The whole experience was fantastic and how making a high value purchase should be . We were determined to shop around for the best deal It became very clear this would not be necessary from the mome... See more
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You always hear about bad experiences at service centres, but this is not the case at Sytner Land Rover Coventry. Such a smooth process, door opened for me on arrival and welcomed by name. Pleasant en... See more
The booking process was easy and I was able to contact Sytner by phone and WhatsApp. They shared beforehand the time it would take to replace my glass and it was as planned. Jake and Claire are both g... See more
Fantastic customer service !!! My new tyres were fitted and MOT carried out without any issues a massive thanks to all the team a special mention to Di Bev Jacob and Hayden !!! 5 stars all round thes... See more
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Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Birmingham Road,Allesley, CV5 9GY, Coventry, United Kingdom
- 024 7683 9500
4.3
Excellent
1K reviews
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Beverly made it a top experience
We got a flat tyre on the hard shoulder of the M40 and had to get recovered. At 3pm there aren’t many options to get a replacement.
We called Sytner Coventry Land Rover, and a calm Beverly Bowes helped us through, getting us in that day and back on the road.
Even though it’s further than my usual dealer, I will look to take my car here in the future as the service was fantastic.
January 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon Shane, Thank you for your 5 star review for Sytner Land Rover Coventry. I am very sorry to hear about your flat tyre, but I am delighted that Beverley was able to support you when you needed it most. Situations like this can be incredibly challenging, and it’s reassuring to know her calm, caring approach helped get you back on the road the very same day. Your kind words about the service you received mean a great deal to us and I have made sure your feedback is shared with Beverley and the wider team, as it’s a real reflection of the level of care we strive to deliver. We truly appreciate your trust and look forward to welcoming you back in the future. Please don’t hesitate to get in touch if we can assist you again. Kind regards Roman Zawadzki, Head of Business
A great service visit that ticked all the boxes
This was my first experience with Sytner Coventry having bought my Land Rover Defender in London. I was booked in for service swiftly, checked in promptly on the day and shown to a comfortable lounge, sent a useful video while I was there showing me the condition of my tyres, brake discs etc and then reunited on time with my car, which had been nicely cleaned inside and out. All in all, a slick and pleasant visit that I would recommend to other Land Rover owners.
December 30, 2025
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good Morning Steve, Thank you for taking the time to share your feedback following your recent visit to Sytner Land Rover Coventry. I am delighted to hear that your first experience with us was such a positive one, particularly having purchased your Defender elsewhere. It’s great to know that the service booking, check in process and lounge facilities met your expectations, and that you found the video health check helpful. Your recommendation means a great deal to us, and we very much appreciate you choosing us for your servicing needs. We look forward to welcoming you back again in the future. Kind regards Roman Zawadzki, Head of Business
Saved the day by the incredible Taylor.
This review is mainly for Taylor.
We booked the car in for a major 63,000mile service. This a full car service with the addition of the Brake Holes and Cam Belt replacement. When we arrived at the dealership we were told the brake holes were not in stock. We’d came a long way but agreed to go ahead and have the rest of service completed on condition to be notified when the parts have arrived. Sadly we were never notified.
A few months later we emailed the service department and arranged to have the car booked for a MOT and the brake holes finally fitted. This is when we were first introduced and spoke with Taylor. She apologised for the interruption of the brake holes and noticed on the service record that the Cam Belt wasn’t replaced on the last service we had. We were not aware of this and were very concerned as we’d thought it had been completed. Taylor arranged this for us to be fitted. She completely took over from the mess she inherited from the last person in her role, seen the mistakes and went out of her way to get the issues with our car fixed. I loved her intensiveness, confidence, and assertiveness. She completely but us at ease and put our faith back into the dealership. She gets 5 stars from me but the dealership really need to get focused.
