The salesman was very helpful and did no mind showing several different vehicles before we made our choice. The transfer of the vehicle was very well done with no problems. Looking forward to the d... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Service and politeness of staff excellent. Charged £196 to diagnose a ‘perished’ tube connecting to the screen wash tank. Told them this was what it was on arrival. Not covered under warranty! The... See more
Company replied
In my experiences of bringing my brand new Jaguar F-Pace to this dealership over the past four years of ownership for services and unfortunately due to a road traffic collision have trusted and used t... See more
Company replied
All members of staff I spoke to were professional, experienced and friendly. They were committed to solving the problem with my vehicle and repairing it. Special thanks to Hayden Ryan service adviso... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Birmingham Road,Allesley, CV5 9GY, Coventry, United Kingdom
- 024 7683 9500
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt attention as a drive in with no…
Prompt attention as a drive in with no appointment.
August 19, 2026
Unprompted review
Very friendly and professional…
Very friendly and professional service.
Thanks Ellie
August 14, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
From start to finish been informed of…
From start to finish been informed of all stages of purchase and a lovely handover realy pleased
August 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Richard. Thank you for your fantastic feedback. I’m delighted to hear that you enjoyed your purchase experience, it's great to know we made a positive difference. We truly appreciate your support and wish you many happy miles in your new vehicle. If there's anything we can assist you with in the future, please don't hesitate to get in touch. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Excellent Customer Service
Excellent Customer Service and expertise in diagnosing the vehicle problem and repair. Comfortable Customer Facilities with transportation if required.
August 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Ivan. Thank you for your fantastic feedback. I am delighted you had a great experience and found our facilities to your satisfaction. We truly value your comments and look forward to welcoming you again in the future. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Not sure
Service and politeness of staff excellent.
Charged £196 to diagnose a ‘perished’ tube connecting to the screen wash tank. Told them this was what it was on arrival. Not covered under warranty!
Then couldn’t fix it as didn’t have part. Blamed JLR and still waiting.
Nice coffee though.
August 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning James. Thank you for your feedback and for highlighting the excellent service and professionalism of our team. I would, however, like to clarify that diagnosing a vehicle concern is not always straightforward. Our technicians are required to carry out a full inspection and diagnostic process to accurately identify the root cause of a fault, check for any additional underlying issues, and determine the correct repair procedure. I appreciate it was frustrating to learn that the required part was not immediately available. Unfortunately, parts availability is managed through the manufacturer's supply chain, which can occasionally result in delays beyond our control. That said, I completely understand your disappointment and sincerely apologise for the inconvenience caused by the wait. Should you wish to discuss your experience further, please do not hesitate to contact us directly and we will be happy to assist. Kind regards. Craig Bales, Service Manager, Sytner JLR Coventry.
Internal Procedure Review?
The car service itself was fine and my experience overall was ok. However, there is one internal procedure that doesn't work for me and I think you should consider changing. Having the same advisor look after you during your drop off and pick up only works is person is available. When I came to pick up, my advisor kept me waiting for 20 mins (as she was on a call). I had already told her I was short on time when I dropped the car off in the morning and I told the receptionist I was in a hurry too after waiting some minutes. What made it worse was I looking in the service office and there were some colleagues who were free who could have served me. I had to wait for my service agent to finish before she came and served me.
I thought this was poor and could easily have been avoided.
If you are selling a premium offering and this is reflected in the price, the service needs to match.
August 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Ross. Thank you for taking the time to share your feedback. I'm pleased to hear that the service itself was completed satisfactorily and that your overall experience was positive. However, I am sorry to learn that the vehicle collection process did not meet your expectations. I completely understand your frustration. While keeping customers with the same Service Advisor throughout their journey can provide continuity and a more personal experience, as you've highlighted, it can also create delays when that advisor is unavailable. On this occasion, we fell short of the level of service we aim to deliver. We value your feedback and I will ensure your comments are shared with the management team for review. Thank you again for bringing this to our attention. Customer insights such as yours help us identify opportunities to improve our processes and enhance the service we provide. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
From start to finish
From start to finish, communication was excellent. Thank you Anthony, Tom and Roman for making the experience so easy and enjoyable. Would highly recommend a visit to Sytner Coventry.
August 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Stuart. Thank you very much for your kind feedback. It was a pleasure to assist you, and I’m delighted to hear that you found the whole experience to your satisfaction. We truly appreciate your recommendation, and I will make sure your comments are shared with Anthony and Tom. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Friendly and efficient
My car was in for a service, Sam was super friendly throughout. The service itself was completed promptly
Overall a very efficient and pleasant experience.
