From the minute the appointment was made I felt like a valued customer. I arrived at the wrong Sytner site but they called ahead to assure the correct site I was on the way. Staff were friendly and we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently had an issue with my vehicle’s suspension. The team diagnosed the problem and replaced the faulty part. As usual, Senior Service Advisor Haydn Ryan took charge of my vehicle and completed t... See more
Company replied
Didn’t complete work that was requested So We are having to have work done by another company . Staff couldn’t be located by reception staff! Generally an apathetic atmosphere .
I was very impressed & also satisfied with the Customer Service, I received from Sytner Land Rover Coventry. My Range Rover Sport was serviced & although it did take 1 day more than was expect... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Birmingham Road,Allesley, CV5 9GY, Coventry, United Kingdom
- 024 7683 9500
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always looked after well at Sytner Land…
Always looked after well at Sytner Land Rover Coventry. Jon can't do enough to make the experience speedy and thoughtful. Appreciate the effort that goes into the interactions and the attention on getting the vehicle serviced and items sorted. Thanks for the continued support.
June 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning Richard. Thank you for your fantastic feedback. I’m delighted to hear that you’ve consistently felt well looked after by the team at Sytner JLR Coventry, Jon will be especially pleased to know he has made such a positive impression. It’s great to know that we continue to meet your expectations and your recognition of the effort that goes into each interaction truly means a lot to the whole team. We really appreciate your continued support and look forward to welcoming you again soon. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
All members of staff I spoke to were…
All members of staff I spoke to were professional, experienced and friendly. They were committed to solving the problem with my vehicle and repairing it.
Special thanks to Hayden Ryan service advisor in charge of my vehicle. His dedication and help to solving the problem was second to none. The Sytner company should be pleased he is part of there team.
Highly recommend this company.
June 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning Philip. Thank you so much for your kind words and for taking the time to share your experience with us. I’m delighted to hear that every member of the team you spoke with provided a great service. It’s especially rewarding to know that our commitment to resolving your vehicle concern was evident throughout your visit. A special thank you for recognising Hayden your feedback will mean a great deal to him. We’re incredibly proud to have him on our team, and it’s fantastic to see his hard work making such a positive impact. Your recommendation truly means a lot to us, and we’re grateful for your trust in Sytner. If there’s anything we can assist you with in the future, please don’t hesitate to get in touch. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Great service team from start to finish.
June 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Beverly. Thank you for your feedback. I’m delighted to hear that you experienced great service from start to finish. We truly appreciate you taking the time to share your thoughts and look forward to welcoming you again in the future. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
In my experiences of bringing my brand…
In my experiences of bringing my brand new Jaguar F-Pace to this dealership over the past four years of ownership for services and unfortunately due to a road traffic collision have trusted and used this dealership repeatedly. They are not perfect and have made mistakes, BUT they have never failed to put things right. I personally would not take my car anywhere else. Staff are always polite, friendly and go above and beyond to assist you.
June 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Martin. Thank you for your continued trust and loyalty, it truly means a great deal to us. We really appreciate your honest feedback, while we always strive for perfection, we recognise that sometimes things don’t go exactly as planned. It’s reassuring to hear that, on those occasions, our team has been able to put things right and restore your confidence in us. If you need any further assistance in the future, please don’t hesitate to get in touch. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Poor customer service - Sytner Land Rover Coventry
Today I visited Sytner Land Rover Coventry to test drive a used vehicle. I had originally booked the test drive for Sunday, but the salesperson called and advise that there was significant interest in the vehicle and suggested I place a refundable deposit to secure it. Instead, we agreed to bring the test drive forward to Saturday at 1pm so I could view the vehicle sooner before making a decision.
I arrived just before 1pm with my wife and son and checked in at reception. We were asked to take a seat while we waited. We spent a few minutes looking around the showroom before sitting down. There was a refreshment area visible, but it appeared that refreshments needed to be provided by staff rather than being self-service. Despite waiting for an extended period, no refreshments were offered.
After around 35 minutes, a member of staff approached us to ask who we were waiting for, despite us having already provided this information at reception. Unfortunately, there was no acknowledgement of the delay, apology, or update on the status of our appointment.
After waiting approximately 40 minutes with no sign of the salesperson or any explanation, we decided to leave. Given that I had rearranged my plans and made a special journey after being told there was strong interest in the vehicle, the experience was extremely disappointing.
I understand that dealerships can be busy and delays can happen. However, basic communication and customer care were completely lacking. A simple update, apology, or offer of refreshments would have made a significant difference.
As a premium brand dealership, I expected a much higher standard of service and customer experience. Instead, I was left feeling that my time was not valued. Including travel time, the visit cost me almost three hours of my weekend with nothing to show for it. Sadly, this was the poorest customer service I have experienced while looking to purchase a car.
