Sytner Group - Sytner High Wycombe MINI Reviews 

277
TrustScore 4.5 out of 5

4.5

575-647 London Road, HP11 1EZ High Wycombe, GB


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Rated 5 out of 5 stars

Visited Mini in High Wycombe with an internal cover on mini convertible roof fallen off. Kevin from service came and had a look and explained part was broken (edge tabs). Said he’d have a look at i... See more

Rated 5 out of 5 stars

I was made to feel very welcome by Ashley from the moment we walked into the showroom. There was absolutely no pressure, just clear, concise information from someone who clearly knew her product. Ashl... See more

Company replied

Rated 2 out of 5 stars

I would like to buy a new (to me) Mini. I arranged a test drive with a salesperson, arrived at the appointed time but had to wait 40 minutes before he was ready. He was highly apologetic, friendly a... See more

Company replied

Rated 5 out of 5 stars

Excellent dealer , made whole process of buying my JCW convertible easy , even when i changed the spec after initial order placed , Special thanks to Liam and Izzy Hand over process felt safe given... See more


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • 575-647 London Road, HP11 1EZ, High Wycombe, United Kingdom

  • 01494 455200

4.5

Excellent

TrustScore 4.5 out of 5

277 reviews

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4.5

All reviews

(277)

12,405 reviews in the last 12 months

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Rated 5 out of 5 stars

Purchasing my Mini Electric car

A good experience from start to finish. I was kept informed of the progress of my car at all times. Any queries were answered promptly via email/phone.
Despite Covid the car production and handover went to plan.
I was extremely pleased that the Mini had a 2021 upgrade and that Sytner paid the price increase. I can thoroughly recommend Synter in High Wycombe.

April 28, 2021
Sytner Group - Sytner High Wycombe MINI logo

Reply from Sytner Group - Sytner High Wycombe MINI

Dear Colin, thank you for the wonderful review about Sytner High Wycombe MINI , I appreciate there is a lot of choice out there so thank you for choosing Sytner High Wycombe, kindest, Andy Clements, Managing Director

Rated 5 out of 5 stars

A positive experience

i approached Syntner to test drive a mini but due to lockdown they were unable to facilitate this. However, Syntner remained in touch and I was able to test drive a mini on the day they opened and five days later drove away in my new car. Syntner did what they said they were going to do and were very attentive to my wishes. From first enquiry to driving the car away, it was a positive experience.

April 23, 2021
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Reply from Sytner Group - Sytner High Wycombe MINI

Dear Paul, thank you for the wonderful review about Sytner High Wycombe MINI , I appreciate there is a lot of choice out there so thank you for choosing Sytner High Wycombe, kindest, Andy Clements, Managing Director

Rated 5 out of 5 stars

Good experience with buying process

Good experience with buying process. Met both Zac and Ashley. Excellent handover on collection and the questions we had were all answered.

April 19, 2021
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Reply from Sytner Group - Sytner High Wycombe MINI

Dear Mrs Rogers, thank you for the wonderful review about Sytner High Wycombe MINI , I appreciate there is a lot of choice out there so thank you for choosing Sytner High Wycombe, kindest, Andy Clements, Managing Director

Rated 5 out of 5 stars

Thank you Jack for your amazing hard…

Thank you Jack for your amazing hard work in getting me my beautiful cooper! Jack is young yet very professional at his job, and it is obvious he loves what he does. He kept me informed regularly on how things were going and made me feel involved, reassured and very happy.
Huge thanks,
Maria and Pedro :)

April 9, 2021
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Reply from Sytner Group - Sytner High Wycombe MINI

Dear Maria and Pedro, thank you for the wonderful review about Jack and the excellent customer service you experienced, I appreciate there is a lot of choice out there so thank you for choosing Sytner High Wycombe, kindest, Andy Clements, Managing Director

Rated 5 out of 5 stars

Zubin was excellent

Zubin was excellent, made the whole process easy and straightforward
Great communication from start to finish

April 8, 2021
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Reply from Sytner Group - Sytner High Wycombe MINI

Dear Marc, thank you for the great review about Zubin and the excellent customer service you experienced, I appreciate there is a lot of choice out there so thank you for choosing Sytner High Wycombe, kindest, Andy Clements , Managing Director

Rated 5 out of 5 stars

Excellent service

Excellent service was received from the High Wycombe dealership. Ashley was extremely helpful including sending videos of the car so I could see the car closer up.

April 6, 2021
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Reply from Sytner Group - Sytner High Wycombe MINI

Dear Sharon, thank you for the great review about Ashley and the excellent customer service you experienced, I appreciate there is a lot of choice out there so thank you for choosing Sytner High Wycombe, kindest, Andy Clements , Managing Director

Rated 5 out of 5 stars

First time purchase of a mini

I dealt with Jason who was very helpful from the very beginning.
He dealt with my numerous emails and also supported me really well when I came to collect my car.
As someone who doesn’t really know
Much about cars and have never driven a mini, I was worried about not having the chance to. test drive it However, he talked me through everything really well before I had to take it home.
The whole process was made so simple and I wouldn’t hesitate to recommend Jason and sytner to people

March 10, 2021
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Reply from Sytner Group - Sytner High Wycombe MINI

Dear Mrs Hassell, thank you for the wonderful review about Jason and the excellent customer service you experienced, I appreciate there is a lot of choice out there so thank you for choosing Sytner High Wycombe, kindest, Steven Richards, Managing Director

Rated 5 out of 5 stars

Nice people to do business with

Nice people to do business with. Jason the sales guy was very knowledgeable & helpful through the buying process from our test driving, placing the order & collection of our new Mini.

