Sytner Group - Sytner High Wycombe MINI Reviews 

277
TrustScore 4.5 out of 5

4.5

575-647 London Road, HP11 1EZ High Wycombe, GB


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Rated 5 out of 5 stars

Visited Mini in High Wycombe with an internal cover on mini convertible roof fallen off. Kevin from service came and had a look and explained part was broken (edge tabs). Said he’d have a look at i... See more

Rated 5 out of 5 stars

I was made to feel very welcome by Ashley from the moment we walked into the showroom. There was absolutely no pressure, just clear, concise information from someone who clearly knew her product. Ashl... See more

Company replied

Rated 2 out of 5 stars

I would like to buy a new (to me) Mini. I arranged a test drive with a salesperson, arrived at the appointed time but had to wait 40 minutes before he was ready. He was highly apologetic, friendly a... See more

Company replied

Rated 5 out of 5 stars

Excellent dealer , made whole process of buying my JCW convertible easy , even when i changed the spec after initial order placed , Special thanks to Liam and Izzy Hand over process felt safe given... See more


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • 575-647 London Road, HP11 1EZ, High Wycombe, United Kingdom

  • 01494 455200

4.5

Excellent

TrustScore 4.5 out of 5

277 reviews

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4.5

All reviews

(277)

12,341 reviews in the last 12 months

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Rated 5 out of 5 stars

Delighted with the car and the service…

Delighted with the car and the service that Jason Wilkins gave . He was very patient explaining all the features on the car .

July 14, 2021
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Reply from Sytner Group - Sytner High Wycombe MINI

Good Afternoon Mrs Blakeley, thank you for the wonderful review about Jason at Sytner High Wycombe MINI, I appreciate there is a lot of choice out there so thank you for choosing Sytner High Wycombe. Kindest, Andy Clements, Managing Director

Rated 3 out of 5 stars

The young man was very friendly but did…

The young man was very friendly but did not complete the handover satisfactory. My car was damaged on pick up and he said it would take 2-3 days. He has not got back to me and I had to chase.
I also asked twice if there was a handbook and he said no all on line. We found one in the boot. The handover was also rushed

July 7, 2021
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Reply from Sytner Group - Sytner High Wycombe MINI

Dear Christina, thank you for your feedback. I will ask my Brand Manager for MINI, James Brodrick to make contact and seek to understand what's happened and how to move forwards. Kindest, Andy Clements Managing Director

Rated 5 out of 5 stars

Great service

Great service - impressive team. Helpful, courteous, communicative and efficient.

July 3, 2021
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Reply from Sytner Group - Sytner High Wycombe MINI

Good Afternoon Suzie, thank you for the wonderful review about Sytner High Wycombe MINI, I appreciate there is a lot of choice out there so thank you for choosing Sytner High Wycombe. Kindest, Andy Clements, Managing Director

Rated 5 out of 5 stars

Great customer service

Great customer service, very happy with my new mini. Jack was very helpful.

July 1, 2021
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Reply from Sytner Group - Sytner High Wycombe MINI

Good Afternoon Sue, thank you for the wonderful review about Jack at Sytner High Wycombe MINI , I appreciate there is a lot of choice out there so thank you for choosing Sytner High Wycombe. Kindest, Andy Clements, Managing Director

Rated 5 out of 5 stars

We received excellent service and…

We received excellent service and customer care from Zubin Sayed on the purchase of our new hybrid mini countryman which we are delighted with

June 23, 2021
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Reply from Sytner Group - Sytner High Wycombe MINI

Good Morning Sara, thank you for the wonderful review about Zubin at Sytner High Wycombe MINI , I appreciate there is a lot of choice out there so thank you for choosing Sytner High Wycombe. Kindest, Andy Clements, Managing Director

Rated 5 out of 5 stars

Very happy!

I had a wonderful experience with Sytner Mini, High Wycombe. From the initial meeting and test drives I was constantly put at ease and felt safe, despite the difficult times we have had.
A part exchange was organised easily and I had regular phone calls and emails right up to the day of collection. We dealt with Charlie, who was extremely professional, polite and knowledgeable.
I am over the moon with my new Countryman. I would highly recommend Sytner Mini to my friends and family. Overall a fantastic experience.

