The whole experience was fantastic and how making a high value purchase should be . We were determined to shop around for the best deal It became very clear this would not be necessary from the mome... See more
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You always hear about bad experiences at service centres, but this is not the case at Sytner Land Rover Coventry. Such a smooth process, door opened for me on arrival and welcomed by name. Pleasant en... See more
The booking process was easy and I was able to contact Sytner by phone and WhatsApp. They shared beforehand the time it would take to replace my glass and it was as planned. Jake and Claire are both g... See more
Fantastic customer service !!! My new tyres were fitted and MOT carried out without any issues a massive thanks to all the team a special mention to Di Bev Jacob and Hayden !!! 5 stars all round thes... See more
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Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Birmingham Road,Allesley, CV5 9GY, Coventry, United Kingdom
- 024 7683 9500
4.3
Excellent
1K reviews
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Smiley face
Had to come back into Land Rover this morning was greeted with a smiley face from Sharyn, instantly recognise me and made me my usual hot beverage. Sharyn couldn’t be more helpful and friendly looking after me whilst waiting for my defender. 
March 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Mike. Thank you ever so much for your kind words. I’m delighted to hear that Sharyn made you feel welcome and well looked after during your visit. It’s wonderful to know that her friendly service and attention to detail, including preparing your usual hot drink, helped make your time with us even more enjoyable. We truly appreciate your continued support and look forward to welcoming you back again soon. Warm regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
The attention to the customer is the…
The attention to the customer is the deal for me, this was my 3rd experience with Synter Coventry. They were helpful, went over and above. Fixing me up with a courtesy car which had just become available that morning. Prompt update on progress and managed to cover all issues in the one visit to suit my schedule. Shout out to Loise & Joe from Sytner, thank you
February 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning David. Thank you so much for taking the time to share your feedback. I’m delighted to hear this was your third positive experience with us. Providing helpful, attentive service is exactly what we strive for, so it’s great to know the team went above and beyond for you again. Lois and Joe will be thrilled to receive your shout out — thank you for recognising their efforts. We truly appreciate your continued trust in us and look forward to welcoming you again in the future. Warm regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Claire
Claire, she keeps you informed and up to date with the progress. Very polite and Knowledgeable.100% recommend.
February 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning Gary. Thank you so much for your kind words and recommendation. I’m delighted to hear that Claire kept you fully informed throughout and that her polite and knowledgeable approach made your experience a positive one. Your feedback means a great deal, and we truly appreciate you taking the time to share it. Warm regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Johnathan provides a exceptional…
Johnathan provides a exceptional customer service, very impressed with the attention to detail. They identified a small issue before it became a big problem. Transparent pricing and friendly staff.
February 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning Princess. Thank you so much for your wonderful feedback. I’m delighted to hear that Johnathan provided exceptional customer service during your visit and it’s great to know he was able to identify and resolve a small issue before it became a bigger concern. Transparent pricing and a friendly, supportive experience are exactly what we aim to deliver, so it’s fantastic to hear that this came through clearly in your visit. We truly appreciate you taking the time to share your experience, and we look forward to welcoming you back again soon. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Following my windscreen becoming un…
Following my windscreen becoming un bonded, the time taken waiting for the replacement windscreen to become available was unacceptably too long. I also have a standard tow bar and mats that are not in stock.
The vehicle was with Sytner for nearly 8 weeks!!
Having said that, Clare, the service advisor was exemplary throughout.
