I always use Sytner Jaguar Coventry for my car, and have just had work done there, and as usual it was truly great. Johnathon Woods was again very welcoming and helpful towards me and my requirements,... See more
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Location
Switch locationBirmingham Road, Allesley, Coventry, West Midlands, CV5 9GY Allesley, England, GB
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Went into for a service and still got the service reminder flashing at me. After another visit this issue was still not resolved. I have lost count how many time i have been asked to log out of my... See more
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My car was collected by Terry at the time I was expecting, a friendly and professional collection. The service was carried out as expected, and I was video called with details of tyre and brake wear e... See more
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Quick efficient service at reception area to book car in. Taken to a work and coffee area where complimentary drinks and snacks were available. Plenty of tables to work from in a comfortable environme... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Birmingham Road, Allesley, Coventry, West Midlands, CV5 9GY, Allesley, England, United Kingdom
- 024 7667 2999
4.7
Excellent
537 reviews
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Thanks for the MOT and clean.
February 17, 2022
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon, thank you so much for your five star review. Kindest regards, Liam Hayward - Customer Experience Manager.
Excellent service.
Excellent service.
Took our car in for a service John Woods was the member of staff who dealt with us. He was friendly helpful and professional.
February 12, 2022
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon Raymond and thank you so much for your five star review, and very kind words about Jonathan. I will be sure to pass this feedback onto him , as I know he will be delighted to hear this. Kindest Regards, Liam Hayward - Customer Experience Manager.
Amazing customer service throughout…
Amazing customer service throughout from arranging the test-drive of a very similar car to getting the right car for us. I cannot fault the service from jaguar and the team
February 1, 2022
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon Mr McDermott, thank you for you 5* review of Jaguar Coventry. I am glad we were able to provide the best service for you. We look forward to welcoming you again soon. Kind regards, Liam Hayward - Customer Experience Manager
Pleasure to meet all Jaguar Coventry’s…
Pleasure to meet all Jaguar Coventry’s loving staffs. From receptionist to the Finance Manager Scot, you all are awesome
February 1, 2022
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon Soma, thank you so much for your very kind feedback about the team here at Jaguar Coventry. I will be sure to pass this feedback onto them this afternoon, and I know it will put a huge smile on their faces. Kindest regards, Liam Hayward - Customer Experience Manager.
Everything as good as expected
Everything as good as expected, except there was a delay in my vehicle being ready. I understand this was due to a hold up in final paperwork arriving back at Service Reception.
January 19, 2022
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon Sandra, Thank you for your 4 star review of Guy Salmon Coventry, I am pleased you had a good visit but do apologise that there was a delay in us returning your vehicle, we look forward to seeing you again soon, kind regards Liam Hayward Customer Experience Manager
Excellent Service
Excellent Service support and excellent environment, couldn’t ask for more.
Thank you!
January 18, 2022
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon Adrian, Thank you for your 5 star review of Guy Salmon Coventry, I am pleased you had a good visit to us and was well looked after by our team, we look forward to seeing you again soon. kind regards Liam Hayward, Customer Experience Manager
Like going to the dentist.
Like going to the dentist.
You know its going to cost you more than you anticipated because you need something that you didn't know you needed at an extortionate price.
2 different pricing structures for service advertised on web site.
Always need wiper blades and tyre tread is low low - its so predictable.
Tyres were at 75% wear on 20k miles over 3 years. Some good miles in them yet.
Coffee, biscuits and wi-fi good while I waited though.
January 18, 2022
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon, thank you for your Trustpilot review of Guy Salmon Coventry, we really appreciate the time taken to provide this feedback which we will use as part of our continuous improvement. Kind regards Liam Hayward, Customer Experience Manager
Very friendly and knowledgeable
Very friendly and knowledgeable. I kept changing my mind and the staff were very helpful. Nothing was too much trouble for them.
January 17, 2022
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon Heidi, Thank you for your 5 star review of Guy Salmon Coventry, I am pleased you had a good visit to us and was well looked after by our team, we look forward to seeing you again soon, kind regards Liam Hayward Customer Experience Manager
Top marks all round
My wife and I found the whole experience of trying and buying a car from Guy Salmon Coventry to be a pleasure from start to finish. First impressions from the front desk and booking a test drive were very positive and responsive, including us changing times and dates at late notice, but nothing was too much trouble. We appreciated the advice and guidance. We felt it was not too much of a ‘hard sell’ and the balance of advice and expert knowledge and support was just right. We were kept up to date on delivery and post sale communication was also very good. A particular thank you to Leanne and Calum who dealt with us primarily. I would recommend Guy Simon Jaguar Coventry to anyone interested. Top marks all round.
January 13, 2022
Reply from Sytner Group - Sytner Jaguar Coventry
Good morning Mr Ansell, thank you for your 5* review of Jaguar Coventry. I will be sure to pass your kind feedback on to Leanne and Calum. We look forward to welcoming you again soon! Kind regards, Liam Hayward, Customer Experience Manager
When our car went in for a service the…
When our car went in for a service the staff went over and above to ensure a timely return of our vehicle and that we had plenty of refreshments and were comfortable whilst waiting. Everyone was really welcoming and friendly and was great to see all COVID precautions also being taken seriously and being implemented effectively across all areas.
