You always hear about bad experiences at service centres, but this is not the case at Sytner Land Rover Coventry. Such a smooth process, door opened for me on arrival and welcomed by name. Pleasant en... See more
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The booking process was easy and I was able to contact Sytner by phone and WhatsApp. They shared beforehand the time it would take to replace my glass and it was as planned. Jake and Claire are both g... See more
Fantastic customer service !!! My new tyres were fitted and MOT carried out without any issues a massive thanks to all the team a special mention to Di Bev Jacob and Hayden !!! 5 stars all round thes... See more
Company replied
From the minute the appointment was made I felt like a valued customer. I arrived at the wrong Sytner site but they called ahead to assure the correct site I was on the way. Staff were friendly and we... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Birmingham Road,Allesley, CV5 9GY, Coventry, United Kingdom
- 024 7683 9500
4.3
Excellent
1K reviews
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You always hear about bad experiences…
You always hear about bad experiences at service centres, but this is not the case at Sytner Land Rover Coventry. Such a smooth process, door opened for me on arrival and welcomed by name. Pleasant environment whilst waiting for service agent, with refreshments available. My Range Rover was only in for recall work, which unfortunately one could not be completed on this visit due to the fact that it was a software update and it was unsure how long it would take, everything explained to me and booked back in with a loan vehicle. Asked whether I wanted the free valet, which I declined due to the inclement weather outside. Shown over to the main showroom, where I was provided with a coffee and biscuits. All in all very professional and outstanding service.
October 23, 2026
Unprompted review
Outstanding Support
Lois Rounce in the service team was excellent.
Friendly, professional support
October 21, 2026
Unprompted review
Vehicle health check and inspection
Everything was good and staff very helpful
October 21, 2026
Unprompted review
Jake super helpful
October 21, 2026
Unprompted review
The booking process was easy and I was…
The booking process was easy and I was able to contact Sytner by phone and WhatsApp. They shared beforehand the time it would take to replace my glass and it was as planned. Jake and Claire are both great! Recommended.
October 20, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very well organised
Very well organised, prompt service when dropping of my vehicle and collecting and friendly staff
October 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Craig. Thank you for taking the time to share your feedback. I'm pleased to hear that everything ran smoothly for you and that the team helped make the process straightforward.. Kind regards Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Jake the service rep was very helpful…
Jake the service rep was very helpful and kept me updated on the progress
October 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Thank you for taking the time to share your feedback. It's great to hear that Jake provided such attentive support throughout your visit. Keeping customers informed is an important part of delivering a positive experience. We really appreciate your recommendation and look forward to welcoming you back again in the future. Kind regards Roman Zawadzki, Head of Business, Sytner JLR Coventry.
The service received from Adam…
The service received from Adam Brightmore was excellent.
September 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon. Thank you for taking the time to share your feedback. I'm delighted to hear that Adam provided such a positive experience. I'll make sure your kind comments are passed on to him. Kind regards Roman Zawadzki, Head of Business, Sytner JLR Coventry.
service has been terrible
service has been terrible, car been in with repairs for over 6 weeks and still no sign of it being fixed, do try to call never get answered occasional message. would not recommend
September 30, 2026
Unprompted review
Fantastic customer service !!
Fantastic customer service !!! My new tyres were fitted and MOT carried out without any issues a massive thanks to all the team a special mention to Di Bev Jacob and Hayden !!! 5 stars all round these members of the team really went above and beyond !!!
September 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Sharyn. Thank you for taking the time to share your feedback. It's fantastic to hear that everything went smoothly during your visit and that the team made such a positive impression. I'll be sure to pass on your kind comments to Di, Bev, Jacob and Haydn. They will be delighted to know their efforts were recognised, and it's great to hear they helped make your experience such a memorable one. We truly appreciate your support and your five-star recommendation. We look forward to welcoming you back again in the future. Kind regards Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Professional staff
Professional staff. Efficiency. Courtesy. Politeness.
September 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Alan. Thank you for taking the time to share your feedback. I am delighted to hear that the team’s professionalism, efficiency, and courteous approach made a positive impression on you. Providing a welcoming and seamless experience is something we take great pride in, so it's wonderful to know this was reflected throughout your visit. Kind regards Roman Zawadzki, Head of Business, Sytner JLR Coventry.
