Our son recently purchased a used BMW1 Series, and Billy Miller at Sytner BMW Nottingham was exceptional throughout. He was very professional, informative, and nothing was too much trouble. The way he... See more
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We have brought many cars over the years from Sytner of Nottingham . The staff are so friendly and help full plus the selection of cars is all what you need under one roof . My mum who's 81 ye... See more
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As a driving instructor I have spent £500,000 at Sytner Nottingham over the last 25 years . Recently the driver seat broke and we were told the part was obsolete on our 2 year old. After many conv... See more
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Buying a new car recently from Sytner-Nottingham has been one of the best car experiences I have had. All the staff from the receptionists to senior management were excellent. The salesman was very he... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lenton Lane, NG7 2AX, Nottingham, United Kingdom
- 0115 934 1414
4.5
Excellent
1K reviews
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First class customer service
Smooth arrangements from start to finish. Estimate for the repair of my vehicle dealt with promptly. Arrangements for the courtesy car sorted efficiently and the repair completed on time and to a great standard. Throughout the process the staff were helpful, understanding and informative.
Thank you
July 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Mr Hickman, Thank you very much for your kind words and positive feedback. We are delighted to hear that the entire process, from the initial estimate to the completion of your vehicle’s repair, was smooth and efficient. It is wonderful to know our team provided helpful, understanding, and informative service throughout. We greatly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Nottingham BMW in the future. Kind regards, The Sytner Nottingham BMW Team
Professional staff and good customer…
Professional staff and good customer service. Laser wheel alignment with full report showing the before and after results.
July 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Rance, Thank you very much for your kind words and for taking the time to share your experience with Sytner Nottingham BMW. We are delighted to hear you found our staff professional and appreciated the customer service provided. It’s great to know the laser wheel alignment and comprehensive report met your expectations. Your feedback is truly valued and motivates us to maintain high standards. We look forward to welcoming you back in the future for any of your motoring needs. Kind regards, The Sytner Nottingham BMW Team
I recently had my car serviced here
I recently had my car serviced here, and while I paid £500 for a main dealer experience, the attention to detail was lacking. When I picked up the vehicle, the service indicator message on the BMW Idrive hadn't been reset. I had to make an extra trip back to the dealership specifically to address this, which was both inconvenient and disappointing for a premium service. I would expect a main dealer to follow through on basic protocols like this
July 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear R.M, Thank you for sharing your experience. We sincerely apologise that the service indicator was not reset during your visit, causing you inconvenience. We appreciate your feedback and understand that, as a main dealer, you expect meticulous attention to detail and a seamless service. Your comments regarding the basic protocols are taken seriously, and we regret that we fell short on this occasion. We hope to provide a more satisfactory experience in the future. Kind regards, Sytner Nottingham BMW
Problem still not sorted after having…
Problem still not sorted after having the car for a week, got it back and still same issue, communication is awful , got told would get a call today , left a message and still no call back, too much to list but not very happy at all , on the plus side when I did get communication mei e was great!!
July 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Karen, We sincerely apologise for the inconvenience you have experienced and understand how frustrating this must be. It is disappointing to hear that the issue with your car remains unresolved and that communication has been lacking. We appreciate your positive remarks about Mei and are glad she was able to assist you when in contact. Your feedback is important to us, and we regret that your experience has not met the standards we strive to uphold. Thank you for sharing your concerns.
I would like to express my sincere…
I would like to express my sincere thanks to Hayley Whittlesea and the entire team at Sytner BMW Nottingham for the outstanding service they provide every time my BMW 5 Series M Sport is due for maintenance.
Most recently, I had my vehicle serviced on 14 July, with the appointment conveniently booked through the app. Once again, I was extremely satisfied with the support I received.
Hayley consistently demonstrates exceptional professionalism, courtesy, and attention to detail, making every service experience smooth and reassuring. Her commitment to customer care truly stands out.
I highly recommend Sytner BMW Nottingham to anyone looking for excellent customer service and a professional, reliable team.
Thank you once again.
Antonio F.
July 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Antonio, Thank you very much for your kind words and for taking the time to share your wonderful experience at Sytner BMW Nottingham. We are delighted to hear that Hayley and the team continue to provide you with exceptional service and professionalism. It is always our aim to ensure every visit is smooth and reassuring. Your recommendation means a great deal to us, and we look forward to welcoming you and your BMW 5 Series M Sport again in the future. Kind regards, Sytner BMW Nottingham Team
Welcoming staff ….
The service department staff were welcoming and efficient. When the car is left with them all day, there’s a tendency to start service work very late in the day. This can result in the need to order spare parts and a request to either leave the vehicle overnight or come back another day.