June 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Mr Page. Thank you for your feedback, and please accept my sincere apologies for your recent experience. I fully understand your frustration, especially having rearranged your plans and made a special journey. The lack of communication, extended wait, and absence of basic hospitality is not the level of service we expect to deliver. I understand the Sales Executive has since been in contact to apologise and to see if we are able to assist, but I appreciate this does not make up for your experience on the day. Please be assured your feedback has been shared with the management team to prevent this happening again. Thank you again for bringing this to our attention, and we hope to have the opportunity to restore your confidence in the future. If you feel that you need to discuss your concerns further, please do not hesitate to contact me at romanzawadzki@sytner.co.uk. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
The new telephone system is very poor…
The new telephone system is very poor and you have to wait for a telephone ring back call because there wasn't no one available to speak to me at the time of the call.
June 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning Mrs Dewhurst. Thank you for your feedback, and I’m really sorry to hear about your experience with our new telephone system. I appreciate how frustrating it must have been not being able to speak to someone straight away and having to wait for a callback. That’s certainly not the level of service we aim to provide, and I apologise for the inconvenience this caused. We’ve recently introduced this system to help manage call volumes more effectively, but it’s clear from your experience that we still have improvements to make. Your feedback is invaluable and will be shared with our team so we can review how the system is working in practice and make the necessary adjustments. If you still require assistance, please let me know at romanzawadzki@sytner.co.uk and I will do my best to arrange this for you as quickly as possible. Thank you again for taking the time to share your experience, and we really appreciate your patience while we work on improving our service. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Easy to book in and staff always…
Easy to book in and staff always professional and polite. Facilities and environment are very good. Claire B is a shining light and great to deal with
May 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning James. Thank you so much for your kind feedback! I’m pleased to hear that you found the booking process easy and that our team consistently delivered a professional and polite experience. A special thank you for your lovely mention of Claire. I couldn’t agree more, she’s a real asset to the team and will be absolutely thrilled to hear your kind words. We truly appreciate you taking the time to share your experience and look forward to welcoming you again soon! Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry
I was driving along quite happily when…
I was driving along quite happily when all of a sudden the dashboard lit up with a load of orange lights together with associated warning sounds. The AA diagnosed a failing wheel speed sensor. I spoke to Joe Taylor at Sytner who said that as long as any warning light didn’t turn red the car was OK to drive. He then booked me in and ordered the part. Two weeks later it was sorted. Thank you.
May 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Anthony. Thank you for taking the time to share your experience. I’m sorry to hear about the initial concern with the warning lights, that must have been quite unsettling. However, I’m really pleased to hear that Joe was able to reassure you, keep you informed, and arrange everything efficiently. It’s great to know the situation was handled smoothly. Your feedback is very much appreciated, and I’ll be sure to share your kind words with Joe and the team. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Great customer experience from Paul
Great customer experience from Paul. Thank you
May 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Matt. Thank you for your feedback! I’m delighted to hear that you had a great experience with Paul. Providing exceptional service is something we take great pride in, and it’s always rewarding to know when our team members make a positive impact. If there’s anything else we can assist you with, please don’t hesitate to get in touch. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning. Thank you for your lovely feedback! I’m delighted to hear that Sharyn and the team provided such attentive service during your visit. I’ll be sure to pass on your kind words to them; they’ll really appreciate the recognition. We look forward to welcoming you again soon! Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
I recently Exceptional Customer Service from Anwar Hussain and Carol Despite a Difficult Situationcame to collect my new…
I recently came to collect my new Evoque from Sytner Coventry after purchasing it through Sytner Maidstone. Unfortunately, there had clearly been a communication issue internally, as both the sales executive from Maidstone and his Coventry contact, Ben, were on holiday, and no one at Coventry seemed aware that I was arriving for my handover. As a result, I waited around 1 hour and 30 minutes before the car was finally ready.
However, despite the difficult situation and although he had absolutely nothing to gain personally, Anwar Hussain stepped in and was outstanding throughout. He was incredibly helpful, friendly, attentive and professional, making sure the handover went as smoothly as possible and that I was looked after properly.
Anwar turned what could have been a very frustrating experience into a positive one. A genuinely lovely person to deal with and a real credit to Sytner Range Rover Coventry.
I would also like to recognise Carol at reception at Sytner Coventry. A few days before collecting my new Evoque, I visited the dealership to let them know I had purchased the car through Sytner Maidstone. Carol suggested that instead of having the car delivered to my home address, it would be much nicer to do the handover at Sytner Coventry — which turned out to be a great suggestion.
