Visited Mini in High Wycombe with an internal cover on mini convertible roof fallen off. Kevin from service came and had a look and explained part was broken (edge tabs). Said he’d have a look at i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was made to feel very welcome by Ashley from the moment we walked into the showroom. There was absolutely no pressure, just clear, concise information from someone who clearly knew her product. Ashl... See more
Company replied
I would like to buy a new (to me) Mini. I arranged a test drive with a salesperson, arrived at the appointed time but had to wait 40 minutes before he was ready. He was highly apologetic, friendly a... See more
Company replied
Excellent dealer , made whole process of buying my JCW convertible easy , even when i changed the spec after initial order placed , Special thanks to Liam and Izzy Hand over process felt safe given... See more
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
575-647 London Road, HP11 1EZ, High Wycombe, United Kingdom
- 01494 455200
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delighted with the car and the service…
Delighted with the car and the service that Jason Wilkins gave . He was very patient explaining all the features on the car .

Reply from Sytner Group - Sytner High Wycombe MINI
The young man was very friendly but did…
The young man was very friendly but did not complete the handover satisfactory. My car was damaged on pick up and he said it would take 2-3 days. He has not got back to me and I had to chase.
I also asked twice if there was a handbook and he said no all on line. We found one in the boot. The handover was also rushed

Reply from Sytner Group - Sytner High Wycombe MINI
Great service
Great service - impressive team. Helpful, courteous, communicative and efficient.

Reply from Sytner Group - Sytner High Wycombe MINI
Great customer service
Great customer service, very happy with my new mini. Jack was very helpful.

Reply from Sytner Group - Sytner High Wycombe MINI
We received excellent service and…
We received excellent service and customer care from Zubin Sayed on the purchase of our new hybrid mini countryman which we are delighted with

Reply from Sytner Group - Sytner High Wycombe MINI
Very happy!
I had a wonderful experience with Sytner Mini, High Wycombe. From the initial meeting and test drives I was constantly put at ease and felt safe, despite the difficult times we have had.
A part exchange was organised easily and I had regular phone calls and emails right up to the day of collection. We dealt with Charlie, who was extremely professional, polite and knowledgeable.
I am over the moon with my new Countryman. I would highly recommend Sytner Mini to my friends and family. Overall a fantastic experience.

Reply from Sytner Group - Sytner High Wycombe MINI
Jack Dalton was very friendly and…
Jack Dalton was very friendly and helpful. He led us through the process of buying the car and the experience of picking it up . On collection of the car he talked us through the controls which was very useful and allowed us enough time to ask necessary questions.

Reply from Sytner Group - Sytner High Wycombe MINI
Sytner High Wycombe
First visit to Sytner High Wycombe and was impressed with the site and staff. I was contemplating changing my car to a Mini and with Ashley’s help I was sold. Every aspect from my questions to her knowledge and her overall assistance made it very easy to make a decision. She was thorough when looking at all my requirements, ensuring I was informed on options. She was also incredibly flexible when I was restricted on when I could collect the car, going above and beyond. I’ve already recommended her services to a friend who is looking to change her car.

Reply from Sytner Group - Sytner High Wycombe MINI
very helpfull
very helpfull. understanding and patient. thank you Jason for all your help!

Reply from Sytner Group - Sytner High Wycombe MINI
I could not have wished for better…
I could not have wished for better service. Ashley kept me informed of the progress if my mini and answered any questions I had. When I came to pick up the car she was most welcoming and explained everything clearly so I felt confident to drive away my new mini. When I am ready to buy my next mini I will certainly call Ashley.

Reply from Sytner Group - Sytner High Wycombe MINI
I went to Sytner in High Wycombe as I…
I went to Sytner in High Wycombe as I have been before and found them very helpful. Ashley was extremely helpful and gave me her time and advice in a professional and balanced way. Her customer service was exceptional and I felt confident in the de soo. I made to purchase a car from there. The whole experience was made that but more enjoyable and purposeful with the personal touch of getting to know me and understand what I was looking for in a car. I could not have been more pleased with my car or the service I received.

Reply from Sytner Group - Sytner High Wycombe MINI
Just the best service
Just the best service, as soon as I explained my brief vehicle was located. I had a trial drive, loved it, the car was mine within two weeks, with only the registration plates to have fitted locally. Zubin Sayed looked after me and his patience and help went above and beyond. He talked me through securing the cherished registration which had to be done in line. Top marks, he is a top man.

Reply from Sytner Group - Sytner High Wycombe MINI
New Zesty Lemon Cooper S Convertible Exclusive
Bought new mini convertible online and via phone conversations during the lockdown. I was surprised that Sytner Mini High Wycombe gave me the best deal and I couldn’t fault their attentiveness and friendliness.
When we collected the car it was the first time we’d seen the new Zesty Lemon colour on a real vehicle so there was a bit of trepidation but it’s great. Although we’ve had four other Minis this was the first convertible and we’d not been able to test drive one so I was worried the ride on 18” run flats would be uncomfortable but we’re loving the car. Just need some sun to be able to get the roof down!

Reply from Sytner Group - Sytner High Wycombe MINI
Our purchase of our new mini was an…countryman
Our purchase of our new mini was an enjoyable experience

Reply from Sytner Group - Sytner High Wycombe MINI
Poor welcome and underwhelming…
Poor welcome and underwhelming experience overall considering the enormity of the commitment. The car was damaged and not particularly clean.

Reply from Sytner Group - Sytner High Wycombe MINI
looked after very well and excellent…
looked after very well and excellent and knowledgeable service

Reply from Sytner Group - Sytner High Wycombe MINI
First Class Service
First Class Service from Jack , Izzy , and James , my wife is very pleased, would recommend them .

Reply from Sytner Group - Sytner High Wycombe MINI
Stunning Service
As ever brilliant service - all done over zoom for the ordering which was very efficient and the handover was quick and easy. So impressed with the speed that I got my car from ordering. Thank you Zubin for all your help 😄

Reply from Sytner Group - Sytner High Wycombe MINI
Very helpful
Very helpful - Zubin Sayed guided my wife and I through the complete purchase process in a meticulous fashion.

Reply from Sytner Group - Sytner High Wycombe MINI
Great help from Zubin
We were looked after by Zubin. He was excellent, very knowledgable and helpful without ever being pushy. Very happy with our purchase!

Reply from Sytner Group - Sytner High Wycombe MINI
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







