Great service as always. Met my requirements for a new car. Staff friendly and knowledgeable.
Company replied
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See what reviewers are saying
For us, as existing customers, the main reason we returned this time round, is for the exceptional service we receive from Daniel. It was a toss up between another Jag or an Audi - we liked both equal... See more
Company replied
Honestly the best service I have ever received from a garage. Starting from the booking right up until I'm handed my keys. Topped off with a clean, fresh car. Very friendly personal service. A big t... See more
Company replied
I had a great experience purchasing a used vehicle. The process was stress free and pleasant. Immi and Keith was very thorough and knowledgeable and was able to find me a vehicle that suited my needs.... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Euroway,Wood Close, ME20 7UB, Aylesford, United Kingdom
- 01622 797700
4.5
Excellent
539 reviews
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Professional service
Smooth booking experience and professional service with health check video update.
The front desk manager could have been a little friendlier though
January 4, 2023
Reply from Sytner Group - Sytner Jaguar Maidstone
Good morning Akan ,many thanks for your very kind comments your feed back is very important to us and forms part of in house training we look forward to welcoming you in the future .Kind Regards Melanie Vine Customer Experience Manager.
Reply from Sytner Group - Sytner Jaguar Maidstone
Good afternoon Mr Robson, thank you for taking the time to provide us with your 5 star review and kind words which i will share with the team .We look forward to welcoming you back in the future .Kind regards Melanie Vine Customer Experience Manager.
The service was conducted without any issues.
The service was conducted without cancellation even during heavy snow.
December 12, 2022
Reply from Sytner Group - Sytner Jaguar Maidstone
Good morning Mr Manickam ,many thanks for your 5 star review and very kind comments which I will share with the team .Kind Regards Melanie Vine Customer Experience Manager.
Overall good service
Good customer service and patience, also good communication with excellent knowledge about the products.
December 19, 2022
Reply from Sytner Group - Sytner Jaguar Maidstone
Good morning many thanks for your feedback and very Kind comments which i will share with the team. Kind Regards Melanie Vine Customer Experience Manager.
Reply from Sytner Group - Sytner Jaguar Maidstone
Good morning many thanks for your feedback and very Kind comments which i will share with the team. Kind Regards Melanie Vine Customer Experience Manager.
Thank You Lucy
Lucy, my contact at your Maidstone dealership, was particularly helpful, courteous and professional.
December 12, 2022
Reply from Sytner Group - Sytner Jaguar Maidstone
Good afternoon, Mr Boulton many thanks for providing us with your very kind comments which i will share with Lucy. Kind Regards Melanie Vine Customer Experience Manager .
Friendly staff!
Friendly staff!
Amazing service at Sytner Jaguar Maidstone. Very friendly and knowledgeable staff, never trying to push for a sale and very courteous.
December 5, 2022
Reply from Sytner Group - Sytner Jaguar Maidstone
Good morning, Mr Langworthy, many thanks for your 5-star review and very kind comments which i will share with the team. We look forward to welcoming you back in the future. Kind Regards Melanie Vine Customer Experience Manager .
Efficient booking system
Efficient booking system, work completed satisfactorily.
Pleasant staff.
December 2, 2022
Reply from Sytner Group - Sytner Jaguar Maidstone
Good afternoon Mr Awadzi, Thank you for taking the time to leave us your 5-star review and very kind comments, which I will be delighted to share with the team. Kind regards Melanie Vine, Customer Experience Manager
Very friendly service.
November 25, 2022
Reply from Sytner Group - Sytner Jaguar Maidstone
Good afternoon, Lorraine thank you for your 5-star review and kind comments which I will share with the team. We look forward to welcoming you back in the future. Kind Regards Melanie Vine Customer Experience Manager.
Honestly the best service I have ever…
Honestly the best service I have ever received from a garage. Starting from the booking right up until I'm handed my keys. Topped off with a clean, fresh car.
Very friendly personal service.
A big thank you to everyone at this garage.
November 22, 2022
Reply from Sytner Group - Sytner Jaguar Maidstone
Good morning, Mr Earley many thanks for your very kind comments and 5-star review which I will share with the team. We look forward to welcoming you back in the future. Kind Regards Melanie Vine Customer Experience Manager.
Made to feel welcome and the service…
Made to feel welcome and the service staff were very helpful in explaining what work needed to be done and what faults were found.
