Visited Mini in High Wycombe with an internal cover on mini convertible roof fallen off. Kevin from service came and had a look and explained part was broken (edge tabs). Said he’d have a look at i... See more
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I was made to feel very welcome by Ashley from the moment we walked into the showroom. There was absolutely no pressure, just clear, concise information from someone who clearly knew her product. Ashl... See more
Company replied
I would like to buy a new (to me) Mini. I arranged a test drive with a salesperson, arrived at the appointed time but had to wait 40 minutes before he was ready. He was highly apologetic, friendly a... See more
Company replied
Excellent dealer , made whole process of buying my JCW convertible easy , even when i changed the spec after initial order placed , Special thanks to Liam and Izzy Hand over process felt safe given... See more
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
575-647 London Road, HP11 1EZ, High Wycombe, United Kingdom
- 01494 455200
4.5
Excellent
276 reviews
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Above and beyond Kevin at High Wycombe Mini
Visited Mini in High Wycombe with an internal cover on mini convertible roof fallen off. Kevin from service came and had a look and explained part was broken (edge tabs). Said he’d have a look at it in workshop. 10mins later part is reattached and looking good. Big shout out to Kevin and service reception lady (really sorry didn’t catch name)
July 13, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fabulous from start to finish!! ⭐️⭐️⭐️⭐️⭐️
⭐⭐⭐⭐⭐
I can't recommend Sytner High Wycombe MINI dealership highly enough! From the very first enquiry through to collecting my new car, the customer service was absolutely outstanding.
A huge thank you to Jaamal and Clayton, who made the whole experience seamless from start to finish. I travelled over 4 hours from Cornwall to collect the car, but every detail had already been taken care of. The entire deal was completed virtually, which could have been daunting, but they kept me informed every step of the way with excellent communication and regular updates.
When I arrived for the handover, everything was perfectly prepared and the experience exceeded my expectations. The car was exactly as described, and the handover was professional, friendly, and stress-free.
It's refreshing to deal with a team that genuinely cares about its customers and goes above and beyond to make the buying experience enjoyable. I wouldn't hesitate to recommend Jaamal, Clayton, and the whole team to anyone looking for a MINI.
Thank you again!
July 4, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you so much, Sophie, for your wonderful review. We’re delighted to hear that Jaamal, Clayton, and the team provided such a seamless and enjoyable experience, especially given the distance you travelled. It’s fantastic to know that our communication and preparation met your expectations and made the process stress-free. Your kind words mean a great deal to us, and we truly appreciate your recommendation. We hope you enjoy your new MINI and look forward to welcoming you back in the future!
If you ever use this dealership and come across Martin Sinclair ask for someone else do not trust him !!
The worst customer service experience ever i had they all are a liar the car i went to buy have been told nothing wrong with it i did double check with the man i spoke to on the phone if there is something i should be aware of before i come down as it was 3 hours driver each way in total 6 hours and the man who’s name (( Martin Sinclair)) said car is in excellent condition no respray on the car engine is perfect and ready to drive off! When i went there one side of the car was fully repaired and resprayed and the engine bay was licking oil injectors was licking oil i could not believe what i saw there and that man Martin Sinclair was very rude i told him why didn’t you tell me all these when i asked you he said its what its no problem you dont want it goes back to show room some one else will come and take it very rude didn’t even say sorry he really shouldn’t be working there and the worst part was it was BMW main dealership it could have been except from other dealers but not main dealership but at the end of the day thats all you expect from the main dealership if they hire someone like Martin Sinclair work for them!! I do not recommend this particular dealer at all
May 25, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe MINI
Dear Diar Muhammad, We are truly sorry to hear about your disappointing experience at Sytner High Wycombe. This is not the standard of service we aim to provide, and we apologise for any distress caused. Your feedback is important to us, and we will aim to make sure this does not happen again in the future. Kind regards, Sytner High Wycombe MINI
Fantastic Dealership
I would just like to say a massive thank you to Neil Hamilton for assisting me with all my enquiries, and keeping me updated with my vehicle.
