Great service as always. Met my requirements for a new car. Staff friendly and knowledgeable.
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For us, as existing customers, the main reason we returned this time round, is for the exceptional service we receive from Daniel. It was a toss up between another Jag or an Audi - we liked both equal... See more
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Honestly the best service I have ever received from a garage. Starting from the booking right up until I'm handed my keys. Topped off with a clean, fresh car. Very friendly personal service. A big t... See more
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I had a great experience purchasing a used vehicle. The process was stress free and pleasant. Immi and Keith was very thorough and knowledgeable and was able to find me a vehicle that suited my needs.... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Euroway,Wood Close, ME20 7UB, Aylesford, United Kingdom
- 01622 797700
4.5
Excellent
539 reviews
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Very thorough and friendly.
August 21, 2024
Reply from Sytner Group - Sytner Jaguar Maidstone
Good afternoon and thank you for taking the time to leave us a 5-star review, Naye! We are delighted to hear that you had a positive experience at Sytner Jaguar Maidstone. Our team takes great pride in providing thorough and friendly service to all of our customers. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Sytner Jaguar Maidstone. Kind regards, Kim Simpson - Client relations manager.
Professional and friendly
Have been in for a service, MOT and engine issue. All handled professionally and in-line with expectations. If you want main dealer services would recommend.
August 9, 2024
Reply from Sytner Group - Sytner Jaguar Maidstone
Good afternoon and thank you for taking the time to leave us a 5-star review, Mr Lipton. We are delighted to hear that your recent experience at Sytner Jaguar Maidstone for a service, MOT, and engine issue was handled professionally and met your expectations. We take pride in the service we provide and we are grateful for your recommendation. We look forward to serving you again in the future. Thank you for choosing Sytner Jaguar Maidstone. Kind Regards, Melanie Vine - Client Experience Manager.
Very helpful.
Grant and the rest of the team were very helpful in finding the vehicle I wanted.
July 25, 2024
Reply from Sytner Group - Sytner Jaguar Maidstone
Good afternoon and thank you for your kind words, Bernard. We are delighted to hear that Grant and our team at Sytner Jaguar Maidstone were able to assist you in finding the perfect vehicle. Providing exceptional customer service is our top priority, and we are glad to know that we were able to meet your expectations. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Sytner Jaguar Maidstone. Kind Regards, Kim Simpson - Client Relations manager.
It was all going well... until
It was all going well, until the long wait I had to get my car returned to me. It took much longer than I was informed it would. And still returned to me unwashed!
July 12, 2024
Reply from Sytner Group - Sytner Jaguar Maidstone
Good afternoon Denise, thank you for taking the time to leave a review for Sytner Jaguar Maidstone. We apologize for the inconvenience caused by the longer than expected wait time and the fact that your car was not returned washed. if you would like to discuss further please call us on 01622795666. Kind Regards, Melanie Vine - Client Experience Manager.
What a good customer service i had…
What a good customer service i had specially mr anthoney mr jed even the reseption thank you for g
ood service
June 14, 2024
Reply from Sytner Group - Sytner Jaguar Maidstone
Good morning Zelalem, many thanks for your kind comments. I will be sure to pass these on to Anthony and Jed ,we look forward to welcome to welcoming you back in the future. Kind Regards Melanie Vine Customer Experience Manager.
Poor Service.
My Discovery was in for an MOT and health check and i asked for it to have a special valet. It was with you for 24 hours.
I also asked for a salesman to talk to me about upgrading.
The MOT was done, the health check was done but it came back needing screen wash the next day. The valeting was poor the sales guy said he would get back to me and never has.
May 23, 2024
Reply from Sytner Group - Sytner Jaguar Maidstone
Good afternoon Mr Booth, We are sorry to hear that you were not satisfied with the service you received at Sytner JLR Maidstone. We take customer feedback seriously and would like to invite you to contact me directly, to discuss your experience in more detail. We are committed to providing the highest level of customer service and would like to ensure that your experience is improved. Thank you for taking the time to provide us with your feedback. Kind regards Kim Simpson, Client Experience Manager - kimsimpson@sytner.co.uk
Constant communication from Customer…
Constant communication from Customer Service Manager, Melanie Vine: Just being kept informed makes all the difference.
