Visited Mini in High Wycombe with an internal cover on mini convertible roof fallen off. Kevin from service came and had a look and explained part was broken (edge tabs). Said he’d have a look at i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was made to feel very welcome by Ashley from the moment we walked into the showroom. There was absolutely no pressure, just clear, concise information from someone who clearly knew her product. Ashl... See more
Company replied
I would like to buy a new (to me) Mini. I arranged a test drive with a salesperson, arrived at the appointed time but had to wait 40 minutes before he was ready. He was highly apologetic, friendly a... See more
Company replied
Excellent dealer , made whole process of buying my JCW convertible easy , even when i changed the spec after initial order placed , Special thanks to Liam and Izzy Hand over process felt safe given... See more
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
575-647 London Road, HP11 1EZ, High Wycombe, United Kingdom
- 01494 455200
4.5
Excellent
277 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer seevice!
I initially called Sytner, High Wycombe and was put through to Clayton in sales to discuss the purchase of an approved MINI Cooper. He was very informative and sent me a video walk around of the vehicle within a meter of minutes, as I was some distance away.
We met up a couple of days later and I was extremely happy to purchase the car and drove away the same day! I was really pleased with the care and attention given and would recommend them from my experience. I would also like to mention Ian, who dealt with the paperwork on the day. Many thanks for your assistance in supplying such a nice car!
October 30, 2023
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you for your kind words, Sean. We are delighted to hear that you had a great experience with Clayton and Ian at Sytner High Wycombe MINI. We strive to provide the best customer service and it's great to hear that we achieved this for you. We hope you are enjoying your new MINI Cooper and we look forward to seeing you again soon. Thank you for choosing Sytner High Wycombe MINI.
Always polite and knowledgeable staff…
Always polite and knowledgeable staff who are willing to help you and keep you informed about everything in relation to your enquiry/request/order etc.
October 6, 2023
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you for your kind words, Mr Coventry. We are delighted to hear that you had a positive experience with our staff at Sytner High Wycombe MINI. We strive to provide the best customer service possible and it is great to hear that our team was able to meet your expectations. We value your feedback and will continue to work hard to ensure that all our customers have a pleasant experience with us. Thank you for taking the time to share your experience with us.
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you for your 5 star review, Mr Quiney. We are delighted to hear that you had a positive experience with Zubin at Sytner High Wycombe MINI. We strive to provide the best customer service and it is great to hear that Zubin was able to help you. We hope that you will continue to enjoy your MINI and that you will visit us again soon. Thank you for your kind words and for taking the time to leave us a review.
Great experience from start to finish
Great experience from start to finish, keeping us well informed about delivery. Delivery was earlier than expected and the handover was excellent. The team are great and would highly recommend these guys
October 3, 2023
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you for your kind words, Mark. We are delighted to hear that you had a great experience with us from start to finish. We strive to keep our customers well informed and are pleased that your delivery was earlier than expected. We are also glad that you found the handover to be excellent. We are proud of our team and are glad that you would highly recommend us. Thank you for your support.
Such a wonderful experience
Such a wonderful experience. Ashley was so kind and efficient, she went out of her way to make it all perfect for me. Would 100% recommend Sytner Mini HW to others and so glad I have moved my custom away from Group 1. Thankyou Ashley
September 8, 2023
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you for your kind words, E Wadman. We are delighted to hear that Ashley was able to provide you with such a wonderful experience. We strive to ensure that all of our customers have the best possible experience when visiting Sytner High Wycombe MINI and it is great to hear that we have achieved this. We are so pleased that you have moved your custom away from Group 1 and we look forward to seeing you again soon. Thank you for your recommendation, we really appreciate it.
One more mini 🙂
Great experience as always know the staff very well on my 15th mini.
September 10, 2023
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you for your kind words, Diane! We are delighted to hear that you have had such a great experience with us here at Sytner High Wycombe MINI. It is wonderful to know that you have been a loyal customer for 15 years and that you have come to know the staff so well. We strive to provide the best customer service and we are glad that you have been so satisfied with us. We look forward to seeing you again soon!
