I always use Sytner Jaguar Coventry for my car, and have just had work done there, and as usual it was truly great. Johnathon Woods was again very welcoming and helpful towards me and my requirements,... See more
Company replied
Location
Switch locationBirmingham Road, Allesley, Coventry, West Midlands, CV5 9GY Allesley, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I travel to a lot of Sytner dealerships particularly Jaguar Land Rover and am always welcomed. This dealership was no exception and I was treated to a Barista style coffee by Lois whilst I was waiting... See more
Company replied
Went into for a service and still got the service reminder flashing at me. After another visit this issue was still not resolved. I have lost count how many time i have been asked to log out of my... See more
Company replied
Quick efficient service at reception area to book car in. Taken to a work and coffee area where complimentary drinks and snacks were available. Plenty of tables to work from in a comfortable environme... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Birmingham Road, Allesley, Coventry, West Midlands, CV5 9GY, Allesley, England, United Kingdom
- 024 7667 2999
4.6
Excellent
535 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy customer.
I always use Sytner Jaguar Coventry for my car, and have just had work done there, and as usual it was truly great. Johnathon Woods was again very welcoming and helpful towards me and my requirements, also in main reception the young lady Ellie was also very helpful, welcoming and supportive. They are a first class team at this dealership, I would recommend them highly to anyone who wants the best. Thank you all. Fred Kirkman.
July 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good morning Fred. Thank you so much for your wonderful review and for your continued loyalty to Sytner JLR Coventry. I am delighted to hear that you had another great experience with us. Johnathon will be thrilled to know that he made such a positive impression, and I will also be sure to share your kind comments with Ellie, who will be pleased to hear your feedback. Your recommendation means a great deal to us, and we are proud to have team members who consistently strive to provide the highest level of customer care. Thank you again for taking the time to share your feedback. We look forward to welcoming you back to the dealership in the future. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Jaguar E-Pace - BU71WFM - Health check and radar calibration
I had an excellent experience with Sytner Coventry. The team thoroughly inspected my car, investigated all the issues, and truly went above and beyond to ensure everything was resolved properly. I was extremely impressed with both the high level of customer service and the speed at which the work was completed.
The staff were professional, helpful, and kept me informed throughout the process. It's clear that customer satisfaction is a top priority for them.
Thank you to the entire Sytner Coventry team for your outstanding help and support. I am extremely happy with the service I received and would highly recommend them to others. ⭐⭐⭐⭐⭐
May 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon Gabriel, Thank you so much for taking the time to share your feedback. I am delighted to hear that you had such a great experience with Sytner JLR Coventry. It's especially rewarding to know that our team went above and beyond to ensure everything was resolved to your satisfaction. Your kind words about the professionalism, helpfulness, and dedication of our colleagues will be shared with the entire team. Recognition like this means a great deal and reinforces our commitment to delivering the very best experience for every customer. Thank you once again for your recommendation and for placing your trust in Sytner Coventry. We truly appreciate your support and look forward to welcoming you back in the future. Warm regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Been buying RR for 20 years
Been buying RR for 20 years. The care and attention is why I choose Sytner Coventry over other LR dealerships even though I have a few closer. Thank you Sharyn - host for the coffee.
July 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon. Thank you for your wonderful feedback and for your loyalty to the Range Rover brand over the past 20 years. I’m delighted to hear that the care and attention you receive from our team keeps you choosing Sytner JLR Coventry. Delivering an exceptional customer experience is something we take great pride in, so your comments mean a great deal to us. Sharyn will be especially pleased to hear your kind words. She works hard to ensure every customer feels welcome and looked after, and we're glad she made your visit even more enjoyable with her hospitality and coffee. Thank you again for your continued trust and support. We look forward to welcoming you back to Sytner Coventry for many years to come. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
I travel to a lot of Sytner dealerships…
I travel to a lot of Sytner dealerships particularly Jaguar Land Rover and am always welcomed. This dealership was no exception and I was treated to a Barista style coffee by Lois whilst I was waiting. Great customer service thanks 🙏
June 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon Phil. Thank you for taking the time to share your feedback. I’m delighted to hear that you felt welcome at our dealership. Providing a warm and professional experience is something we take great pride in, so it's wonderful to know that Lois made such a positive impression. I will be sure to pass on your kind comments to Lois, who will be pleased to hear that she helped make your visit more enjoyable. Thank you again for your support, and we look forward to welcoming you back in the future. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
A relaxed and friendly experience in a comfortable environment
Quick efficient service at reception area to book car in. Taken to a work and coffee area where complimentary drinks and snacks were available. Plenty of tables to work from in a comfortable environment. Staff were attentive, friendly and hospitable at all times. Overall, a relaxing and constructive experience.
