Sytner Group - Sytner Jaguar Coventry Reviews 

I feel that your service department is just average. They never put themselves out and expect you to wait far too long for alternative transport

Upon arrival dealt with promptly and professionally, work all carried out to complete satisfaction and on time.

Nathan Bayliss was excellent throughout the process sourcing us our perfect used F-Pace vehicle and was extremely helpful, informative and very communicative throughout - thank you!!!

The sales executive was good but I got the impression that he was under pressure to sell especially at the early stages of sale. Buying an f type at a Landrover specialist garage was generally not as good an experience as I have had previously when purchasing at Jaguar garage (could be down to lack of detailed knowledge of Jaguar vehicles). Having paid £50k for the car I did not like being pressured to buy paintwork protection and paintwork repair subscriptions. The garage is nice, well laid out and in general staff were very pleasant and courteous. There was no handover pack everything on line, no vehicle manual, again on line. What happens when you need it and there is no reception?. Sales executive was helpful throughout the sale through to handover which took one week. Now two weeks since handover and still waiting for warranty and breakdown cover details.
Update on 30th April. Now 7 weeks since handover of the car despite more than one reminder I still have not received warranty or vehicle breakdown information.

I was recommended by a friend to come and see Nathan and he didn't disappoint! The whole experience was friendly and informative as well as extremely professional.
Will be recommending Nathan and the dealership to friends - thank you!

Leanne from Coventry Sytner is an absolute gem! Her dedication to customer service is unmatched, and she goes the extra mile to ensure every detail is taken care of. Not only did she help me find the perfect car, but she also swiftly resolved any issues that arose, demonstrating her commitment to customer satisfaction. Her passion for her work and genuine care for her customers make every interaction a delight. If you're in Coventry and need exceptional service, Leanne is the one to see at Sytner!

If you want a car that lights up light a Christmas tree a year after buying one. Then this is the place for you.

Poppy at the Coventry branch has been outstanding throughout our car purchase. She was very knowledgeable, kind & nothing was too much hassle for her.

She’s an asset to your company - massive thank you!

Contact this dealership for a car after mine was stolen & saw one on their listing that interested me. Spoke to two different salespeople, agreed a figure and deposit amount I would be prepared to pay at that stage to reserve the car, we went as far as planning a date to pick up the car. The point of a deposit was raised again where they insisted on me paying £1000 which we had previously discussed and I said I was happy to pay 50% as my settlement amount was agreed and was due in a few days. I was then told that without £1000 the car will be put back on sale, and to come back to them once I received me insurance payout. How rude, after weeks of conversations, to be treated so poorly I decided to look elsewhere & lo and behold, found something even better, newer car, less mileage, less money & still via a main dealership. My payment landed in my account two days later and the disrespectful salesperson Leanne actually called me on that said day to say as a good will gesture I can pay a £500 deposit, well, I was very happy to tell Leanne Richards where to get off, she has well and truly loss the dealership a solid sale & for me, made me get a much better deal… elsewhere. Wouldn’t return or recommend.

I am writing to express my utmost satisfaction and gratitude for the exceptional service provided by Neale over the past 5 years. As a loyal customer, I have had the pleasure of working with Neale on multiple car purchases, and each experience has been nothing short of outstanding.
Neale has consistently demonstrated a high level of professionalism, knowledge, and genuine care for my needs and preferences. His expertise in the automotive industry is truly remarkable, and his ability to guide me through the car buying process with ease and confidence is commendable.
What sets Neale apart is their unwavering commitment to customer satisfaction. He has always gone above and beyond to ensure that I am fully informed about the available options, providing detailed explanations and answering all my questions patiently. His transparency and honesty has been invaluable in helping me make informed decisions that align with my budget and requirements.
Neale has consistently exceeded my expectations in terms of customer service. He has consistently been responsive, prompt, and reliable in all our communications. Whether it was negotiating prices, or handling paperwork, Neale has always been efficient and thorough, making the entire car buying process seamless and stress-free.