December 5, 2025
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon Mr Wells, Thank you for taking the time to share your experience at Sytner Land Rover Coventry. I am truly sorry to hear about the challenges you faced and completely understand how frustrating that must have been. It’s great to hear that Taylor was able to step in and turn things around for you. It appears your review relates to a different dealership, but we hope your vehicle is now running smoothly. If there’s anything we can do to support you, please don’t hesitate to reach out. Kind regards Oliver Mann, Head of Business
Discovery service
Well looked after from start to finish
Updated along the way with a couple of extra jobs needed so had those done as well .
All in the same time frame so thanks to all
December 10, 2025
Unprompted review
Awful ongoing experience
Awful ongoing experience - staff and department managers ignore email requests for updates and call back requests. Went to collect my car, having been told it was ready to pick up. Arrived to find the car's base plate lying across the back seat. Having waited a further hour for that to be reattached, I get home to find a screw from said base plate still rolling around my boot! This is on top of an ongoing issue with a faulty light unit that first began back in August. Whilst the words on the wall claim delighting customers and delivering excellence are what matters most, my experience tells me this is definitely not the case.
November 15, 2025
Unprompted review
As always great service from Lynsey and…
As always great service from Lynsey and quality facility
December 3, 2025
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon Mary, Thank you for your 5 star review on your recent visit to Sytner Land Rover Coventry. It’s good to know that Lynsey and the team have made your visits such a positive experience. Your kind words are a real boost for the team, and we can’t wait to welcome you back soon. Kind regards Oliver Mann, Head of Business
Always a pleasure
Arrived early as planned,booked in to service then was taken over to sales show room as was looked after by Sharyn .very polite and very knowledgable about the landrover products,and attended to my refreshment needs. my experience could not have been any better.
Thank you J C Brindley
December 4, 2025
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon James, Thank you so much for sharing your feedback regarding your recent visit to Sytner Land Rover Coventry. I’m delighted to hear that your experience with our service team and Sharyn in the showroom was exceptional. It’s great to know she made you feel welcome and attended to your needs. Your kind words mean a lot to us, and we’ll be sure to pass them on to Sharyn and the team. Kind regards Oliver Mann, Head of Business
Quick and Easy Service
Good communications from booking the vehicle in for service. Was told it would take 2 days, but it was completed in 1 day.
December 2, 2025
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon Sammy, Thank you so much for your kind words and for taking the time to share your experience with us on your recent visit to Sytner Land Rover Coventry. I’m thrilled to hear that our communication met your expectations and that your vehicle service was completed ahead of schedule. Providing a smooth, efficient and stress-free experience is always our goal, and it’s wonderful to know we delivered that for you. Your feedback means a lot to us, and we truly appreciate your support. Kind regards Oliver Mann, Head of Business
Excellent service in particular Sharyn…
Excellent service in particular Sharyn who looked after me with refreshments whilst my car was being served, overall an excellent experience .
December 2, 2025
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon Nigel,Thank you so much for sharing your experience on your recent visit to Sytner Land Rover Coventry. I am thrilled to hear you had an excellent visit and that Sharyn made you feel comfortable while your car was being serviced. We’ll be sure to pass on your kind words to her as she will be delighted. Kind regards Oliver Mann, Head of Business
Nathan Baylis provided a first class…
Nathan Baylis provided a first class service throughout- even coming in on his day off to do the handover- above and beyond! Everyone I met at the dealership was very friendly and professional and they presented me with a wonderful car. Thank you, one and all!
November 24, 2025
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good Morning Colin, Thank you so much for your wonderful feedback for Sytner Land Rover Coventry. I’m delighted to hear that Nathan provided a first-class service and went the extra mile to make your handover special. It’s great to know that the entire team made a positive impression and that you’re happy with your new car. Your kind words mean a lot to us, and I will be sure to share them with Nathan and the rest of the team. If you need any assistance in the future, please don’t hesitate to reach out, we’re always here to help. Kind regards Oliver Mann, Head of Business
Great customer service as always from…
Great customer service as always from Sharyn! Very well looked after today.
