Sytner Group - Sytner Jaguar Maidstone Reviews 

Fantastic service, were happy to work within our timescales and allow us to drop car early. Would not go anywhere else.

The group call centre is poor as no one has technical knowledge yet they seem keen to sell service products. Gone are the days when the person you speak to is able to help with a problem. Staff at the Maidstone Land Rover garage itself are polite and helpful but I resent being charged a standard diagnostic fee of nearly £200 for a minor fault. In the past I have been told this full charge isn’t made if the repair is completed by the garage. This time I was told this has changed because of covid and the full charge is always applied in addition to the cost of repair. I have been told this fee reflects the very high hourly labour rate. Why Covid drives this policy change I cannot understand.

Very efficient, kept in regular contact on progress of service and subsequent faults found

Very efficient from booking by phone through to collection. Gemma was polite cheerful and knowledgeable. I was fully satisfied with the service. The car was spotless
Thank you.

Very good service at Land Rover, Aylesford, Kent. Friendly and efficient staff and prompt MOT service.

Very happy with the service we had, despite the car taking months to build!

We walked in to Guy Salmon Jaguar Maidstone today and was treated like a poor relation. I asked 2 different members of the team politely if they could open the rear door and boot on an F Pace and was fobbed off by both of them. The salesman said he will get someone for me but after collecting his customer ignored my request. The service department man said he will get someone to assist and when we went back to the car, no one showed up. Obviously they are selling enough vehicles that they don’t require our custom. The only positive was the receptionist who was very apologetic, it’s a shame the rest of the staff weren’t the same.

UPDATE
We have now bought a brand new Jaguar F-pace from Barretts Ashford, where our custom was wanted and appreciated! I would advise people considering spending the amount of money a car costs, especially a Jag, to go somewhere where you won't be treated as though you can't afford the car you're looking at! Big Mistake Sytner Group, Huge Mistake, We did have the money and we was willing to spend it at your dealership... Maybe your staff have forgotten that without people buying the cars, they haven't got a job!

We had a very pleasant experience overall in the Guy Salmon garage where we purchased a brand new Range Rover sport. The staffs were very friendly, helpful and offered a good customer service. From start to finish the sales consultant helped us to tailor make the car and handed over with much satisfaction. The only downside was we had to wait nearly five months for the delivery due to current situation. But well worth the wait! Surely I will recommend to my family and friends.

Very ably assisted to buy my Epace even though it is obviously a difficult period for manufacturers and retailers. Our contact throughout was Daniel Bobbett for whom nothing was too much trouble.
All other staff were equally friendly and helpful.
This review concerns Guy Salmon , Maidstone.

Outstanding service from the minute i walked into the show room. I would 100% go back to this branch as they were truly faultless.

excellent service , Pity about your Insurance for a Courtesy Car.
I am 87 Years Old ,Jaguar Driver for50 years past IAM Member.

Staffs are always polite and attend to customers professionally.

Excellent service greeted by Victoria
Vehicle in for MOT
Keys handed back after 1.1/2 hrs with a pass

Many thanks
Ron Mitchell

Very quick service and I was comfortable while I waited. The Service Advisor was very helpful and friendly.

A COMPLETE PROFESSIONAL PACKAGE FROM BOOKING TO AFTER SERVICE FOLLOW UP CALL

Great service always helpful and always smiling

First class professionals both at reception and service area. Very polite and friendly.

Being a repeat customer speaks for itself, excellent selection of vehicles to choose from and never pressurised into making decisions, you always find the staff and sales personel very knowledgeable and friendly to deal with.
Overall, a very relaxed and enjoyable experience.