Very friendly reception staff , excellent service, kept me informed on the progress of my car whilst in the garage for a service. Real shame the dealership is being closed 🥲
Location
Switch locationUnit 4/5 Sterling Business Centre,, Eastern Road, RG12 2PW Bracknell, Berkshire, GB
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See what reviewers are saying
Paid £3000 for a service and JLR Sytner Ascot could not update "Service due" on car and app ! Agent said that there was nothing else they could do to rectify this....!!!
Couldn’t fault the service we had from JLR Ascot. Our discovery started making a very odd noise and running badly on the M25. We managed to get to JLR Ascot where they took it straight in, handed us a... See more
Company replied
I received the usual excellent service that the Bracknell service team always deliver Meena kept me fully updated on the progress of my 10 year big service whilst I enjoyed driving around in their... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Unit 4/5 Sterling Business Centre,, Eastern Road, RG12 2PW, Bracknell, Berkshire, United Kingdom
- 01344 875675
3.9
Great
491 reviews
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Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Morning Kirstin, Thank you ever so much for your kind words and for taking the time to leave such a positive review for Sytner Jaguar Ascot Service. We are delighted to hear that you found our service to be excellent and friendly. It is always our aim to provide a welcoming and professional experience for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Kindest regards Rosie Curtis, Service Reception Manager
Really good service
Very good service. Pleased with the overall work and output. Thanks Shubham and the entire Sytner team at Ascot.
November 27, 2025
Unprompted review
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Morning Siiddhesh, Thank you very much for your kind words and for taking the time to share your experience on your recent visit to Sytner Jaguar Ascot Service. We are delighted to hear that you were pleased with the overall work and service provided by Subham and the entire team. It is always our aim to deliver the highest standards, and your positive feedback is greatly appreciated. We look forward to welcoming you back in the future and continuing to provide an excellent service. Kindest regards Rosie Curtis, Service Reception Manager
All the people I came in contact with…
All the people I came in contact with were very helpful, friendly and professional
November 5, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good morning and thank you very much for your kind words. We are delighted to hear that everyone you encountered at Sytner Jaguar Service Centre Ascot was helpful, friendly and professional. It is always our aim to provide a welcoming and positive experience for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future and continuing to offer the high standard of service you expect. Kindest regards, Rosie Curtis - Service Reception Manager
good feed back on receiving my broken…
good feed back on receiving my broken down Discovery, honest time scale of repair and full reporting of fault.
October 30, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good morning Richard, thank you for taking the time to share your experience with us. We are pleased to hear that you found our feedback clear, and that you appreciated the honest timescale provided for the repair of your Land Rover Discovery - keeping our customers fully informed throughout the process is something we take great pride in. We look forward to assisting you again in the future. Kindest regards, Rosie Curtis - Service Reception Manager
Unsatisfactory Service Experience
Although I booked a month in advance, I did not get a courtesy car.
The Uber that was offered as an alternative did not turn up/was not available, so I was picked up very late in the afternoon when the car was ready
After leaving the service centre I found that the brakes that had been serviced were very spongy, even though it had just passed the MOT. Because it was so late I couldn't take the car back so reported it the following morning. It was picked up and I was promised it back that afternoon, but it wasn't returned to me until late the following morning.
October 14, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good afternoon, we apologise for the inconvenience you experienced with your recent service at Sytner Jaguar Ascot. We understand how frustrating the lack of a courtesy car and the delay with the Uber must have been, and also the delay in returning your vehicle in the days after. We would like to investigate this further for you and ask that you contact myself at rosiecurtis@sytner.co.uk to discuss your concerns further. Kindest regards, Rosie Curtis - Service Reception Manager
Fast professional service
October 7, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Afternoon Michael, Thank you for taking the time to leave us a 5-star review. We are delighted to hear that you received a fast and professional service at Sytner Jaguar Ascot. Our team takes great pride in providing an efficient and top-quality service to all our customers. We are glad that we were able to meet your expectations and make your experience with us a positive one. We appreciate your support and look forward to welcoming you back in the future. Kindest regards Rosie Curtis, Service Reception Manager
Efficient and welcoming service
Efficient and welcoming service. Was kept informed about essential repairs and cost.