When I returned for collection and there was confusion regarding the handover arrangements, Carol was extremely helpful and proactive in trying to find out what had happened and making sure things progressed as quickly as possible.
She was warm, professional and genuinely caring throughout. Excellent customer service and a lovely person to deal with.
May 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Nathalie. Thank you very much for taking the time to share your feedback. Firstly, please accept our sincere apologies for the confusion and delay you experienced on arrival. It is clear that there was a breakdown in communication on our side, and we fully understand how frustrating it must have been to wait, particularly on what should have been a smooth and enjoyable handover experience. This is not the standard we aim to deliver. That said, I am truly pleased to hear that Anwar was stepped in and supported you so effectively. Your recognition of his professionalism, attitude, and willingness to help, despite the circumstances, means a great deal. I will ensure your kind words are passed on to him, as I know he will be delighted to hear the positive impact he had on your experience. I am equally grateful for your feedback regarding Carol. It’s wonderful to hear how her proactive approach and warm, caring manner helped both ahead of your visit and during the handover itself. While we regret that your collection did not start as expected, I am very pleased that the care and dedication shown by the team helped turn things around and leave you with a more positive impression. Thank you again for your feedback, and we wish you many enjoyable miles in your new Evoque. Should you require any further assistance, please do not hesitate to get in touch. Warm regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Good, but could have been better
It would have been a five star rating if your communications with me had been better.
May 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning Mr Butler. I’m really sorry to hear that our communication fell short of your expectations. We’re pleased that you felt the experience otherwise deserved a five star rating, but we completely understand how important clear and timely communication is throughout your journey with us. Your comments have been noted and will be shared with the team so we can improve how we keep our customers informed moving forward. We truly appreciate you taking the time to highlight this and hope we have the opportunity to provide you with a full five star experience next time. Warm regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
A very frustrating and unsatisfactory experience
I arrived late for my appointed time due to unforeseen traffic issues in Stratford upon Avon.
Upon arrival the dealership provided a link for me to access via my Smartphone which indicated my vehicle service was expected to be completed by 4.00pm, having arrived just after 10.00am. My vehicle was eventually handed back to me at 5.45pm, so I was there nearly 8 hours. The link never updated to indicate the work was going to take much longer than anticipated. And I did not receive any verbal progress updates.
To add to the situation two items which were requested by me and scheduled to be dealt with were not carried out. I now have another appointment to attend in early June to deal with these.
The lack of communication from the service department host needs to improve as does the link to enable monitoring of progress of my vehicle's service, which which needs to be updated to reflect reality, otherwise it is pointless and not at all helpful.
I have been a customer of this particular dealership for 14 years, during which time my vehicle has been serviced once a year, and I have to say that this week's experience has been the worst.
I have no complaints about the quality of the physical service to my vehicle which has to my knowledge always been excellent and reliable.
The other issue I'd like to comment about is the dealership's auto attendant telephone system. Since I was running late I rang the dealership several times to alert them that I was going to be late, using my handsfree in car technology. All I kept getting was dial 1, for this, and 2 for that and 3 for something else, which is impossible to respond to when using handsfree and quite frankly an unwanted distraction and potentially dangerous situation especially when trying to ignore my satnav and seek an alternative route in an area I was unfamiliar with. It also added to my frustration given that I was trying to mitigate my tardiness for my appointment. I hate being late,
May 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Mr Anning. I’m very sorry to hear about your recent experience, especially after your long-standing loyalty. It’s disappointing that the service took significantly longer than expected, with no updates provided, and that some requested work was not completed. Your feedback about the lack of communication, the inaccurate progress link, and the difficulties with the phone system is fully understood and taken seriously. This is not the standard we aim to deliver, and we appreciate you bringing it to our attention. I’m glad to hear the quality of the workmanship remains strong, but we clearly need to improve the overall service experience. Thank you for your patience, and we hope your next visit in reflects the level of service you should expect from us. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Lost tracker fob
Lost tracker fob, initially denied it and accused me of lying, physically obstructed me from leaving site causing me to miss a business meeting.
Now admitted responsibility but not agreed satisfactory compensation
May 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning Mr Jones. I understand you have been speaking with Roman, who has provided our final position on this matter. Kind regards, Andrew Penn, Head of Aftersales, Sytner JLR Coventry.
My car had completely died
My car had completely died. Sytners were extremely responsive and helpful in getting my car back on the road quickly.
