The whole experience was fantastic and how making a high value purchase should be . We were determined to shop around for the best deal It became very clear this would not be necessary from the mome... See more
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You always hear about bad experiences at service centres, but this is not the case at Sytner Land Rover Coventry. Such a smooth process, door opened for me on arrival and welcomed by name. Pleasant en... See more
The booking process was easy and I was able to contact Sytner by phone and WhatsApp. They shared beforehand the time it would take to replace my glass and it was as planned. Jake and Claire are both g... See more
Fantastic customer service !!! My new tyres were fitted and MOT carried out without any issues a massive thanks to all the team a special mention to Di Bev Jacob and Hayden !!! 5 stars all round thes... See more
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Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Birmingham Road,Allesley, CV5 9GY, Coventry, United Kingdom
- 024 7683 9500
4.3
Excellent
1K reviews
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My RR was in for service
My RR was in for service, warranty and bodywork. The guys I dealt with were excellent, good communication, did 90% of the work and to a good quality
September 19, 2025
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon Alan, Thank you for taking the time to share your experience with us at Sytner Land Rover Coventry. I’m really pleased to hear that our team provided a great service and I understand that you are booked for the last 10% of the work now the part is available. If you have any concerns, please don’t hesitate to let us know. Kind regards Oliver Mann, Head of Business
Good communication good service
A warranty repair on my IPace was completed and a satisfactory courtesy car, a routine service done efficiently while I waited.
September 19, 2025
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon David, Thank you for taking the time to share your experience with us at Sytner Land Rover Coventry. I am pleased to hear that everything was completed to your satisfaction, and that the courtesy car provided met your expectations. I hope we will see you again soon and have the opportunity to turn a 4* into a 5*. Kind regards Oliver Mann, Head of Business
The professional way in which my visit…
The professional way in which my visit to Sytner was handled gave me confidence in the dealership and their service centre in particular.
September 17, 2025
Reply from Sytner Group - Sytner Land Rover Coventry
Good Morning Spencer, Thank you for your kind feedback regarding your recent visit to Sytner Land Rover Coventry. We are delighted to hear that the professionalism you experienced gave you confidence in both our dealership and service centre. Providing an exceptional service and ensuring our customers feel valued and reassured is at the heart of what we do. Your comments are greatly appreciated and will be shared with the team. Kind regards Oliver Mann, Head of Business
Owing to accident unable to take car in.…
Owing to accident unable to take car in staff arranged to pick the car up many thanks. John Plevin.
September 17, 2025
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon Mr Plevin, Thank you for letting us know about the situation and your 5 star review for Sytner Land Rover Coventry. I am really sorry to hear about your accident and I hope you're okay and recovering well. I’m glad our team were able to assist you by arranging to collect your car. If there’s anything else you need or any further support we can offer, please don’t hesitate to reach out. Wishing you a smooth and speedy recovery. Kind regards Oliver Mann, Head of Business
Lost booking, poor communication and no video of car as advertised
My booking was lost, so had a wasted journey to the garage, it was rescheduled the following week, with delivery and collection arranged due to the inconvenience. The car was returned to me with no explanation of the service nor additional works completed /charged for and no video provided, only after requesting my video and after more than a week was I told that the system was down and there was no video service available.
Poor communication and service especially for the price charged.
September 11, 2025
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon Sonya, I am really sorry for the inconvenience caused by the lost booking and lack of communication during your vehicle’s service at Sytner Land Rover Coventry. Whilst we did arrange a collection and delivery to help, the missing video and system downtime should have been communicated proactively. I sincerely apologise for the frustration and delay. If you'd like to discuss this further, please contact me at olivermann@sytner.co.uk. Kind regards Oliver Mann, Head of Business
Great experience yet again from Callum
Great experience yet again from Callum. Communication was good as was the handover. Top marks.