Further to a previous positive review based on the sales process, this review relates to ownership and after sales service.
My Jaguar XE Sport purchased 27th September has needed to be returned previously 3 times, within a couple of weeks of collection of the car.
1. Poor preparation of the vehicle (PDI)
2. Glove box light failing to turn off and getting very hot.
3. Poor door trim alignment.
4. The n/s wing mirror falling out. Needing to be held together with elastic bands.
The issues were resolved but needed retuning to the dealer 3 times.
Today as the weather has changed, I’ve noticed that the heated rear screen doesn’t work.
I contacted Sytner Coventry today.
Firstly I was put through to service, who explained that I couldn’t bring the car in until an on the drive Jaguar technician had investigated the problem. If the problem couldn’t be fixed it would need to be returned to the dealer earliest appointment Monday.
Then she said, I would be put through to Jaguar Assist.Having called from my landline, I was put through to my own mobile number!!.
I called back and was again put through to the service department, the lady I spoke to said she was working from home but would connect me to the AA?.
I called back again wanting a Jaguar technician to look at the fault. I was again put through to Jaguar service who said they couldn’t get into my account and to call back tomorrow.
My previous car was a Lexus with legendary service standards.
I’m hoping I haven’t made a massive mistake coming back to a Jaguar!!

We were made to feel very welcome as soon as we stepped through the door. We were offered refreshments throughout our time there. The salesperson was very patient and accommodating and was able to meet our specific needs. No message or phone call was too much trouble

All the staff that dealt with me were great.
Started with Anthony who was great & professional whilst being in the middle of moving sites.
Then Leanne looked after me who was brilliant, was helpful on the test drive whilst chatting & keeping our daughter entertained.

Brilliant service by all, thank you

I wanted to have my car collected from my home for service and mot as I had done for the last 15 yrs. However , I was told this was not available and I would have to bring the car to Coventry which was an inconvenience.
On the appointed date I delivered the car and waited for nearly 3 hours. I saw that my car was parked outside and although not washed and valeted was obviously ready for collection. I asked for the bill so that I could pay and leave. I was told that the person dealing with it was at lunch but would be back in 10 minutes. 10 , 15 , 20 minutes came and went and after 30 minutes he finally returned and the bill was paid.
This has convinced me that the next time I change my car it will be from a dealer much more conveniently located which will not be a Jaguar.

The staff at Guy Salmon Jaguar in Coventry since 2003. Always pleased to see me and always helpful, doing the best they can,

NO 5th Star though as since being rebranded as Sytner Group they have been inhibited from providing the same wonderful standard of service (eg Centralised Remote and Impersonalised Booking System), and recently heard being relocated out of the City and NO longer able to purchase a new car in Coventry - need to go to Northampton some 30 ?) miles away

Leanne Richards gave my wife and I a very warm welcome when we arrived to test drive a Hybrid E Pace Jaguar. When we collected the new car, nothing was too much trouble to her. She did all the documentation and explained the workings of the new car in an easily understood manner. She is an asset to the Company.

The ability to track the progress of the work being done on my car and also that my car was collected and returned to me at home

Everyone in the dealership is friendly and helpful. We have bought cars and had them serviced there for almost 20 years now and have always received first class service.
The salesman is very knowledgeable and efficient.

I have always received really good customer service from Sytner Jaguar but this time it just lacked.
Upon picking my car up after a service i had to wait 55 minutes to get my car from my allotted 'service advisor' even though others were available. At one point he disappeared for 20 minutes!
Also when got into the car the passenger seat was at all sorts of bizarre angles and all the way forwards. Not a massive issue maybe, but not customer friendly.
Also the service indicator has not been set as part of the service so the car is still telling me it needs a service! This is something that i've got to sort now
This is below the quality of a company that promises a 5 star service