I always use Sytner Jaguar Coventry for my car, and have just had work done there, and as usual it was truly great. Johnathon Woods was again very welcoming and helpful towards me and my requirements,... See more
Company replied
Location
Switch locationBirmingham Road, Allesley, Coventry, West Midlands, CV5 9GY Allesley, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went into for a service and still got the service reminder flashing at me. After another visit this issue was still not resolved. I have lost count how many time i have been asked to log out of my... See more
Company replied
My car was collected by Terry at the time I was expecting, a friendly and professional collection. The service was carried out as expected, and I was video called with details of tyre and brake wear e... See more
Company replied
Quick efficient service at reception area to book car in. Taken to a work and coffee area where complimentary drinks and snacks were available. Plenty of tables to work from in a comfortable environme... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Birmingham Road, Allesley, Coventry, West Midlands, CV5 9GY, Allesley, England, United Kingdom
- 024 7667 2999
4.7
Excellent
537 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The dealer is clearly trying hard to…
The dealer is clearly trying hard to come into the 21st Century... but the experience is still behind the local Audi / BMW Dealers... needs a bit of a revamp and also the staff are still made to dress quite formally...
Whole thing could be more relaxed and chill
Also my service booking didnt give me the offer of a courtesy car and the service advisor wasnt passed on certain information at the time of the booking
It was OK in the end...
June 1, 2022
Reply from Sytner Group - Sytner Jaguar Coventry
Hello Bill. Thank you so much for your feedback. We have taken your comments on board, as it will certainly help us to improve in the future. Kindest Regards, Sytner Jaguar Coventry.
Annual service and MOT
Annual service and MOT. As usual all the staff were extremely helpful. Pointed out any issues clearly with associated costs.
Cannot fault them. Thank you.
May 31, 2022
Reply from Sytner Group - Sytner Jaguar Coventry
Good morning Alan, thank you so much for your five star review and positive comments surrounding our after sales team. Kindest regards, Oliver Mann, Head of Business Sytner Jaguar Coventry.
What a fantastic team of staff
What a fantastic team of staff. From the reception staff, service staff and sales staff. Sensitive, warm, welcoming and you really feel well looked after. The reception staff are great upon your arrival and throughout your visit. Well done.
May 31, 2022
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon Mr Walsh, thank you so much for your five star review and incredibly kind comments about our team here at Jaguar Coventry. To say that feedback like this brings us a great sense of pride is an understatement. I will be sure to forward these comments onto the team and we look forward to keeping up this great service when you return in the future. Kindest regards, Oliver Mann, Head of Business Sytner Jaguar Coventry.
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon Mr Pritchard, and thank you for your five star review and kind comments about our service team. I will be sure to pass this feedback on. Kindest regards, Oliver Mann, Head of Business Sytner Jaguar Coventry.
It’s like a dream!
The whole process of buying a new car was very easy. Mostly done on-line apart from a single unannounced visit to the showroom. There was some confusion earlier on when the person I was dealing with left the dealership but Ryan who took over was very helpful and appreciated.
I’m still in the first throws of enjoying the I-Pace and getting to know how it functions and it’s a dream to drive. What’s more my wife enjoys driving it too!
May 26, 2022
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon Mr Jones, and thank you so much for your feedback. It is great to hear your comments about Ryan, and of course your new Jaguar I Pace! I will be sure to pass these comments on. Kindest regards Oliver Mann, Head of Business
Excellent level of service
Excellent level of service. Claire in the service department kept me fully updated in respect of the work being completed. The automated update system was also very useful. Reception staff were very helpful and hospitable frequently offering beverages. My car was valeted to a good standard. I was very happy with Sytners. Thank you.
May 26, 2022
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon Mr Rouse, Thank you so much for your five stars and kind words about Claire. I will be sure to pass these comments onto her and the team. Kind regards, Oliver Mann, Head of Business - Sytner Jaguar Coventry.
Good service and efficient staff
April 19, 2022
Reply from Sytner Group - Sytner Jaguar Coventry
Good Afternoon, Thank you for your 4* review of Guy Salmon Coventry. We value your feedback and will pass this on to our team. We look forward to seeing you again in the future. Kind Regards, Liam Hayward - Customer Experience Manager
Excellent service and very efficient…
Excellent service and very efficient and friendly
April 13, 2022
Reply from Sytner Group - Sytner Jaguar Coventry
Good Afternoon, Thank you for your feedback and 5 star review, I appreciate the time you have taken to leave a positive review about Guy Salmon Coventry. Kind Regards, Liam Hayward - Customer Experience Manger.
Never got the deal I was offered
April 12, 2022
Reply from Sytner Group - Sytner Jaguar Coventry
Good Morning Mr Chinn, I am sorry to hear that you feel this way. Please can you call me so we can discuss in more detail. Kindest Regards, Liam Hayward - Customer Experience Manager.
My car was picked up and serviced on…
My car was picked up and serviced on the day we had arranged.It came back in perfect clean condition and I was completely satisfied with the service and care I received
April 4, 2022
Reply from Sytner Group - Sytner Jaguar Coventry
Good Afternoon Mr Redden, and thank you for your five star review and very lovely comments about our service department. I am delighted to hear that you are satisfied with the service and cleanliness of your vehicle. Kindest Regards, Liam Hayward - Customer Experience Manager.
