Very friendly reception staff , excellent service, kept me informed on the progress of my car whilst in the garage for a service. Real shame the dealership is being closed 🥲
Location
Switch locationUnit 4/5 Sterling Business Centre,, Eastern Road, RG12 2PW Bracknell, Berkshire, GB
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See what reviewers are saying
Paid £3000 for a service and JLR Sytner Ascot could not update "Service due" on car and app ! Agent said that there was nothing else they could do to rectify this....!!!
Couldn’t fault the service we had from JLR Ascot. Our discovery started making a very odd noise and running badly on the M25. We managed to get to JLR Ascot where they took it straight in, handed us a... See more
Company replied
I received the usual excellent service that the Bracknell service team always deliver Meena kept me fully updated on the progress of my 10 year big service whilst I enjoyed driving around in their... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Unit 4/5 Sterling Business Centre,, Eastern Road, RG12 2PW, Bracknell, Berkshire, United Kingdom
- 01344 875675
3.9
Great
491 reviews
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Service was good but expensive
Service was good although I needed to return the car the following day as the brakes were spongy having had the front ones replaced.
I have no complaints on the service although they gave me a 60k service when the car has only done 40k, they said it was due to the age of the car.
The service was very expensive and although I originally bought the car from them I will get a number of quotes for future work
June 7, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Morning Mike, Thank you for taking the time to leave a review for Sytner Jaguar Ascot Service. We are glad to hear that you had a good experience with our service, although we apologise for the issue with your brakes. Our team always strives to provide a top-notch service, and we are sorry for any inconvenience caused. Regarding the 60k service, we follow manufacturer recommendations based on the age of the car to ensure its optimal performance. We understand your concern about the cost and we will take this into consideration for future work. Kindest regards Rosie Curtis, Service Reception Manager
ALL GOOD BUT EXPENSIVE
ALL GOOD BUT EXPENSIVE. DIDN'T DO WORK THAT WAS NOT NEEDED, VERY HONEST.
May 24, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Morning Susan, Thank you for taking the time to leave a review. We are pleased to hear that you had a positive experience with our service at Sytner Jaguar Ascot. We pride ourselves on being honest and only performing necessary work on our customers' vehicles. We understand that our prices may seem expensive, but we strive to provide a top-quality service and use genuine parts to ensure the best performance for your Jaguar. We appreciate your feedback and hope to see you again in the future. Kindest regards Rosie Curtis, Service Reception Manager
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Afternoon Carol, Thank you for taking the time to leave us a 5-star review for your recent experience at Sytner Jaguar Ascot Service. We are delighted to hear that you had a fantastic service with us. Our team takes great pride in providing a top-notch service to all our customers and we are glad to know that we were able to meet your expectations. Your kind words mean a lot to us and we appreciate your support. Kindest regards Rosie Curtis, Service Reception Manager
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Afternoon Philip, Thank you for taking the time to leave us a review. We are delighted to hear that you received a professional service and enjoyed our facilities at Sytner Jaguar Ascot. Our team takes great pride in providing a top-notch service to our customers. We are committed to maintaining high standards and ensuring that our customers have a positive experience with us. We appreciate your support and look forward to welcoming you back in the future. Kindest regards Rosie Curtis, Service Reception Manager
Top rate
I am writing to express my disappointment regarding the closure of your Portsmouth branch. It was conveniently located just a twenty-minute drive from my home and consistently provided excellent service.
Following the closure, I was faced with the decision to either switch to a different company closer to Southampton or make the longer drive to your Ascot branch, which is over an hour away. Thankfully, I chose Ascot, and I must say that the service I received there exceeded all expectations. It was truly exceptional, and I want to commend the team for delivering such a high standard of care.