New car experience
It was a pleasant experience because the staff were great and very professional. Contact was maintained throughout the buying process and I would use the company again in the future
September 7, 2023
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you for your kind words, Mr & Mrs D Maddox. We are delighted to hear that you had a pleasant experience with us at Sytner High Wycombe MINI. We strive to provide the best customer service and it is great to hear that we achieved this. We are glad that you found our staff to be professional and that contact was maintained throughout the buying process. We hope to see you again in the future and thank you for your recommendation.
Excellent Service
Can’t recommend Syntner High Wycombe enough. From initial conversations through to the collection of my new mini, the whole experience was great. Professional, patient, knowledgable staff always available to answer questions no matter how trivial. Was kept informed of the progress of my purchase on a regular basis and all communications were clear and informative. Clayton couldn’t have been more approachable or generous with his time. Everyone in the dealership was pleasant, helpful and fun. Excellent
September 7, 2023
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you for your kind words, Karen. We are delighted to hear that you had such a positive experience with us at Sytner High Wycombe. We strive to provide the best customer service possible and it is great to hear that our staff were professional, patient and knowledgeable. We are also pleased that you were kept informed of the progress of your purchase and that everyone in the dealership was pleasant and helpful. We are glad that you enjoyed your experience and we look forward to seeing you again soon.
Hassle free and good service
Hassle free and good service. All the team are very helpful with strong customer focus, well done!
August 4, 2023
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you for your kind words, Mrs Bird. We are delighted to hear that you had a hassle free and good service experience with us at Sytner High Wycombe MINI. We strive to provide the best customer service possible and it is great to hear that our team have achieved this. We are committed to providing a strong customer focus and we are glad that you noticed this. We appreciate your feedback and thank you for taking the time to share your experience with us.
Staff were friendly and helpful
Staff were friendly and helpful. It made buying my mini a great experience
July 28, 2023
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you for your kind words, Deborah. We are delighted to hear that you had a great experience buying your MINI with us at Sytner High Wycombe. Our team strives to provide the best customer service and we are pleased that you found them to be friendly and helpful. We hope you enjoy your new MINI and that you will come back to us for all your future MINI needs. Thank you for choosing Sytner High Wycombe.
We knew exactly the model colour engine…
We knew exactly the model colour engine size etc that we wanted and although very limited in number Ashley Lewis at High Wycombe identified at another Sytner branch just the vehicle and arranged for its transfer and sale
July 25, 2023
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you for your kind words, Martyn. We are delighted to hear that Ashley Lewis was able to help you find the perfect MINI for you. At Sytner High Wycombe, we strive to provide the best customer service and ensure that all our customers leave with the car of their dreams. We are glad that Ashley was able to help you find the perfect car and arrange for its transfer and sale. We look forward to seeing you again soon.
Choosing my new car
Everyone was very helpful, in particular Ashley who took me through the process of choosing my new car. She kept me informed each week about the delivery date and any delays.
April 2, 2023
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you for your kind words, Mrs Angela Taggart. We are delighted to hear that you had a great experience with Ashley at Sytner High Wycombe MINI. We strive to provide the best customer service and it is great to hear that Ashley was able to help you through the process of choosing your new car. We understand how important it is to keep our customers informed and we are glad that Ashley was able to keep you updated on the delivery date and any delays. We hope you enjoy your new car and thank you for choosing Sytner High Wycombe MINI.
Great car
Great car - bit of a delay in production but was kept up to date by Zubin with weekly calls.
A straight forward purchase process and hand over
Would recommend Zubin and all the team at Synter for any prospective Mini purchase
Euan McCrindle
July 6, 2023
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you for your 5 star review, Euan! We are delighted to hear that you had a great experience with us here at Sytner High Wycombe MINI. We are especially pleased to hear that Zubin kept you up to date with weekly calls during the production delay. We are glad that you found the purchase process and handover to be straightforward. We appreciate your recommendation and hope to see you again soon. Thank you for choosing Sytner High Wycombe MINI!