Neil is a true gentleman and a real asset to MINI. Once again thank you for the work you carried put on my Mini.
May 21, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that Neil Hamilton provided you with excellent service and kept you well informed throughout. It’s wonderful to know that his professionalism and dedication made a positive impression. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team here at Sytner High Wycombe MINI. We look forward to welcoming you back in the future.
I was made to feel very welcome by…
I was made to feel very welcome by Ashley from the moment we walked into the showroom. There was absolutely no pressure, just clear, concise information from someone who clearly knew her product. Ashley was friendly, professional and genuinely interested in helping me to find the right Mini for me. I wouldn’t hesitate to recommend Sytner Mini High Wycombe.
April 14, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you very much for your kind words, Rob. We are delighted to hear that Ashley provided such a welcoming and pressure-free experience, offering clear and knowledgeable advice. It’s wonderful to know she made you feel comfortable and supported in finding the right Mini for you. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive experience at Sytner MINI High Wycombe. We look forward to welcoming you again in the future.
Fab dealership with helpful attentive staff
Fab. Sales man Zubin was super helpful with a wealth of knowledge. He explained everything and didn’t pressure/rush me. Smooth handover. PX’d my 19 plate Mini Cooper for a 25 plate mini Countryman.
Would recommend the dealership all round. All staff friendly and professional.
March 27, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe MINI
Dear Sharon, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Zubin provided such knowledgeable and pressure-free assistance, making your upgrade from a 19 plate Mini Cooper to a 25 plate Mini Countryman a smooth and enjoyable process. It’s wonderful to know that our team’s friendly and professional approach made a positive impression. We truly appreciate your recommendation and look forward to welcoming you back in the future. Best wishes, The Sytner High Wycombe MINI Team
A happy sequence of events
Having only been thinking about changing my car, everything fell into place very quickly. The perfect nearly-new car was available and the part exchange of mine went smoothly. A happy outcome.
March 15, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you very much for your kind words, Campor. We’re delighted to hear that everything came together so smoothly and that you found the perfect nearly-new car to suit your needs. It’s always wonderful when the part exchange process goes without a hitch, making the whole experience enjoyable. We truly appreciate you taking the time to share your positive experience and hope you continue to enjoy your new car for many miles to come. Wishing you all the best on the road!
Good experience.
We bought a used Approved Mini from Sytner Mini High Wycombe, things didn't go to plan but Jamal Hussain, our salesman dealt with the situation in a professional manner, he went above and beyond to make experience a good one.
Thanks.
March 9, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe MINI
Dear Steve, Thank you very much for your kind words and for sharing your experience with us. We are delighted to hear that Jamal Hussain was able to assist you professionally and went above and beyond to ensure your satisfaction. It means a great deal to us that, despite the initial challenges, your experience ended positively. We truly appreciate your custom and hope you continue to enjoy your Approved Mini for many miles to come. Best wishes from all of us at Sytner Mini High Wycombe.
Amazing assistance from Service Manager…
Amazing assistance from Service Manager after oil light flashed on when I was driving home.
Same can't be said for spares who had no oil and sent me to Halfords. Unable to get the oilcap off, back to Service Manager and with the help of technician sorted it all out. Thank you.
November 10, 2025
Unprompted review
Reply from Sytner Group - Sytner High Wycombe MINI
Dear Christine, Thank you very much for your kind words. We are delighted to hear that our Service Manager and technician were able to assist you promptly when the oil light came on. It’s great to know they could resolve the issue and provide the support you needed. We do apologise for the inconvenience caused by the spares department and appreciate your understanding. Your feedback is truly valued, and we hope to continue providing you with excellent service in the future. Kind regards, Sytner High Wycombe MINI Team
Still waiting ...
I would like to buy a new (to me) Mini. I arranged a test drive with a salesperson, arrived at the appointed time but had to wait 40 minutes before he was ready. He was highly apologetic, friendly and helpful, however. Due to the delay to the test drive, I couldn't hang around to discuss options so he said he would telephone me the following day. Three days later and still waiting ...