September 9, 2025
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon Ben and thank you so much for your lovely feedback for Sytner Land Rover Coventry. I am really pleased to hear you had another great experience with Callum. It’s fantastic to know he stood out again and I will be sure to pass your comments on to him. Best regards Oliver Mann, Head of Business
Staff were professional
Staff were professional, informative and friendly. Callum kept us updated on everything especially after the hacking of incident
September 13, 2025
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon Jackie and thank you so much for your kind words for Sytner Land Rover Coventry. I am really glad to hear that you found the team professional, informative and friendly. I will be sure that Callum sees your feedback—he’ll really appreciate knowing that he made a difference. Kind regards Oliver Mann, Head of Business
There were some issues with Land Rover…
There were some issues with Land Rover which held up the collection date , however I was kept in the loop with updates untill the situation was resolved
The representative Anthony went above and beyond to rectify the situation
Would strongly recommend
September 9, 2025
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon Tracey, Thank you so much for your kind words and for taking the time to share your experience at Sytner Land Rover Coventry. I’m sorry to hear there were delays with the collection, but thrilled that Anthony was able to support you throughout and ensure everything was resolved smoothly. Your recommendation means a lot to us, and I will be sure to pass your feedback on to Anthony and the team. If there's anything else we can assist you with, please don’t hesitate to reach out. Warm regards Oliver Mann, Head of Business
All went well, staff very friendly and professional.
My car was due for its next two year service. Booking it in was quick and easy, the staff member was professional and helpful. On the day of the service, the staff were again helpful, friendly and professional. My courtesy car was ready and waiting. All went well and I was pleased with my overall experience. Thanks.
September 2, 2025
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon Mr Fitzgerald, Thank you for your 5-star review. for Sytner Land Rover Coventry. I’m thrilled to hear that your recent visit for your service was quick, easy and professional and that the courtesy car provided met your expectations and helped make the day more convenient. Our team takes great pride in delivering an excellent customer service, and your feedback truly means a lot to us. Warm regards Oliver Mann, Head of Business
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon and thank you for your 5 star review. I am delighted you had a friendly and efficient experience with us at Sytner Land Rover Coventry. Your support means a lot, and we look forward to welcoming you again soon. Warm regards Oliver Mann, Head of Business, Sytner JLR Coventry
Pure excellence in service culture at…
Pure excellence in service culture at Sytner LR Coventry and quality handling of me the customer and the vehicle including a special in-house capability to do spot body and alloy repairs. All at a moments notice thank you team. A Ellis, proud owner of a Range Rover Velar, Jaguar F-TYPE and LR Defender 2015 Landmark
September 9, 2025
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon and thank you so much for your kind words and thoughtful review for Sytner Land Rover Coventry. I am delighted to hear that you experienced the high standards of service we strive to deliver every day. It's great to know our in-house capability made a difference for you. I will be sure to pass on your feedback as it will mean a lot to the team. Warm regards Oliver Mann, Head of Business
Amazing customer service
Amazing customer service - thank you! The service provided from the team far exceeded all expectations and I’m genuinely so grateful for the attention to detail and care provided. I would highly recommend.
Special thanks to Phil, Leigh and Ollie.
September 8, 2025
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good Morning James, Thank you so much for your amazing 5-star review. We're absolutely thrilled to hear that you had such a great experience at Sytner Land Rover Coventry. It means a lot to know that our team went above and beyond and made your visit so memorable. I will make sure Phil and Leigh hear your kind words, as I know they will be chuffed to know they made such a positive impression. Thanks again for your recommendation, we really appreciate it and look forward to welcoming you back anytime. Warm regards Oliver Mann, Head of Business
Young lad called Callum did the…
Young lad called Callum did the handover, very knowledgeable , very polite, very helpful, he is a credit to your company, and I’m shore he will go a long. Way in the car industry, mr&mrs George
August 30, 2025
Reply from Sytner Group - Sytner Land Rover Coventry
Good Afternoon Louise. I’m so pleased to hear Callum made your handover experience smooth and helpful. He is a valued part of our team, and we’re thrilled to have him representing Sytner JLR Coventry. I hope you enjoy your new vehicle and look forward to seeing you again in the future. Warm regards Oliver Mann, Head of Business
Reply from Sytner Group - Sytner Land Rover Coventry
Good Morning Vicky, Thank you for your fantastic review for Sytner Land Rover Coventry. I’m so pleased to hear that Jo made you feel welcome and that you enjoyed the coffee — she’ll be delighted to know her hospitality stood out. We appreciate your feedback and look forward to welcoming you back for your next visit. Warm regards Oliver Mann, Head of Business
Great service and nice coffee
Got there first thing and was taken inside. Explained qhat was gonna happen and as I was staying till work compelrwd taken into main dealership.
Introduced to Sharyn who got me a coffee and kept me watered throughout my wait.
Job completed im full and was given back a washed and valeted car.
Invoice explained and all good until.next service.
