I always use Sytner Jaguar Coventry for my car, and have just had work done there, and as usual it was truly great. Johnathon Woods was again very welcoming and helpful towards me and my requirements,... See more
Company replied
Location
Switch locationBirmingham Road, Allesley, Coventry, West Midlands, CV5 9GY Allesley, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went into for a service and still got the service reminder flashing at me. After another visit this issue was still not resolved. I have lost count how many time i have been asked to log out of my... See more
Company replied
My car was collected by Terry at the time I was expecting, a friendly and professional collection. The service was carried out as expected, and I was video called with details of tyre and brake wear e... See more
Company replied
Quick efficient service at reception area to book car in. Taken to a work and coffee area where complimentary drinks and snacks were available. Plenty of tables to work from in a comfortable environme... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Birmingham Road, Allesley, Coventry, West Midlands, CV5 9GY, Allesley, England, United Kingdom
- 024 7667 2999
4.7
Excellent
537 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Maybe this company should invest in…
Maybe this company should invest in more service engineers than uniformed “hostesses” with a never ending supply of coffee and platitudes. A repair to my new car - a manufacturing problem was supposed to take up to three hours of a “waiting “ appointment. Four hours later I have just been told (after making my way to the actual service department) that it should be ready within the hour.
January 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good Morning and thank you for taking the time to share your feedback. I’m genuinely sorry for the inconvenience and frustration caused during your recent visit to Sytner Jaguar Coventry. Your appointment was booked as a waiting slot with an estimated repair time of up to three hours, so being left for more than four hours without proactive updates is understandably disappointing — and it’s not the level of service we aim to provide. You should never have to seek out information yourself; clear communication throughout your visit is our responsibility. We fully appreciate that hospitality and refreshments are meant to support your experience, not replace inefficient service or timely progress updates. Your comments highlight an area where we clearly fell short, and we will be reviewing this with the team to prevent it happening again. Thank you for your patience while the work was being completed. If there is anything further you’d like us to look into, or if we can assist you in any way following this experience, please do not hesitate to contact me directly at romanzawadzki@sytner.co.uk. Kind regards Roman Zawadzki, Head of Business
Friendly staff providing good coffee…
Friendly staff providing good coffee and updating progress on vehicle whenever requested.
January 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good Morning Richard, I really pleased to hear that you found our team friendly at Sytner Jaguar Coventry. Its great to know you enjoyed the refreshments and that you were kept up to date. I hope we will see you again soon and can turn your 4*'s into 5. Warm regards Roman Zawadzki, Head of Business
Another fabulous visit to Coventry Land…
Another fabulous visit to Coventry Land Rover..
As always the staff are incredibly friendly but always worth a special mention is Sharyn, continuing to offer a friendly welcome and making sure everyone’s needs are catered for.
January 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good Morning Andy, Thank you for your wonderful feedback and for visiting us again, it’s great to hear you had another fabulous experience with our team at Sytner Jaguar Coventry. Sharyn will be especially pleased to know her warm welcome and attentive support made such a positive impression. We greatly appreciate your continued trust in us and look forward to welcoming you back on your next visit. Warm regards Roman Zawadzki, Head of Business
Great experience, made to feel welcomed…
Greeted by Sharyn and explained how the service would be carried out, made me feel like the process would be carried out in a timely and professional manner. Nice surroundings and was made to feel at ease whilst working from the dealership.
January 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good Morning Alex, Thank you so much for your kind feedback on your recent visit to Sytner Jaguar Coventry. I’m delighted to hear that Sharyn gave you such a warm welcome and the process was clearly explained. It’s also great that you felt comfortable working from the dealership and that the surroundings made your visit more enjoyable. Your experience is exactly what we aim to deliver, and your comments mean a great deal to the team. Kind regards Roman Zawadzki, Head of Business
A very nice warm welcome and care from…
A very nice warm welcome and care from Sharyn today. Thank you for adding a nice smile to thaw a cold morning.
January 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good Morning Toni, Thank you for your lovely feedback for Sytner Jaguar Coventry. I am delighted to hear that Sharyn’s warm welcome and car helped brighten your morning. I will be sure to share your kind words with her, it will make her day. Kind regards Roman Zawadzki, Head of Business
Sharyn your host was most welcoming
Sharyn your host was most welcoming, attentive to customers needs, great at supplying drink and snacks, a total asset to the company
November 11, 2025
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon Lisa. Thank you so much for your kind words and five stars. I’m delighted to hear that Sharyn made such a positive impression during your visit. Her dedication to ensuring every guest feels welcome and well looked after truly reflects the values we strive for and I will be sure to pass on your lovely comments to Sharyn. Kind regards Oliver Mann, Head of Business, Sytner JLR Coventry.
Well handled
Nathan and Leanne made every effort to get us to a mutually-agreeable deal, without once making me feel like I was being a pain in the proverbial.