April 22, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Morning Wilf, Thank you so much for taking the time to share your feedback with us for Sytner Jaguar Ascot Service. We completely understand how disappointing the closure of our Portsmouth branch must have been, especially given how conveniently located it was for you. We're truly sorry for the inconvenience this caused. That said, we're absolutely thrilled to hear that you made the journey to our Ascot branch and that your experience exceeded expectations. It means a great deal to the team to know that their efforts made such a positive impression. We take immense pride in delivering an outstanding service, and your kind words are a wonderful reminder of why we do what we do. Thank you once again for your loyalty and for choosing to stay with Sytner Jaguar. We look forward to welcoming you again and continuing to provide the high standard of care you’ve come to expect. Kindest regards Rosie Curtis, Service Reception Manager
A satified customer…
Very good service as usual from the Ascot Service Center. Kept well informed of progress whilst waiting for a major service to be completed
April 16, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Morning Phil, Thank you for taking the time to leave us a 5-star review. We are delighted to hear that you had a positive experience at our Ascot Service Centre. Our team takes great pride in providing an excellent service and keeping our customers informed throughout the process. We appreciate your trust in us for your major service and we look forward to continuing to provide you with a top-notch service in the future. Kindest regards Rosie Curtis, Service Reception Manager
Customer service is great at Sytner in…
Customer service is great at Sytner in Ascot, just a shame about the reliability of the vehicles!
April 14, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Afternoon Sarah, Thank you for taking the time to leave a review. We are pleased to hear that you had a positive experience with our customer service at Sytner Jaguar Ascot. However, we are sorry to hear that you have experienced issues with the reliability of your vehicle. We understand the frustration this can cause and we will do our best to address any concerns you may have. We value your feedback and will continue to strive for excellence in both our service and our vehicles. Kind regards Rosie Curtis, Service Reception Manager
Good Services
April 6, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Morning Mr Cheng and thank you for taking the time to leave us a 5-star review. We are delighted to hear that you had a good experience with our services at Sytner Jaguar Ascot. Our team takes great pride in providing a top-notch service to all our customers. We are glad that we were able to meet your expectations and make your visit a positive one. We appreciate your support and look forward to welcoming you back in the future. Kindest regards Rosie Curtis, Service Reception Manager
Friendly welcome and regular progress updates.
Karen’s welcome with a cup of coffee and Sarah’s progress updates were most welcome. o
April 2, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Morning Paul, Thank you for your kind words. We are delighted to hear that you had a pleasant experience at Sytner Jaguar Ascot Service. Our team takes great pride in providing an exceptional customer service, and we are glad that Karen's warm welcome and Sarah's progress updates made your visit even more enjoyable. We appreciate your support and look forward to welcoming you back in the future. Kindest regards Rosie Curtis, Service Reception Manager
Sue made the experience great
Sue made the experience great. Friendly, efficient, knowledgeable.
Every company needs a Sue!
March 19, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Morning Mrs Peek, Thank you for your glowing 5-star review. We are delighted to hear that Sue provided you with a great experience at Sytner Jaguar Ascot Service. Her friendly and efficient service, coupled with her extensive knowledge truly made a difference. We couldn't agree more that every company needs a Sue. We are honoured to have her as part of our team and we will be sure to pass on your kind words to her. Kindest regards Rosie Curtis, Service Reception Manager
Mostly good
Mostly good. Problems with changing bookings to get a courtesy car but ended up getting collect and drop service which was fine.
March 19, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Morning John, Thank you for taking the time to leave a review. We are glad to hear that your overall experience with our service at Sytner Jaguar Ascot was mostly good. We apologise for any inconvenience you may have experienced with changing your bookings for a Courtesy Car, but we are pleased that our Collect and Drop service was able to meet your needs. We appreciate your feedback and will continue to strive for excellence in our services. Kindest regards Rosie Curtis, Service Reception Manager
Excellent customer service
Sue is amazing always so helpful we know the job is done propery
March 15, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Morning Sharon, Thank you for your kind words. We are delighted to hear that Sue provided you with an exceptional service at Sytner Jaguar Ascot. Our team takes great pride in ensuring that every job is done properly and we are glad that Sue was able to assist you in such a helpful manner. We appreciate your support and look forward to continuing to provide you with top-notch service in the future. Kindest regards Rosie Curtis, Service Reception Manager
Sterling Service, Sytner Ascot Service Centre
Sterling customer service every time I visit Sytner Ascot Service Centre. Huge thanks to Gary and Team! The ladies on the front desk Maria and Zoe are so delightful and helpful.
If I could give more than 5 stars I would 😊🙏
February 13, 2025
Unprompted review
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Morning Michelle, Thank you for your glowing review. We are delighted to hear that you consistently receive sterling customer service at Sytner Jaguar Ascot Service Centre. Our team and Gary takes great pride in providing an exceptional service to our valued customers. We will be sure to pass on your kind words to Maria, Zoe and Gary who always go above and beyond to assist our customers. We appreciate your loyalty and look forward to welcoming you back in the future. Kindest regards Rosie Curtis, Service Reception Manager
Excellent customer service.
