Great service as always. Met my requirements for a new car. Staff friendly and knowledgeable.
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See what reviewers are saying
For us, as existing customers, the main reason we returned this time round, is for the exceptional service we receive from Daniel. It was a toss up between another Jag or an Audi - we liked both equal... See more
Company replied
Honestly the best service I have ever received from a garage. Starting from the booking right up until I'm handed my keys. Topped off with a clean, fresh car. Very friendly personal service. A big t... See more
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I had a great experience purchasing a used vehicle. The process was stress free and pleasant. Immi and Keith was very thorough and knowledgeable and was able to find me a vehicle that suited my needs.... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Euroway,Wood Close, ME20 7UB, Aylesford, United Kingdom
- 01622 797700
4.5
Excellent
539 reviews
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Great service as always
Great service as always. Met my requirements for a new car. Staff friendly and knowledgeable.
May 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Jaguar Maidstone
Good afternoon and thank you very much for your kind words, Kevs46. We are delighted to hear that our team met your requirements and provided friendly, knowledgeable service throughout your experience. It is always our aim to ensure every customer feels valued and well supported when choosing their new car. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to all of us here at Sytner Jaguar Maidstone. We look forward to welcoming you back in the future. Kind Regards, Melanie Vine - Client Experience Manager.
Reply from Sytner Group - Sytner Jaguar Maidstone
Good morning Gareth, Thank you very much for your kind words. We are delighted to hear that you found our team both informative and friendly from the very beginning. It is always our aim to provide a welcoming and helpful experience for all our customers. Your positive feedback means a great deal to us and encourages us to maintain the highest standards. We truly appreciate you taking the time to share your experience with Sytner Jaguar Maidstone. Kind regards, Melanie Vine - Client Experience Manager.
Non existent phone service
Tried to call the showroom all morning. Their website states they are open on a Saturday from 9am.Lengthy waits with annoying answerphone messages stating how much the team were looking forward to helping me. The line was cut off after about 15 mins. I tried this three times(the same result on each occasion) and my wife had the same experience twice- complete waste of our Sat morning. If there were staffing issues etc a answerphone message could easily have been left. Very poor from a supposed prestige car dealer. The manager might want to check the phone records for this morning as I am sure it will illustrate how poor/non existent the phone service was. A shame as we previously have had a good service here
November 22, 2025
Unprompted review
Reply from Sytner Group - Sytner Jaguar Maidstone
Dear Mr Wood, We sincerely apologise for the frustrating experience you and your wife encountered when trying to contact our showroom. This is certainly not the standard of service we aim to provide, especially to valued customers like yourselves. We appreciate your previous positive feedback and regret that this occasion did not meet your expectations. We would like to invite you to contact our front of house Manager Kim Simpson at kimsimpson@sytner.co.uk discuss your concerns further. Kind regards Melanie Vine, Client Experience Manager
Ambience of the showroom
The ambience of the showroom is quite luxurious and makes you feel special.
October 26, 2025
Jack Noble understood what we were…
Jack Noble understood what we were looking for and delivered
August 12, 2025
Reply from Sytner Group - Sytner Jaguar Maidstone
Morning Mr Wallis, thank you for taking the time to leave us a five-star review. We are delighted to hear that Jack was able to understand your needs and provide you with a satisfactory experience at Sytner Jaguar Maidstone. Our team strives to deliver exceptional service to all our customers, and we are glad that Jack was able to meet your expectations. We appreciate your support and look forward to welcoming you back in the future. Kind regards, Kim Simpson - Customer Service Manager
Great Dealership
Just brought a Range Rover Sport elsewhere and the vehicle had a recall outstanding and needed to remove the old owner. Both times I attended Hannah and Liam could not be more polite and helpful, both issues got resolved promptly from the happy and knowledgable staff members.Well done to all.
May 30, 2025
Unprompted review
Reply from Sytner Group - Sytner Jaguar Maidstone
Good Morning Mark, Thank you for your kind words. We are delighted to hear that you had a positive experience with our team at Sytner JLR Maidstone. Our staff members, Hannah and Liam are always happy to assist and resolve any issues promptly. We take pride in providing an excellent customer service and we are glad that you were satisfied with our service. We appreciate your support and we look forward to welcoming you back in the future. Kind regards Melanie Vine, Client Experience Manager
Above & Beyond best salesperson of Sytner Land Rover Maidstone.
I would like to use this medium to express the fantastic experience to an exceptional customer service I received from Jack Healy. He is truly good at his job. Four years ago he sold me my first Range Rover Sport Autobiography, throughout the four years he has kept in contact and any issues such as servicing and maintenance of the vehicle he has been very supportive in terms of pointing me in the right direction. On the first of March I upgraded to the latest model of Range Rover Sport Special Edition, Jack understood my requirements and recommended the above model. From the moment I placed the order till present his after sales service is next none. I am glad and will recommend his services as the best salesman of SYTNER LAND ROVER MAIDSTONE he has truly gone above and beyond all expectations.
