The whole experience was fantastic and how making a high value purchase should be . We were determined to shop around for the best deal It became very clear this would not be necessary from the mome... See more
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You always hear about bad experiences at service centres, but this is not the case at Sytner Land Rover Coventry. Such a smooth process, door opened for me on arrival and welcomed by name. Pleasant en... See more
The booking process was easy and I was able to contact Sytner by phone and WhatsApp. They shared beforehand the time it would take to replace my glass and it was as planned. Jake and Claire are both g... See more
Fantastic customer service !!! My new tyres were fitted and MOT carried out without any issues a massive thanks to all the team a special mention to Di Bev Jacob and Hayden !!! 5 stars all round thes... See more
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Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Birmingham Road,Allesley, CV5 9GY, Coventry, United Kingdom
- 024 7683 9500
4.3
Excellent
1K reviews
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You damaged my vehicle when it was in…
You damaged my vehicle when it was in your workshop
October 20, 2025
Reply from Sytner Group - Sytner Land Rover Coventry
Dear Mr. Crutchley, Thank you for your patience and for allowing us the opportunity to address the unfortunate incident involving the dropped air hose at Sytner Land Rover Coventry. We fully appreciate how disappointing it must have been to discover a scratch on your vehicle, and I’d like to sincerely apologise again for this rare occurrence. I’m pleased to confirm that the damage has been repaired to our usual high standards. Regarding the additional damage on the opposite side of the vehicle, I understand your hope was that we might be able to assist further. However, as this damage was pre-existing and unrelated to the incident in our workshop, we’re unable to carry out that repair free of charge. Our Bodyshop team has provided a competitive estimate for the work, and that quote remains available should you wish to proceed. If you’d like to go ahead or discuss the repair further, please don’t hesitate to contact me directly at craigbales@sytner.co.uk. Could I ask you to confirm with Annika, how you would like to proceed regarding the plan to address the other repair, as we remain committed to supporting you and ensuring your experience with us is a positive one. Kind regards Craig Bales, Service Manager
Good clear communication from booking…
Good clear communication from booking to arriving on site, regularly updated with work carried out. Friendly staff and very professional in customers relations.
October 22, 2025
Unprompted review
Visit experience
Service rep (Lynsey) professional and very helpful…also video of vehicle inspection comprehensive and honest
October 14, 2025
Went above & beyond.
Went above & beyond.
Massive thanks to Oli and Adam at Sytner LR Coventry. Despite the difficult circumstances, the team did absolutely everything to ensure the delivery of the car and to make the experience as smooth and enjoyable as possible. Thank you.
October 1, 2025
As always, great service
As always, the overall service was exceptional. My car was in for a ‘while you wait’ full service. Upon arrival, I was warmly welcomed and the administration was completed seamlessly. My booking was administered by Joe. He advised me of the approximate time the service would take (almost spot on) and offered a complimentary car wash. He was also able to answer the few queries I had.
I waited in the main showroom where Sharyn looked after me; ensuring I was comfortable and suitably fed and watered. Adam, from new car sales came over to say hello and was able to answer all of my questions regarding a possible new car purchase.
The Team at Sytner are knowledgable, friendly and excellent at their jobs.
October 20, 2025
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good Morning Ray, Thank you so much for your kind words and for taking the time to share your experience with us at Sytner Land Rover Coventry. I am delighted to hear that your recent service went smoothly and that Joe, Sharyn and Adam all contributed to making your visit enjoyable and informative. It’s always our goal to ensure every customer feels welcomed, looked after and confident in the service they receive, and it’s wonderful to know we hit the mark. Your feedback means a great deal to the entire team at Sytner. We truly appreciate your continued trust and look forward to welcoming you again soon, whether for another service or to explore your next vehicle. Warm regards Oliver Mann, Head of Business
Customer service is nothing but…
Customer service is nothing but excellent. I am always well looked after each time I attend the site. Tha ks to Lynsey who is always brilliant at ensuring we are well looked after. She is very diligent in ensuring Customer satisfaction always.
October 15, 2025
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Sammy. Thank you so much for your kind words. I’m really pleased to hear that you feel well looked after each time you visit us. It’s always our priority to ensure our clients feel supported and valued, so knowing that you’ve had consistently positive experiences means a lot. We truly appreciate your feedback and look forward to welcoming you again soon. Warm regards, Oliver Mann, Head of Business, Sytner JLR Coventry.