December 16, 2025
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Mr Curtis, thank you for your patience while we worked on your vehicle. I completely understand how frustrating the extended delay must have been, and I am sorry for the inconvenience it caused. I want to assure you that the delays in replacing your windscreen, as well as the outstanding tow bar and mats, are due to availability issues at the manufacturer’s end - unfortunately we were required to wait for them to become available before we could proceed. This situation affected multiple retailers nationally. While the supply constraints were outside of our control, we absolutely appreciate how disruptive the experience has been for you, but please rest assured that throughout the process our team worked continuously to chase updates and secure the parts as soon as they were released. I am very glad to hear that Clare provided exemplary service during this time, and I will ensure your positive feedback is passed on to her. If there is anything further we can assist with, or if you have any additional concerns, please do not hesitate to let us know. Kind regards, Roman Zawadzki - Head of Business
Never ever am I buying a Land Rover…
Never ever am I buying a Land Rover again. Extortionate service and repair charges. Had a full service carried out which cost £2k with an additional £3k in other works, and they forgot to top up the diesel exhaust fluid. Customers advisors response was 'apologies it was missed'. This is in addition to the works taking over 2 weeks to complete and the vehicle having to go back in due to an air lock in the water coolant tank. In addition to this my wife's Evoque went in to have an engine management light resolved. Paid over £1k for this and now the engine management light has come on again. Land Rover want us to pay another £250 diagnostic fee just to look at the vehicle. Poor service and poor quality vehicles.
February 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Morning Mr Patel we are truly sorry to hear about your disappointing experience, as well as the issues you encountered with your vehicles. This is certainly not the standard we aim to uphold. I would therefore like to invite you to contact myself, at romanzawadzki@sytner.co.uk, so we can better understand your concerns and discuss them further. Your feedback is important to us. Kind regards, Roman Zawadzki - Head of Business
Flawless service very pleased extremely…
Flawless service very pleased extremely lovely staff many thanks
February 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Michelle. Thank you so much for your kind words. I’m delighted to hear you were pleased with the service and that our team made a positive impression. Your feedback means a great deal to us, and we’ll be sure to share your comments with the staff. Many thanks for taking the time to leave a review. Warm regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Professional and friendly service throughout the process
Professional and friendly
February 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Tony. Thank you for taking the time to leave us such a great review. We’re really pleased to hear you had a positive experience and that our team was able to look after you. Warm regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Terrible experience with Harry
Terrible experience with Harry. Completely unprofessional and underhand. We agreed a car purchase, and on that basis I organised insurance, arranged collection, and had funds ready. I received an email from Harry thanking me for the business. I asked for the deposit link to be corrected and resent. He failed to do this and a few hours later told me the vehicle had been sold to someone else. A complete lack of transparency and basic professionalism. Unfortunately, this behaviour only reinforces the negative stereotypes associated with car sales.
February 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon Ms Ghazanfar, Thank you for your feedback for Sytner Land Rover Coventry. While we discussed the vehicle and your interest in purchasing it, no deposit was taken and no formal reservation was in place. As standard practice, vehicles remain available until a deposit is received, and unfortunately another customer secured the vehicle first. We understand this was disappointing and regret any frustration caused. However, we would be happy to assist with finding an alternative vehicle if required. Kind regards Roman Zawadzki, Head of Business
From start to finish the service was…
From start to finish the service was exceptional
February 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon Jerry, Thank you ever so much for your kind words for Sytner Land Rover Coventry. I am delighted to hear that your experience was exceptional from start to finish. It is always our aim to provide the highest standard of service, and your feedback truly honours our team’s efforts. We greatly appreciate you taking the time to share your thoughts and look forward to welcoming you back in the future. Warm regards Roman Zawadzki, Head of Business
Non-optional Service Items
Selecting an appropriate Service appears to be a bit of a dark art. If my car is 8 years old with 34,000, which service option should I choose? Having selected the 32,000 mile service, this is challenged when arriving for the service, due to my previous service, two years ago, of a 60 month service. Unfortunately, a service includes a list of non-optional items, some of which are not needed. Why, for example, should I pay for Screen Wash, when I regularly top up and the vehicle doesn't require any? Or pay for a key fob battery when I can replace this myself. I would be a lot happier if I could convince myself that I am only paying for work that was necessary and carried out by experienced Jaguar personnel. I was a little disappointed by the MOT arrangement fee.