March 1, 2025
Unprompted review
Reply from Sytner Group - Sytner Jaguar Maidstone
Good Afternoon C Agwu, Thank you for taking the time to share your positive experience with us. We are delighted to hear that Jack Healy provided you with an exceptional customer service during your recent visit to Sytner Jaguar Maidstone. It is wonderful to know that he has consistently gone above and beyond to support you with your vehicle needs over the past four years. We will be sure to pass on your kind words to Jack and the rest of our team and we look forward to serving you again in the future. Kind regards Melanie Vine, Client Experience Manager
A great experience of upgrading
Very friendly staff helpful and knowledgeable, no pressure just a good understanding of what we wanted and then an efficient process to achieve it as smoothly as possible.
I had small issue with the car and it was sorted out without any problem but plenty of apologies
Can’t ask for better service
March 7, 2025
Reply from Sytner Group - Sytner Jaguar Maidstone
Thank you for taking the time to leave us a 5-star review, Mr Charlesworth. We are delighted to hear that you had a positive experience at Sytner Jaguar Maidstone. Our team takes great pride in providing friendly and knowledgeable service and we are glad to hear that any issues you had with the car were promptly resolved. Thank you for choosing Sytner Jaguar Maidstone. Kind regards Melanie Vine, Client Experience Manager
Jack Healy was amazing throughout
Jack Healy was amazing throughout. Nice to experience customer service how it should be! Highly recommend speaking to Jack if you want a Jaguar or Land Rover. Thank you.
March 7, 2025
Reply from Sytner Group - Sytner Jaguar Maidstone
Good morning and thank you for your glowing review. We are delighted to hear that Jack provided you with exceptional customer service during your visit to Sytner Jaguar Maidstone. We pride ourselves on delivering the highest level of service to our customers, and it is wonderful to know that Jack exceeded your expectations. We will be sure to pass along your kind words to him. Thank you for recommending Jack and our dealership to others. We look forward to welcoming you back in the future. Kind regards Melanie Vine, Client Experience Manager
The service was great great service
The service was great expecially Grant, he Explained everything. Gave us time to think things through. No hard sales. Fully recommend them.
February 22, 2025
Reply from Sytner Group - Sytner Jaguar Maidstone
Good Morning Kim, Thank you for your glowing review. We are delighted to hear that you had a great experience at Sytner Maidstone, especially with Grant's exceptional service. We pride ourselves on providing a no-pressure environment for our customers and it's wonderful to hear that you felt comfortable and well informed during your visit. We truly appreciate your recommendation and we look forward to welcoming you back in the future. Kind regards Melanie Vine, Client Experience Manager
The service was excellent and the staff…
The service was excellent and the staff very attentive letting us well informed
February 14, 2025
Great team
Phil Watson and his team are professional and friendly. Can’t fault Sytner Maidstone.
January 22, 2025
Reply from Sytner Group - Sytner Jaguar Maidstone
Good Morning Lisawk, Thank you for your glowing 5-star review. We are delighted to hear that Phil Watson and our team at Sytner Jaguar Maidstone provided you with a professional and friendly service. We take great pride in delivering exceptional customer experiences and it is wonderful to know that we have met your expectations. We appreciate your support and look forward to welcoming you back for all your future automotive needs. Kind regards Melanie Vine, Client Experience Manager
First class treatment
First class treatment, we felt valued as customers. A while you wait MOT that was carried out in a timely fashion. The staff were all courteous and friendly.
January 15, 2025
Reply from Sytner Group - Sytner Jaguar Maidstone
Dear Mr Sherwin, Thank you for taking the time to leave us a 5-star review. We are delighted to hear that you received first-class treatment at Sytner Jaguar Maidstone. Our team takes great pride in making our customers feel valued and we are glad to hear that this was reflected in your experience. We are also pleased to hear that your MOT was carried out efficiently and that our staff were courteous and friendly. We appreciate your support and look forward to welcoming you back for all your future automotive needs. Kind regards Melanie Vine, Client Experience Manager
Overall staff were polite and…
Overall staff were polite and knowledgeable.
Parking was a struggle, meet and greet team were great.