Thank you Sytner Coventry and…
Thank you Sytner Coventry and especially Lynsey for all your help with our Discovery - excellent service & communication really appreciated
October 14, 2025
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon, Thank you so much for your kind words! I’m really glad we could help with your Discovery and that you felt well looked after. It means a lot to hear that our service and communication made a difference, and I’ll be sure to pass your feedback on to Lynsey and the team. If there’s anything else you need, please don’t hesitate to reach out. We’re always here to help! Warm regards, Oliver Mann, Head of Business, Sytner JLR Coventry.
Good experience with a few areas of improvement
Drop-off and collection were both efficient, and the staff were professional and friendly throughout. The waiting room could benefit from some modernisation to make the experience more comfortable. Unfortunately, the service light wasn’t turned off, so I’ll need to find time to return for that to be resolved. I was also advised beforehand that I could wait for the service, but on the day I was asked to return instead — if I’d known, I would have arranged transport. Overall, a good experience with a few areas for improvement.
October 6, 2025
Reply from Sytner Group - Sytner Land Rover Coventry
Good Morning and thank you for taking the time to share your recent experience with us at Sytner Land Rover Coventry. I am pleased to hear that both the drop-off and collection were efficient, and that our team provided a friendly and professional service throughout your visit. I’m truly sorry that the service light wasn’t reset during your appointment. I completely understand how inconvenient it is to return for something that should have been addressed initially. Please feel free to contact me directly at craigbales@sytner.co.uk, and I’ll be happy to arrange for this to be resolved at your earliest convenience. Additionally, I’d like to apologise for the change in service arrangements on the day, especially after you were advised you could wait. We understand how this impacted your plans and will be reviewing our communication processes to help prevent similar issues in the future. Thank you again for your valuable feedback—it helps us improve and continue delivering the high standards of service our customers expect. Kind regards Craig Bales, Service Manager
Outstanding JLR experience
Having been a Mercedes Benz customer and Audi prior to that, this is only my 2nd visit since moving across to a JLR product. The service from Lois has been exceptional, with outstanding communication and a genuine wish to ensure my customer experience not only met, but exceeded my expectation.
In the hospitality area, Sharyn was the perfect hostess and could not do enough for me or other customers around me. The hospitality area was adorned with pumpkins to match the season, which I thought gave personality and warmth to what could be a clinical seating area.
I wasn’t sure if JLR could measure up to my previous brand experiences. In fact it has exceeded it. 👏👏👏
October 14, 2025
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good Morning Andy, Thank you so much for your kind words and for taking the time to share your experience at Sytner Land Rover Coventry. I’m absolutely delighted to hear that your second visit with us has not only met but exceeded your expectations — especially given your history with other premium brands. Lois will be thrilled to know her commitment to clear communication and customer care made such a positive impact. Likewise, Sharyn will be pleased to hear her hospitality helped create a warm and welcoming environment for you and others. She will also be delighted that you noticed the seasonal touches in our hospitality area. Your feedback means a great deal to our team, and we’re proud to have earned your trust and look forward to continuing to deliver an exceptional service every time you visit. Warm regards Oliver Mann, Head of Business
Super efficient Lynsey from the…
Super efficient Lynsey from the services team. Kept me informed throughout and helped get my car back on the lead within a week. Thanks.
October 6, 2025
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Oday. Thank you so much for your kind words. I am thrilled to hear that Lynsey provided such efficient and attentive support. I’ll be sure to pass your feedback on to Lynsey, it means a lot to know her efforts are appreciated. Warm regards, Oliver Mann, Head of Business, Sytner JLR Coventry.
Sytner Coventry had a car I liked at a…
Sytner Coventry had a car I liked at a price I liked, I live in Stockport ! I am very happy with the car, but buying at distance has its problems… no proper handover… no proper predelivey inspection. Hence the poor score
October 3, 2025
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Mr Houghton. Thank you for taking the time to share your experience. I’m really pleased to hear that you're happy with your new car, it’s good to know the vehicle and pricing met your expectations. I also appreciate your honest feedback regarding the challenges of buying from a distance. We understand how important a thorough handover is to ensure a smooth and confident start with your new vehicle, and I’m sorry that this didn’t meet the standard you rightly expect. I understand that the pre delivery inspection has been completed but if you have any issue, if there’s anything I can do to support you further or clarify any details about your vehicle, please do not hesitate to contact me at shanefarmer@sytner.co.uk,. Kind regards Shane Farmer, Head of Sales. Sytner JLR Coventry.
