Our son recently purchased a used BMW1 Series, and Billy Miller at Sytner BMW Nottingham was exceptional throughout. He was very professional, informative, and nothing was too much trouble. The way he... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have brought many cars over the years from Sytner of Nottingham . The staff are so friendly and help full plus the selection of cars is all what you need under one roof . My mum who's 81 ye... See more
Company replied
As a driving instructor I have spent £500,000 at Sytner Nottingham over the last 25 years . Recently the driver seat broke and we were told the part was obsolete on our 2 year old. After many conv... See more
Company replied
Buying a new car recently from Sytner-Nottingham has been one of the best car experiences I have had. All the staff from the receptionists to senior management were excellent. The salesman was very he... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lenton Lane, NG7 2AX, Nottingham, United Kingdom
- 0115 934 1414
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and efficient
Fast and efficient. Pleasing customer service and a successful result. Highly recommend this service for all customers and their needs.
June 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Marie Louise, Thank you sincerely for your kind words and positive feedback. We are delighted to hear that our service was both fast and efficient, and that you found our customer service pleasing throughout your experience. It is wonderful to know we succeeded in meeting your needs. Your recommendation means a great deal to us and all future customers. We truly appreciate you taking the time to share your thoughts and look forward to assisting you again in the future. Kind regards, The Sytner Nottingham BMW Team
It's the little things that matter...
My 5 Series had a recall for a replacement starter motor which was deemed to be a fire risk so i wanted it done asap. It took a couple of months between BMW telling me it needed the recall and Sytners sending me a letter asking me to contact them...
The first issue I had was that if I wanted to wait whilst the work was done, the first appointment was in a month. If I left the car with them for the day (inconvenient) the first appointment was in 2 weeks...
As far as I can tell, the starter motor was replaced and the free health check video and free wash and vacuum that were offered were nice touches especially as I wasn't paying!
But if I had been paying Sytners premium prices I would have been pretty angry when I picked my car up...
1. Drivers seat nowhere near the position I have it in - not difficult to do when it has it has memory positions - just press 1 when you get out!
2. Radio tuned to a station I'd never heard of.
3. Clock stuck at 12:00.
4. Despite being washed & vacced, Dead flies still stuck to the windscreen and alloys dirty.
That ain't customer service...it's customer abuse!
June 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Nigel, we sincerely apologise for the delay and the inconvenience you experienced with your recall appointment. It is disappointing to hear that the attention to detail during your visit did not meet the high standards we strive for, particularly regarding your seat settings, radio, clock, and cleanliness of your vehicle. Your feedback is truly valued, and we appreciate you taking the time to share your concerns. We regret that your experience did not reflect the premium service you expected from us.
I had a very good experience
I had a very good experience. The service advisor was warm, friendly and helpful. The reception team looked after me well with refreshments.
June 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Kerrie, Thank you ever so much for taking the time to share your positive experience at Sytner Nottingham BMW. We are delighted to hear that our service advisor was warm, friendly and helpful, and that the reception team made you feel well cared for with refreshments. Your kind words are greatly appreciated and serve as wonderful encouragement for our team. We look forward to welcoming you back again in the future. Kind regards, Sytner Nottingham BMW Team
Travelled over 100 miles and will do it again
I have purchased a bmw from here before and that's what made me come back even though I live over 100 miles away.
This time Evie the sales advisor was amazing. She secured me a very good deal on a new car and made the handover process so easy. She was so accommodating as well as the rest of the team.
You are made to feel very welcome when you first enter and you are made to feel like royalty when you pick your new car up. Even the dealership Management personally spoke to me to thank me for my purchase which was a lovely touch.
Will be back in a few years when it's time to upgrade!
June 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Nathan, thank you for your wonderful review and continued loyalty despite the distance. We’re delighted to hear that Evie and the entire team made your experience so enjoyable and seamless. It’s great to know you felt truly valued throughout, especially with such a personal touch from our Management team. Your kind words mean a lot to us, and we’re thrilled you’ll be returning when it’s time to upgrade. We look forward to welcoming you back in the future!
This was the best experience we had…
This was the best experience we had ever had with regards to buying a car - and we have bought quite a few! Daniel had excellent product knowledge and took time to explain everything in great detail including videoing the handover which has proved very useful. Also contact with him since we bought the vehicle has also been excellent. All the staff we dealt with were very pleasant and helpful.
