Sytner Group - Sytner Jaguar Maidstone Reviews 

539
TrustScore 4.5 out of 5

4.5

Euroway,Wood Close, ME20 7UB Aylesford, GB


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Rated 5 out of 5 stars

Great service as always. Met my requirements for a new car. Staff friendly and knowledgeable.

Company replied

Rated 5 out of 5 stars

For us, as existing customers, the main reason we returned this time round, is for the exceptional service we receive from Daniel. It was a toss up between another Jag or an Audi - we liked both equal... See more

Company replied

Rated 5 out of 5 stars

Honestly the best service I have ever received from a garage. Starting from the booking right up until I'm handed my keys. Topped off with a clean, fresh car. Very friendly personal service. A big t... See more

Company replied

Rated 5 out of 5 stars

I had a great experience purchasing a used vehicle. The process was stress free and pleasant. Immi and Keith was very thorough and knowledgeable and was able to find me a vehicle that suited my needs.... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • Euroway,Wood Close, ME20 7UB, Aylesford, United Kingdom

  • 01622 797700

4.5

Excellent

TrustScore 4.5 out of 5

539 reviews

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4.5

All reviews

(539)

12,570 reviews in the last 12 months

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Rated 1 out of 5 stars

The service was very poor.

The service was very poor and I called up
To speak about with David Webb. Still waiting for a response!

September 1, 2021
Sytner Group - Sytner Jaguar Maidstone logo

Reply from Sytner Group - Sytner Jaguar Maidstone

Good Morning Mr Sandhu Apologies I have spoken to David who has asked me to provide an email address for himself and if you can email him a contact number he will call you directly. davidwebb1@sytner.co.uk. Kind Regards Melanie Vine, Customer Experience Manager.

Rated 5 out of 5 stars

A very satisfied customer

The service was carried out when agreed at the agreed price and I am very happy with the whole process.

August 30, 2021
Sytner Group - Sytner Jaguar Maidstone logo

Reply from Sytner Group - Sytner Jaguar Maidstone

Good Afternoon Andy T, thank you so much for your 5 star review, so glad you was looked after by our team, kind regards Kim Simpson Customer Relations Manager.

Rated 5 out of 5 stars

Car buying made easy.

Buying an expensive new car can be a difficult and even stressful experience. Not so my recent purchase from Guy Salmon. Admittedly I had done my research and knew what I wanted. An internet search one Sunday morning suggested that Guy Salmon may have the ideal vehicle, so I filled in internet request form. This resulted in a very helpful call back from the showroom and in short order a proposed package for a part exchange deal. Not quite what I wanted I said, how can we help? came the reply. A trip to the showroom the next day resulted in a deal that satisfied me and the dealer. Ten days later I picked up my new vehicle. Well done Guy Salmon, that’s how it should be done!

August 28, 2021
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Reply from Sytner Group - Sytner Jaguar Maidstone

Good afternoon Nick, Thank you so much for your lovely comment's I will pass on to the team, enjoy your New Car, Kind Regards Kim Simpson Customer Relations Manager.

Rated 5 out of 5 stars
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Reply from Sytner Group - Sytner Jaguar Maidstone

Good Morning Mr Farrow, many thanks for your very kind comments and 5 star review, which I will be sure to share with the team. Kind Regards Melanie Vine, Customer Experience Manager.

Rated 5 out of 5 stars

My car was booked in for an MOT and oil…

My car was booked in for an MOT and oil change I was very happy with the service and the efficiency have nothing to complain about

August 12, 2021
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Reply from Sytner Group - Sytner Jaguar Maidstone

Good Morning Mr Allum ,many thanks for for feedback which I will share with the team .kind Regards Melanie Vine Customer Experience Manager

Rated 5 out of 5 stars

Very happy with this service

Very efficient and friendly service and MOT. They even valeted the car on completion.

August 9, 2021
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Reply from Sytner Group - Sytner Jaguar Maidstone

Good Afternoon Mr Fox Many thanks for taking the time to provide us with your very kind comments .We look forward to welcoming you back in the future Kind Regards Melanie Vine Customer Experience Manager.

Rated 5 out of 5 stars

Superb Service

I have been with Jaguar for 15 yrs, and the service team are just outstanding and they are a major part of why I stay with Jaguar. Even as a contract hire customer, the service along with the friendliness is just awesome.

A real pleasure spending any time at Jaguar Maidstone.

Keep up the awesome customer care

August 7, 2021
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Reply from Sytner Group - Sytner Jaguar Maidstone

Good Morning Peter ,Many thanks for your very kind comments and 5 star review I will pass on your comments to the team .We look forward to welcoming you back in the future .Kind Regards Melanie Vine Customer Experience Manager.

Rated 5 out of 5 stars

Good service

As always excellent service.

August 2, 2021
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Reply from Sytner Group - Sytner Jaguar Maidstone

Good Morning Mr Oakley many thanks for your 5 star review and very kind comments which I will share with the team. Kind Regards Melanie Vine Customer Experience Manager

Rated 5 out of 5 stars

Service

very professional and communitive in the way they delivered the service along with a nice clean car

I had an issue with the sat navigation system which was very well executed -

July 30, 2021
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Reply from Sytner Group - Sytner Jaguar Maidstone

Good Morning Mr Humphrey, Thank you so much for your 5 star review Kind Regards Kim Simpson Customer Relations Manager.