March 9, 2021
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Reply from Sytner Group - Sytner High Wycombe MINI

Dear Barry, thank you for the lovely feedback about Jason and the purchasing experience, kindest, Steven Richards, Managing Director

Rated 4 out of 5 stars

Very good service and when things went wrong it was sorted immediately!

I had a very positive experience with Sytner when purchasing my car. However the salesman left the company before I had taken possession of my car and I was not informed of this. Hence for a week my emails not answered. However the situation was redeemed by Jason Wilkins who had to step in at the last minute to arrange the paperwork and collection of my car. He was exemplary in sorting out the paperwork and hand over if my new Mini Countryman car. He was personable and could not do enough to ensure I was happy with my new car. This is the second time I have used Sytner to purchase my new car and would use them again!

March 8, 2021
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Reply from Sytner Group - Sytner High Wycombe MINI

Dear Kate, thank you for your understanding and positive review, it's always difficult on the rare occasion when someone leaves to ensure there everyone is informed and kept up to date, I was so pleased that Jason was able to ensure the buying experience and handover went so well. Kindest, Steven Richards, Managing Director

Rated 5 out of 5 stars
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Reply from Sytner Group - Sytner High Wycombe MINI

Dear MD, thank you for the 5 star feedback, kindest, Steven Richards, Managing Director

Rated 5 out of 5 stars

New Cooper

Great service by Zubin, despite COVID policies. All went smoothly and efficiently.

March 3, 2021
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Reply from Sytner Group - Sytner High Wycombe MINI

Dear Mr Coates, thank you for the 5 star feedback and praise of Zubin, here's to your new MINI! Kindest, Steven Richards, Managing Director

Rated 5 out of 5 stars

Amazing Service again by Izzy Standley…

Amazing Service again by Izzy Standley the Business Manager . We are repeat customers and wouldn't deal with anyone else or go anywhere else. She is a credit to Sytner High Wycombe . Despite Lockdown she still managed to get us our brand New Mini Cooper through click and collect and kept us informed every step of the way. What could have been a stressful time def was not and that was all down to Izzy making sure we have a great experience of a new car. Thank you Izzy. Also a shout out to Zubin Sayed who we collected the car from with face masks on!!! Again seamless service and he went out of his way to ensure the collection of the car and paper work ran smooth despite difficult conditions. Many Thanks Karen

February 27, 2021
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Reply from Sytner Group - Sytner High Wycombe MINI

Dear Karen, wow what wonderful feedback, thank you for your continued loyalty and comments about Izzy and Zubin, enjoy your new MINI!! Kindest, Steven Richards, Managing Director

Rated 5 out of 5 stars

We dealt with Sam Rutter

We dealt with Sam Rutter, excellent service from start to finish, very pleased with the new Mini, superb build quality.

February 24, 2021
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Reply from Sytner Group - Sytner High Wycombe MINI

Dear Mrs Atkins, thank you for the 5 star review and feedback, kindest, Steven Richards, Managing Director

Rated 5 out of 5 stars

Sales exec Jack Dalton was very helpful…

Sales exec Jack Dalton was very helpful and made the purchase straight forward. A pleasure to deal with.

February 23, 2021
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Reply from Sytner Group - Sytner High Wycombe MINI

Dear Mr Moore, thank you for the wonderful feedback about Jack and the purchasing journey, kindest, Steven Richards, Managing Director

Rated 5 out of 5 stars

Excellent Service

Fast response. They make the vehicle in very good condition before handover.

February 22, 2021
Sytner Group - Sytner High Wycombe MINI logo

Reply from Sytner Group - Sytner High Wycombe MINI

Dear Mr Yeung, thank you for choosing Sytner High Wycombe and for the lovely comments, kindest, Steven Richards, Managing Director

Rated 5 out of 5 stars

Mrs Christine Bassett

I am very satisfied with my new purchase and have been enjoying driving it.

February 20, 2021
Sytner Group - Sytner High Wycombe MINI logo

Reply from Sytner Group - Sytner High Wycombe MINI

Dear CB, thank you for choosing Sytner High Wycombe for your new MINI, I am so pleased that you've enjoyed driving it. Kindest, Steven Richards, Managing Director

Rated 4 out of 5 stars

The only minus was the valeting on the…

The only minus was the valeting on the car. Also chips on bonnet bodywork and windscreen. All now rectified but is a two and a half hour round trip for us

February 20, 2021
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Reply from Sytner Group - Sytner High Wycombe MINI

Dear Customer, I'm sorry that the standard of preparation didn't meet your expectation but I am pleased to read that you are now happy, kindest, Steven Richards, Managing Director

Rated 5 out of 5 stars

Great service

Great service. Efficient and friendly. Whole transaction went really smoothly. Zubin was fantastic

February 19, 2021
Sytner Group - Sytner High Wycombe MINI logo

Reply from Sytner Group - Sytner High Wycombe MINI

Dear Adam, thank you for taking the time to leave such wonderful feedback about Zubin and the purchasing experience, kindest, Steven Richards, Managing Director

Rated 5 out of 5 stars

Excellent Service from Jason!

Jason Martin at Sytner HW was very helpful throughout the purchase process. I can't fault him for his customer service.
We were a little unhappy with how long the finances took to get sorted though and know that Jason did everything he could do move it along. It was out of his control.
We cleared our money on the Tuesday, and expected to collect the car on the Thursday. However the Mini Finance dept were very slow and so we couldn't collect the car until Saturday pm.

February 4, 2021
Sytner Group - Sytner High Wycombe MINI logo

Reply from Sytner Group - Sytner High Wycombe MINI

Dear Helen, thank you for the constructive feedback I will ensure we look to learn from your feedback. In the meantime thank you for your purchase and enjoy your new MINI! Kindest, Steven Richards, Managing Director

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