The whole experience was fantastic and how making a high value purchase should be . We were determined to shop around for the best deal It became very clear this would not be necessary from the mome... See more
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You always hear about bad experiences at service centres, but this is not the case at Sytner Land Rover Coventry. Such a smooth process, door opened for me on arrival and welcomed by name. Pleasant en... See more
The booking process was easy and I was able to contact Sytner by phone and WhatsApp. They shared beforehand the time it would take to replace my glass and it was as planned. Jake and Claire are both g... See more
Fantastic customer service !!! My new tyres were fitted and MOT carried out without any issues a massive thanks to all the team a special mention to Di Bev Jacob and Hayden !!! 5 stars all round thes... See more
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Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Birmingham Road,Allesley, CV5 9GY, Coventry, United Kingdom
- 024 7683 9500
4.3
Excellent
1K reviews
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Top Class service
In my experience Hayden is always Professional and proactive when my car has been returned for a fault diagnosis and repair.
Hayden regularly keeps me updated on the progress whilst my car is in for the repairs.
I have the option to take my car to one of your competition, 5minutes from my house in Knowle.
However in my opinion and past experience they cannot compete with the level of service I always receive at Sytner Coventry under Andy Penn and his whole services team.
April 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Robert. Thank you very much for taking the time to share your feedback. I’m delighted to hear about your consistently positive experiences with Hayden and the wider Service Team, it’s great to know Hayden’s professionalism and proactive communication continue to make a difference. Your comments about choosing Sytner Coventry despite having a closer alternative truly mean a lot to us. Knowing that our level of service stands out is exactly what we strive for, and your praise is a real credit to Andy and the entire service team, who work hard to deliver the highest standards of customer care. Thank you again for your loyalty and trust. We look forward to continuing to look after you and your vehicle in the future. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Sharyn was attentive
Sharyn was attentive, warm and welcoming whilst i waited for my car
April 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Tom. Thank you very much for your kind words. I am delighted to hear that Sharyn made you feel so welcome and comfortable while you waited for your car. Providing warm, attentive service is always our priority, and it is wonderful to know this was reflected in your experience. Your positive feedback is greatly appreciated and will be shared with Sharyn and the wider team. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Had to take my car in multiple times…
Had to take my car in multiple times before same fault can be fixed. Worse of all, they always try to charge if for a fault that has already been paid. Also, diagnosis not convincing. For the same fault a diagnosis will provide a repair solution which is not appropriate and then after repair same the fault will resurface, and this has happened multiple times. Very disappointed with this company. The amount of money always paid doesn’t reflect quality service. In a nut shield the quality of service is very poor.
April 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Mr Bibi. Thank you for discussing this with our Service Manager. We reviewed the work carried out and explained the diagnostic process and charges in detail. While we understand your frustration, we always aim to maintain respectful and constructive communication so concerns can be addressed effectively. We remain available to help clarify any further questions. If you feel that you need to discuss your concerns further, please do not hesitate to contact me at romanzawadzki@sytner.co.uk. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
I had an issue with my car which left it undriveable
I had an issue with my car which left it undriveable. The service I received was excellent, with proactive communication and well‑managed expectations throughout. The repair work was completed promptly, and whenever I visit the site it’s a genuinely pleasant environment — friendly, professional staff and consistently high‑quality service.
April 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning Hannah. Thank you very much for taking the time to share this feedback. I’m delighted to hear that you were happy with the service you received, especially during what can be a stressful situation. Your kind comments will be shared with the team, and we truly appreciate your continued trust and support. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
The Car which needed a warranty repair…
The Car which needed a warranty repair which was fixed and whilst the job was more complicated than expected I was kept informed of progress throughout. I was able to complete a mornings business in comfortable and peaceful surroundings, as if in the office, and the staff were friendly and helpful throughout. The experience exceeded my expectations.