September 29, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Morning and thank you for your kind words and for choosing Sytner Jaguar Ascot for your service needs. We are delighted to hear that you found our service efficient and welcoming. Our team takes great pride in keeping our customers informed about essential repairs and associated costs. We appreciate your recognition of our efforts and look forward to providing you with the same level of service in the future. Kindest regards Rosie Curtis, Service Reception Manager
Efficient and communicated effectively…
Efficient and communicated effectively regarding the service
September 29, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Morning Lesley, Thank you for taking the time to leave us a 5-star review. We are delighted to hear that you had an efficient and effective experience with our service at Sytner Jaguar Ascot. Our team takes great pride in providing clear and timely communications to our customers, so we are pleased to know that this was reflected in your visit. We appreciate your support and look forward to serving you again in the future. Kindest regards Rosie Curtis, Service Reception Manager
Excellent esrvice experience
Drop off was easy and quick and the app kept me informed about progress. I was informed once the car was ready to be picked up and the pick up was easy and quick.
August 30, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good afternoon Tony, thank you for taking the time to leave us a 5-star review! We are delighted to hear that your experience at Sytner Jaguar Ascot Service was easy and quick. Our team takes great pride in providing efficient and convenient service for our customers. We are also glad that our app kept you informed about the progress of your car. We appreciate your kind words and look forward to serving you again in the future. Thank you for choosing Sytner Jaguar Ascot Service. Kindest regards, Rosie Curtis - Service Reception Manager
Everything done to plan and on time
Everything done to plan and on time. Good to provide taxi service to return home. Digital report excellent.
August 22, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good afternoon Mr Mellor, Thank you for taking the time to leave us a 5-star review. We are delighted to hear that your recent experience at Sytner Jaguar Ascot Service was a positive one. Our team takes great pride in providing efficient and timely service, and we are glad to know that everything went according to plan for you. We are also pleased to hear that our digital report was helpful and that our taxi service was convenient for your return home. Thank you for choosing us for your Jaguar service needs. We look forward to serving you again in the future. Kindest regards, Rosie Curtis - Service Reception Manager
Exception service
Exception service from Callum. Supported us beyond expecting when unexpected glitch found during servicing. Renewed our faith in LR group.
August 20, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good morning and Thank you for your glowing review, Lesley. We are delighted to hear that Callum provided you with exceptional service and went above and beyond to support you during your unexpected glitch. It is our goal to always exceed our customers' expectations and we are thrilled to have renewed your faith in the LR group. We appreciate your loyalty and look forward to continuing to provide you with excellent service in the future. Kind regards, Rosie Curtis, Service Reception Manager
Very disappointed
Very disappointed, to book a service it takes me 3 times by calling to Jaguar Ascot, very unhelpful Sue Thompson from service administration, no attention to customer needs, booking made with mistakes.
August 15, 2025
Unprompted review
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good afternoon, We are sorry to hear about your disappointing experience with our service administration. We apologise for any inconvenience caused by the booking process and the mistakes made. We take customer satisfaction seriously and we realise the importance of attention to detail. We would like to assure you that we are constantly striving to improve our services and we honour our commitment to providing the best experience for our customers. Thank you for bringing this to our attention. Kindest Regards, Rosie Curtis - Service Reception Manager
Service team always polite and very…
Service team always polite and very helpful - in this particular case especially arranging for car to be picked up as I was unwell.
August 8, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Morning Kim, Thank you for taking the time to leave us a 5-star review. We are delighted to hear that our service team at Sytner Jaguar Ascot were able to assist you in a polite and helpful manner. It is our priority to ensure that our customers are well taken care of, and we are glad that we could arrange for your car to be picked up when you were unwell. We appreciate your support and look forward to serving you again in the future. Kindest regards Rosie Curtis, Service Reception Manager
Excellent service
Receptionist was very welcoming. Service centre person was prompt, kept me informed. Service and mot completed in requested time span.
July 25, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Morning Martin, Thank you for taking the time to leave us a 5-star review for Sytner Jaguar Ascot Service. We are delighted to hear that our Receptionist provided a warm welcome and that our service centre team kept you informed throughout your visit. It is our priority to ensure that our customers' Service and MOT requests are completed within the requested time frame. We appreciate your kind words and look forward to welcoming you back in the future. Kindest regards Rosie Curtis, Service Reception Manager
My car was failed on its MOT te I…
My car was failed on its MOT test and I was presented with a total repair bill of over £7k with £3k of that required to be spent immediately to enable it to pass. I was shocked by this so removed my car to a nearby specialist MOT centre who passed it the same day.
