Sytner Group - Sytner Luton BMW Reviews 

The sales assistant Elliott Chaston was very helpful throughout.

NEW
This garage it’s a joke.
I can’t give them 0 stars.
They don’t deserve 0 stars.
I have been their customer for over 3 years.
But this time I have been through a nightmare with them because of a wrong diagnostic.
I have an BMW 740 E , M sport,2017.
I have done 65000 miles very well looked after the car,always serviced with them.
The suspension on the car was feeling very stiff.I have booked the car in for an diagnostic and they came with the diagnostic that both rear air struts,compressor and the air valve was faulty, cost of the repair over 7000£.
The diagnostic was passed on to my warranty and they have declined the claim due to the fact that Sytner BMW Luton diagnostic was saying that both air struts was leaking and that will be classified as end of life on the air struts.
I felt that something was odd with the diagnostic because the suspension was going up and down and only sometimes was feeling stiff.The car wasn’t seating dow all the time.
I decided not to repair the car with them on this occasion and to get another diagnostic with a different garage.
I have taken the car out from Sytner BMW Luton and booked it in with AUTOWERX BMW AND MINI MILTON KEYNES.
They came back with the diagnostic that only the rear left air strut was faulty,the right rear air strut,compressor and valve were perfectly fine.Cost of the repair 1400£ for the left rear air strut. I have decided to change the other rear air strut as well as a good practice.
Car drives perfect.
I have contacted Sytner BMW Luton for an explanation and to refund me the money for the diagnostic that I’ve paid them to give me an professional diagnostic and they are not willing to do it because they are saying that AUTOWERX MILTON KEYNES it’s not an BMW approved garage and they are saying that they would have advised to replace both air struts,compressor and valve.
Their diagnostic clearly said that everything that I’ve mentioned above was faulty.Bill for the repairs almost 7700£.
Due to their diagnostic my warranty declined the claim on the first instance and accepted to pay for one air strut after I have given them evidence from the other garage that I used.
I now wonder if they did the repairs that they said on the other occasions that I had my car with them.
Last year they said that the gearbox was faulty and they changed it ,that costed me over 7000£ again.I will now take the vehicle to AUTOWERX to check if the gearbox it’s new taking in consideration that I’ve only done just over 10000 miles since they replaced it.
At another time they said that the electronic unit were you plug the car in to charge it was faulty,they changed it ,costed me over 2000£.
I’m now doubting all of this.
Be careful with this garage.
I hope that someone higher that a manager on their branch will see my review and contact me about it because the customer service and the others there are useless.
Anyone willing to contact me about this and to share proof off all this please do so on 07398721383.
I’ll be more than happy to share.
I have attached pictures with the car now,no compressor and no valve has been replaced.
Ionut Costea

All the team it’s doing a great job to understand and help the client

Brilliant service, as always, from both Dan & also Jamil who mainly handled my purchase of my new car.

Very relatable and easy people to deal with, who gave me a fair price on my car & a fair price on the new car. Hand over was done promptly and effortlessly, with a special mention to Jaz, who also facilitated the removal of equipment from my old car. Forth car I’ve purchased from here and probably won’t be the last.

From popping into the showroom to collecting the car. The whole process was made simple, informative yet very professional. I had to wait a year for my car, I was kept informed from the time I placed a deposit, the wait time, the build date, delivery process and when the car arrived at the showroom. Not forgetting the price increase. All the additional options available after delivery. I want to thank Mr. Tony Gair for all the informative videos and patience/ advice when going through deciding the specifications for the actual build. I would highly recommend Tony to anyone wanting to purchase a B.M.W.

Helpful and friendly staff, listened to my needs, offering a great service.

You took the time to help me pick the right model for me, and I came back over two days to look at three different cars, which was very helpful
The sales team and staff were very patient, my car was also in for repairs and they also gave great service

professional help with the paperwork, showing good product and systems knowledge

All staff were attentive and helpful - explained everything and tried to create the best deal for me on a new car

Staff very friendly and informative. gave strong advice and we got the car we wanted

Tony Gair was very helpful ,professional and was easy to contact
My whole experience of dealing with the whole team and Dan was excellent

From the moment of walking into the dealership first time, the welcome and professionalism has been second to none. The service and support provided by Elliot since day one has ensured me of making the right decision buying from Sytner Group.

I have bought an approved BMW from the dealership
I must report how satisfied I am with services of the sales staff
I am specially impressed with the sales consultant Mr Jamil Hamif
I booked the car on telephone without even seeing it test drive
Jamil was very polite and his conversation with me was so effective and reassuring that I had no
doubt about the trustworthy of the dealership I think any dealership would be proud and fortunate to have a sales staff like Jamil. He was extraordinary Similarly his Managers were also very good and efficient and fully understand the customers worries etc and how to deal with that
Overall I am very happy and have no hesitation in recommending Sytner BMW Luton to anyone thinking of buying any BMW car

I would like to thank Elliott for his help and going above and beyond with the car. I will definitely be looking forward to returning in the future
Regards
Gary

Very friendly and informative, would recommend to family and friends.

I had my BMW i3 serviced at Sytner.
I have since found that the air conditioning pollen carbon filter had not been changed. I took the filters, there are two, into the service department asked them if these are replaced in the service as the items I took out of my 2018 model looked like they had never been replaced. The service agent said they never replace pollen filters in BMWs. I then asked what was the £56 charge for a microfilter for then? She said it was for an oil filter, even though there was a separate charge of £14 for the oil filter. She then looked at the number on my removed dirty filters and said that didn’t match part number on my receipt so could not be the same thing. I left still not establishing what the microfilter was actually for. When I got home I looked up the BMW part number online to find that it was indeed the pollen carbon filter x 2. I now don’t trust Sytner BMW as they lied to my face! I am now wondering if they even serviced the car at all and just took £350 off me for doing nothing.

Great communication.
Friendly and knowledgeable staff.
Mr Tony Gair made the whole process as easy and straightforward as possible.
This was especially important as I travelled down over 500 miles from NE Scotland to collect the car.
Even more so as I first made contact with him whilst I was thousands of miles away in the Balkans.
The car was exactly as he had described in the personal presentation video he had sent me. Immaculate both inside and out.
This was not an easy straightforward purchase, but it was well worth the trouble.
I am delighted with the car and the whole purchase experience with Sytners.

I visited Sytner Luton on the off chance of just looking at a car. Needless to say, the team were amazing and I ended up buying one. I was looked after mainly by Hee and some of his colleagues- they were genuinely helpful, patient with all my questions, informative and overall made the process really easy and effortless. I was really satisfied with the service on the day and the follow up when I returned to pick up the vehicle, which included helping my get my service plan in place. I’m delighted with the car and would highly recommend the dealership to others.

Louis we great dealing with us, finding the right car and finance for us

Excellent service from the BMW team at the Luton branch, especially Hee Kiat Goh who was very knowledgeable about the products and took the time to understand my requirements and not just rush for a sale. Also the communication from all the team was excellent throughout. I would definitely recommend the Luton branch for further transactions.
Many thanks to all at BMW Luton.
John