A very smooth experience from start to…
A very smooth experience from start to finish :-)
September 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning Alex. Thank you for taking the time to share your feedback. I’m delighted to hear that everything went smoothly and that you had such a positive experience. We truly appreciate your support and look forward to welcoming you again in the future. Kind regards Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Disappointed (my opinion only).
Disappointed (my opinion only).
Happy to discuss
September 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning Mr Oram. Thank you for taking the time to share your feedback. I'm sorry to hear that your experience did not fully meet your expectations on this occasion. Following your comments, I understand Andrew has been in contact with you to discuss your concerns, and that he will also be following up with you next week to ensure everything has been resolved to your satisfaction. We appreciate your openness in raising your concerns and the opportunity to address them. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Awesome...
From the minute the appointment was made I felt like a valued customer. I arrived at the wrong Sytner site but they called ahead to assure the correct site I was on the way. Staff were friendly and welcoming, provided a coffee and made me comfortable for my wait, which was short and I was out within an hour. After shoddy service at the Leicester branch over the years the Coventry team have been fabulous and I will be returning for any future requirements.
September 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Michele. Thank you for taking the time to share your experience with us. I’m delighted to hear that you felt looked after from the start. It's great that our teams worked together to ensure your visit went smoothly, even when there was a mix-up with the location, and that you were made to feel welcome and comfortable while you waited. I'm especially pleased that the service, hospitality, and efficiency you received from the Coventry team left such a positive impression. Knowing that we have helped restore your confidence after previous experiences elsewhere means a great deal to us. Thank you for your kind comments and for choosing Sytner JLR Coventry. We look forward to welcoming you back. Kind regards Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Didn’t complete work that was requested…
Didn’t complete work that was requested
So We are having to have work done by another company .
Staff couldn’t be located by reception staff!
Generally an apathetic atmosphere .
September 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon. Thank you for taking the time to share your feedback. I’m sorry to hear that your experience did not meet your expectations. It's particularly disappointing to learn that the requested work was not completed, resulting in you having to seek assistance elsewhere. I also understand how frustrating it must have been to experience difficulties locating staff and to feel that the level of engagement and customer care fell short of what you would reasonably expect. Your comments have been shared with the wider management team for review, as feedback like yours helps us identify where improvements are needed. We appreciate you bringing these concerns to our attention and regret the inconvenience caused. Should you wish to discuss your experience further, please don't hesitate to contact us directly. Thank you again for your honest feedback. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Appalling service and quality-please read before buying
My experience with Sytner Land Rover over the past several months has been nothing short of exhausting, disheartening, and far below the standard expected from a dealership representing a premium brand. After suffering a major accident in January that left me with a shattered leg at 76 years old, my two‑year‑old Discovery — purchased from Sytner — sat unused on my driveway while I recovered. When I was finally able to open the vehicle after two months, I discovered it was filled with water due to a known Land Rover fault: the window popping open.
What followed has been a long, stressful saga that no customer should ever have to endure. Although JLR approved full coverage for the extensive electrical damage back in March, Sytner’s handling of the situation from the very beginning was unacceptable. Despite being just ten minutes up the road, a member of staff refused to collect the vehicle, leaving me — unable to drive due to my injury — to arrange transport myself.
From that point onwards, communication and customer care deteriorated even further. Across months of delays, unanswered calls, and broken promises of updates, I repeatedly had to visit the dealership in person simply to get basic information. At every interaction, I felt like an inconvenience rather than a valued customer with a £60k+ vehicle sitting in their workshop. The customer service representative throughout this process showed no empathy whatsoever, offering little reassurance, little understanding of my situation, and making no effort to acknowledge the difficulty I was already facing.
I was provided with a loan vehicle, something I was repeatedly reminded of whenever I questioned the progress on my own Discovery — but a loan car is not the vehicle I invested in, nor does it excuse months of poor service.