June 21, 2021
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Reply from Sytner Group - Sytner High Wycombe MINI

Good Morning, thank you for the wonderful review about Charlie at Sytner High Wycombe MINI , I appreciate there is a lot of choice out there so thank you for choosing Sytner High Wycombe. Kindest, Andy Clements, Managing Director

Rated 5 out of 5 stars

Jack Dalton was very friendly and…

Jack Dalton was very friendly and helpful. He led us through the process of buying the car and the experience of picking it up . On collection of the car he talked us through the controls which was very useful and allowed us enough time to ask necessary questions.

June 19, 2021
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Reply from Sytner Group - Sytner High Wycombe MINI

Good Morning Mrs Cooke, thank you for the wonderful review about Jack at Sytner High Wycombe MINI , I appreciate there is a lot of choice out there so thank you for choosing Sytner High Wycombe. Kindest, Andy Clements, Managing Director

Rated 5 out of 5 stars

Sytner High Wycombe

First visit to Sytner High Wycombe and was impressed with the site and staff. I was contemplating changing my car to a Mini and with Ashley’s help I was sold. Every aspect from my questions to her knowledge and her overall assistance made it very easy to make a decision. She was thorough when looking at all my requirements, ensuring I was informed on options. She was also incredibly flexible when I was restricted on when I could collect the car, going above and beyond. I’ve already recommended her services to a friend who is looking to change her car.

June 9, 2021
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Reply from Sytner Group - Sytner High Wycombe MINI

Good Morning, thank you for the wonderful review about Ashley at Sytner High Wycombe MINI , I appreciate there is a lot of choice out there so thank you for choosing Sytner High Wycombe. Kindest, Andy Clements, Managing Director

Rated 5 out of 5 stars

very helpfull

very helpfull. understanding and patient. thank you Jason for all your help!

May 31, 2021
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Reply from Sytner Group - Sytner High Wycombe MINI

Dear Henk, thank you for the super feedback and thank you for choosing Sytner High Wycombe MINI, kindest, Andy Clements, Managing Director

Rated 5 out of 5 stars

I could not have wished for better…

I could not have wished for better service. Ashley kept me informed of the progress if my mini and answered any questions I had. When I came to pick up the car she was most welcoming and explained everything clearly so I felt confident to drive away my new mini. When I am ready to buy my next mini I will certainly call Ashley.

May 31, 2021
Sytner Group - Sytner High Wycombe MINI logo

Reply from Sytner Group - Sytner High Wycombe MINI

Dear Mrs Stanley, thank you for the super feedback about Ashley and thank you for choosing Sytner High Wycombe MINI, kindest, Andy Clements, Managing Director

Rated 5 out of 5 stars

I went to Sytner in High Wycombe as I…

I went to Sytner in High Wycombe as I have been before and found them very helpful. Ashley was extremely helpful and gave me her time and advice in a professional and balanced way. Her customer service was exceptional and I felt confident in the de soo. I made to purchase a car from there. The whole experience was made that but more enjoyable and purposeful with the personal touch of getting to know me and understand what I was looking for in a car. I could not have been more pleased with my car or the service I received.

May 29, 2021
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Reply from Sytner Group - Sytner High Wycombe MINI

Dear Miss Marland, thank you for the super feedback about Ashley and thank you for choosing Sytner High Wycombe MINI, kindest, Andy Clements, Managing Director

Rated 5 out of 5 stars

Just the best service

Just the best service, as soon as I explained my brief vehicle was located. I had a trial drive, loved it, the car was mine within two weeks, with only the registration plates to have fitted locally. Zubin Sayed looked after me and his patience and help went above and beyond. He talked me through securing the cherished registration which had to be done in line. Top marks, he is a top man.

