Sytner Group - Sytner Jaguar Maidstone Reviews 

All staff very friendly and very helpful and knowledgeable.Have no issues and will use your services again

Very good buying experience here; bought a used Discovery off Dan over the phone from 300 mike's away, car was ready when promised and in the condition advertised and with impeccable service history.

Prior to my service I reported a dangerous problem with lane assist in that it steers into island’s and oncoming traffic even when it it switched off, this happens regularly. After the service, to my frustration I was told ‘It is just the camber of the road’ so I said I would take videos. It happens so regularly that I captured footage of it happening twice the following day and sent it straight to the service team and service reception to which I have had zero communication back, it has now been 20 days and still no response.

This is the third time that we have bought a vehicle from Jaguar/Land Rover Maidstone. The first 2 experiences of buying Discoveries were poor but things/people move on so we thought we would buy a vehicle from there again. Having just paid cash for our F Type on Friday afternoon you can imagine that we were not happy when the vehicle would not start on Tuesday morning. The battery was knackered and Jaguar must have known. Of course there is no manager around to speak to although Melanie from customer services was as helpful as she could be. I was called later that day by Melanie to say that a battery would be fitted on Wednesday morning between 8am- 10am by the same person Jamie who had been out the day before. Jamie called me on Wednesday morning to ask if I knew what was happening and I said that I was told he would be back to fit a new battery and Jaguar would be picking up the cost. Jamie had not been told and tried to get hold of someone from the Jaguar Parts Department. So no communication seems to have taken place. Jamie has been brilliant though and sorted the situation. The manager of Jaguar was not in the office on Tuesday so I left a message with Melanie and asked for him to call me on Wednesday which by 10am nobody has contacted me. Also to top it, when I took the F Type out for a test drive, I had to stop at a petrol station as so little fuel (20 miles) had been left in the tank and I didn't have enough fuel to get back to Maidstone. I don't think taking the car to the top of Bluebell Hill and back was unreasonable. But scrimping and doing the bare minimum and seeing what you can get away with seems to be inherent in the Maidstone branch. As mentioned this is our third experience of exactly this type of treatment. Jaguar/Land Rover is synonymous with quality and going 'Above and Beyond'. Not in my experience. Bought the car 14/4/23. Car would not start on 18/4/23. Now 22/4/23 and the sales person (who I had emailed) or manager has still not called to see if all is well. It would be nice to feel valued as a customer by a manager at the branch. I don't think that is too much to ask.

Communication excellent and great service

The staff is great. I have asked to look at the wiper which was just spinning. I was told by the other garage to tight the pivot nut but when I asked the Maidstone branch they said I have to take the bits off and do it and can cost at least 450 plus vat. In the end I just tight the bit with spanner and the wiper worked.
They have offered me car wash but the car never washed as you would expect when you spent over 700 pounds for service. They just sprayed water, when came home the dirts are still before the wash.
I guess, all Range Rover garage is same. They are all franchise and only look after their pocket. Forget about the clients.

Very well looked after by friendly, knowledgeable and professional staff.

Always very helpful and make it as easy as possible . always find time to talk Through my requirements and help in the best way you can ever ask for a new phone

Book in and collection time specified and courtesy car available. Constant updates throughout day to day passed MOT and no issues with service.

I’ve just had an excellent experience at Sytner (Maidstone). My car is serviced at this branch of the company and I’ve been extremely satisfied with their knowledge, ability and customer service. However, I have just had some minor work done and I have to say they went a step further. The quality of service was just impeccable. I would like to single out particularly Liam and Clair for their high standard of professionalism and attention to detail. Also, the workshop for their knowledge and application. I have to say a truly excellent company with some impressive staff who provide a great customer experience.

There were problems along the way but Phil dealt with them quickly and professionally

Had a good experience with sytner group, especially with Cairan Hudson, good salesman, friendly, helpful and professional.

Still has not got any better they checked my spare wheel and forgot to put the equipment away left in my boot what’s the point moaning

Great team, great service.

Great staff and was happy with the work that was done on my car

Great customer service from the inital booking of our vehicle’s servicing right through to the end after collection, where we received a video demo of the mechanic’s work on our vehicle.

Great and easy access to a courtesy vehicle.

Jaguar Maidstone managed our expectations and more. First class service.

To score the review was actually very difficult but was done based on the the prep guy at Land Rover Sytner Aylesford.

Upon arriving with a friend to Land Rover In Aylesford to collect a car shipped down from Carlisle, we was greeted by Josh #theprepguy approving of the car we arrived in. The car we arrived in happened to be bright Orange, theprepguy without hesitation pointed us towards a Madagascar Orange Sport Svr.

My friend made an offer to which we was introduced to a salesman at the at point. The offer was laughed at pretty much and we was sent on our way without an attempt for a phone number and details.

I had also seen and SVR and we went back a couple of days later to find out it had been sold. Long story short typical sales approach from the sales team but we ended up buying two SVR’s and the hard work here was by the prep guy. Sales team are good but same as any other luxury dealership, it’s like you’ve popped to Asda! When I buy again Josh needs to be involved.

Upon having a fault with the car days after collection Josh even stepped in and assisted, made me feel like royalty in the dealership!

A very pleasant experience!

I had a great experience purchasing a used vehicle. The process was stress free and pleasant. Immi and Keith was very thorough and knowledgeable and was able to find me a vehicle that suited my needs. I walked out happily and appreciate the fab customer service!

Over all a very good service was provided by sytner, however the experience was let down by the support provided by Land Rover.