We couldn't fault the service provided.
Many thanks.
May 30, 2024
Reply from Sytner Group - Sytner Jaguar Maidstone
Good afternoon and thank you for your kind words. We are delighted to hear that you were pleased with the service provided by our Customer Service Manager, Melanie Vine. We understand how important it is to keep customers informed and we are glad that this was appreciated. We are committed to providing the best possible service and we are glad that this was achieved. Thank you for your review and we look forward to welcoming you back to Sytner Jaguar Maidstone in the future. Kind Regards Kim Simpson, Client Relations Manager.
Great customer service
Sales person Dan Bobbet went the extra mile to make sure we were happy customers
May 17, 2024
Reply from Sytner Group - Sytner Jaguar Maidstone
Thank you for your kind review, Mr Haughton. We are delighted to hear that Dan went the extra mile to ensure you were happy customers. At Sytner Jaguar Maidstone, we strive to provide the highest level of customer service and satisfaction. We are proud to have a team of dedicated and knowledgeable staff who are passionate about delivering an exceptional experience. We are glad that Dan was able to make your experience with us a positive one and we look forward to welcoming you back in the future. Kind regards Melanie Vine, Customer Experience Manager.
After getting a problem repaired it has recurred.
After getting a problem repaired it has recurred within 2 weeks.
Booked back in to re assess.
One thing that is very annoying is that you only have a spare car for each technician but they do more than one job per day! It's a 6-8 week wait for a spare car.
What use is that?
May 1, 2024
Reply from Sytner Group - Sytner Jaguar Maidstone
Good afternoon and thank you for your review, Alan. We are sorry to hear that the problem has recurred and we understand your frustration with the wait for a spare car. We would like to invite you to contact us to discuss this further and to ensure that we can provide you with the best possible service. We value your feedback and look forward to hearing from you. Kind Regards, Melanie Vine Customer Experience Manager.
Very satisfied customer
As always I was dealt with in a friendly but professional manner. I was given great advice in answer to my questions. I was well looked after while waiting for the MOT on my car.
March 22, 2024
Reply from Sytner Group - Sytner Jaguar Maidstone
Thank you for your kind words about your experience at Sytner Jaguar Maidstone. We strive to provide the best customer service and are delighted to hear that you were satisfied with the advice and care you received. We understand that having your car serviced can be a stressful experience, so we are glad that you felt comfortable and well looked after while you waited. We hope to see you again soon and thank you for your continued support. Kind regards Melanie Vine, Customer Experience Manager
Reply from Sytner Group - Sytner Jaguar Maidstone
Good afternoon and thank you for your kind review, Dr Williams. We are delighted to hear that you had a positive experience with our prompt service and friendly staff at Sytner Jaguar Maidstone. We strive to provide the best customer service possible and it is great to hear that we have achieved this. We look forward to welcoming you back soon. Kind Regards, Melanie Vine - Customer Experience Manager.
All the people on my visit were…accommodating
All the people on my visit were friendly and willing to help in anyway they could,making the whole experience satisfying.
March 25, 2024
Reply from Sytner Group - Sytner Jaguar Maidstone
Good afternoon and thank you for your kind words, Mr Mcmahon. We are delighted to hear that your experience with us at Sytner Jaguar Maidstone was satisfying. Our team is dedicated to providing the best customer service possible, and we are pleased that you felt welcomed and supported during your visit. We strive to ensure that all of our customers have a positive experience with us, and we are glad that we were able to meet your expectations. We look forward to seeing you again soon Kind Regards Melanie Vine Customer Experience Manager.
Exceant service and speed of turnaround
March 21, 2024
Reply from Sytner Group - Sytner Jaguar Maidstone
Good afternoon and thank you for your 5 star review, V. We are delighted to hear that you had an excellent experience with Sytner Jaguar Maidstone. We strive to provide the best service and speed of turnaround to all our customers, and it's great to hear that we have achieved this for you. We hope to see you again soon and that you continue to enjoy your Jaguar. Thank you for your kind words and for taking the time to leave us a review. Kind regards Melanie Vine, Customer Experience Manager.
