Sytner Group - Sytner Nottingham BMW Reviews 

The professional way this dealership carries out its business sets it aside from any other I have experienced.
From the checking in process and regular updates keeping you informed of the work being carried out is excellent.
I have total confidence in Sytner looking after my car.

Excellent customer service. Discussed all my needs and bent over backwards to do everything I wanted. Kept in touch with me regularly regarding my order. I could not have asked for better

AVOID AT ALL COST I recently purchased a 2019 BMW X3 xDrive30d from Sytner BMW Nottingham. I travelled over three hours to the dealership and took a day off work because I expected the level of quality and customer service associated with purchasing a BMW Approved Used vehicle. Unfortunately, this has turned out to be the worst car-buying experience I have ever had. From the moment I arrived, I was disappointed by the level of customer service. I dealt with four members of staff, including the manager, yet I was not even offered a test drive before purchasing the vehicle. This immediately fell well below the standards I expected from a premium dealership representing the BMW brand. After taking delivery of the vehicle, I discovered numerous issues that should have been identified and rectified before the car was handed over. These included:
* Four damaged body panels.
* A dent in the bonnet.
* A deep scratch on the driver’s side sill.
* A front bumper vent that was not clipped in correctly.
* Two discoloured front bumper vents.
* Damaged front and rear BMW badges.
* All four alloy wheel centre caps damaged.
* A damaged seal around the panoramic roof.
* An engine oil warning displayed on the dashboard/iDrive. I was informed that the vehicle had been booked in for these repairs. However, I have received no email confirmation, no telephone call, and no communication whatsoever regarding the booking. This complete lack of communication has left me with no confidence in BMW Nottingham’s customer service. I would like to acknowledge that the salesperson, has been helpful and has tried to assist where he could. When the engine oil warning appeared, he advised me to visit my local BMW dealership, purchase some engine oil, and that BMW Nottingham would reimburse me for the cost. However, what I found particularly alarming was being told that I could continue driving the vehicle for another 5,000 miles. Fortunately, I chose not to follow that advice and instead visited my local Sytner BMW Chigwell, where the staff were professional and extremely helpful from the outset. Following their inspection, I was informed that the vehicle was not safe to drive due to a significant engine oil leak. Had I followed the advice given by BMW Nottingham, the consequences could have been far more serious, potentially resulting in catastrophic engine damage or creating a serious safety risk. Naturally, I was extremely frustrated. Less than 10 days after purchasing the vehicle, I found myself spending half of my Saturday travelling between dealerships trying to resolve problems that should never have existed on a BMW Approved Used vehicle. I contacted BMW Nottingham and spoke with the manager. Unfortunately, I found him completely unhelpful. I was told that I would not be provided with a courtesy vehicle until Monday, despite explaining that I had only owned the vehicle for a matter of days and that it had already been deemed unsafe to drive. I found this response completely unacceptable. I purchased this vehicle because I trusted the BMW brand and expected the high standards associated with buying from a BMW Approved Used dealership. Instead, I have experienced poor customer service, inadequate vehicle preparation, poor communication, advice that could have resulted in serious mechanical damage, and a complete lack of accountability. This entire experience has severely damaged my confidence in BMW Nottingham. No customer spending a significant amount of money on a premium vehicle should have to deal with cosmetic defects, a major mechanical fault, poor communication, and a lack of support within days of collecting their vehicle. I expect this complaint to be taken seriously. I believe it is entirely reasonable to request a formal apology together with appropriate reimbursement or a meaningful gesture of goodwill to recognise the inconvenience,wasted time, financial loss, and disappointment this experience has caused.Thank you for providing the worst vehicle purchasing experience I have ever had from a company with BMW’s reputation.

Annabelle was really heplful every step of the way. We were unsure what we were after in the beginning but she helped us find the perfect fit for our family

Very efficient and the work was completed ahead of the estimated time. The member of staff that dealt with me was wonderful, very helpful and made a lovely cup of coffee,

It was the first time I booked the service at Sytner in Nottingham. I had always taken my car to Sytner in Leicester.

I am very happy with the service I received from Sytner Nottingham. Hayley is such a lovely person to deal with. She kept me informed about the progress of the work that was being done on my car. Part of the free visual check, the technician identified a couple of other things that needed attention. Hayley very kindly arranged the replacements of those other parts, on top of the original work that was booked for that day. One of the parts did not arrive on time, so they could not complete the work on the same day. Before Hayley gave me the update, she had arranged a courtesy car to be available for me.

I am very grateful to Hayley and the Service Team for looking after me and my car.

The ladies at the reception are also lovely. Thank you for making me hot drinks whilst I was waiting there.

Finally, thank you to Rosario at the Booking Team, for taking the time to arrange the appoinment for me during this busy season.

Thank you! 🙂

The service from all staff is excellent. Attentive without being intrusive, and the work was completed promptly. The coffee is good too!

The booking procedure was easy … completing the pre service info on the app was easy and everything went smoothly on the day.

The service of the vehicle and video provided by the technician was good. Unfortunately the customer service standard has got worse. 90 min express service took nearly 3 hours, no one updated me why there was a delay, I only received a text to say my car was going for a wash. The request for payment was also sent by text. The only time I saw my agent was hand back my key, again no apology for the delay.

Excellent service received as always. All the staff from reception to sales and service were very friendly and professional.

Smooth arrangements from start to finish. Estimate for the repair of my vehicle dealt with promptly. Arrangements for the courtesy car sorted efficiently and the repair completed on time and to a great standard. Throughout the process the staff were helpful, understanding and informative.

Thank you

When I arrived I was made very welcome.I was delt with within 5 minutes.Maddie who dealt with me explained everything.The service was excellent and very efficient.Would definitely recommend sytner bmw Nottingham

Professional staff and good customer service. Laser wheel alignment with full report showing the before and after results.

I recently had my car serviced here, and while I paid £500 for a main dealer experience, the attention to detail was lacking. When I picked up the vehicle, the service indicator message on the BMW Idrive hadn't been reset. I had to make an extra trip back to the dealership specifically to address this, which was both inconvenient and disappointing for a premium service. I would expect a main dealer to follow through on basic protocols like this

Problem still not sorted after having the car for a week, got it back and still same issue, communication is awful , got told would get a call today , left a message and still no call back, too much to list but not very happy at all , on the plus side when I did get communication mei e was great!!

I would like to express my sincere thanks to Hayley Whittlesea and the entire team at Sytner BMW Nottingham for the outstanding service they provide every time my BMW 5 Series M Sport is due for maintenance.

Most recently, I had my vehicle serviced on 14 July, with the appointment conveniently booked through the app. Once again, I was extremely satisfied with the support I received.

Hayley consistently demonstrates exceptional professionalism, courtesy, and attention to detail, making every service experience smooth and reassuring. Her commitment to customer care truly stands out.

I highly recommend Sytner BMW Nottingham to anyone looking for excellent customer service and a professional, reliable team.

Thank you once again.

Antonio F.

The service department staff were welcoming and efficient. When the car is left with them all day, there’s a tendency to start service work very late in the day. This can result in the need to order spare parts and a request to either leave the vehicle overnight or come back another day.