June 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon Russell. Thank you for taking the time to share your feedback with us. I’m delighted to hear that you experienced a quick and efficient check-in process and It’s great to know that the complimentary refreshments, comfortable setting, and workspace helped make your time with us both relaxing and productive. Your kind comments about our team being attentive, and we look forward to welcoming you back again soon. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry
Good selection of low mileage cars
Sytner group had a good selection of the type of car we wanted to purchase. Low mileage, not too old, reasonable price. Coventry happened to have our first choice so we went there. Nice showroom, friendly helpful staff. The purchase and part-ex of our old car went through very smoothly. Overall, we were very pleased.
June 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon Ian. Thank you for taking the time to share your experience with us. I’m delighted to hear that you found a great selection of vehicles and we had the perfect match for you. It’s fantastic that the car met all of your expectations. I’m also pleased that you enjoyed our showroom and found the team friendly. Thank you again for your kind feedback and it’s great to know everything went seamlessly. We hope you enjoy your new car and look forward to welcoming you back in the future. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Dealing with the dealership when I…
Dealing with the dealership when I could navigate a telephone system that failed to work was a breeze.
In particular Harry, who went out of his way to make the journey as seamless and pleasant as possible.
June 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon Mark. Thank you for your kind feedback. I’m delighted to hear that, despite the initial difficulty with the telephone system, your experience with the dealership was a positive one. Harry will be especially pleased to know his efforts made your visit smooth and enjoyable; he always strives to go the extra mile for our customers. We really appreciate you taking the time to share your experience. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Service appointment
Sharyn who looks after the coffee and refreshments was very kind and attentive, and kept me topped up while I waited.
June 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good morning Oliver. Thank you for your kind feedback. I am delighted to hear that Sharyn took such great care of you during your visit. I’ll be sure to pass on your lovely comments to Sharyn—she’ll be thrilled to hear them! We look forward to welcoming you back again in the future. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry
Lovely friendly welcoming staff
Collette was lovely, really friendly and welcoming, nothing too much trouble
May 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good morning Angela. Thank you very much for your kind feedback. I’m pleased to hear that Collette made you feel so welcome and that nothing was too much trouble during your visit. She’ll be really pleased to know her friendliness and helpfulness were appreciated. We look forward to welcoming you back again soon. Warm regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Excellent
My car was collected by Terry at the time I was expecting, a friendly and professional collection. The service was carried out as expected, and I was video called with details of tyre and brake wear etc. At all times I was kept informed by Hannah once again friendly and professional phone calls. Finally my car was delivered back to me by Terry. This is the first time I have owned a Land Rover and used a dealership, I can only say Sytner Land Rover Coventry provide an excellent service, thank you.
April 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good morning Richard. Thank you for your lovely review. I’m delighted to hear Terry and Hannah looked after you so well throughout your service. As a first-time Land Rover owner, we’re especially pleased your experience with Sytner JLR Coventry has been such a positive one. We look forward to welcoming you again. Warm regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Excellent professional staff and service
A warm welcome by reception staff and seen very promptly. Offered excellent refreshments by Sharyn. Atmosphere pleasant and relaxed. All in all, very professional- first class !
April 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon. Thank you for your lovely feedback. I’m delighted you felt warmly welcomed and looked after. Your feedback truly means a great deal to us, and l will be sure to share your comments with Sharyn. Warm regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Friendly and welcoming atmosphere
Friendly and welcoming atmosphere.
Sharyn’s (Host) hospitality is excellent.
Many thanks.
April 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon Thisara. Thank you very much for taking the time to share your kind feedback. I will be sure to share your review with Sharyn and the wider team, as recognition like this means a great deal to everyone. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
This is just for the drinks
This is just for the drinks. Very prompt, correct drink delivered quickly.
March 31, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon Neil. Thank you so much for your feedback. I’m delighted to hear that you received your drinks promptly and to your liking. A special thank you from Sharyn as well — she’s really pleased to know her service made a positive difference to your visit. We’re proud to have her on the team. If there’s anything more we can do for you next time, we’re always happy to help. Kind regards, Roman Zawadzki, Head of Business.