October 10, 2025
Reply from Sytner Group - Sytner Jaguar Coventry
Good Morning Dominic, Thank you so much for your kind words for Sytner Jaguar Coventry. I amreally pleased to hear that Nathan and Leanne delivered such a great service and were able to support you in reaching the desired outcome. We always aim to make our customers feel valued and never pressured. If there's anything more we can do for you, please don’t hesitate to reach out. Warm regards Oliver Mann, Head of Business
Excellent Professional Service Quality…
Excellent Professional Service Quality with Empathy
September 21, 2025
Reply from Sytner Group - Sytner Jaguar Coventry
Good Afternoon Dr Connor, Thank you so much for your kind words and thoughtful feedback for Sytner Jaguar Coventry. We are truly grateful you took the time to share your experience. It's incredibly rewarding to know that it made a positive difference for you. If there's anything more we can do to support you, please don’t hesitate to reach out. Best regards Oliver Mann, Head of Business
THE SERVICE AND HELP WAS EXEMPLARY.
THE SERVICE AND HELP WAS EXEMPLARY.
Nathan Baylis for the sales, is without the finest car salesman I have encountered in 70years and Simon
Evans- Cook made my purchase perfect.
Your team at Coventry could not be bettered.
September 17, 2025
Reply from Sytner Group - Sytner Jaguar Coventry
Good Morning William, Wow what an amazing feedback to receive for Sytner Jaguar Coventry. I am absolutely delighted to hear that Nathan and Simon made such an impression. That is high praise indeed for Nathan and he will be buzzing with pride. Simon and the team will also be thrilled to know they played a part in making the experience so good. We’re so grateful you chose us, and we’re here anytime you need us again. Kind regards Oliver Mann, Head of Business
From disappointed to happy
Previously disappointed with the poor cosmetic quality of several Jaguar approved F type convertibles I had seen I contacted Callum Scott at Sytner Coventry and unloaded my frustration.
His response was to shoot an extended video of the 2022 car I was interested in. He promptly followed this up with answers to 20 emailed questions including service history, HPI checks and a copy of the 165 Jaguar approved check list.
Had I detected even a hint of BS or obfuscation at this stage I would not have committed to a 800 mile round trip.
On arrival at the dealership nothing was too much trouble and after my 3 page checklist and road test were completed with Callum the car turned out to be exactly as described.
In summary: Product is part of the buying experience but so is emotion and both have to be right. Sytner Coventry aced it on both counts.
May 29, 2025
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good Afternoon Margaret, Thank you for taking the time to leave us such a glowing review for Sytner Jaguar Coventry. I am delighted to hear that Callum provided you with an exceptional service and addressed all your concerns and I will be sure to pass on your feedback to him. We understand the importance of both product quality and emotional satisfaction in the buying experience, and I am pleased to hear that we exceeded your expectations in both aspects. We appreciate your trust in us and hope to continue providing you with top-notch service in the future. Kind regards Oliver Mann, Head of Business
Excellent Service
I recently purchased a car from Jaguar Land Rover Coventry. My customer experience from start to finish was excellent, thanks to the help of Anwar Hussain who was extremely knowledgeable about the model I purchased. Anwar was consistently responsive and prompt in all our communications (email and phone) prior to my purchase. It has been two weeks since I bought my car and Anwar has been in contact twice to ensure everything is okay and help with any aftercare assistance I may need - which is greatly appreciated.
I would not hesitate to recommend Jaguar Coventry and 10/10 to Anwar!
March 21, 2025
Reply from Sytner Group - Sytner Jaguar Coventry
Good Morning Mr Francis, Thank you for taking the time to leave such a positive review for Sytner Jaguar Coventry. I am delighted to hear that you received a great experience and that Anwar provided you with an exceptional service. We appreciate your recommendation, and I will be sure to pass on your kind words to Anwar. Kind regards Oliver Mann, Head of Business
Just to inform u that you have staff in…
Just to inform u that you have staff in your coventry who work night shift... you got to.be careful of them. I'm.sure you know who I am.speaking about. He comes in at 9pm.and never works
March 4, 2025
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good Morning Prajna. Thank you for bringing this matter to our attention and I will investigate and take the necessary steps to ensure a satisfactory outcome. Kind regards Oliver Mann, Head of Business
Every member of staff you interact with…
Every member of staff you interact with are so helpful and polite.
Sharon, the host, whilst waiting for our cars to be serviced was very welcoming and attentive. Thirsty, no problem, hungry I've got you.
March 3, 2025
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good Afternoon Sharon. Thank you for your kind words. We are delighted to hear that you had a positive experience at Sytner Jaguar Coventry. Our team takes great pride in providing an exceptional service to our customers, and I am happy that you felt so welcome. We appreciate your recognition and look forward to welcoming you back in the future. Kind regards Oliver Mann, Head of Business
Sytner JLR Coventry - best in class!
