The whole experience was fantastic and how making a high value purchase should be . We were determined to shop around for the best deal It became very clear this would not be necessary from the mome... See more
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You always hear about bad experiences at service centres, but this is not the case at Sytner Land Rover Coventry. Such a smooth process, door opened for me on arrival and welcomed by name. Pleasant en... See more
The booking process was easy and I was able to contact Sytner by phone and WhatsApp. They shared beforehand the time it would take to replace my glass and it was as planned. Jake and Claire are both g... See more
Fantastic customer service !!! My new tyres were fitted and MOT carried out without any issues a massive thanks to all the team a special mention to Di Bev Jacob and Hayden !!! 5 stars all round thes... See more
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Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Birmingham Road,Allesley, CV5 9GY, Coventry, United Kingdom
- 024 7683 9500
4.3
Excellent
1K reviews
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Reply from Sytner Group - Sytner Land Rover Coventry
Good morning. Thank you for your lovely feedback! I’m delighted to hear that Sharyn and the team provided such attentive service during your visit. I’ll be sure to pass on your kind words to them; they’ll really appreciate the recognition. We look forward to welcoming you again soon! Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
I recently Exceptional Customer Service from Anwar Hussain and Carol Despite a Difficult Situationcame to collect my new…
I recently came to collect my new Evoque from Sytner Coventry after purchasing it through Sytner Maidstone. Unfortunately, there had clearly been a communication issue internally, as both the sales executive from Maidstone and his Coventry contact, Ben, were on holiday, and no one at Coventry seemed aware that I was arriving for my handover. As a result, I waited around 1 hour and 30 minutes before the car was finally ready.
However, despite the difficult situation and although he had absolutely nothing to gain personally, Anwar Hussain stepped in and was outstanding throughout. He was incredibly helpful, friendly, attentive and professional, making sure the handover went as smoothly as possible and that I was looked after properly.
Anwar turned what could have been a very frustrating experience into a positive one. A genuinely lovely person to deal with and a real credit to Sytner Range Rover Coventry.
I would also like to recognise Carol at reception at Sytner Coventry. A few days before collecting my new Evoque, I visited the dealership to let them know I had purchased the car through Sytner Maidstone. Carol suggested that instead of having the car delivered to my home address, it would be much nicer to do the handover at Sytner Coventry — which turned out to be a great suggestion.
When I returned for collection and there was confusion regarding the handover arrangements, Carol was extremely helpful and proactive in trying to find out what had happened and making sure things progressed as quickly as possible.
She was warm, professional and genuinely caring throughout. Excellent customer service and a lovely person to deal with.
May 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Nathalie. Thank you very much for taking the time to share your feedback. Firstly, please accept our sincere apologies for the confusion and delay you experienced on arrival. It is clear that there was a breakdown in communication on our side, and we fully understand how frustrating it must have been to wait, particularly on what should have been a smooth and enjoyable handover experience. This is not the standard we aim to deliver. That said, I am truly pleased to hear that Anwar was stepped in and supported you so effectively. Your recognition of his professionalism, attitude, and willingness to help, despite the circumstances, means a great deal. I will ensure your kind words are passed on to him, as I know he will be delighted to hear the positive impact he had on your experience. I am equally grateful for your feedback regarding Carol. It’s wonderful to hear how her proactive approach and warm, caring manner helped both ahead of your visit and during the handover itself. While we regret that your collection did not start as expected, I am very pleased that the care and dedication shown by the team helped turn things around and leave you with a more positive impression. Thank you again for your feedback, and we wish you many enjoyable miles in your new Evoque. Should you require any further assistance, please do not hesitate to get in touch. Warm regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Good, but could have been better
It would have been a five star rating if your communications with me had been better.
May 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning Mr Butler. I’m really sorry to hear that our communication fell short of your expectations. We’re pleased that you felt the experience otherwise deserved a five star rating, but we completely understand how important clear and timely communication is throughout your journey with us. Your comments have been noted and will be shared with the team so we can improve how we keep our customers informed moving forward. We truly appreciate you taking the time to highlight this and hope we have the opportunity to provide you with a full five star experience next time. Warm regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
A very frustrating and unsatisfactory experience
I arrived late for my appointed time due to unforeseen traffic issues in Stratford upon Avon.
Upon arrival the dealership provided a link for me to access via my Smartphone which indicated my vehicle service was expected to be completed by 4.00pm, having arrived just after 10.00am. My vehicle was eventually handed back to me at 5.45pm, so I was there nearly 8 hours. The link never updated to indicate the work was going to take much longer than anticipated. And I did not receive any verbal progress updates.