June 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Jackie, Thank you very much for your wonderful review. We are delighted to hear that your experience with Daniel and the team exceeded your expectations, especially given your extensive car buying history. It’s great to know that the detailed explanations and videoed handover proved useful. We pride ourselves on providing excellent service and it’s lovely to hear your kind words about the whole team. We really appreciate you taking the time to share your positive feedback. Best wishes from everyone at Sytner Nottingham BMW.
Professional and Courteous service.
Upon arrival at the dealership I was greeted and taken to Olivia who dealt with my vehicle service requirements. She was very friendly and helpful and due to our time constraints she ensured our vehicle was dealt with as a priority.
June 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Nick, Thank you very much for your kind words and positive feedback. We are delighted to hear that Olivia provided a friendly and helpful service during your visit to Sytner Nottingham BMW. It is great to know that we were able to prioritise your vehicle’s service to accommodate your time constraints. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you again in the future. Best regards, The Sytner Nottingham BMW Team
Niamh was absolutely brilliant!
Niamh was absolutely brilliant!
Welcoming, completely focused, professional and diligent. It made the experience a pleasure.
June 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Mike, Thank you very much for your kind words. We are delighted to hear that Niamh provided such a welcoming and professional experience. It is wonderful to know that her focus and diligence made your visit a pleasure. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team. We look forward to welcoming you back to Sytner Nottingham BMW in the future. Best wishes, The Sytner Nottingham BMW Team
Kept informed at all stages of…
Kept informed at all stages of procedure by Ethan
helpful and friendly
customer service efficient staff and servicing of the car great.
June 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Mike, Thank you very much for your kind words and positive feedback. We are delighted to hear that Ethan kept you informed throughout the process and that you found our customer service friendly and efficient. It’s wonderful to know that the servicing of your car met your expectations. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience with Sytner Nottingham BMW. We look forward to welcoming you back in the future. Best regards, Sytner Nottingham BMW Team
Good people, friendly & professional
I had the pleasure of dealing with Kyron Powell. Great guy, loved talking with him. Extremely helpful and professional. Thanks Ky.
June 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Neil, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Kyron provided you with such a professional and helpful service. It’s wonderful to know that you enjoyed your conversations with him and felt well supported throughout. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team. We look forward to welcoming you back to Sytner Nottingham BMW in the future. Best wishes, The Sytner Nottingham BMW Team
I had to wait for nearly 7 hours for a…
I had to wait for nearly 7 hours for a routine service and MOT. It was obvious that I do not live in Nottingham. Previously when I dealt with MINI Nottingham my service and MOT were completed for me in the morning. I have a medical condition as a result of Stage 4 cancer and had not expected to have to wait all day so had not taken food with me. Consequently I was quite ill by the time I got home that evening. No one had told me I could be there all day for something so routine. I was very disappointed and will probably go elsewhere in future.
June 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
We are truly sorry to hear about your experience and the distress it caused, especially given your medical condition. We appreciate how frustrating it must have been to wait so long without prior notice. This is not the standard of service we aim to provide. We would like to invite you to contact our Head of Aftersales at chrispadgett2@sytner.co.uk, so we can better understand your concerns and offer our sincere apologies.
Great service as usual
After arriving at the Dealership to drop off our BMW i4 M50 We were greeted at the door and immediately invited to sit at a table where our service adviser Mckai went through the planned schedule for our car and then guided us to our courtesy car for the day,
unfortunately our car needed some extra work that hadn't been planned for, but Mckai kept us very well informed at all times, and made a great effort to get our car ready for us and also to get the best possible price for the work being carried out.
We were very happy with the work carried out and felt reassured that the car was in very good hands while being worked on.
I have used Sytner BMW Nottingham a number of times previously to have work carried out and will be happy to do so again in the future.
June 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Pete, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Mckai provided clear communication and ensured you felt reassured throughout the process. It’s wonderful to know you were happy with the work carried out on your BMW i4 M50 and that you continue to trust Sytner Nottingham for your servicing needs. We truly appreciate your loyalty and look forward to welcoming you back in the future. Kind regards, Sytner Nottingham BMW Team
Excellent service.
Excellent service from James Young from start to finish. Well done and a credit to the company.
June 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that James Young provided excellent service from start to finish. It is always wonderful to receive such positive feedback, and we will be sure to pass on your compliments to James. Your support is greatly appreciated, and we look forward to welcoming you back to Sytner Nottingham BMW in the future. Best wishes, The Sytner Nottingham BMW Team
A professional and friendly team
From the greeting in the morning when I dropped off my car to the progress feedback along the way and collection later in the day, the whole process was professional and friendly.