July 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Christina. Thank you for taking the time to leave a review. It's fantastic to hear that Sam made such a positive impression and kept things friendly throughout your visit. I’m also pleased that your service was completed promptly and that everything ran smoothly. Your feedback means a lot to us, and we hope to welcome you back again soon. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Faith Penn at the Coventry LR was great…
Faith Penn at the Coventry LR was great from start to finish, her communication was excellent she kept me informed at every opportunity and the delivery and hand over of my car was great, Also Callum who delivered the car was great and went trough everything, was on time, so overall great experience
July 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning Lucy. Thank you so much for your wonderful review. I’m delighted to hear that Faith provided such a great service, ensuring everything went smoothly from start to finish. It's also fantastic to know that you were pleased with the delivery and handover of your vehicle. I will be sure to share your kind comments with both Faith and Callum. Thank you for choosing us, and we hope you enjoy your new car. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
This review is solely for the Coventry A45 Sytner Group.
After purchasing my used car from Nottingham Sytner Select and driving it for two days, the engine management light was displayed. After a telephone call to Notts, they then got in touch with Sytner, Coventry (A45). I was contacted by Haydn Ryan straight away and arranged to have the car looked at. The issue was diagnosed and Haydn arranged to have my car in for repairs the following week.
On visiting Sytner, Coventry, I could sense straight away the professionalism and felt the issue with my car was dealt with smoothly, efficiently and they were committed to solving the problem at NO extra cost to me. I was treated as if I were their customer initially, from the get go and an anxious and worrying situation for myself was dealt with seamlessly and speedily. I was also updated by Haydn throughout the whole experience and the same for communications, this was solely between Haydn and Sytner Nottingham. I was very happy about this as Sytner Nottingham had zero after care services.
Also a shout out to the hospitality ladies Jen and Sharyn who plied me with much needed coffees and pastries. The lovely driver (I believe his name was Trevor, apologies if I have his name wrong).
July 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning Sharon. Thank you so much for taking the time to share your experience. I am delighted to hear that Haydn and the team were able to turn what was understandably a worrying situation into a positive one. Providing a seamless and professional experience for all our customers is something we take great pride in, and your feedback highlights exactly what we strive to achieve. I will be sure to pass on your kind comments to Haydn, as well as Jen and Sharyn for their hospitality, and Terry for his support during your visit. They will all be delighted to know they helped make your experience a positive one. Thank you again for your wonderful feedback. We wish you many happy miles in your new car and look forward to welcoming you back in the future. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry
Appalling Service from Northampton Sytner Select
I've received appalling service from Sytner Select Northampton having recently bought a Range Rover Evoque in April. The service light came on four days into buying the car. A bit of investigation showed no online service history recorded for the car prior to my purchase. Turns out it missed the service it was due in December. I've requested the job card to prove the service was completed, as claimed by the DP Pritam Patel and Mark Harkins, Head of Sales. This has never materialised. They did however offer to just turn off the warning light on the dash!!
In addition the lumbar mechanism was protruding from the driver's seat and sticking into my back. I live more locally to Sytner Coventry so I took it there for investigation. Hannah Sulley at Sytner Coventry has been exemplary in trying to help me resolve both issues. However she has been banging her head against a brick wall with Northampton who have refused to honour the December service (as they allegedly don't have to comply to the manufacturer's service schedule) and have refused to complete/pay for the seat repair despite the car going back to Coventry again this week, as the issue is still unresolved. I'm disgusted with the attitude of the senior managers at Northampton who have told me they have complied with their Customer Charter as the car is 'fit for purpose'.
I have completed a Sytner online complaint form and other than an automated response, I've heard nothing. I've emailed John Cragg CEO directly and heard nothing. It would appear Sytner are very happy to take your money but drop you completely when problems arise. Do not use them.
April 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Samantha. Thank you for taking the time to share your feedback. I am sorry to hear about the issues you have experienced following your vehicle purchase and understand your frustration regarding the concerns you have raised. However, I am pleased to hear that Hannah has been doing her utmost to assist you and will ensure your kind comments regarding her efforts are shared with the relevant management team. As your experience relates to a vehicle purchased from Sytner Select Northampton and the subsequent handling of your concerns by that retailer. I would be grateful if you could remove this review from Sytner JLR Coventry and resubmit it against Sytner Select Northampton, as they are best placed to investigate and respond to the matters you have outlined. I hope you are able to reach a satisfactory resolution with the selling retailer. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
excellent customer sedrvice
July 20, 2026
Unprompted review
As usual a very pleasant and…
As usual a very pleasant and professional service, thanks to Claire in the service department.
July 16, 2026
Unprompted review
Good service as usual.
The salesman was very helpful and did no mind showing several different vehicles before we made our choice.
The transfer of the vehicle was very well done with no problems.
Looking forward to the driving experience.
As usual the staff in all departments were courteous and helpful, service, customer service and sales.
July 16, 2026
Unprompted review
Customer service was excellent
Customer service was excellent, very flexible and delivered a great service. Fitted my issues in as a breakdown and had us back up and running as soon as they could. Best service experience from a dealrship I've experienced
July 15, 2026
Unprompted review
Bang on time welcome by Joe.
Bang on time welcome by Joe.
Sat and waited for MOT and really well looked after by Lois and Harrry.