To add to the situation two items which were requested by me and scheduled to be dealt with were not carried out. I now have another appointment to attend in early June to deal with these.
The lack of communication from the service department host needs to improve as does the link to enable monitoring of progress of my vehicle's service, which which needs to be updated to reflect reality, otherwise it is pointless and not at all helpful.
I have been a customer of this particular dealership for 14 years, during which time my vehicle has been serviced once a year, and I have to say that this week's experience has been the worst.
I have no complaints about the quality of the physical service to my vehicle which has to my knowledge always been excellent and reliable.
The other issue I'd like to comment about is the dealership's auto attendant telephone system. Since I was running late I rang the dealership several times to alert them that I was going to be late, using my handsfree in car technology. All I kept getting was dial 1, for this, and 2 for that and 3 for something else, which is impossible to respond to when using handsfree and quite frankly an unwanted distraction and potentially dangerous situation especially when trying to ignore my satnav and seek an alternative route in an area I was unfamiliar with. It also added to my frustration given that I was trying to mitigate my tardiness for my appointment. I hate being late,
May 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Mr Anning. I’m very sorry to hear about your recent experience, especially after your long-standing loyalty. It’s disappointing that the service took significantly longer than expected, with no updates provided, and that some requested work was not completed. Your feedback about the lack of communication, the inaccurate progress link, and the difficulties with the phone system is fully understood and taken seriously. This is not the standard we aim to deliver, and we appreciate you bringing it to our attention. I’m glad to hear the quality of the workmanship remains strong, but we clearly need to improve the overall service experience. Thank you for your patience, and we hope your next visit in reflects the level of service you should expect from us. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Lost tracker fob
Lost tracker fob, initially denied it and accused me of lying, physically obstructed me from leaving site causing me to miss a business meeting.
Now admitted responsibility but not agreed satisfactory compensation
May 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning Mr Jones. I understand you have been speaking with Roman, who has provided our final position on this matter. Kind regards, Andrew Penn, Head of Aftersales, Sytner JLR Coventry.
My car had completely died
My car had completely died. Sytners were extremely responsive and helpful in getting my car back on the road quickly.
Hannah in service was particularly helpful
April 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Janice. Thank you for taking the time to share your experience. I’m really sorry to hear the issue with your car, but I’m pleased we were able to act quickly and get you back on the road. I will be sure to pass on your kind comments to Hannah — she will be delighted to know her help made such a positive difference. We truly appreciate your feedback and your continued support. If there’s anything else we can assist you with, please don’t hesitate to get in touch. Warm regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Not seem to have proper knowledge of…
Not seem to have proper knowledge of what they were doing. Even when the problem was clearly caused by their mistake, they refused to accept responsibility and simply called it “wear and tear.” Poor customer service and no accountability. I would not recommend this place to anyone.
May 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning Viorel. I’m sorry you feel this way; however we must respectfully clarify the situation. Following a full inspection, it was identified that the issue in question was directly linked to previous work that had been carried out elsewhere, prior to the vehicle coming to us. This was not related to any work completed by our team. It is also important to note that the vehicle is of an age and has covered a high mileage, which are significant contributing factors when assessing component condition and failure. We take great pride in the standard of our workmanship and the knowledge of our technicians, and all findings were thoroughly documented. The concern was submitted to your warranty provider, who independently assessed the claim and ultimately declined it on the basis of wear and tear, rather than any fault or error on our part. While we always aim to support our customers wherever possible, we cannot accept responsibility for faults originating from previous repairs completed outside of our business. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Excellent service from 1 st phone call…
Excellent service from 1 st phone call to receiving the parts attended dealership and was treated courteously details were taken and records corrected would definitely use there services again 👍🏻
May 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning David. Thank you for taking the time to share your experience with us. I’m pleased to hear that you received a great service throughout. Your kind feedback means a great deal to us, and we’re thrilled to hear you would choose to use our services again. We look forward to welcoming you back in the future. Warm regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
F-Pace purchase experience.
Following the recent purchase of a Jaguar F-Pace I would like to highlight the service we received from Poppy Fisher in Sales, and Leanne Richards in Finance. We were made to feel most welcome and enjoyed a warm and relaxed experience throughout. Poppy was clear and concise, both on the test drive and the final handover, demonstrating her broad experience and knowledge of the product raising our confidence in the Sytner experience. Leanne too was clear and detailed in explaining our purchase options. Both employees are fine ambassadors, and a credit to the Company.