October 22, 2025
Unprompted review
Reply from Sytner Group - Sytner High Wycombe MINI
Dear JL, thank you for sharing your experience. We sincerely apologise for the delay during your visit and the subsequent lack of follow-up, which falls short of the standard we aim to provide. Your feedback is important to us, and we would like to invite you to contact our MINI Brand Manager Darren, darrenmuttukrisna@sytner.co.uk, so we may better understand your concerns and assist you further. We hope to restore your confidence in Sytner High Wycombe MINI.
I originally purchased the car second…
I originally purchased the car second hand from Sytner High Wycombe and when time came to sell James Courtney the main buyer was very proactive and efficient and all of our dealings
September 30, 2025
Unprompted review
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you for your kind words, Neil. We are delighted to hear that you had a positive experience with our team at Sytner High Wycombe MINI. Our goal is to provide efficient and proactive service to all of our customers, whether they are purchasing a car or selling one. We are glad that James Courtney was able to assist you with your sale and we hope to continue providing excellent service to you in the future. Thank you for choosing Sytner High Wycombe MINI.
Great experience
The offer was very transparent and the sale went smoothly and professionally
September 21, 2025
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you for your kind words and for choosing Sytner High Wycombe MINI. We are delighted to hear that your experience with us was transparent and professional. Our team takes great pride in providing exceptional service to our customers. We are glad that the sale went smoothly and that you were satisfied with the process. We always strive to make our customers feel valued and well taken care of. Thank you for your support and we look forward to serving you again in the future.
Excellent service from mini staff, as always…
I just opted to sell my car back to mini rather than selling to my new vendor. Chris Buss contacted me as I was evaluating my options - he was friendly, through, and made sure that we had an agreement that suited all sides. Easy to contact and really responsive. It’s been a pleasure dealing with mini throughout.
September 10, 2025
Unprompted review
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you for your kind words, Jenny. We are delighted to hear that you had a positive experience with Chris Buss at Sytner High Wycombe MINI. Our team strives to provide excellent customer service and we are glad that Chris was able to assist you in finding a suitable solution for your car. We appreciate your loyalty to MINI and we hope to continue providing you with exceptional service in the future. Thank you for choosing us.
Your salesman Warren Cathcart did a…
Your salesman Warren Cathcart did a grand job by
collecting my electric mini cooper S and preparing
the paper work for me to purchase the mini SL74LUR.
September 7, 2025
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you for your kind words, Morris. We are delighted to hear that Warren Cathcart provided you with excellent service during your recent visit to Sytner High Wycombe MINI. It is our priority to ensure that our customers have a smooth and hassle-free experience, and we are glad that Warren was able to assist you with the purchase of your electric MINI Cooper S. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner High Wycombe MINI.
The sales person and the finance person…
The sales person and the finance person were excellent and very easy to work with.
August 30, 2025
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you for your glowing 5-star review, Mrs M! We are delighted to hear that your experience at Sytner High Wycombe MINI was excellent. Our sales and finance team take great pride in providing exceptional service and making the car buying process as smooth as possible. We are pleased to hear that they were easy to work with. We appreciate your kind words and look forward to welcoming you back to our dealership in the future. Thank you for choosing Sytner High Wycombe MINI.
The team at Sytner in High Wycombe were…
The team at Sytner in High Wycombe were fantastic. I can’t fault the customer service. Great from start (buying a car) to end (selling it back). Shout out to James Courtney in particular.
August 22, 2025
Unprompted review
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you for your glowing 5-star review, Yinka Makinde! We are delighted to hear that our team at Sytner High Wycombe MINI provided you with fantastic customer service throughout your entire experience, from purchasing to selling your car. We are especially proud of James Courtney for going above and beyond to ensure your satisfaction. We strive to consistently deliver exceptional service to all our customers and we are honoured to have earned your praise. Thank you for choosing Sytner High Wycombe MINI.
Great people to deal with!