January 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon Mr Batchelder, Thank you for taking the time to share your feedback with us at Sytner Land Rove Coventry. We genuinely appreciate you outlining your experience. Jaguar service schedules are determined by a combination of time and mileage and are designed to be cumulative. While we understand that your vehicle has relatively low mileage for its age, our systems require us to ensure that all manufacturer specified service items are completed in line with Jaguar Land Rover guidance. We appreciate that, in some cases, this can feel unnecessary. However, following this structure ensures consistency, full compliance with manufacturer standards, and a complete Jaguar service history, which is important for both current use and future ownership. That said, at the point of booking, or when speaking with your Service Advisor, a detailed breakdown of the service items can be discussed. Where appropriate, adjustments can be made provided they do not contravene JLR guidance. We would also like to reassure you that all work is carried out by Jaguar trained technicians using approved diagnostic equipment, with each vehicle inspected strictly in accordance with Jaguar’s specifications. Regarding the MOT arrangement fee, this covers the administration, scheduling, and pre MOT checks required to coordinate the test alongside your service visit. If you would like to discuss any of the above further, please do not hesitate to contact me directly at romanzawadzki@sytner.co.uk. Thank you again for your feedback and for continuing to trust us with the care of your vehicle. Kind regards Roman Zawadzki, Head of Business
Great communication and swift service
Great communication and swift service. Would highly recommend.
January 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good Morning Kelly, Thank you for your kind feedback for Sytner Land Rover Coventry. I am really pleased to hear you were happy with the communication and the swift service. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. Kind regards Roman Zawadzki, Head of Business
Service is good
Service is good, the tracker that is provoded is pointless as it generally never correct so would be better not to have it. When car is ready you are only called last minute which is difficult to arrange collection when you have no courtesy car and need to arrange travel. Earlier notification or statement of 'likelynto be done today unless major issue's would help plan.
January 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon Paul, Thank you for your feedback for Sytner Land Rover Coventry. We’re pleased to hear you were happy with the overall service, but we appreciate you highlighting areas for improvement. I’m sorry the service tracker was inaccurate on this occasion and understand how frustrating that can be, I also recognise that last minute notification of completion makes arranging collection difficult and I will share your feedback with the team. Thank you again for your comments, they will help us improve the service we provide. Kind regards Roman Zawadzki, Head of Business
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon Paul, Thanks so much for your lovely feedback for Sytner Land Rover Coventry. I’m really pleased to hear you found the team helpful, friendly and knowledgeable. I’ll be sure to pass your comments on to the team as they’ll really appreciate it. We hope to see you again soon. Warm regards Roman Zawadzki, Head of Business
A VERY UPSET CUSTOMER
I arrived at 9.45
my van was taken around the back at 9.50
I saw it drive around.
I was left then sat for 4 hours completely invisible to staff. Several of the sales team asked 12 customers which i counted would they like help or a drink or food. I Was asked once. On the 2 hour mark i had a text to say things had run over slightly and a member of the team would be with me.I returned a text saying please as I'm now running late. I then flagged down a member of staff who said he had spoken to joe and he would be two minutes. Two hours later I'm told by joe sorry i don't now anything about that. BUT AT LEAST WEVE SORTED THE OIL CHANGE UNDER WARRENTY which he still failed too describe WHY did it happen. He said my van is cleaned and sorry for the long wait. I actually said I'm very upset because i feel not worthy of being here due to the ignorance maybe of the staff. Yes i was wearing work clothing. I left the building to find my car uncleaned. I went back into the service reception and asked to speak to manager. It was at this point craig the manager walked in through the door as the receptionist embarrassingly pointed him out to me.At this point another customer walked in very disgruntled also. I spoke to him but he seemed uninterested in my sitsuation.so....i said you have my details please email me a reply to what has happened today as I'm very upset with....customer service, there approach to me, how they left me for 4 hours unattended ,when i was told only 2 hours max and could easily wait in our showroom. I will not be bringing my van back and will go to another Landrover dealer.