Great service
Great service - car feels much nicer to drive can feel the difference
Only part disappointing is the passenger door central locking stopped working and I’m out of warranty but a common issue - feel this should be covered if a common issue and maybe upgraded to prevent this from happy
January 4, 2024
Reply from Sytner Group - Sytner Jaguar Maidstone
Good afternoon and thank you for your 5 star review, Danielle. We are delighted to hear that you are pleased with the service you received and that you can feel the difference in your car. We are sorry to hear that the passenger door central locking has stopped working and that you are out of warranty, this can be extended and we will be happy to provide information regarding this. Kind regards, Melanie Vine, Customer Experience Manager.
Service and MOT undertaken
Service and MOT undertaken. The dealership kept me well informed of progress during the day. Excellent staffing at dealership.
December 21, 2023
Reply from Sytner Group - Sytner Jaguar Maidstone
Good morning David, thank you for your five-star review. We are delighted to hear that you had a great experience with us here at Sytner Jaguar Maidstone. We strive to provide the best customer service and it's great to hear that we kept you well informed throughout the day. We are also pleased to hear that you were impressed with our staff. We look forward to welcoming you back soon. Kind regards, Melanie Vine - Customer Experience Manager
Very welcoming and professional in…
Very welcoming and professional in courtesy and excellent service on my vehicle.
Best Regards
Eric Fitzgerald
December 8, 2023
Reply from Sytner Group - Sytner Jaguar Maidstone
Good afternoon and thank you for your kind words, Mr Fitzgerald. We are delighted to hear that you had a great experience with us at Sytner Jaguar Maidstone. Our team strives to provide the highest level of customer service and we are pleased that you felt welcomed and that your vehicle was serviced to a high standard. We look forward to seeing you again soon. Kind Regards, Melanie Vine - Customer Experience Manager.
Mot issues
Had a few mot issues , we’re dealt with swiftly for Re Test by Claire in sevices, , even phoned a dealer on my behalf to see if can get them to honour price on a item , very welcoming and polite service
November 21, 2023
Reply from Sytner Group - Sytner Jaguar Maidstone
Good afternoon and thank you for your kind words, Mr Narinder Singh. We are delighted to hear that Claire in Services was able to help you with your MOT issues and that you found her to be welcoming and polite. We strive to provide the best customer service possible and are glad that we were able to assist you. We hope that you will continue to choose Sytner Jaguar Maidstone for all your motoring needs. Kind Regards, Melanie Vine - Customer Experience Manager.
Reply from Sytner Group - Sytner Jaguar Maidstone
Good afternoon Joe, we are sorry to hear that you had a negative experience at our Sytner Jaguar Maidstone showroom. We take customer feedback very seriously and would like to invite you to contact our Customer Experience Manager Melanie Vine , to discuss your experience in more detail. We are committed to providing the highest level of customer service and would like to understand how we can improve our service to you. Thank you for taking the time to provide us with your feedback. Kind Regards, Melanie Vine - Customer Experience Manager
Very well organised very welcoming…
Very well organised very welcoming staff all round excellent service
December 5, 2023
Reply from Sytner Group - Sytner Jaguar Maidstone
Good morning John, thank you for your 5-star review. We are delighted to hear that you had an excellent experience here at Sytner Jaguar Maidstone. Our team works hard to ensure that all our customers receive the highest level of service and we are pleased that you found this to be the case. We look forward to welcoming you back in the future. Kind regards, Melanie Vine - Customer Experience Manager
friendly staff
December 4, 2023
Reply from Sytner Group - Sytner Jaguar Maidstone
Good morning, thank you for your kind review Mr Cruse. We are delighted to hear that you had a positive experience with our friendly staff at Sytner Jaguar Maidstone. We aim to provide the best customer service and it is great to hear that we have achieved this. We hope to see you again soon and that you continue to enjoy your experience with us. Thank you for your support. Kind regards, Melanie Vine -Customer Experience Manager
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