Excellent customer service.. work carried out efficiently, in good time and car was washed .
I waited whilst work was being completed and was offered refreshments a number of times whilst being kept up to date on the progress of my car..
A far better experience than the other JLR dealerships I have been to .
February 20, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Morning Melanie, Thank you for taking the time to share your positive experience at Sytner Jaguar Ascot Service. We are delighted to hear that our team provided you with an excellent customer service and efficiently completed the work on your car. It is our priority to ensure that our customers are comfortable and well-informed during their visit, and we are glad to hear that you were offered refreshments and kept up to date on the progress of your car. We strive to provide a superior experience compared to other JLR dealerships, and we are honoured to have exceeded your expectations. Kindest regards Rosie Curtis, Service Reception Manager
No Self Drive Car
My Range Rover was booked in for a service and MOT on 6 Feb. The service and MOT were conducted by Charli in a friendly and professional manner. However, I had also booked a self drive vehicle which was reconfirmed a week before the service date but on the day, no vehicle was available. No pre warning so I assume the system failed. Charli organised an Uber to home and back later in the day but it was just as well that I had no need for a vehicle during the day. Not the level of service you would expect from Syntner.
February 6, 2025
Great people
Great people, great office, did the job. No issues. Were great with my son also, giving him drinks and food. I’ve been before many times, always top notch
January 10, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Afternoon Dr Singh and thank you for your 5 star review. We are delighted to hear that you had a great experience at Sytner Jaguar Ascot Service. Our team takes pride in providing a top-notch service to all our customers, and we are glad that we were able to make your visit a pleasant one. We always strive to go above and beyond for our customers, and we are happy to hear that your son was also well taken care of. We look forward to welcoming you back in the future. Kindest regards Rosie Curtis, Service Reception Manager
Friendly & Helpful.
I found the staff members friendly and helpful, the reason the service centre lost a star was my vehicle was given over at 08.00, but I was not contacted with enough time to travel back to the centre, which ment I had to go back the next day !
January 14, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Afternoon Richard and thank you for taking the time to leave us a review. We are glad to hear that you found our staff friendly and helpful during your recent visit to Sytner Jaguar Ascot Service, however we apologise for the inconvenience caused by the delay in contacting you about your vehicle. We understand that your time is valuable and we would like to assure you that we are taking steps to ensure this does not happen again in the future. Kind regards Rosie Curtis, Service Reception Manager
The equipment and parts you use are all…makers parts
The equipment and parts you use are all guaranteed parts. the engineers know what they have to do. This made clients feel happy
January 1, 2025
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Thank you for your kind words, Ken. We are delighted to hear that you were satisfied with the equipment and parts used during your service at Sytner Jaguar Ascot. Our engineers are highly skilled and dedicated to providing top-quality service to our clients. We take great pride in using guaranteed parts to ensure the best possible outcome for our customers. It is our goal to make every client feel happy and confident in our services. Kind regards, Rosie Curtis, Service Reception Manager
Disappointed that my car was returned…
Disappointed that my car was returned with warning lights still on after a service meaning I had to make a trip over to get it sorted. Would have expected this to have been done as a matter of course before car returned.
December 25, 2024
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good Morning Kate, thank you for taking the time to leave a review for Sytner Jaguar Ascot Service. We are sorry to hear that your car was returned to you with the service light still on after the service. We understand how frustrating this must have been for you and we apologise for any inconvenience caused. We would like to assure you that this is not our usual standard of service and we will address this issue with our team to ensure it does not happen again in the future. Thank you for bringing this to our attention and we hope to see you in again in the future. Kindest regards, Rosie Curtis, Service Reception Manager.
Reply from Sytner Group - Sytner Jaguar Service Centre Ascot
Good afternoon and thank you for taking the time to leave us a 5-star review, Robert. We are delighted to hear that our team at Sytner Jaguar Ascot provided you with flexible and polite service, even when faced with a last-minute date change. Our aim is to always go above and beyond for our customers, and we are glad that we were able to accommodate your needs. We appreciate your kind words and look forward to welcoming you back for any future servicing needs. Thank you for choosing Sytner Jaguar Ascot. Kindest regards, Rosie Curtis - Service Reception Manager
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