Coffee was great thank to jo host 😉
Coffee was great thank to jo host 😉
March 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon Antonio and thank you for your positive review. I am delighted to hear you had a five-star experience and that Jo made you a lovely coffee. We really appreciate your feedback and look forward to welcoming you back to Sytner Jaguar Coventry soon. Best regards, Roman Zawadzki - Head of Business
I previously purchased my discovery…
I previously purchased my discovery sport from guy salmon Coventry 7 years ago and recently purchased another one but my experience with syntner wasn’t as good,they need to employ more staff
March 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon Mr Dewhurst, Thank you for sharing your feedback. We are sorry to hear that your recent experience with Sytner Jaguar Coventry did not meet the high standards you expected, especially after your previous purchase with Guy Salmon Coventry. We appreciate your comments regarding staffing and understand how this may have impacted your visit. Your input is valuable to us, and we hope to provide a more positive experience should you choose to visit us again in the future. Kind Regards, Roman Zawadzki - Head of Business
Sharyn made my visit
Sharyn made my visit ! Great coffee , great service
February 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good Morning Tim, Thank you so much for your kind feedback. I am delighted to hear that Sharyn made such a positive impression on your visit to Sytner Jaguar Coventry. Providing a great service and a welcoming experience to our customers are very important to us. I will be sure to pass on your lovely comments to her, and we look forward to welcoming you back again soon. Warm regards Roman Zawadzki, Head of Business
Reply from Sytner Group - Sytner Jaguar Coventry
Good Morning Martin, Thank you very much for your kind feedback for Sytner Jaguar Coventry. I’m delighted to hear that Sharyn made such a positive impression during your visit. She takes great pride in looking after our customers, and your comments will truly mean a lot to her. I will be sure to share your lovely feedback with Sharyn, and we look forward to welcoming you back again soon. Warm regards Roman Zawadzki, Head of Business
Upon entering the dealership,I was met…
Upon entering the dealership,I was met by Sharyn.
She introduced herself in a polite way.
Sharyn offered coffee,also said when I was ready,if I wanted she would introduce me to a member of the sale team.
I do not like being forced or pounced on in a showroom.
Sharyns approach was exactly how I feel it should be done.
January 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good Afternoon and thank you so much for taking the time to share your experience with us on your visit to Sytner Jaguar Coventry. I’m delighted to hear that Sharyn made such a positive impression when you arrived at the dealership. We believe that creating a relaxed and respectful environment is essential, and your feedback reassures us that we’re getting it right. We truly appreciate your comments and will make sure Sharyn receives the recognition she deserves. If there’s anything more we can do for you, please don’t hesitate to let us know. Warm regards Roman Zawadzki, Head of Business
Maybe this company should invest in…
Maybe this company should invest in more service engineers than uniformed “hostesses” with a never ending supply of coffee and platitudes. A repair to my new car - a manufacturing problem was supposed to take up to three hours of a “waiting “ appointment. Four hours later I have just been told (after making my way to the actual service department) that it should be ready within the hour.
January 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good Morning and thank you for taking the time to share your feedback. I’m genuinely sorry for the inconvenience and frustration caused during your recent visit to Sytner Jaguar Coventry. Your appointment was booked as a waiting slot with an estimated repair time of up to three hours, so being left for more than four hours without proactive updates is understandably disappointing — and it’s not the level of service we aim to provide. You should never have to seek out information yourself; clear communication throughout your visit is our responsibility. We fully appreciate that hospitality and refreshments are meant to support your experience, not replace inefficient service or timely progress updates. Your comments highlight an area where we clearly fell short, and we will be reviewing this with the team to prevent it happening again. Thank you for your patience while the work was being completed. If there is anything further you’d like us to look into, or if we can assist you in any way following this experience, please do not hesitate to contact me directly at romanzawadzki@sytner.co.uk. Kind regards Roman Zawadzki, Head of Business
Friendly staff providing good coffee…
Friendly staff providing good coffee and updating progress on vehicle whenever requested.
January 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good Morning Richard, I really pleased to hear that you found our team friendly at Sytner Jaguar Coventry. Its great to know you enjoyed the refreshments and that you were kept up to date. I hope we will see you again soon and can turn your 4*'s into 5. Warm regards Roman Zawadzki, Head of Business
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.