November 25, 2025
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon, Thank you for your positive review for Sytner Land Rover Coventry. I am delighted to hear that you had a positive experience and glad that Sharyn looked after you so well. I will make sure to pass along your kind words to her. Kind regards Oliver Mann, Head of Business
I’m disappointed really
I’m disappointed really. My car went in for its annual service and MOT, which I’ve always used Jaguar for. I had a problem with the coolant which was fixed and the front brakes needed renewing. Jaguar had my car for a week, but said because of the additional work, they didn’t have time to take it for its MOT. I picked it up on the Saturday and agreed to drop it back the following Tuesday for its MOT. When I picked the car up I noticed there were scratches on the front bumper that were sustained when in Jaguars care. I pointed this out to Sam Sutton, who said he would get it sorted when the MOT was being done. I also noticed when driving it home the steering wasn’t right and the ‘service required’ message hadn’t been reset. I mentioned all of the above to Sam when I bought it back on the Tuesday and he said all will be sorted. The mechanic at the MOT station said that a hydraulic hose on the braking system had been installed twisted which would have affected the steering. On driving it home, I noticed the service message had still not been reset and the following day I noticed the scratches had not been rectified. I emailed Sam along with the photos of the scratches and mentioned all of the above, and have not received any correspondence. Sam also told me that a the reason for the twisted pipe was due to a Landrover technician worked on my car and not a Jaguar specialist. Considering I’ve spent a lot of money with you, I would expect better service. I’m considering taking my car to a Jaguar specialist for all future work and servicing.
November 15, 2025
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon Mr Wright, Thank you for sharing your concerns with us at Sytner Land Rover Coventry. I’m very sorry for the inconvenience caused during your recent visit. We appreciate your loyalty and understand how disappointing this experience has been. I understand Sam has contacted you to resolve the issues, but if would like to discuss your concerns further, please do not hesitate to contact me at craigbales@sytner.co.uk. Thank you for giving us the chance to make this right. Kind regards Craig Bales, Service Manager
Avoid Avoid Avoid
Unfortunately the system doesn't allow for as zero star review. Took my car in for a fault with the screen wash. Left the car with 45 miles in the tan, no problem waiting in the reception room. When I drove the car of the forecourt, I noticed it only had 5 miles of petrol in the tank. Nobody had told me this and I'm not from the area and didn't know where the nearest petrol station was. The garage left me drive off onto a major A road knowing I would run out of petrol. I thought this was a significant safety failing. I had to pull up on the roadside. I called them to inform them and they said everybody was busy and not one person called me back. Luckily a member of the public stopped and helped me avoid a serious accident. Avoid if you can
November 24, 2025
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Mrs Elliot. Thank you for sharing your feedback with us. I am truly sorry to hear about your recent experience and the inconvenience and distress it caused. Running low on fuel without prior notice is unacceptable, we take this matter very seriously and we are already reviewing our procedures to ensure this does not happen again. I understand that you have been contacted by the service manager, who has made a gesture of goodwill, but If you feel that you need to discuss your concerns further, please do not hesitate to contact me at olivermann@sytner.co.uk. Thank you again for bringing this to our attention as your feedback helps us improve and prevent similar issues in the future. Kind regards Oliver Mann, Head of Business, Sytner JLR Coventry.
Great service from all the team…
Great service from all the team especially Sharyn great host.
November 24, 2025
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon Ranjit, Thank you for taking the time to leave us a 5-star review for Sytner Land Rover Coventry. I am delighted to hear that you had a positive experience and Sharyn looked after you so well. Kind regards Oliver Mann, Head of Business
I honestly could not fault the service…
I honestly could not fault the service and attention to detail received from Sytner Land Rover. I was kept informed and in the loop from start to finish. I would love to mention Leigh, Phil and Collette who went above and beyond to help. Amazing standards x well done guys x
November 21, 2025
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon Angela, Thank you so much for sharing your wonderful feedback on your recent visit to Sytner Land Rover Coventry. I’m thrilled to hear that you couldn’t fault the service and that you felt informed and supported throughout the process. Leigh, Phil and Collette will be delighted to know they made such a positive impact, your kind words mean a lot to all of us. If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to welcoming you again soon. Kind regards Oliver Mann, Head of Business
Great Team
I have bought several vehicles from Sytner Land Rover Coventry.