Zubin was very helpful
Zubin was very helpful, keeping me up to date on the process and helping me sort out the admin. The rest of the team were also very friendly and helpful.
June 26, 2023
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you for your kind words, Sue. We are delighted to hear that you had a positive experience with Zubin and the rest of the team at Sytner High Wycombe MINI. We strive to provide the best customer service possible and it is great to hear that we have achieved this. We hope that you are enjoying your new car and that you will come back to us in the future. Thank you again for your review.
Greeted by a very courteous young man, who made me feel v welcome.
From the moment I walked into the Mini Showroom I was greeted by a Wonderful, courteous Young Man called Zubin who introduced himself and straight away I felt very comfortable being there.
July 4, 2023
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you for your kind words, Elspeth. We are delighted to hear that you had such a positive experience with Zubin at Sytner High Wycombe MINI. We strive to provide the best customer service and it is wonderful to hear that we have achieved this. We are committed to ensuring that all our customers have a pleasant and enjoyable experience when visiting our showroom. We hope to see you again soon and thank you for your kind review.
Excellent service.
I was made very welcome from the first time I had to place my order for a new vehicle.Ashley Lewis was very helpful throughout my experience with choosing and explaining every detail.very happy with my experience.
July 3, 2023
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you for your kind words, Mrs Lewis. We are delighted to hear that you had a positive experience with us here at Sytner High Wycombe MINI. We strive to ensure that all of our customers are made to feel welcome and that their needs are met. We are pleased that Ashley was able to provide you with the help and guidance you needed to make the right decision for you. We hope you enjoy your new vehicle and that you will come back to us in the future.
A very pleasant experience
Zubin, our salesperson, was great from the start. Very knowledgeable, pleasant and not pushy. He answered a million questions with patience, always in touch when he said, and thanks to him, we now have a mini we love
June 20, 2023
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you for your kind words, Mrs Hilton. We are delighted to hear that you had a great experience with Zubin and that you are now the proud owner of a MINI. We strive to provide the best customer service and it is wonderful to hear that Zubin was able to meet your expectations. We hope you enjoy your new car and we look forward to seeing you again soon.
Zubin assisted me with the purchase of…
Zubin assisted me with the purchase of the car in Sept 2022 and provided regular updates till the car was delivered in the first week of April 2023. He provided me pros and cons on the various options that I had. I had a fantastic experience
June 8, 2023
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you for your kind words, Mr Naik. We are delighted to hear that you had a fantastic experience with Zubin. We strive to provide the best customer service and it is great to hear that we have achieved this. We are glad that Zubin was able to provide you with the pros and cons of the various options you had and that he kept you updated until the car was delivered. We hope you enjoy your new car and thank you for choosing Sytner High Wycombe MINI.
Jody was very helpful in every step of…
Jody was very helpful in every step of buying my new car - brilliant service and a lovely experience!
June 6, 2023
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you for your kind words, Pauline. We are delighted to hear that Jody was able to provide you with such a great experience when buying your new car. At Sytner High Wycombe MINI, we strive to ensure that all of our customers receive the highest level of service and we are pleased that Jody was able to meet your expectations. We hope that you enjoy your new car and we look forward to seeing you again soon.
I was very happy with the service and…
I was very happy with the service and advice from Sytner High Wycombe when I recently bought a nearly new mini. Clayton, Darren and Jerry were all very straightforward and professional, meeting my needs and making the purchase seem less. I have used High Wycombe before and would do again
May 29, 2023
Reply from Sytner Group - Sytner High Wycombe MINI
Thank you for your kind words, Julian. We are delighted to hear that you had a positive experience with us at Sytner High Wycombe. We strive to provide the best service and advice to our customers and it is great to hear that we have achieved this with you. We are glad that you have used us before and would do so again. We look forward to seeing you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.