Many thanks again
July 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Lisa. Thank you for taking the time to share your feedback. At Sytner, teamwork is at the heart of delivering a great customer experience, so we're pleased that Joe, Lois and Harry worked together to ensure your visit was comfortable, efficient and enjoyable from start to finish. Thank you once again for your kind comments. I will be sure to share your feedback with the team, who will be delighted to receive the recognition. Warm regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
All outstanding issues on vehicle…
All outstanding issues on vehicle explained after inspection. Very kind and attentive staff
July 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Angelo. Thank you for your positive feedback. I’m delighted to hear that all outstanding issues were clearly explained and the team delivered a great service. Providing clear communication and excellent customer care is very important to us, so it’s great to know that this was reflected in your experience. We truly appreciate you taking the time to share your comments and look forward to welcoming you again in the future. Warm regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Very efficient and friendly service
Very efficient and friendly service. Accommodating when the plan needed to be changed.
July 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Sarah. Thank you for your feedback. I’m delighted to hear that you received an efficient and friendly service. It's especially pleasing to know that the team was accommodating when your plans changed and helped ensure everything continued smoothly. We look forward to welcoming you again in the future. Thank you for taking the time to share your experience. Warm regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Terrible do not use
Our experience with this dealership was extremely disappointing from start to finish.
The repair process was poorly managed. We were initially supplied with the wrong part, which caused further delays while the correct part was ordered. Throughout this period, communication was poor and updates were minimal, leaving us having to chase for information.
When we were unable to collect the vehicle within the timeframe they wanted, we were threatened with storage charges, despite the lengthy delays not being of our making.
During a conversation with the repair team, we were asked whether the vehicle had been driven through water because, according to the technician, the steering rack cracking is a known issue. We were told they would refer the matter to JLR, but this appeared to amount to completing a computer says no survey. The impression we were left with was that unless you’ve spent significant amounts servicing your vehicle with this dealership over several years, there is little interest in pursuing goodwill. Yet when it came to discussing responsibility, we were told they had no affiliation with JLR. As a customer, that was confusing and frustrating.
The repair itself cost thousands of pounds. The price was discussed over the phone, but we were never provided with a written estimate, an itemised breakdown of the costs, or even a proper invoice before being sent a payment link. For a repair of this value, I don’t think it’s unreasonable to expect clear written documentation showing what work was carried out, the parts fitted, labour charges and VAT, rather than simply being asked to pay.
Our experience with the sales department did little to improve our confidence. We were shown an “Approved” Discovery that had obvious cosmetic damage, including a punched in damaged speaker in the passenger door, along with other visible wear. With the salesman saying I’m not sure if that’s something that can be fixed. Despite this, we were told it was a great car because the salesperson “knew the guy.” That left us questioning what the “Approved” standard actually represents and whether it justifies the premium price attached to these vehicles.
Overall, we were left feeling that customer service, communication and transparency fell well below the standard we expected from a premium dealership. Based on our experience, we would not recommend this branch and would not return.
June 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Holly. Thank you for taking the time to share your feedback. I am sorry to learn that you remain dissatisfied with your experience and that your perception of our service fell short of your expectations. With regard to communication, whilst we did endeavour to keep you updated throughout the process and offer a courtesy vehicle, I am sorry if you felt that the level of communication did not meet your expectations. Regarding the repair, the costs and required work were discussed with you and authorisation was obtained before any repairs were carried out. The steering rack replacement was therefore completed only after your agreement was received. Following completion of the repair, the vehicle was made available for collection. The vehicle has remained with us while you are pursuing a rejection request through your finance provider. However, we are unable to ‘store’ your vehicle for extended periods of time. In respect of the goodwill enquiry, our team raised the matter with the manufacturer in line with the process available to us. Whilst we can submit requests and supporting information for consideration, any goodwill contribution is ultimately determined by Jaguar Land Rover rather than the dealership. We appreciate that this distinction may not have been clear and apologise for any confusion caused. I can confirm that a full invoice detailing the work carried out, parts supplied, labour charges and applicable VAT is available and can be provided to you. We apologise if you felt this information was not supplied in the manner you expected prior to payment being requested. We are also disappointed to read your comments regarding your visit to our sales department. Approved vehicles are subject to inspection standards, and any concerns regarding the condition of a vehicle presented for sale should be reviewed and addressed appropriately. We will ensure your feedback is shared with the Sales Management Team for investigation. Whilst we recognise that you remain unhappy with aspects of your experience, we would like to assure you that the repair was only completed following your authorisation and that the vehicle is currently ready for collection. Thank you for bringing your concerns to our attention. I regret that your experience has left you with this impression of our business and appreciate the opportunity to review your feedback. Kind regards, Andy Penn, Head of aftersales, Sytner JLR Coventry
The garage was ready for my arrival.
The garage was ready for my arrival and the vehicle was handed over simply and efficiently. The waiting area was ideal and coffee/refreshments were available. My car was serviced and cleaned bang on time. Excellent service thank you!
June 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning Derek. Thank you for your great feedback! I’m delighted everything was ready for your arrival, that you enjoyed our waiting area and refreshments, and everything was ready on time. We appreciate your support and look forward to seeing you again soon! Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.