The staff are very professional and willing to go the
extra mile. I dealt with Tom the sales manager and
Callum on this latest deal ( excellent ) everything was followed up with every attention to detail.
The whole team are very competent and helpful
November 7, 2025
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon David. Thank you for your continued loyalty and for taking the time to share such kind words about your experience with us at Sytner Land Rover Coventry. I’m thrilled to hear that Tom and Callum provided a great service, It’s always our goal to go the extra mile and your feedback means a great deal to us. If there’s anything more we can do for you, please don’t hesitate to reach out. Kind regards Oliver Mann, Head of Business, Sytner JLR Coventry.
We collected our pre-registered Land…
We collected our pre-registered Land Rover Discovery Sport on the 19th of September 2025. The person I dealt with regarding the purchase was Demi Wollaston. Demi was polite, bubbly and helpful. Demi answered all our questions and made sure we got the best deal possible on our car. Demi called a few days later to see how we were getting on. However, on the day of collection I was advised that it may take a few days for the Land Rover help/assist app to come through, this never happened. When we were transferring our things into the boot of the new car we found a plastic cover and fixing clips, which as it turned out should have been under the bonnet covering the battery. I contacted the dealership and took the car back so the cover could be replaced. The Land Rover help/assist feature has never been activated and I was told the car would have to go back in as they would need to reinstall the feature from the start and this could take a couple of hours. I have called 5 times and left 5 messages to try and arrange this and nobody has returned my call. It's not the best after sales customer service I have experienced.
September 27, 2025
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Joanne, thank you for taking the time to leave feedback. I am glad to hear that Demi provided excellent support during your purchase, but I am really sorry to learn about the issues you've faced since collection - this isn’t the level of aftersales service we aim to provide. Your concerns have been escalated and I understand you have been contacted so we can get this resolved promptly. I sincerely apologise for the inconvenience and disappointment caused. If you would like to discuss your concerns further please do not hesitate to contact me at olivermann@sytner.co.uk. Kind regards, Oliver Mann - Head of Business
I recently had my car serviced and a…
I recently had my car serviced and a wheel refurbishment in the dealership. Lois from the Service department and Phil from the Bodyshop were fantastic to deal with during the repair process and are a credit to the company. Please share this review with them both.
Will
October 16, 2025
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Will, I am delighted to hear that Lois and Phil provided such fantastic support during your recent visit to Sytner Land Rover Coventry. Your feedback means a great deal to us, and I will be sure to pass your comments on to both of them - they’ll be thrilled to know they made a positive impact. Thank you for taking the time to leave us your feedback. Warm regards, Oliver Mann - Head of Business
Very welcoming and helpful under the…
Very welcoming and helpful under the circumstances of cyber crime effecting things they went out of the way to do all they could with regular updates on the position.i now have my car and very happy with the car and service.
October 30, 2025
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning Britt, thank you so much for your five-star review - I am so glad our team could keep you supported and informed despite the recent challenges. Knowing you are happy with your vehicle and the service received means everything to us. Warm regards, Oliver Mann - Head of Business
Ordering Experience and Pickup of a Brand New Vehicle
My experience with this retailer has been remarkable. Despite a difficult situation before picking up my brand new vehicle the staff were super attentive and accommodating. A special mention to Poppy Fisher a key sales executive in the team who spent a number of months responding to my enquiries before ordering a vehicle and being super attentive during handover to all my needs. She is a credit to the retailer and group itself.
October 28, 2025
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning and thank you so much for taking the time to share your experience, we are truly delighted to hear that the team was able to provide the service you deserved. Thank you for the special mention for Poppy - I will be sure to pass on your lovely feedback to her and the wider team as it means a great deal to all of us. I hope you are enjoying your new vehicle and look forward to welcoming you again in the future. If there’s anything more we can do, please don’t hesitate to reach out. Warm regards, Oliver Mann - Head of Business
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