May 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon John. Thank you very much for taking the time to share your wonderful feedback following your recent purchase. I am delighted to hear that both Poppy and Leanne provided you with such a warm, welcoming, and relaxed experience. Your kind words mean a great deal and I will be sure to pass on your feedback to both Poppy and Leanne. They will be thrilled to know they made such a positive impression. Congratulations on your new Jaguar F-Pace, and we hope you enjoy every mile. Should you need anything further, please don’t hesitate to get in touch. Warm regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Such a terrible place
Such a terrible place. Definitely one to avoid.
I bought a car from JLR Sytner Coventry, but it was released with a battery fault. They promised to repair it, but after two attempts it became obvious the issue was going to keep returning. After dealing with Jaguar Finance, they eventually agreed to buy the car back — although I still had to cover associated costs myself.
I then got a replacement car from the same dealership. Unfortunately, this one was handed over with a missing service and an outstanding recall software update. For an approved Jaguar dealer, that is shocking.
Naturally, I rejected the car once I discovered the missing service, as it would have invalidated the Jaguar warranty. I honestly don’t understand how something so important could be missed.
When I returned the car, they told me they would notify the DVLA so I could receive my road tax refund. They apparently forgot to do this as well, because after two months I still hadn’t received anything. Only after I contacted them did the refund arrive a few days later — minus the months they failed to report that they had bought the car back.
Overall, an extremely disappointing experience from start to finish.
February 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Mr Enriquez. Thank you for taking the time to share your feedback. I am very sorry to hear about your experience. I fully recognise that your overall experience has fallen short of the standard we aim to provide. This is not the level of service we expect for our customers, and we are genuinely sorry for the inconvenience and loss of confidence this has led to. Your feedback has been taken seriously and will be reviewed internally to ensure we improve both our communication and our processes moving forward. If you would be open to discussing your experience further, please do not hesitate to contact me directly at romanzawadzki@sytner.co.uk. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Had a waiting while they undertook a…
Had a waiting while they undertook a planned service
The staff on service reception where excellent and kept me well informed
But must especially mention Collette who looked after service reception where she smiled and looked after a busy morning of client - really Sytner Coventry should be proud of her professionalism
May 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon. Thank you for taking the time to share your feedback following your recent service visit. I’m delighted to hear that you had a positive experience with our Service team, that’s exactly the level of communication we strive to provide. A special thank you for recognising Collette. We’re incredibly proud of her, and your kind words will mean a great deal to her. I will be sure to pass on your feedback. We truly appreciate your support and look forward to welcoming you back to Sytner JLR Coventry in the future. Warm regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Sharyn was once again a superb host…
Sharyn was once again a superb host while I was waiting for my car to be serviced. She kept me fuelled with refreshments throughout and with her bubbly personality will brighten anyone’s day. First class all the way!
April 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Mark. Thank you very much for your kind words. I’m delighted to hear that Sharyn’s warm hospitality and cheerful nature helped make your visit such a pleasant one. It’s always wonderful to know when a team member has been able to brighten a customer’s day while they wait for their vehicle to be serviced. Your positive feedback really does mean a great deal to us, and I will be sure to share your comments with Sharyn. Thank you again for choosing JLR Coventry. Warm regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
I asked for the setting on the…
I asked for the setting on the dashboard to be reconfigured which was done for which I am grateful. I was asked if I wanted the car washed and cleaned. I agreed. The mats in the car had been hoovered but not the boot for some reason. Inexplicably, the car had not been washed and had more bird poo and dirt on it than when it left the house. I would also say that providing effective customer service does not equate to glossy folders in which to put documents. It is about regularly identifying a customer’s needs and meeting them consistently. Not impressed.
April 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Jay. Thank you for taking the time to share your feedback. I’m sorry to hear that aspects of your experience did not meet your expectations, so can I ask you to contact me directly at craigbales@sytner.co.uk. to discuss your concerns and see how we can put this right. I look forward to hearing from you. Kind regards. Craig Bales, Service Manager, Sytner JLR Coventry.
Outstanding service from Demi – seamless from start to finish
Demi at Sytner Coventry Land Rover was fantastic throughout. Her communication was clear, prompt, and genuinely helpful, which made the whole experience smooth and enjoyable. She went above and beyond to make everything easy, and I couldn’t be happier with the service. I’d highly recommend Demi and will definitely be returning to her for future cars.
April 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Suli. Thank you so much for taking the time to share your fantastic feedback. I’m delighted to hear that Demi provided such a smooth, enjoyable journey. Demi is a valued member of our team, and comments like yours really highlight the care and dedication she puts into supporting our customers. I will be sure to pass on your kind words to her. Thank you for your recommendation and continued support. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Land Rover dealership in Coventry
Review: Exceptional Service at Land Rover Coventry
Rating: ★★★★★
We recently visited Land Rover Coventry and had the pleasure of being assisted by Harry, a young apprentice at the dealership.