COLLECTION AND SERVICE
THEY DID WHAT THEY SAID THEY WOULD DO ,AND WHAT I ASKED THEM TO DO
October 9, 2025
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon Karl, Thank you for your five-star review for Sytner Land Rover Coventry. I am pleased to hear that everything was handled just as you expected. Delivering on our promises and meeting your requests is something we take seriously, so it’s great to know we got it right. Kind regards Oliver Mann, Head of Business
Generally good but no puncture kit.
The staff were all very helpful and knowledgeable. The sale went smoothly and the Discovery Sport is lovely to drive. The reason for four stars, not five is: I’m disappointed there is no tyre pump/sealant. Every other Land Rover I’ve bought has come with a means of self help for a puncture. I’m stuck if this happens with this vehicle. Had I known I would have removed it from the car I traded in.
October 3, 2025
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon and thank you for sharing your feedback, it sounds like the team at Sytner Land Rover Coventry did a great job overall, and I’m glad to hear the Discovery Sport is driving well. Your point about the missing tyre pump/sealant is totally valid. Land Rover has shifted away from including these in some newer models, especially if the vehicle comes with full-size spare tyres or run-flat tyres, but if yours doesn’t, it can definitely feel like a step backward in terms of self-sufficiency. If you would like help finding a compatible tyre repair kit or pump or offer any other assistance, please do not hesitate to contact me at shanefarmer@sytner.co.uk. Kind regards Shane Farmer, Head of Sales. Sytner JLR Coventry
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon Tim, Thank you so much for your five-star review for Sytner Land Rover Coventry. I am really pleased to hear that the issue has been resolved. I will be sure to pass your thanks on to Lynsey, she’ll be delighted to know her support made a positive difference. Kind regards Oliver Mann, Head of Business
Dropped my defender for some warranty…
Dropped my defender for some warranty work. The whole process was seamless….. Lynsey especially was fantastic throughout.
October 9, 2025
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon Andrew, Thank you so much for your kind words for Sytner Land Rover Coventry. I’m pleased to hear that the work on your Defender went smoothly and that you had a great experience. Lynsey will be absolutely delighted to know she made such a positive impression, and your feedback means a lot to her and the whole team. Warm regards Oliver Mann, Head of Business
5 star service
Very efficient service. Check in process was smooth and professional. Service reception was clean, tidy and welcoming. Lynsey was very efficient and personable. 5 star service. Thank you.
October 6, 2025
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon John, Thank you so much for your kind feedback regarding your recent visit to Sytner Land Rover Coventry. I am delighted to hear that the process went smoothly and that you found our reception area comfortable and welcoming. It’s also great to know that Lynsey provided you with a friendly and efficient service and I will be sure to pass on your compliments to her and the team. Delivering a first-class experience is what we strive for, and your comments truly mean a lot. Kind regards Oliver Mann, Head of Business
Efficient from first contact to service…
Efficient from first contact to service completion
September 25, 2025
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon Mr Ingle. It’s great to hear that your experience was so good on your recent visit to Sytner Land Rover Coventry. Delivering seamless support is what we strive for, and it’s great to know we met your expectations. Thank you for the five star review. Kind regards Oliver Mann, Head of Business
The team tried really hard to make sure…
The team tried really hard to make sure my experience was a positive one, even when there were negative impacts by the JLR cyber incident on the overall process. And the car is great!
October 1, 2025
Reply from Sytner Group - Sytner Land Rover Coventry
Good Morning Clare, Thank you so much for your kind feedback for Sytner Land Rover Coventry. I am truly glad to hear our team were able to make your experience a positive one. Your recognition means a lot to us, and its great to hear you're enjoying your car, that's always the ultimate goal. If there's anything more we can do to support you, please don’t hesitate to reach out. Kind regards Oliver Mann, Head of Business
Professional & thorough service
The whole process from
Booking to being kept informed during my service was very professional, I will use Sytner Land Rover Coventry again
September 22, 2025
Reply from Sytner Group - Sytner Land Rover Coventry
Good Morning Jag, Thank you for your kind feedback for Sytner Land Rover Coventry. I am delighted to hear that your whole experience was smooth and professional. It's great to know that you'll be choosing us again, we look forward to welcoming you back and continuing to provide the high standard of service you deserve. Kind regards Oliver Mann, Head of Business
Great customer service
Great customer service. Lynsey from the Coventry branch looked after us well, from booking to delivery.
September 23, 2025
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon Adi and thank you so much for your kind words and for taking the time to share your experience at Sytner Land Rover Coventry. I am delighted to hear that Lynsey provided you with an excellent service. I will be sure to pass on your lovely feedback to Lynsey and we look forward to seeing you again soon. Kind regards Oliver Mann, Head of Business
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