If you looking for a new Land Rover then the only place you need to go is Sytner JLR in Coventry. A wonderfully polite sales team, attentive to your needs and extremely knowledgeable and understanding of your requirements. I was looked after by Nathan Bayliss who was exceptionally throughout my purchase, whilst Leanne Richards played a massive part in delivering all the information, vehicle videos prior to my visit. Can't speak highly enough of this Sytner branch and will definitely be heading back for my next upgrade...
February 13, 2025
Reply from Sytner Group - Sytner Jaguar Coventry
Good Afternoon Martin, Thank you for your glowing review and five-stars. I am delighted to hear that you had a positive experience at Sytner Jaguar Coventry. Our team takes great pride in providing an exceptional service and I am pleased to hear that Nathan and Leanne were able to meet your expectations, I will be sure to pass on your comments. We appreciate your support and look forward to seeing you again in the future. Best regards Oliver Mann, Head of Business
My experience!
On delivering my I-Pace on 6/1/2025 into Sytner Jaguar Coventry for a routine second service where I was greeted by Sanjay who guided me me through the paperwork procedures. He then showed me to my hire car which he had organised on my behalf a nice new Evoque to drive for the day. On receiving a call later that day saying my I-pace was finish and ready for collection, on arrival at the dealership there was another pleasant surprise awaiting me my car was sparkling from a complimentary clean .
This young man Sanjay was a true professional in the making he really couldn't of gave me a more attentive service. I would highly recommend anyone in need of any car maintenance work doing in using this Sytner Dealership they defiantly made my day a very pleasant experience.
Keep up the good work Sanjay!
Kindest Regards
Mr Ryan
January 6, 2025
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good morning Mr. Ryan. Thank you for taking the time to leave such a glowing review. I am delighted to hear that you had a positive experience during your recent visit. It is wonderful to know that Sanjay provided you with excellent customer service and made sure your needs were met. We are proud to have him as a part of our team and I will be sure to pass on your kind words to him. Thank you for choosing Sytner JLR Coventry and we look forward to welcoming you back in the future. Kind regards Oliver Mann, Head of Business, Sytner JLR Coventry.
Great service received
What a great service I received from the whole team today. Here on holiday from Cornwall and encountered a small issue with the coolant cap. The team sorted this out for me. I am so grateful to all those I dealt with today. What absolute stars.
October 29, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good morning Ms McGinlay. Thank you for taking the time to leave us a 5-star review. I am pleased to hear that the team could assist and you were able to continue with your holiday. Your words mean a lot to us and we hope to have the opportunity to serve you again in the future. Kind regards Oliver Mann, Head of Business, Sytner JLR Coventry.
Great service yet again
Great service yet again. I have just visited Sytner Jaguar Coventry for a security update on my XE. Excellent service on arrival from Lynsey in Service who also kept me updated on progress throughout. Lynsey is very customer focussed and professional. I waited in the designated waiting area and Sharyn was really friendly and looked after everybody waiting really nicely. The time went very quickly and my car was presented back to me sparkling clean. Great service. Well done to the whole team involved in the work on my car including the 'back room' people, great job. I can highly recommend this dealership.
Philip Jeary
October 1, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good morning Mr Jeary. Thank you for your glowing five-star review. I am delighted to hear that Lynsey and the team provided you with exceptional care and professionalism during your visit. We strive to make every experience at Sytner JLR Coventry a positive one, and we are grateful for your recognition of our efforts. I will be sure to pass along your kind words to Lynsey, Sharyn and the rest of our team. We appreciate your recommendation and look forward to serving you again in the future. Kind regards Oliver Mann, Head of Business, Sytner JLR Coventry.
The car was collected early in the…
The car was collected early in the morning and returned the same day . It looked immaculate.
June 28, 2024
Reply from Sytner Group - Sytner Jaguar Coventry
Good morning Mr Horsman. Thank you for your positive review. I am delighted to hear that you had a great experience and look forward to serving you again in the future. Kind regards Oliver Mann, Head of Business, Sytner JLR Coventry.
PURCHASE OF USED F PACE
Everything went smoothly to plan, much helped by Harry Nottage and particularly Kevin Scott who put himself out to arrange a test drive which suited our timing.
June 8, 2024
Reply from Sytner Group - Sytner Jaguar Coventry
Dear Mr Beale, Thank you for taking the time to leave us a 5-star review. We are delighted to hear that your experience at Sytner Jaguar Coventry went smoothly and that our team, especially Harry Nottage and Kevin Scott, were able to assist you in finding the perfect test drive that fit your schedule. We appreciate your kind words and look forward to serving you again in the future. Kindest Regards, Shane Farmer, Head of Sales, Sytner JLR Coventry
Great Service!
Great Service!! Kevin was very helpful and provided a great detail of information which made the process a seamless and rather enjoyable experience
May 24, 2024
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon Mr Hoy, Thank you for your review and five-stars. I am pleased to hear that Kevin delivered such a great experience for you. I hope that you are enjoying your new car and that you will continue to choose Sytner JLR Coventry for all your future needs. Kind regards Oliver Mann, Head of Business, Sytner JLR Coventry.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.