Top Draw Service
I have been using Guy Salmon in Coventry for 5 years, with two cars. I find their service department excellent. The service advisor who deals with my car is second to none. Efficient, attentive and nothing is too much trouble. He keeps me informed throughout. I wouldn't hesitate to recommend the dealership.
March 30, 2022
Reply from Sytner Group - Sytner Jaguar Coventry
Good Afternoon Rob, and thank you so much for your five star review and very kind comments towards our service team. I will be sure to pass this feedback onto them. In addition to this, to hear that you have been a customer of ours for five years, fills us with great pride and appreciation, so thank you again. Kindest Regards, Liam Hayward - Customer Experience Manager.
5 star Jaguar F-Pace purchase
I have just purchased another F-Pace Jaguar from Kevin Scott at Covetry. Delightful company to do business with, very professional and thank you to the Sales Executive Kevin Scott for his five star service.
March 24, 2022
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon Mr Sloan, thank you so much for your five star review. It is fantastic to hear that Kevin looked after you so well. I will of course ensure that this feedback is passed onto him. Kindest Regards, Liam Hayward - Customer Experience Manager.
really efficient
really efficient, quick mot. Also the car was cleaned which was a bonus!
excellent service as ever
March 23, 2022
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon Alan, thank you so much for your five star review. It is fantastic to hear that our team were quick to respond and completed your MOT nice and efficiently. I will of course ensure that this feedback is passed onto them. Kindest Regards, Liam Hayward - Customer Experience Manager.
The single worst service I have ever…
The single worst service I have ever had from a car company. My car goes in with a fault on the windscreen, something that the part should never have done given the value of this car and 3 months later not only has the car still not been repaired they left the car out and the amount of water damage has significantly increased. They want me to be appreciative that they aren’t charging me for the extra work, damage they have caused to my vehicle. I can’t get a pick up time, I’ve only had a courtesy car for 3 weeks of the 3 months and still I don’t have the car. Customer service and after sales is awful
March 14, 2022
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon Bev, I am disappointed to learn of your experience with Jaguar Coventry, for which I apologise. I would be keen to look into this for you, if you could send me your vehicle details and who you have been dealing with I can see how I can help, Kind regards Liam Hayward Customer Experience Manager - liamhayward@sytner.co.uk
The tyre pressure warning was mentioned before MOT
The tyre pressure warning was mentioned on the MOT as Major fault. The service person I spoke to in the morning I did warn him about the fault Had Only just occurred On the way to the dealer for its MOT. I thought they would’ve checked the car before going to the MOT station.
March 10, 2022
Reply from Sytner Group - Sytner Jaguar Coventry
Hello Mr Bardell. Thank you for your review and comments. I will be sure to look into this matter immediately with our service manager. Please also feel free to call me if you want to discuss this further. Kindest Regards, Liam Hayward - Customer Experience Manager.
Reply from Sytner Group - Sytner Jaguar Coventry
Good Afternoon Mr Day, Thank you for your kind feedback. It is also great to hear that our team were smiley. Kindest Regards, Liam Hayward - Customer Experience Manager.
Took car in for first service and…
Took car in for first service and decided to wait in showroom - customer experience was first class and service completed as planned in under 2 hours - it’s the best customer experience I have had from Jaguar/Land Rover verses Sturgess group
March 8, 2022
Reply from Sytner Group - Sytner Jaguar Coventry
Hello Mr Wilkinson, thank you for your 5 stars and great feedback about our service department. It is also fantastic to hear how we are performing compared to other retailers. I will be sure to pass this feedback onto the whole team, as they will be delighted to hear it. Kindest Regards, Liam Hayward - Customer Experience Manager.
The team took very good care of me…
The team took very good care of me while waiting for my MOT. Would recommend the service at Guy Salmon Jaguar Coventry. Thanks to all who helped. :)
March 2, 2022
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good Afternoon Mr Dempster, Thank you so much for letting us know that you would recommend us to your friends and family for service. This is music to our ears and we are very grateful to receive feedback like this. Kindest Regards, Liam Hayward - Customer Experience Manager.
Great Service
Great service from the team especially Matt. Kept me informed all the way through and work carried out whilst I waited. The hosts brought me coffees and looked after me. Matt explained the invoice and the car came out cleaned and vacuumed. Thanks everyone.
February 26, 2022
Reply from Sytner Group - Sytner Jaguar Coventry
Good Afternoon Mrs Cook. Here at Jaguar we are delighted to hear about your experience with ourselves, Matt, and our host Sharyn. I will be sure to pass your very kind words onto them as they will be delighted to hear this. Kindest Regards, Liam Hayward - Customer Experience Manager.
Warmest of smile …
After entering the showroom was greated by the warmest of smile by the receptionist and was dealt with promptly and offered a cup of coffee which was nice. On departure was once again asked if everything was sorted and i was happy with how everything went. Made my day.
February 18, 2022
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon Kelvin, thank you so much for your five star review. It is fantastic to hear that our team were quick to look after you. I will of course ensure that this feedback is passed onto them. Kindest Regards, Liam Hayward - Customer Experience Manager.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.