Hannah in service was particularly helpful
April 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Janice. Thank you for taking the time to share your experience. I’m really sorry to hear the issue with your car, but I’m pleased we were able to act quickly and get you back on the road. I will be sure to pass on your kind comments to Hannah — she will be delighted to know her help made such a positive difference. We truly appreciate your feedback and your continued support. If there’s anything else we can assist you with, please don’t hesitate to get in touch. Warm regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Not seem to have proper knowledge of…
Not seem to have proper knowledge of what they were doing. Even when the problem was clearly caused by their mistake, they refused to accept responsibility and simply called it “wear and tear.” Poor customer service and no accountability. I would not recommend this place to anyone.
May 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning Viorel. I’m sorry you feel this way; however we must respectfully clarify the situation. Following a full inspection, it was identified that the issue in question was directly linked to previous work that had been carried out elsewhere, prior to the vehicle coming to us. This was not related to any work completed by our team. It is also important to note that the vehicle is of an age and has covered a high mileage, which are significant contributing factors when assessing component condition and failure. We take great pride in the standard of our workmanship and the knowledge of our technicians, and all findings were thoroughly documented. The concern was submitted to your warranty provider, who independently assessed the claim and ultimately declined it on the basis of wear and tear, rather than any fault or error on our part. While we always aim to support our customers wherever possible, we cannot accept responsibility for faults originating from previous repairs completed outside of our business. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Excellent service from 1 st phone call…
Excellent service from 1 st phone call to receiving the parts attended dealership and was treated courteously details were taken and records corrected would definitely use there services again 👍🏻
May 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning David. Thank you for taking the time to share your experience with us. I’m pleased to hear that you received a great service throughout. Your kind feedback means a great deal to us, and we’re thrilled to hear you would choose to use our services again. We look forward to welcoming you back in the future. Warm regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
F-Pace purchase experience.
Following the recent purchase of a Jaguar F-Pace I would like to highlight the service we received from Poppy Fisher in Sales, and Leanne Richards in Finance. We were made to feel most welcome and enjoyed a warm and relaxed experience throughout. Poppy was clear and concise, both on the test drive and the final handover, demonstrating her broad experience and knowledge of the product raising our confidence in the Sytner experience. Leanne too was clear and detailed in explaining our purchase options. Both employees are fine ambassadors, and a credit to the Company.
May 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon John. Thank you very much for taking the time to share your wonderful feedback following your recent purchase. I am delighted to hear that both Poppy and Leanne provided you with such a warm, welcoming, and relaxed experience. Your kind words mean a great deal and I will be sure to pass on your feedback to both Poppy and Leanne. They will be thrilled to know they made such a positive impression. Congratulations on your new Jaguar F-Pace, and we hope you enjoy every mile. Should you need anything further, please don’t hesitate to get in touch. Warm regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Such a terrible place
Such a terrible place. Definitely one to avoid.
I bought a car from JLR Sytner Coventry, but it was released with a battery fault. They promised to repair it, but after two attempts it became obvious the issue was going to keep returning. After dealing with Jaguar Finance, they eventually agreed to buy the car back — although I still had to cover associated costs myself.
I then got a replacement car from the same dealership. Unfortunately, this one was handed over with a missing service and an outstanding recall software update. For an approved Jaguar dealer, that is shocking.
Naturally, I rejected the car once I discovered the missing service, as it would have invalidated the Jaguar warranty. I honestly don’t understand how something so important could be missed.
When I returned the car, they told me they would notify the DVLA so I could receive my road tax refund. They apparently forgot to do this as well, because after two months I still hadn’t received anything. Only after I contacted them did the refund arrive a few days later — minus the months they failed to report that they had bought the car back.
Overall, an extremely disappointing experience from start to finish.
February 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Mr Enriquez. Thank you for taking the time to share your feedback. I am very sorry to hear about your experience. I fully recognise that your overall experience has fallen short of the standard we aim to provide. This is not the level of service we expect for our customers, and we are genuinely sorry for the inconvenience and loss of confidence this has led to. Your feedback has been taken seriously and will be reviewed internally to ensure we improve both our communication and our processes moving forward. If you would be open to discussing your experience further, please do not hesitate to contact me directly at romanzawadzki@sytner.co.uk. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Had a waiting while they undertook a…
Had a waiting while they undertook a planned service
The staff on service reception where excellent and kept me well informed
But must especially mention Collette who looked after service reception where she smiled and looked after a busy morning of client - really Sytner Coventry should be proud of her professionalism
May 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon. Thank you for taking the time to share your feedback following your recent service visit. I’m delighted to hear that you had a positive experience with our Service team, that’s exactly the level of communication we strive to provide. A special thank you for recognising Collette. We’re incredibly proud of her, and your kind words will mean a great deal to her. I will be sure to pass on your feedback. We truly appreciate your support and look forward to welcoming you back to Sytner JLR Coventry in the future. Warm regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.