July 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Thank you for your thoughtful feedback. We’re glad to hear our service department staff were welcoming and efficient during your visit. We apologise for any inconvenience caused by the timing of the service work and the need to order spare parts, which can sometimes result in leaving the vehicle overnight or returning another day. Your comments are appreciated as they help us understand our customers’ experiences better, and we hope to provide an even smoother service on your next visit.
Chris and his team repaired the wing…
Chris and his team repaired the wing mirror of my BMW very quickly and efficiently.. Great job, Thank you
July 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear A.H., Thank you very much for taking the time to leave such a positive review. We are delighted to hear that Chris and the team were able to repair your BMW’s wing mirror quickly and efficiently. It’s always our aim to provide excellent service, and your kind words are greatly appreciated. Should you require any further assistance in the future, please do not hesitate to get in touch. Thanks once again for choosing Sytner Nottingham BMW. Best wishes, The Sytner Nottingham BMW Team
Awesome Services Provided
My car was in to bmw sytner Nottingham for a front right wheel bearing replacement, 4 New Tyres Fitment, and wheels alignment. them done the jobs successfully but unfortunately the tires fitting techniciansxhave damage all my wheels . Bmw Nottingham promised to fix all my wheels.I think they will keep the promise done to me.
Mistakes happening but overall 9 out of ten my feedback.
July 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Mr Florea, Thank you for sharing your feedback following your recent visit to Sytner Nottingham BMW. We sincerely apologise for the damage caused to your wheels during the fitting process. It is reassuring to hear that, despite this, you were pleased with the overall service and rate us 9 out of 10. We truly value your understanding and patience, and we hope to continue providing you with the high standards of care you expect from us in the future. Kind regards, Sytner Nottingham BMW
Excellent personal service.
As always the service at BMW Nottingham is faultless. Upon arrival Niamh put me at ease and quickly registered my vehicle. Further more when I told her the car was fitted with Ghost Security she was aware and took the appropriate action. Collection later that day went smoothly. Can’t really say much more except Thank you.
July 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear John, Thank you very much for your kind words. We are delighted to hear that Niamh was able to put you at ease and assist with registering your vehicle so smoothly. It’s great to know she was aware of the Ghost Security system and handled it appropriately. Your continued trust in BMW Nottingham means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to welcoming you back in the future. Kind regards, The BMW Nottingham Team
Very good professional supportive…
Very good professional supportive service,quick job done,and wash car after finish Trully appreaciate
July 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Andrzej, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you found our service professional and supportive, as well as appreciating the quick turnaround and car wash. It’s always a pleasure to know our efforts are valued. We truly appreciate your feedback and look forward to welcoming you back to Sytner Nottingham BMW in the future. Best wishes, The Sytner Nottingham BMW Team
All the staff were polite
All the staff were polite, friendly and efficient. The recall work was completed in a timely manner and they valeted my car. 😀
July 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Ian, Thank you very much for your kind words. We’re delighted to hear that you found our staff polite, friendly and efficient throughout your visit. It’s great to know the recall work was completed promptly and that you appreciated the valet service. Your feedback means a lot to us and motivates our team to maintain high standards. We look forward to welcoming you back to Sytner Nottingham BMW in the future. Best regards, The Sytner Nottingham BMW Team
Highly professional and efficient dealership
Appt easy to book direct with BMW Sytner, easier than the official BMW app which is somewhat clunky.
Sytner staff are always polite, professional, well dressed and helpful. The showroom is clean and modern with drinks and snacks always available. The workshop is clean and efficiently run. The health check videos are comprehensive, any faults are graded with quotes provided when work is considered a priority to action. Sytner will call customers who are on their loyalty program offering valuations or discounts on parts. Overall an excellent dealership.
July 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Geoffrey, Thank you for taking the time to share your positive experience with Sytner Nottingham BMW. We are delighted to hear you found the appointment booking straightforward and our team polite, professional, and helpful. It’s great to know you appreciate the clean showroom, well-managed workshop, and comprehensive health check videos. Your kind words regarding our loyalty programme and overall service mean a great deal. We truly value your continued support and look forward to welcoming you again soon. Best regards, Sytner Nottingham BMW Team
Excellent communication
Excellent communication, very polite staff, I stayed and waited while my vehicle was serviced, nothing was too much trouble from somewhere for me to work on my laptop to a plentiful supply of coffee. I was kept up-to date with any work required on the car. A great experience all round.
July 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Thank you very much, Matt, for your kind words and positive feedback. We are delighted to hear that our team provided excellent communication and a welcoming environment during your visit. It’s wonderful to know that you felt comfortable and well looked after whilst waiting, with everything from refreshments to a suitable workspace readily available. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back in the future.