May 19, 2021
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Reply from Sytner Group - Sytner High Wycombe MINI

Dear Patricia, thank you for the super feedback about Zubin and thank you for choosing Sytner High Wycombe MINI, kindest, Andy Clements, Managing Director

Rated 5 out of 5 stars

New Zesty Lemon Cooper S Convertible Exclusive

Bought new mini convertible online and via phone conversations during the lockdown. I was surprised that Sytner Mini High Wycombe gave me the best deal and I couldn’t fault their attentiveness and friendliness.
When we collected the car it was the first time we’d seen the new Zesty Lemon colour on a real vehicle so there was a bit of trepidation but it’s great. Although we’ve had four other Minis this was the first convertible and we’d not been able to test drive one so I was worried the ride on 18” run flats would be uncomfortable but we’re loving the car. Just need some sun to be able to get the roof down!

May 17, 2021
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Reply from Sytner Group - Sytner High Wycombe MINI

Dear Oxenboy, thank you for the super feedback and thank you for choosing Sytner High Wycombe MINI, kindest, Andy Clements, Managing Director

Rated 5 out of 5 stars

Our purchase of our new mini was an…countryman

Our purchase of our new mini was an enjoyable experience

May 7, 2021
Sytner Group - Sytner High Wycombe MINI logo

Reply from Sytner Group - Sytner High Wycombe MINI

Dear Carole, thank you for the super feedback and thank you for choosing Sytner High Wycombe MINI, kindest, Andy Clements, Managing Director Edit Delete

Rated 2 out of 5 stars

Poor welcome and underwhelming…

Poor welcome and underwhelming experience overall considering the enormity of the commitment. The car was damaged and not particularly clean.

May 3, 2021
Sytner Group - Sytner High Wycombe MINI logo

Reply from Sytner Group - Sytner High Wycombe MINI

Dear John, thank you for your feedback. I will ask my Brand Manager for MINI, James Brodrick to make contact and seek to understand what's happened and how to move forwards. Kindest, Andy Clements Managing Director

Rated 5 out of 5 stars

looked after very well and excellent…

looked after very well and excellent and knowledgeable service

April 30, 2021
Sytner Group - Sytner High Wycombe MINI logo

Reply from Sytner Group - Sytner High Wycombe MINI

Dear Robert, thank you for the wonderful review about Sytner High Wycombe MINI , I appreciate there is a lot of choice out there so thank you for choosing Sytner High Wycombe, kindest, Andy Clements, Managing Director

Rated 5 out of 5 stars

First Class Service

First Class Service from Jack , Izzy , and James , my wife is very pleased, would recommend them .

April 30, 2021
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Reply from Sytner Group - Sytner High Wycombe MINI

Dear Spencer, thank you for the wonderful review about Jack, Izzy, and James at Sytner High Wycombe MINI , I appreciate there is a lot of choice out there so thank you for choosing Sytner High Wycombe, kindest, Andy Clements, Managing Director

Rated 5 out of 5 stars

Stunning Service

As ever brilliant service - all done over zoom for the ordering which was very efficient and the handover was quick and easy. So impressed with the speed that I got my car from ordering. Thank you Zubin for all your help 😄

April 29, 2021
Sytner Group - Sytner High Wycombe MINI logo

Reply from Sytner Group - Sytner High Wycombe MINI

Dear Emma, thank you for the wonderful review about Sytner High Wycombe MINI , I appreciate there is a lot of choice out there so thank you for choosing Sytner High Wycombe, kindest, Andy Clements, Managing Director

Rated 5 out of 5 stars

Very helpful

Very helpful - Zubin Sayed guided my wife and I through the complete purchase process in a meticulous fashion.

April 29, 2021
Sytner Group - Sytner High Wycombe MINI logo

Reply from Sytner Group - Sytner High Wycombe MINI

Dear Mrs K Baker, thank you for the wonderful review about Zubin at Sytner High Wycombe MINI , I appreciate there is a lot of choice out there so thank you for choosing Sytner High Wycombe, kindest, Andy Clements, Managing Director

Rated 5 out of 5 stars

Great help from Zubin

We were looked after by Zubin. He was excellent, very knowledgable and helpful without ever being pushy. Very happy with our purchase!

April 29, 2021
Sytner Group - Sytner High Wycombe MINI logo

Reply from Sytner Group - Sytner High Wycombe MINI

Dear Mark, thank you for the wonderful review about Zubin at Sytner High Wycombe MINI , I appreciate there is a lot of choice out there so thank you for choosing Sytner High Wycombe, kindest, Andy Clements, Managing Director

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