Rated 5 out of 5 stars

Service

well recieved, service carried and MOT carried out as requested, minor repair carried out

July 26, 2021
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Reply from Sytner Group - Sytner Jaguar Maidstone

Good afternoon, Thank you for your 5 star review and feedback Kind Regards Kim Simpson Customer Relations Manager.

Rated 5 out of 5 stars

We recently purchased a 12 yr old…

We recently purchased a 12 yr old Jaguar with low mileage and decided to take it to main dealer for a major service and MOT, which was due. We were very pleased with the whole experience. The staff were very pleasant, and the service assistant explained everything clearly and it gave us confidence that our car was in good hands! We were not hurried, and all our questions were answered, including how we sorted out our old number plate from a previous car to be put onto our new car.

Well done Sytner Aylesford.

July 22, 2021
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Reply from Sytner Group - Sytner Jaguar Maidstone

Good Morning Patricia Raffill, Thank you so much for your 5 Star Review and lovely comments I will pass onto the service team, kind regards Kim Simpson Customer Relations Manager.

Rated 1 out of 5 stars

Sexist and offensive

My partner and I went to the Maidstone showroom yesterday to have a look for a car for myself. The salesman greeted us with ‘how can we help you sir’,

I’m no feminist preacher but we’re in 2021 now, why would you assume it’s my partner looking for a vehicle, is there an unwritten rule that females can’t have a Jaguar. I was quite taken aback as I’ve never experienced this with any other car brand before but that one small thing has made me never want to go to Jaguar again.

I suggest they bring their staff in to the current year otherwise they are sending a whole audience out the door without even stepping foot in a vehicle.

July 18, 2021
Unprompted review
Sytner Group - Sytner Jaguar Maidstone logo

Reply from Sytner Group - Sytner Jaguar Maidstone

Good Afternoon Miss Hoskins, I am so sorry to hear this and apologise on behalf of the team at Maidstone. If you could please provide your details via email I will get the Sales Manager to give you a call personally Kind Regards Kim Simpson, Customer Relations - kimsimpson@sytner.co.uk manager.

Rated 5 out of 5 stars

Very pleased with the service offered

Very pleased with the service offered, very professional in all aspects.

July 15, 2021
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Reply from Sytner Group - Sytner Jaguar Maidstone

Good Morning Mr Fryer, Thank you so much for your 5 star review much appreciated, Kind Regards Kim Simpson Customer Relations Manager.

Rated 5 out of 5 stars

First service

good to deal with and car all serviced

July 13, 2021
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Reply from Sytner Group - Sytner Jaguar Maidstone

Good Afternoon Nash Kumar, Thank you so much for your 5 star review much appreciated, Kind Regards Kim Simpson Customer Relations Manager.

Rated 4 out of 5 stars

Jaguar service…

Looked after me with the service on my car Leanne was very polite & helpful & made the experience of checking car in pleasurable will return next time when the car is due a service & would recommend to my friends

July 8, 2021
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Reply from Sytner Group - Sytner Jaguar Maidstone

Good Morning Mr Vines ,Many thanks for your very kind comments we look forward to welcoming you back in the future .Kind Regards Melanie Vine Customer Experience Manager.

Rated 3 out of 5 stars

The loan car was very dirty as was the…

The loan car was very dirty as was the one before, This is not something you would expect from Jaguar,
once I could understand, not twice now, very disappointing.
Jaguar is not a back street garage ! or is it ?

June 29, 2021
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Reply from Sytner Group - Sytner Jaguar Maidstone

Good Morning Mr Morris, Many thanks for taking the time to provide us with your feedback and have today raised this with the Service Manager so we can review our current cleaning processes, If you would like to contact me to discuss this further I am on 01622795666 Kind Regards Melanie Vine, Customer Experience Manager

Rated 5 out of 5 stars

As always as i expect from Land Rover.

As always as i expect from Land Rover.

Excellent keep it up.

June 29, 2021
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Reply from Sytner Group - Sytner Jaguar Maidstone

Good Afternoon Ms Powell ,many thanks for your 5 star review and very kind comments which i will share with the team. Kind Regards Melanie Vine Customer Experience Manager

Rated 5 out of 5 stars

Car service

All was efficient, professional and courteous.

June 29, 2021
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Reply from Sytner Group - Sytner Jaguar Maidstone

Good Afternoon Mr Upfold, Many thanks for your very kind comments Kind Regards Melanie Vine.

Rated 5 out of 5 stars

Friendly and helpful as always.

Friendly and helpful as always.
Vehicle went in for annual service and MOT plus tyres. Collect and return service is highly valued. Also asked to investigate a road noise. A wheel bearing was replaced, unfortunately noise is still present and is being followed up. Thanks as always to helpful and efficient service staff, especially Michael and Karen.

June 22, 2021
Sytner Group - Sytner Jaguar Maidstone logo

Reply from Sytner Group - Sytner Jaguar Maidstone

Good Afternoon Mr Pilcher ,Many thanks for your 5 star review and very kind comments which i will pass on to Michael and Karen .Kind Regards Melanie Vine Customer Experience Manager

Rated 5 out of 5 stars

Great service

Great service. Was kept informed by the staff and engineers as the work progressed. Very pleased when th the result.

June 16, 2021
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Reply from Sytner Group - Sytner Jaguar Maidstone

Good Morning Mr Coveney, many thanks for your 5 star review and very kind comments which I will share with the team.bKind Regards, Melanie Vine - Customer Experience Manager.

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