July 19, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Afternoon Mr Carroll, We are sorry to hear about your negative experience with our service at Sytner Jaguar Ascot. We apologise for any inconvenience caused by the high repair bill and we realise this must have been a shock for you. We would like to invite you to contact Rosie Curtis, Service Reception Manager at rosiecurtis@sytner.co.uk to discuss this matter further. We strive to provide the best service for our customers. Thank you for bringing this to our attention. Kindest regards Ian Bennett, Head of Business
Everything was ok except for the fact…
Everything was ok except for the fact that the technicians did not fill the optimum pressure into the new tyres.I had to go to Kwik fit to get the tyre pressure sorted
July 5, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Morning Samina, Thank you for taking the time to leave a review for our Sytner Jaguar Ascot Service. We are glad to hear that overall, your experience with us was satisfactory however, we are sorry to hear that our technicians did not fill the optimum pressure into your new tyres. We understand the importance of proper tyre pressure and we apologise for any inconvenience this may have caused you. We will make sure to address this issue with our team to ensure it does not happen again in the future. Thank you for bringing this to our attention. Kindest regards Rosie Curtis, Service Reception Manager
I took my vehicle in for MOT at 8am…
I took my vehicle in for MOT at 8am during Ascot week and as I live opposite the course I said I would collect the vehicle around 4pm. When I arrived the MOT had not been started and they had not contacted me during the day until almost 4pm while driving to the service centre. Whilst apologetic and not charging it meant not only inconvenience of waiting but issues with traffic. I normally receive excellent service from this centre but very disappointed on this occasion. Chris Scott
June 27, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Morning Mr Scott, Thank you for taking the time to leave a review for Sytner Jaguar Ascot. We are genuinely sorry your recent visit didn’t meet the usual high standards you’ve come to expect from us. We understand how frustrating the delay and lack of communication must have been, particularly during the busy Ascot week. We're pleased we were able to speak with you directly at the time to resolve the matter. Your feedback has been shared with the team to help us improve going forward, and we hope to welcome you back for the level of service you usually receive from us. We hope to have the opportunity to make it up to you in the future. Thank you for bringing this to our attention. Kindest regards Rosie Curtis, Service Reception Manager
Exceptional Service Advisor
One person made the experience a great one and that was my Service Advisor Kathleen Slight. She went way beyond when the technical team suffered an unexpected issue late in the day. She was great and really saved the situation. I deal with the Ascot service centre and Kathleen on a regular basis and they are always very helpful, but this time was exceptional.
June 25, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Morning Mike, Thank you for your glowing review. We are delighted to hear that your experience at Sytner Jaguar Ascot Service was a great one, thanks to the exceptional service provided by your advisor Kathleen Slight. We pride ourselves on providing a top-notch service to our customers, and it's wonderful to hear that Kathleen went above and beyond to ensure your satisfaction. We appreciate your continued support and look forward to serving you again in the future. Kind regards Rosie Curtis, Service Reception Manager
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Morning Michael, Thank you for your glowing review. We are delighted to hear that you had a positive experience with our service at Sytner Jaguar Ascot. Our team takes great pride in delivering an exceptional service to our customers, and we are pleased to know that we have met your expectations. We will continue to strive for excellence and look forward to welcoming you back for all your future automotive needs. Kindest regards Rosie Curtis, Service Reception Manager.
First class service as always
First class service as always. The staff are professional and have a very good knowledge of JLR requirements. Always a pleasure to take my Jaguar XJ to them knowing its in very capable professional hands. Nigel.
June 21, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Morning and thank you for your glowing review. We are delighted to hear that you had a first-class experience at Sytner Jaguar Ascot Service. Our team takes great pride in providing a professional and knowledgeable service for all our customers, and we are thrilled that you have consistently experienced this with us. It is an honour to have your trust in taking care of your Jaguar XJ, and we look forward to continuing to provide you with exceptional service in the future. Kindest regards Rosie Curtis, Service Reception Manager
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