June 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear TonyD, Thank you very much for your kind words. We are delighted to hear that from the moment you arrived to drop off your car, through to the progress updates and collection, you found the entire experience both professional and friendly. It is always our aim to provide excellent service and ensure our customers feel valued throughout their visit. Your positive feedback is greatly appreciated and motivates our team to maintain these high standards. We look forward to welcoming you back in the future. Best regards, Sytner Nottingham BMW Team
It's BMW......
It's BMW....... from the second I walked in I was treated as a valued customer and I was only in for something minor. Customer service, the updating process for vehicle progress, and the handover post works are a well oiled machine. BMW Nottingham are awesome.
June 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Darrell, Thank you ever so much for your kind words. We’re delighted to hear you felt valued from the moment you walked in, even for a minor visit. It’s wonderful to know our customer service, vehicle progress updates, and handover process met your expectations. Your feedback truly means a lot to the team here at BMW Nottingham. We look forward to welcoming you back in the future and continuing to provide the high standard of service you experienced. Best wishes, The BMW Nottingham Team
Smooth check in,waited in showroom for…
Smooth check in,waited in showroom for car and all on time ,very efficient and polite staff
June 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Linda, Thank you very much for your kind words and for taking the time to share your experience at Sytner Nottingham BMW. We are delighted to hear that your check-in was smooth and that you found our staff to be both efficient and polite. It’s wonderful to know that everything was on time and that you felt comfortable waiting in our showroom. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best wishes, The Sytner Nottingham BMW Team
Dan & Ish were amazing
Dan & Ish were amazing right from the enquiry I made through to collecting my new car. They answered all my questions and spoke through everything with me in depth and made me feel like a valued customer. I would highly recommend Dan & Ish. 10/10 customer service!
June 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Beth, Thank you ever so much for your wonderful review. We’re delighted to hear that Dan and Ish provided you with such attentive and thorough service throughout your experience. It’s fantastic to know you felt valued and well-informed every step of the way. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive feedback. Wishing you many happy miles in your new BMW! Kind regards, Sytner Nottingham BMW Team
Stephen was exceptional start to…
Stephen was exceptional start to finish. Great knowledge demonstrated throughout the process.
June 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Jordan, Thank you very much for your kind words. We are delighted to hear that Stephen provided exceptional service and demonstrated great knowledge throughout your experience with us. It is always our aim to ensure every customer feels valued and well supported from start to finish. Your feedback means a great deal to the entire team here at Sytner Nottingham BMW. We truly appreciate you taking the time to share your experience and hope to welcome you back in the future. Kind regards, Sytner Nottingham BMW
First time user of the car servicing…
First time user of the car servicing department and impressed by the efficiency of the team. From the reception welcome and information received via video of the process on my car through to collection and payment.
James who was allocated as my contact was polite, helpful and informative on procedures and time schedule. On collection I had a very small enquiry related to the service at that point Syned was my contact (James on lunch break) who followed up on my question and dealt speedily and efficiently and I left a happy customer who will return again.
June 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Shirley, Thank you very much for your kind words and for choosing Sytner Nottingham BMW for your car servicing. We are delighted to hear that James and Syned provided you with polite, helpful, and efficient service throughout your visit. It’s wonderful to know that the video updates and overall process met your expectations. Your satisfaction is very important to us, and we look forward to welcoming you back in the future. Best regards, The Sytner Nottingham BMW Team
Excellent
Excellent, comprehensive & efficient. Maddie was super attentive.
June 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Alison, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that Maddie provided attentive and efficient service, ensuring everything was comprehensive and to your satisfaction. It is always our aim to offer the highest standard of care to our customers, and your feedback truly honours our efforts. We look forward to welcoming you back to Sytner Nottingham BMW in the future. Best wishes, The Sytner Nottingham BMW Team
Slipping Service
I left my car with Sytner Nottingham for warranty work. My overall experience was a mis diagnosis of the fault over the phone. A series of promised contacts which did not happen. When I collected the car I could not find it. I had been promised it would be cleaned. It had been powerwashed, but the inside was untouched. On a previous occasion it came back in showroom condition.
June 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Anthony, we apologise for the disappointing experience you had with Sytner Nottingham. It is regrettable that communication fell short and the vehicle was not returned to the standard you expected. We appreciate your feedback as it helps us improve. We would like to invite you to contact our Service Manager yolantasarno@sytner.co.uk to discuss your concerns further. Thank you for bringing this to our attention.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.