November 14, 2022
Reply from Sytner Group - Sytner Jaguar Maidstone
Good morning, Mr Carpenter, thank you for your review and very kind comments which I will share with the team. Kind Regards Melanie Vine Customer Experience Manager.
Professional and courteous
November 15, 2022
Reply from Sytner Group - Sytner Jaguar Maidstone
Good morning Ravish, many thanks for your 5-star review and kind comments which I will share with the team. Kind Regards Melanie Vine Customer Experience Manager
All the guys in Aylesford
All the guys in Aylesford, headed By Grant were most helpful in finding the right vehicle for me. The part exchange was reasonable and Grant helped me to achieve a further 3 years warranty.
October 28, 2022
Reply from Sytner Group - Sytner Jaguar Maidstone
Good morning Mr King, Many thanks for your feedback and very kind comments which I will share with Grant and the team. Kind regards Melanie Vine, Customer Experience Manger
Another fantastic experience at the dealership
I had a great experience at Sytner Jaguar Maidstone. I was attended to by Verity and my vehicle was well looked after. I have been with this dealership for over 8 years and I am proud to call them my friends. Very professional, reliable, fair and thorough with their service. Thanks once again to Verity and her colleagues for making my visit a pleasurable one.
September 20, 2022
Reply from Sytner Group - Sytner Jaguar Maidstone
Good morning Sam, Thank you for your 5 star review and very kind comments which I will share with Verity and the team. We look forward to welcoming you back in the future. Kind regards Melanie Vine, Customer Experience Manager
While-you-wait delay
Car was booked in for while-you-wait MOT and full service at 08.15.
I was told car would be ready by about 11.30 but it was nearly 14.00 before it was completed.
It is only the long delay I was unhappy with.
September 13, 2022
Reply from Sytner Group - Sytner Jaguar Maidstone
Good morning Alan many thanks for taking the time to provide us with your feedback. I would like to apologise for the length of time you had to wait and I will speak to the service team to establish what happened, to ensure that this doesn't happen again. Kind regards Melanie Vine, Customer Experience Manager
MOT at Sytner Jaguar
Arrived at Sytner Jaguar Maidstone welcomed with a pleasant smile and very helpful. Verity always ready to help you out.
September 9, 2022
Reply from Sytner Group - Sytner Jaguar Maidstone
Good afternoon Mr Bartlett, many thanks for your review and kind comments which I will share with Verity and the team. We look forward to seeing you again in the future. Kind regards Melanie Vine, Customer Experience Manager
I live in Stamford the last two week of…
I live in Stamford the last two week of August I came to work in Maidstone that’s when my Jag started showing me that it was due for a service , So I thought oh what do I do I am far from home, the next day I decided to check for the nearest garage and Sytner Group came up gave them a call guess what? They came out and took the car for it’s service washed and cleaned it in a couple of hours they brought it back as good as Golf very shiny 👏I was so so glad well done Sytner Group Jaguar to all the Staff you know how to look after your costumers and many blessings to you All❤️💃🏿
August 30, 2022
Reply from Sytner Group - Sytner Jaguar Maidstone
Good afternoon Mrs Parkerwood, many thanks for your very kind comments which I will share with the team. We are delighted that we were able to assist you and we certainly look forward to welcoming you back in the future. Kind regards Melanie Vine, Customer Experience Manager
Reception and service staff excellent
Reception and service staff excellent. When booking in with service clerk it would have been more helpful if it was explained that the timing belt should be changed at the 7 year service
August 27, 2022
Reply from Sytner Group - Sytner Jaguar Maidstone
Good afternoon Mr Monks, many thanks for your very kind comments which I will share with the team. Kind regards Melanie Vine, Customer Experience Manager
Usual excellent service
August 22, 2022
Reply from Sytner Group - Sytner Jaguar Maidstone
Good morning Mr Lee many thanks for your review which I will share with the team .Kind Regards Melanie Vine Customer Experience Manager.
Excellent service as ever
Excellent service as ever - been using this dealership for over 25 years and can’t fault the service
August 22, 2022
Reply from Sytner Group - Sytner Jaguar Maidstone
Good Morning Mr Overbury ,many thanks for your very kind comments which I will share with the team .Kind Regards Melanie Vine Customer Experience Manager.
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