Excellent service with service manager…
Excellent service with service manager being spot on - guess would have nice if car was cleaned :)
July 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Shammi Khosla, Thank you ever so much for your kind words and for recognising the efforts of our service manager. We truly appreciate you taking the time to share your experience with us. We do understand that a clean car can make all the difference, and your feedback is valued. It’s always our aim to provide excellent service with attention to every detail. We hope to welcome you back to Sytner Nottingham BMW in the near future. Kind regards, The Sytner Nottingham BMW Team
I recently had my car’s MOT done at…
I recently had my car’s MOT done at Sytner Nottingham BMW, and the experience was flawless. Olivia, my service advisor, did a fantastic job managing everything. The entire process ran exactly as scheduled, and she kept me informed from drop-off to collection. It’s always a relief when maintenance is handled smoothly! Highly recommend.
June 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Andrew, thank you ever so much for your kind words and for sharing your positive experience with Olivia and the team at Sytner Nottingham BMW. We’re delighted to hear the MOT process was smooth and ran to schedule, and that you felt well informed throughout. Your recommendation means a great deal to us. We look forward to welcoming you back for any future maintenance or servicing needs. Wishing you safe and enjoyable journeys ahead!
Carry out to better standards
Customer service was good from receptionist to service adviser who was very good, Olivia.
However from having to check in on line prior to my arrival and fill out options that were to be done to the vehicle was the service and complimentary wash and valet.
On collection of the vehicle I was greatly disappointed with the standard of the so called wash and valet. This was pointed out to Olivia who was very apologetic and offered to have the car re-washed. I'm afraid I declined, if an establishment like Sytner's can't get a car washed the first time I'm sorry but your not having another go at it. Future work carried out by BMW will be at another dealership.
June 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Adrian, thank you for your feedback. We are sorry to hear that the wash and valet did not meet your expectations. Olivia endeavoured to resolve the matter, and we apologise that you felt unable to accept the offer for a rewash. Your comments are important to us, and we appreciate you recognising the efforts of our team. We hope that should you reconsider in the future, we might have the opportunity to provide a service more befitting of our standards.
A fantastic buying experience from…
A fantastic buying experience from start to finish. Jess and Dec were both brilliant—friendly, knowledgeable and genuinely helpful throughout the whole process. Nothing was too much trouble, and they kept me informed every step of the way. Excellent customer service and a credit to Sytner. I wouldn't hesitate to recommend them. Thank you both!
June 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Pavitar, Thank you ever so much for your wonderful review. We are delighted to hear that Jess and Dec provided such friendly, knowledgeable, and attentive service throughout your experience. It’s always our aim to make the buying process as smooth and enjoyable as possible. Your kind words mean a great deal to the whole team at Sytner Nottingham BMW. We truly appreciate your recommendation and hope you enjoy your new vehicle for many miles to come! Best wishes, Sytner Nottingham BMW
Overall experience excellent
Booking was quite complicated as it is managed by a chatbot and I prefer to actually speak to a real person, that personalisation would set the company above others. When I needed to change my appointment it took a series of messages to do it.
Once booked the experience was superb, greeted on arrival, personal service from Olivia who explained everything and confirmed the details I had requested.
The work was fully completed and the complimentary valet was much appreciated. Thanks to all the team
June 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Gill, thank you for your thoughtful feedback. We appreciate your honesty regarding the booking process and understand the value of personal interaction. It’s wonderful to hear that Olivia and the team provided such excellent service during your visit, and that the work, as well as the complimentary valet, met your expectations. Your kind words mean a great deal to us, and we are pleased you had a superb overall experience. We hope to welcome you back to Sytner Nottingham BMW in the future.
I had a very positive experience with…
I had a very positive experience with Sytner Nottingham, right from the initial enquiry to taking delivery of the car. The staff were helpful and knowledgeable and covered all the questions I had. They kept me in touch about delivery of the car and overall it was a great experience dealing with them.
June 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Mr Richter, Thank you for your kind words and for sharing your positive experience with Sytner Nottingham. We are delighted to hear that our team provided helpful and knowledgeable assistance throughout your journey, from initial enquiry to delivery. It is wonderful to know that you felt well informed and supported at every stage. Your feedback means a great deal to us, and we look forward to welcoming you back in the future. Kind regards, Sytner Nottingham BMW Team
Great Customer Experience
Great Customer Experience, great pricing, friendly and welcoming, recommended especially Stephen Barradell, a credit to Sytner BMW Nottingham.
June 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear David, Thank you very much for your wonderful review. We are delighted to hear you had a great customer experience and found our pricing competitive. It is fantastic to know Stephen Barradell provided such friendly and welcoming service – he is indeed a credit to our team at Sytner BMW Nottingham. Your recommendation means a great deal to us. We truly appreciate your kind words and hope to assist you again in the future. Kind regards, Sytner BMW Nottingham
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