Even though he is still in the early stages of his career, Harry’s professionalism was top-tier. He was incredibly polite, welcoming, and showed a genuine eagerness to help us with our inquiries.
April 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Dan. Thank you very much for taking the time to share your wonderful feedback and for awarding us a five-star rating. I am delighted to hear about your experience and your kind words regarding Harry, he will be extremely encouraged by your comments. It’s fantastic to know he made such a positive impression during your visit and I will be sure to share your review with Harry and the wider team, as recognition like this means a great deal to everyone. Thank you again for choosing JLR Coventry. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Always receive excellent service and…
Always receive excellent service and communication. Just have an ongoing battery issue with an ipace that is due to JLR.
April 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Nigel. Thank you very much for your kind feedback regarding the service you’ve received – it’s great to hear the team has continued to look after you well. We do, of course, appreciate your patience regarding the ongoing battery issue. I understand how frustrating the delay can be, and please be assured we are continuing to liaise with them and will keep you fully updated on any progress. Thank you again for your understanding and continued support. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Leigh in the body shop was fantastic
Leigh in the body shop was fantastic
I would give him and his team 10 stars if I could
Complicated situation involving another JLR dealer who failed to deliver
Leigh was even good enough to loan me his own car when the one one I was assigned came in late
Cannot thank them enough
Hendy JLR in Southampton on the other hand have failed to deliver on a number of issues since buying the car ....
April 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning Martyn. Thank you very much for taking the time to share your feedback — it genuinely means a great deal to us. I am absolutely delighted to hear about your experience with Leigh and the Bodyshop team. Leigh’s dedication, professionalism, and willingness to go above and beyond for our customers exemplify the standards we strive to uphold every day. Loaning his own vehicle to ensure you were not inconvenienced is a remarkable gesture, and I will be sure to pass on your thanks to both Leigh and the wider team for their outstanding commitment to customer care. I am, however, very sorry to hear of the difficulties you have experienced elsewhere since purchasing your vehicle. While we cannot comment on another retailer’s processes, we completely understand how frustrating that situation must have been and appreciate you sharing this context with us. Your kind words reinforce the importance of placing our customers first, particularly when situations are complex or challenging, and we are grateful for the trust you have placed in our team. Should you need any further assistance in the future, Leigh and the team will of course be more than happy to help. Thank you again for your feedback and for recognising the efforts of our colleagues. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Professional service from start to finish
Professional service from start to finish. Received regular updates on progress with the repair. Personal service from start to finish - always the same person every time we spoke about the vehicle. Modern clean premises with hospitality.
April 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning Terry. Thank you very much for taking the time to share your feedback. I’m delighted to hear that you were happy with the service provided. A personal, transparent experience is very important to us, and we’re pleased this was reflected during your visit. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
I wasn’t impressed on having to go go 3…
I wasn’t impressed on having to go go 3 times for a recall on my car.
First jaguar Landrover didn’t send the code so we had to rebook
Took it over again the computer thought our car was an import
Third time looks.
I can say Hannah bless her was brilliant!
The only other issue was when we got the car back. Inside the drivers side and the passenger side floor mats and the side steps were full of mud!
I wasn’t impressed with this being as when we dropped it off it was spotless.
And I wasn’t impressed that we had to pay out for petrol in 3times. And also the mileage.
So get your act together sytner!
But you’re staff are brilliant especially Hannah
March 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Jacqui. Thank you for taking the time to leave your feedback. I’m very sorry to hear about the inconvenience and cost associated with your experienced and understand how frustrating it must have been. The issues encountered are not the level of efficiency we aim to provide. I also apologise for the condition your vehicle was returned in, this is disappointing to hear and below our expected standards. That said, we are really pleased to hear your kind words about Hannah. She will be delighted to know her professionalism and support made a positive difference, and we’ll be sure to pass your feedback on to her. Thank you again for your honest review — it helps us improve, and we hope we can deliver a smoother experience next time. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Rob and Shane dealt with the sale…
Rob and Shane dealt with the sale extremely well from start to finish looking forward to my next purchase with them
April 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Bob. Thank you for your kind feedback. I’m delighted to hear that Rob and Shane looked after you so well and made the whole process a positive experience from start to finish. I will share your comments with them, they’ll really appreciate the recognition. We look forward to welcoming you back and helping with your next purchase. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
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