Great people to deal with when buying or selling a car. I bought my Mini and then sold it back to the same garage a couple of years later. It was a very pleasant and painless experience throughout.
An extra special shout out to Chris Buss, who handled purchasing the vehicle back from me.
August 11, 2025
Unprompted review
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you for your kind words, Jonathan. We are delighted to hear that you had a positive experience with our team at Sytner High Wycombe MINI. We take great pride in providing exceptional service to our customers, whether they are buying or selling a car. It is wonderful to hear that Chris Buss made the process smooth and hassle-free for you. We appreciate your support and hope to have the opportunity to assist you again in the future. Thank you for choosing Sytner High Wycombe MINI.
Customer service needs work
Synter BMW high Wycombe
Not impressed with the customer service at high Wycombe BMW. I booked my mini in via the central booking system, I got a call the day before from Navasha Powell telling to bring the car to the BMW service department, all good so far. I dropped the car off at 8am and heard nothing all day until I chased them up after 3.45pm but they couldn’t tell me anything as Navasha was on the phone, Navasha eventually called me back after 4pm telling me the car was not ready and wouldn’t be ready that evening. I asked why it was gone 4pm and the car wasn’t ready, I booked it in for a one hour investigation. she repeatedly told me appointments are all day. I asked how I was meant to get home from work and she did offer me a taxi, unfortunately a taxi won’t get my daughter from school or take her to school in the morning. I had to make emergency arrangements.
I returned the next day at just before 3pm, initially the response was good from the staff there and the service receptionist took my registration and advised I sit down. I sat down, for 25 minutes with no updates, I then went up to ask what was happening. The service reception lady said she would chase it up. A few minutes later she came out and said Navasha would be right out. A few more minutes later, a lady came out, I assumed it was Navasha, she did not introduce herself. When we established that she wasn’t Navasha I asked for an explanation about why I dropped my car off in the morning and it wasn’t looked at until the afternoon leading to it having to stay there overnight, again I was told these are all day appointments. Doesn’t really explain why I drop it off at 8am and hear nothing till I chase it up, no explanation as to why I dropped it off in the morning and they didn’t look at it until later in the afternoon. Why have drop off times so early if you are not going to look at the car till much later in the day.
Eventually Navasha came out and made up stories that I hadn’t answered the phone the day before the appointment, when I clearly had, as I knew to bring my car to BMW and not mini. Then she told me she had said it was an all day appointment, at no point was I advised it might go to an overnight job. She was quite aggressive in her insistence that she tells all her customers it’s a day appointment and that somehow makes up for me not having my car overnight. How can she remember she tells all her customers the same thing when she can’t even remember who she speaks to? Her customer service skills are somewhat lacking, perhaps a refresher would help?
This is not the first time I have experienced bad customer service at the BMW department, service at the mini department is so much better. You’d think at the prices they charge, they’d make an effort.
May 16, 2025
Unprompted review
Reply from Sytner Group - Sytner High Wycombe MINI
Dear Lisa Schurer, Thank you for taking the time to share your experience with us. We are sorry to hear that you were not satisfied with the customer service you received at our Sytner High Wycombe MINI dealership. We would like to apologise for any inconvenience caused during your recent visit. We take all feedback seriously and we would like to invite you to contact our Head of Aftersales, Paul Bennett, at paulbennett@sytner.co.uk to discuss your concerns further. We value your feedback and we are committed to providing the best possible service to our customers. We appreciate your loyalty to our MINI department and we hope to have the opportunity to make it up to you in the future. Best regards, The Sytner High Wycombe MINI Team
Helpful and friendly sales advice
March 5, 2025
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you for your kind words, Audrey. We are delighted to hear that you had a positive experience at Sytner High Wycombe MINI. Our team takes great pride in providing helpful and friendly sales advice to all of our customers. We are committed to delivering exceptional customer service and ensuring that our customers feel valued and supported throughout their car buying journey. We appreciate your feedback and look forward to welcoming you back to our dealership in the future. Thank you for choosing Sytner High Wycombe MINI.
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