Would use again
September 4, 2025
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning Mr Birdi. Thank you so much for your kind words and for taking the time to leave us a review. I’m really pleased to hear that you had a smooth and welcoming experience with us. Sharyn will be thrilled to know her hospitality made a difference during your visit and we look forward to seeing you again in the future. Warm regards, Oliver Mann, Head of Business, Sytner JLR Coventry.
Awesome team are brilliant.
September 3, 2025
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning Mr McNaught. Thank you for your fantastic feedback. I’m thrilled to hear you had such a positive experience with our brilliant team. We truly appreciate your support and look forward to welcoming you back soon. Warm regards, Oliver Mann, Head of Business, Sytner JLR Coventry.
Range Rover Sport Purchase
The sales person that we dealt with (Callum Scott), was polite, courteous and very professional throughout his interactions with my wife and I. There was no hard-sell and he made the whole purchasing experience very simple and stress-free!
September 3, 2025
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning Mr Safdar. Thank you for your wonderful feedback. I am delighted to hear that Callum provided such a positive experience for you and your wife. His polite, courteous, and professional approach truly reflects the standards we strive for, and I will be sure to pass on your kind words to Callum. Thank you again for choosing us and we look forward to welcoming you back in the future. Warm regards, Oliver Mann, Head of Business, Sytner JLR Coventry.
Sharyn was really welcoming and looked…
Sharyn was really welcoming and looked after me when collecting a vehicle. Great service, great member of staff
September 3, 2025
Unprompted review
Reply from Sytner Group - Sytner Land Rover Coventry
Good morning Nick. Thank you so much for your kind words. I am thrilled to hear that Sharyn provided you with excellent service during your wait. We take great pride in our welcoming and attentive team, and it's wonderful to know Sharyn lived up to those standards. Warm regards, Oliver Mann, Head of Business, Sytner JLR Coventry.
Mixed Experience with Sytner Land Rover
Mixed Experience with Sytner Land Rover Coventry
I want to start by thanking Sanjay at Sytner Land Rover—he was professional, responsive, and genuinely helpful throughout my engine replacement process. He kept me informed and worked hard to secure a free-of-charge replacement engine from Land Rover, even though the car was out of warranty. That level of service deserves credit.
However, the overall experience left me disappointed. My steering lock went missing while the car was in the garage. I have camera footage showing it was in the vehicle when it arrived, but it was gone when I got it back. Sytner offered a replacement, but it was heavily used and grubby—not a fair resolution.
The car also developed a TPMS fault while in the garage, which wasn’t present beforehand. Again, Sanjay and the team offered a free one-hour diagnostic visit, which I appreciate, but it’s frustrating to leave with new issues.
I still haven’t been told what caused the engine failure. Land Rover clearly knows, given they replaced it out of warranty, but no explanation was provided. I also had to pay out of pocket to replace a faulty thermostat, which I believe was related to the engine issue. And to top it off, the new engine came with no warranty because I didn’t contribute financially—this feels unfair and doesn’t inspire confidence in LR’s product reliability.
This review isn’t a reflection on Sanjay or the service manager—they’ve done their best. But based on this experience, I’ve decided not to go ahead with buying a new Land Rover next year as I had planned.
August 26, 2025
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon Mr Ferriday. Thank you for taking the time to share your experience. I am genuinely grateful for your kind words about Sanjay—he consistently strives to deliver excellent service, and it’s rewarding to see that reflected in your feedback. Unfortunately, we’re unable to provide further clarity around the engine failure and thermostat issues. A full diagnosis would require stripping down the engine, which involves significant time and cost—an expense that would not be authorised by any party under the circumstances. Regarding the TPMS fault, I understand your concern, but it is understood that this issue was present before your vehicle’s time with us. Nonetheless, we have offered a complimentary diagnostic session to help resolve it, and we remain open to assisting further if needed. I am truly sorry to hear that the other aspects of your visit left you disappointed and regret that the replacement lock offered did not meet your expectations. If would like to discuss your concerns further, please do not hesitate to contact me at craigbales@sytner.co.uk. Kind regards. Craig Bales, Service Manager, Sytner JLR Coventry.
Reply from Sytner Group - Sytner Land Rover Coventry
Good afternoon. Thank you for taking the time to leave us a review. I am delighted to hear that our staff were pleasant and kept you informed throughout your experience with us and I thank you for choosing Sytner JLR Coventry. Kind regards, Oliver Mann, Head of Business, Sytner JLR Coventry.
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