January 6, 2022
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon Ms Chamberlain, thank you for your 5* review of Guy Salmon Jaguar Coventry. We are so pleased you were happy and comfortable whilst waiting for your vehicle. We look forward to welcoming you again soon. Kind regards, Liam Hayward - Customer Experience Manager
Just a few words to say that I and my…
Just a few words to say that I and my better half couldn't have been looked after any better by one particular member of the sales team Mr Darren Price we feel he went above and beyond in his efforts to make our experience with syntner BMW Coventry a very pleasant experience he kept us upto date as much as was possible with regards to all the problems that covid and suppliers of parts necessary to allow final production and then about delivery problems beyond anyone's control in the process of getting me into my beautiful new BMW I take my hat of to Darren and all the staff who I have dealt with at your company excellent service all round in truly trying circumstances so Thankyou to all concerned and may you all have a happy healthy and better New Year you are an honest easy company to deal with and I am happy to recommend you to family and friends at any time .Thanks again I'm one very satisfied customer.
December 30, 2021
Reply from Sytner Group - Sytner Jaguar Coventry
Good Morning Mr Hunter, thank you for your 5* review of Guy Salmon Coventry. I will be sure to make Darren aware of your comments, im really pleased you have been looked after well! We shall look forward to seeing you again soon! Kind regards, Liam Hayward - Customer Experience Manager
I've used this dealership a number of…
I've used this dealership a number of times and the staff are extremely friendly and helpful - would highly recommend
December 28, 2021
Reply from Sytner Group - Sytner Jaguar Coventry
Good Morning Alan, thank you for your 5* review of Guy Salmon Coventry. I'm pleased you had a fantastic visit to our dealership and we continue to be friendly and helpful, we shall look forward to seeing you again soon! Kind regards, Liam Hayward - Customer Experience Manager
Quick efficient process
Quick efficient process, very personable and professional staff.
Offered car to be washed and vacuumed.
Brought car round to the door for me.
Talked me through the health check and the service in a clear concise way.
December 21, 2021
Reply from Sytner Group - Sytner Jaguar Coventry
Dear Mrs Cowan, I am delighted to read your great feedback following your recent experience with the Service team here at Jaguar Coventry and I will be happy to share this with the team. Thank you for taken the time to let us know about your recent visit and we look forward to welcoming you again in the future. Have a great Christmas break Kind regards, Liam Hayward, Customer Experience Manager
Excellent customer service experieinced…
Excellent customer service experieinced when popping in for a MOT. Looked after by Sharyn, Charley and the gentleman who sorted my MOT.
Very pleasant experience.
December 20, 2021
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good Morning Mr Lakie, What great feedback for Sharyn, Charley and the Service team and I will make sure I pass this on to them. Thank you so much for the time taken to share your experience and we wish you a very Happy Christmas break. Kind regards Liam Hayward, Customer Experience Manager
Excellent service
Excellent service, very helpful whilst I waited for the car.
December 20, 2021
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good morning Craig, Thank you for taking the time to leave your feedback. I am delighted the team looked after you during your recent visit and will make sure I pass this on to them. Wishing you a Happy Christmas and we look forward to welcoming you again in the future. Kind regards Liam Hayward, Customer Experience Manager
Calum at Jaguar kept me informed on the…
Calum at Jaguar kept me informed on the progress of my order all the way through to delivery Sent me a video of my car before i picked the car up!
December 18, 2021
Reply from Sytner Group - Sytner Jaguar Coventry
Good morning Mr Houghton, I am delighted that the Calum looked after you so well during the purchase of your new car and will make sure I pass your feedback onto him. We wish you a wonderful Christmas break and hope you enjoy your new car. Kind regards Liam Hayward, Customer Experience Manager
Condition of approved used.
I purchased the E Pace in late August 2021as an approved used, Its first MOT was Dec 2021 it required two new front tyres, a red warning on the rear tyres. Plus front and rear brake pads were over 70% worn. Just what condition is an approved used car in when sold.
December 15, 2021
Reply from Sytner Group - Sytner Jaguar Coventry
Good morning Mr Coleman, thank you for your review, I am sorry for your disappointment, if wanted to contact me directly with the vehicle details I would be happy to look into this further. liamhayward@ymail.com, kind regards Liam Hayward
Very Friendly
Very Friendly, helpful and professional Staff guided me through the purchase process. No problems, or advice on how (indeed if) could be improved. Excellent.
November 29, 2021
Reply from Sytner Group - Sytner Jaguar Coventry
Hello David. Thank you so much for your kind words about our team. To hear that they have provided 'excellent' service is music to our ears, and what we always aim to achieve. I will of course pass your positive feedback on to them. Kindest Regards, Liam Hayward- Customer Experience Manager
Thank you Sharyn & Matt at Guy Salmons…
Thank you Sharyn & Matt at Guy Salmons Coventry. My wife and I were well looked after while we had my Ftype SVR serviced and subsequent work performed a couple of days later. Booked a "while you wait" appointment both days and were looked after well on both occasions. Thank you again!
November 26, 2021
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good Morning, and thank you so much for your very kind words about Sharyn and Matt. I will of course pass this feedback on to them during our morning meeting. I am sure they will be delighted to hear it. Kindest Regards, Liam Hayward - Customer Experience Manager.
Guy Salmon Coventry
Can’t recommend the staff and service highly enough. Very professional, efficient, warm friendly staff. Booked my car in for a service. All booked in on time by my personal member of the Service Team. Great use of technology as I was able to track my car when it was in the workshop and with the use of Citnow was able to get video feedback from mechanic. Very reassuring. Car was valeted inside and out! Was like picking up a new car! Great showroom with all the amenities (great coffee!)
November 23, 2021
Reply from Sytner Group - Sytner Jaguar Coventry
Good Afternoon Mrs Hibberd, thank you for your 5* review of Guy Salmon Coventry. We are thrilled you had such a great experience. I will pass your kind comments onto the wider team and we look forward to welcoming you again soon. Kind regards, Liam Hayward - Customer Experience Manager
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