March 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Eddie. Thank you so much for taking the time to share your feedback. I’m really pleased to hear that your repair was completed to your satisfaction and that you felt well informed throughout your visit. It’s great to know you found our facilities comfortable and our team friendly and helpful. Your comments mean a lot to us, and we’re delighted to have exceeded your expectations. Kind regards, Roman Zawadzki, Head of Business.
Waited over two weeks to have Adblue…
Waited over two weeks to have Adblue tank drained and refilled and injectors tested . Service staff were friendly , but told us they had a queue of over 15 cars waiting to be repaired . Obviously, not enough service staff to repair the JLR cars that now fail more frequently than in the past. The cost of draining and refilling the tank was eye watering.
March 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Wanda, thank you for taking the time to share your feedback. I am really sorry to hear about the delay and the experience you’ve had, I completely understand how frustrating that must have been. So I can look into this properly for you would you please be able to contact me directly with a few more details about your visit, at craigbales@sytner.co.uk. Once I have that information I will be able to review what happened and make sure this is addressed. Thank you again, and I look forward to hearing from you. Kind regards, Craig Bales - Service Manager
Other then waiting for a courtesy car…
Other then waiting for a courtesy car the whole experience was very good, well done service team
March 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon David. Thank you very much for your kind words and positive feedback. I am delighted to hear that you had a very good experience with our service team. Providing excellent service and ensuring our customers feel valued is always our top priority, so your recognition truly means a great deal to all of us. We look forward to welcoming you back in the future. Best regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Excellent experience at Sytner Coventry
I recently purchased a new car from Sytner Land Rover Coventry and happy with the service. From the moment we walked into the showroom, we was made to feel welcome by Anthony and staff. He was very professional and knowledgeable, providing all the information. The entire process was seamless and stress-free.Highly recommend!
March 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Dhananjay, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Land Rover Coventry. We are delighted to hear that Anthony and the team made you feel so welcome and provided professional, knowledgeable service throughout your visit. It’s wonderful to know the entire process was seamless and stress-free. Your recommendation means a great deal to us, and we hope you enjoy your new car for many years to come. Kind Regards, Roman Zawadzki - Head of Business
Great experience
Great experience - had a “car service while you wait”.
Staff were very professional & very friendly throughout !
Special mention for Sharyn thank you for your kind hospitality.
March 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning Richard, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our staff professional and friendly, and that the “car service while you wait” was convenient for you. Sharyn will be thrilled to receive your special mention. It’s always a pleasure to provide a warm and welcoming environment for our customers. We look forward to welcoming you back to Sytner Land Rover Coventry in the future. Kind regards, Wayne Fox, Client Relations Support
Exceptional Service That Restores Trust
I had a situation where a previous senior service advisor made promises but failed to follow through. Once I brought this to their attention, Andy Penn Head of Aftersales Sytner JLR Coventry and Claire Bales Senior Service Advisor Sytner Jaguar Land Rover Coventry went above and beyond to resolve the issue. They handled everything with professionalism and genuinely valued my loyalty of over 25 years with this dealership. Staff may change, but my trust in their commitment hasn’t. If you want the best service, you need to be with the best team.
March 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Pomie Mattu, Thank you sincerely for your kind words and for recognising the efforts of Andy Penn and Claire Bales. We truly appreciate your loyalty of over 25 years and are delighted to hear that our team was able to restore your trust and provide the high standard of service you deserve. It is always our aim to deliver professionalism and care, and your feedback is a wonderful affirmation of our commitment. We look forward to continuing to support you in the future. Kind Regards, Roman Zawadzki - Head of Business
Made very welcome upon arrival by Harry…
Made very welcome upon arrival by Harry who made us an excellent coffee and made us very welcome. Excellent service by staff and we were given a great deal on the car we were looking at.
Can’t recommend this dealer enough.
March 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Andrew, Thank you very much for your kind words. We’re delighted to hear that Harry made you feel so welcome and that you enjoyed the coffee. It’s wonderful to know our team provided excellent service and that you were pleased with the deal on your car. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your experience and hope you continue to enjoy your new vehicle. Best wishes from all at Sytner Land Rover Coventry. Kind regards, Roman Zawadzki - Head of Business
Customer service is non existent
Customer service is non existent, i called at least 10 times asking for either service or a manager, every time i was told they were all busy but would call me back, not once did we receive a call back.