January 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon Mr Barnett,Thank you for taking the time to share your feedback. I am very sorry for the poor experience you had during your recent visit to Sytner Land Rover Coventry. What you have described falls well below the standard of service we expect to provide, and I am genuinely sorry. Every customer should feel welcome and looked after, and I apologise that this was not your experience. I also regret the lack of clear explanation regarding the work carried out and the confusion around your vehicle being cleaned. Please be assured that your comments have been taken seriously and I will review the circumstances surrounding your visit. Once again, please accept my sincere apologies for the poor experience you received, should you wish to discuss your concerns further, please do not hesitate to contact me directly at romanzawadzki@sytner.co.uk. Kind regards Roman Zawadzki, Head of Business
Took my vehicle in for a security…
Took my vehicle in for a security update and waited onsite for the work to be done
Sharyn looked after us extremely well with plenty of coffee and biscuits nothing was too much trouble for her
Work on the car was done efficiently Annika kept us updated on the progress and was very friendly
It would have been 5 stars except a battery needed changing in my spare key fob and was charged over £7 for the privilege
January 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good Morning Duncan, Thank you for taking the time to share your feedback on your recent visit to Sytner Land Rover Coventry. I’m delighted to hear that Sharyn made your visit comfortable and that Annika kept you well informed and looked after you throughout. I’m also pleased the security update was completed efficiently. I appreciate your comments regarding the charge for the spare key fob battery and understand how this impacted an otherwise excellent experience. Thank you for highlighting this. Your feedback is valued, and we hope to welcome you back again soon. Kind regards Roman Zawadzki
Excellent and courteous service in the…
Excellent and courteous service in the showroom waiting area.
Sharyn is a fabulous hostess and makes the time fly while you are waiting
January 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon and thank you so much for your kind feedback. We're delighted to hear that you enjoyed your time in the showroom waiting area at Sytner Land Rover Coventry. Sharyn will be thrilled to know she made your visit comfortable and that her hospitality helped the time pass pleasantly. We truly appreciate you taking the time to share your experience and look forward to welcoming you again soon. Kind regards Roman Zawadzki, Head of Business
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon Jeff, Thank you for the five-star review for Sytner Land Rover Coventry. We appreciate your kind words on your recent visit and we hope to see you again in the future. Kind regards Roman Zawadzki, Head of Business
From order to delivery was seedless and…
From order to delivery was seedless and stress free. Car arrived early and was delivered promptly. Cannot recommend highly enough
January 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good Morning David, I am pleased to hear that the process from order to delivery was seamless and stress free at Sytner Land Rover Coventry. Your recommendation truly means a great deal to the whole team. We hope you’re enjoying your new car, and please don’t hesitate to get in touch if we can help with anything in the future. Kind regards Roman Zawadzki, Head of Business
Sharyn the delightful host at Sytner…
Sharyn the delightful host at Sytner Jaguar Landrover is the busiest person I have seen in the 3 1/2 hours I have been here. Her attentiveness & professionalism is first class and she is a credit to the company. From providing drinks , snacks and regular updates about my vehicle her professionalism shone through at every moment - if ever Sharyn left it would be a sad day for Sytner
January 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good Morning Peter, Thank you so much for taking the time to share such a kind and thoughtful feedback about Sharyn. I am absolutely delighted to read your comments and are thrilled that she made your visit so welcoming and comfortable at Sytner Land Rover Coventry. Sharyn truly is a valued member of our team, and your recognition of her attentiveness, professionalism and genuine care means a great deal to us and I will be sure to share your lovely words with her and the wider team—it will certainly put a smile on her face. We really appreciate your continued support and look forward to welcoming you back again in the future. Kind regards Roman Zawadzki, Head of Business
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