
Sytner Group - Sytner High Wycombe MINI logo

Reply from Sytner Group - Sytner High Wycombe MINI

Dear SK, thank you for choosing Sytner High Wycombe for your new car purchase and to be tempted away from VW, I hope you are enjoying your new MINI, kindest, Steven Richards, Managing Director

Rated 5 out of 5 stars

I had exceptional service from Zubin…

I had exceptional service from Zubin Sayed he listened to what I needed from my car and gently guided me away from what I thought I wanted to the car that fulfilled needs. I can’t speak highly enough of the young man.

August 5, 2020
Unprompted review
Sytner Group - Sytner High Wycombe MINI logo

Reply from Sytner Group - Sytner High Wycombe MINI

Dear Rita, thank you for the wonderful feedback about your customer experience and for the lovely mention of Zubin, kindest, Steven Richards, Managing Director

Rated 5 out of 5 stars

New Mini Countryman 2.0S

We are delighted with our new Mini Countryman and your Sales Executive, Zubin Sayed did an excellent job in every respect. He was extremely polite and very helpful in answering all our questions and making our decision.
We had already had good service over the years from Sytner High Wycombe on our previous Mini Cooper.
Mr & Mrs Gardner

August 5, 2020
Unprompted review
Sytner Group - Sytner High Wycombe MINI logo

Reply from Sytner Group - Sytner High Wycombe MINI

Dear Mrs Gardner, thank you for choosing Sytner High Wycombe for your new MINI and for the delightful mention of Zubin, we really do appreciate your continued loyalty, enjoy your latest MINI, kindest, Steven Richards, Managing Director

Rated 5 out of 5 stars

Service review

Zubin was very professional and helpful.

I was very happy with the service I received and because of that I bought the car.

Izzy the finance lady was also very good and very helpful.

July 31, 2020
Unprompted review
Sytner Group - Sytner High Wycombe MINI logo

Reply from Sytner Group - Sytner High Wycombe MINI

Dear Mrs Milne, thank you for the 5 star review and the lovely comments about Zubin and Izzy, we all really appreciate you choosing Sytner High Wycombe, kindest, Steven Richards, Managing Director

Rated 5 out of 5 stars

Purchasing a new Mini

Very efficient, courteous and helpful service. We were very happy and love our new Mini. The only point I would add is that I wish I could have had a short lesson in coping with all the bells and whistles offered by the car. As I am not young, I don’t find such things easy.

July 31, 2020
Unprompted review
Sytner Group - Sytner High Wycombe MINI logo

Reply from Sytner Group - Sytner High Wycombe MINI

Dear Ann, thank you for choosing Sytner for your new MINI, we'd be delighted to spend some more time with you showing you the finer points of your new MINI in a socially compliant manner - please let James Brodrick, Brand Manager know when. Kindest, Steven Richards, Managing Director

Rated 5 out of 5 stars

Darren Martin

We were very well looked after by Darren Martin. He was curtious and efficient.

July 29, 2020
Unprompted review
Sytner Group - Sytner High Wycombe MINI logo

Reply from Sytner Group - Sytner High Wycombe MINI

Dear Richard, thank you for your 5 star review and your kind comments about Darren, enjoy your new MINI! Kindest, Steven Richards, Managing Director

Rated 5 out of 5 stars

New runabout

Approached Synter with a view to acquiring a new daily runabout. Not sure which model of mini I wanted, was guided through the range, test drives were organised and having decided on the model and variant a nearly new model was acquired with a 20 year old Rover 75 accepted as partial part exchange.
The salesman (Jason Wilkins) ably assisted throughout.
The result was a simple, successful and trouble free transaction.

July 28, 2020
Unprompted review
Sytner Group - Sytner High Wycombe MINI logo

Reply from Sytner Group - Sytner High Wycombe MINI

Dear Anthony, thank you for your 5 star review and the wonderful comments, I saw your Rover 75 - what a credit that car was to you and I hope you have as much enjoyment with the new MINI, kindest, Steven Richards, Managing Director

Rated 5 out of 5 stars

Excellent service from Sytner and Zubin

I had excellent service from Zubin during a protracted supply time for my new Mini. The delays were due to Cowley and Covid but the end result has been a fabulous new car.

July 23, 2020
Unprompted review
Sytner Group - Sytner High Wycombe MINI logo

Reply from Sytner Group - Sytner High Wycombe MINI

Dear Mr Bond, thank you for your patience during this time. I am delighted that you are happy with your new MINI. If there is anything else we can help with, please let us know. Kindest, Steven Richards, Managing Director

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