Now, in September, the vehicle is finally ready, yet the difficulties continue. I have been told I must pay for the warranty and then seek reimbursement from JLR, but only after having the vehicle serviced. Sytner are refusing to carry out this service as any form of goodwill, instead arguing that it is not their responsibility — despite the fact that this entire ordeal stems from a known fault and months of mismanagement under their care.
After posting this review, Sytner agreed to pay for the service — but only on the condition that I remove the review. I agreed to this. However, upon collecting the vehicle, I was then told that during the service they had found several faults which they insisted must be repaired before they would process the warranty. These included a failing battery, a faulty rear light cluster, and malfunctioning electric seats — all of which were perfectly fine before the water damage and before the vehicle sat in their garage for over six months.
Many, if not all, of these issues are clearly a direct result of the flooding and the prolonged period the car spent unused in their workshop. I am now essentially being held to ransom by Sytner: forced into paying for faults caused by circumstances entirely outside my control. It is a no‑win situation, and absolutely disgraceful behaviour from a dealership representing a premium brand.
After purchasing numerous vehicles over the years, including when the dealership operated as Guy Salmon, I never imagined I would reach a point where I would not want to step foot in a Land Rover establishment again. Unfortunately, this experience has pushed me firmly to that conclusion. The lack of support, empathy, accountability, and basic customer care has made me feel genuinely unwell, and it has destroyed any confidence I once had in Sytner Land Rover.
September 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Mr Tuckey. I am sorry to read that you remain dissatisfied. However, I do not believe this review provides a fair or complete account of the circumstances. The water ingress and subsequent warranty decisions were matters outside the dealership’s control. Throughout the extended repair process, we provided a loan vehicle and continued working with the manufacturer to progress the required repairs. We also completed your vehicle’s service free of charge as a gesture of goodwill. Any additional items identified during the service were reported as part of our responsibility to ensure the vehicle’s condition was accurately documented. These findings were not created by the dealership, nor were they presented to place you under any pressure. We appreciate that this has been a difficult period for you, but we strongly reject the suggestion that you have been held to ransom or deliberately treated unfairly. The management team has discussed the circumstances with you directly and remains available should you wish to address any outstanding factual concerns privately. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
completed the work responsibly
I recently had an issue with my vehicle’s suspension. The team diagnosed the problem and replaced the faulty part. As usual, Senior Service Advisor Haydn Ryan took charge of my vehicle and completed the work responsibly. He kept me updated on the progress throughout the process. Haydn is very professional and a genuinely nice person. Thank you.
September 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Aravinda. Thank you for taking the time to share your feedback. I'm delighted to hear that the issue with your vehicle was resolved efficiently and that Haydn provided the high level of care and communication you've come to expect. I'll be sure to share your kind comments with him. We truly appreciate your continued trust and look forward to assisting you again in the future. Kind regards. Kind regards Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Car done as Expected.
Car done , Service as Expected picked up a couple minor things that need attention. Overall fine.
Only thing I would say is because they are so good it's hard to get a booking !
September 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Andrew. Thank you for your feedback. I'm pleased the service visit went smoothly and that any additional items were identified early. We really appreciate your comments, and while high demand can sometimes make appointments more sought after, it's great to know this reflects the confidence you have in the team. We look forward to welcoming you back again soon. Kind regards Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Again customer service was excellent…
Again customer service was excellent from sytner. Staff were welcoming as always.
September 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Spencer. Thank you for taking the time to share your feedback. It's fantastic to hear that you enjoyed another positive experience with us. We really appreciate your continued support and are delighted that our team made you feel welcome and well looked after during your visit. Kind regards Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Very helpful
Very helpful, efficient and on the ball with everything to do with purchase of my new defender.
Excellent service by all the staff
Will definitely go back in the future
September 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Roger. Thank you for taking the time to share your feedback. We're delighted to hear that your experience purchasing your new Defender was such a positive one. It's great to know that the team was able to provide helpful, efficient, and attentive service throughout the process, helping to make everything run smoothly from start to finish. I'll be sure to share your kind comments with the team, who will be thrilled to know that their efforts were appreciated. We truly value your support and are grateful that you've chosen us for your new vehicle. We wish you many happy miles in your Defender and look forward to welcoming you back again in the future. Kind regards Roman Zawadzki, Head of Business, Sytner JLR Coventry.
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