January 14, 2025
Reply from Sytner Group - Sytner Jaguar Maidstone
Good Morning Paul and thank you for taking the time to leave us a review. We are pleased to hear that our staff were polite and knowledgeable during your visit to Sytner Jaguar Maidstone. We apologise for any inconvenience you may have experienced with parking, but we are glad that our meet and greet team were able to assist you. We appreciate your feedback and will continue to strive for excellence in all areas. Kind regards Kim Simpson, Client Relations Manager
Daniel Bobbett
For us, as existing customers, the main reason we returned this time round, is for the exceptional service we receive from Daniel. It was a toss up between another Jag or an Audi - we liked both equally - however the decider is that we trust Dan completely. Always appreciate his approach -not pushy, genuine & honest - nothing is ever too much trouble.
January 10, 2025
Reply from Sytner Group - Sytner Jaguar Maidstone
Good morning Mike, Thank you for taking the time to leave such a positive review. We are delighted to hear that you have had a great experience with us at Sytner Jaguar Maidstone. We are proud to have Daniel as part of our team, and we are pleased to hear that his exceptional service has made such an impact on your decision to return to us. We strive to provide genuine and honest service to all our customers, and we are honoured to have earned your trust. Thank you for choosing us. Kind Regards Melanie Vine, Client Experience Manager.
Great service
Great service, polite, and professional staff along with good communication, what more could you ask for, Thank you
December 16, 2024
Reply from Sytner Group - Sytner Jaguar Maidstone
Good afternoon and thank you for your kind words, Chris. We are delighted to hear that you had a great experience at Sytner Jaguar Maidstone. Our team takes pride in providing excellent service and we are glad that our professionalism and communication met your expectations. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing us. Kind regards, Melanie Vine - Client Experience Manager
Professional and expert care for your car
Sytner treat each customer with the same friendly, expert experience that you can rely on. Your car is always in good hands at this dealership.
December 19, 2024
Reply from Sytner Group - Sytner Jaguar Maidstone
Good morning and thank you for your glowing 5-star review, Mr Clayton. At Sytner Jaguar Maidstone, we pride ourselves on providing every customer with a friendly and expert experience. We are delighted to hear that you have had a positive experience with us and that you trust us with your car. Our team is dedicated to ensuring that your vehicle is always in good hands. Thank you for choosing Sytner Jaguar Maidstone, we look forward to welcoming you back in the future. Kind Regards, Melanie Vine - Client Experience Manager.
very efficient
December 13, 2024
Reply from Sytner Group - Sytner Jaguar Maidstone
Good afternoon Steve, Thank you for taking the time to leave us a 5-star review. We are delighted to hear that you found our team at Sytner Jaguar Maidstone to be efficient. We pride ourselves on providing top-notch service to all our customers, and it is always rewarding to receive positive feedback. We hope to continue exceeding your expectations in the future. Thank you for choosing Sytner Jaguar Maidstone, and we look forward to seeing you again soon. Kind Regards Melanie Vine, Client Experience Manager.
On Saturday 7th December we popped into…
On Saturday 7th December we popped into jaguar at maidstone to ask about service plan and extended warranty. The receptionist on the front desk was extremely rude. No one is here until Monday for which I replied that's fine. She then proceeded to advice with a very off tone that the warranties are not cheap. I didn't ask her the cost. She needs to find a job where she doesn't have to deal with the public as it's obvious she doesn't no how to. I will not deal with maidstone I called barrats in Canterbury oh my God so helpful and polite excellent service from Helen at Canterbury
December 7, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Maidstone
Good morning Susan, We are sorry to hear about your recent experience at Sytner Jaguar Maidstone. We would like to apologise for the behaviour of our receptionist and assure you that this is not the level of service we strive to provide. We understand the importance of professionalism and courtesy when dealing with our customers and we are disappointed to hear that this was not reflected in your interaction. I would like to invite you to contact myself, client Relations Manager kimsimpson@sytner.co.uk, to discuss your concerns further. We value your feedback and would appreciate the opportunity to make things right. Thank you for bringing this to our attention and we hope to have the chance to regain your trust in the future. Sincerely, Kim Simpson, Client Relations Manager.
MOT and Add blue were two different services
MOT and Add blue were two different things. The add blue top up was completed while I waited in a comfortable chair with a cup of coffee. Well looked after. I left the car for the MOT, which pass and was cleaned inside and out. Again great service.
September 13, 2024
Reply from Sytner Group - Sytner Jaguar Maidstone
Good afternoon and thank you for taking the time to leave us a 5-star review, Mr Alan Wood. We are delighted to hear that you were well looked after during your visit to Sytner Jaguar Maidstone. Our team takes pride in providing excellent service and ensuring our customers are comfortable while waiting for their vehicles. We are glad to hear that your MOT passed and your car was cleaned inside and out. Thank you for choosing us for your automotive needs. We look forward to serving you again in the future. Kind regards Kim Simpson Client Relations Manager.
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