March 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon, we are truly sorry to hear about your disappointing experience with our customer service. This is not the standard we strive to uphold at Sytner Land Rover Coventry. We appreciate you bringing this to our attention and would like to invite you to contact our Head of Business, Roman Zawadzki, at romanzawadzki@sytner.co.uk. He would be keen to discuss your concerns personally and work towards a resolution. Thank you for your feedback. Kind Regards, Roman Zawadzki - Head of Business
Sanja
Sanja, went over and above to explain in detail the problems and rectification with my Range Rover.
A delight to deal with.
March 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon and thank you very much, Bob, for your kind words. We are delighted to hear that Sanja provided such a thorough and clear explanation regarding your Range Rover’s issues and their rectification. It’s always our aim to ensure every customer feels informed and comfortable throughout their experience. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back to Sytner Land Rover Coventry in the future. Thank you once again for your lovely review. Kind Regards, Craig Bales, Service Manager Sytner Land Rover Coventry
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon and thank you very much for your kind words, Andrew. We’re delighted to hear that Sharyn was able to assist you so effectively. It’s always our aim to provide excellent service and support to all our customers, and it’s wonderful to know that this was reflected in your experience. Your feedback is greatly appreciated and motivates the whole team to continue delivering the highest standards. We look forward to welcoming you back to Sytner Land Rover Coventry in the future. Kind Regards, Roman Zawadzki - Head of Business
Prompt and efficient service
March 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon and thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service prompt and efficient. It is always our aim to provide a seamless and positive experience for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Land Rover Coventry. We look forward to welcoming you back in the future. Best regards, Roman Zawadzki - Head of Business
Brilliant efficient service
Brilliant efficient service. Everyone was pleasant and helpful
March 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Morning Chris and thank you very much for taking the time to share your positive experience with us at Sytner Land Rover Coventry. We are delighted to hear that you found our service brilliant and efficient, and that our team were pleasant and helpful throughout. It is always our aim to provide the highest standard of customer care, and your positive feedback is greatly appreciated. We look forward to welcoming you back in the future. Kind regards, Roman Zawadzki - Head of Business
A great welcome and lovely coffee from…
A great welcome and lovely coffee from Sharyn
March 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good evening Bobby, thank you so much for your five-star review. It is great to hear that Sharyn gave you such a warm welcome and made you a lovely coffee - she is brilliant at looking after everyone. We really do appreciate you taking the time to let us know your positive feedback, and we look forward to welcoming you back in the future. Best regards, Roman Zawadzki - Head of Business
Absolutely amazing service as usual
Absolutely amazing service as usual - cant recommend Craig and the service team enough
March 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good evening Mr Bassi and thank you for taking the time to share your feedback. It is great to hear that Craig and our service team delivered another outstanding experience, and your recommendation means a lot to us. If there is anything more we can support you with please feel free to reach out - we are always happy to help. Best regards, Roman Zawadzki - Head of Business
Sharyn was very polite and helpful and…
Sharyn was very polite and helpful and made me feel very welcome
March 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Mark, I am delighted to hear that Sharyn made you feel so welcome and well looked after - she takes great pride in ensuring every customer has a positive experience, and your comments will mean a lot to her. Thank you so much for your kind feedback and we look forward to welcoming you back in the future. Warm regards, Roman Zawadzki - Head of Business
Bo made me very welcome and made me a…
Bo made me very welcome and made me a lovely coffee. Great asset to the Sytner Land Rover Coventry.
March 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning John. Thank you so much for your wonderful feedback. I’m delighted to hear that Bo made you feel welcome and looked after you so well during your visit. She takes great pride in providing a friendly, comfortable experience for our guests, and your kind words mean a great deal. Warm regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
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