Our son recently purchased a used BMW1 Series, and Billy Miller at Sytner BMW Nottingham was exceptional throughout. He was very professional, informative, and nothing was too much trouble. The way he... See more
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We have brought many cars over the years from Sytner of Nottingham . The staff are so friendly and help full plus the selection of cars is all what you need under one roof . My mum who's 81 ye... See more
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In the past I’ve not been impressed with your staff. They want you in and out don’t care and think you get in the way . This time the man I spoke to on the phone and especially the 2 ladies I had c... See more
Buying a new car recently from Sytner-Nottingham has been one of the best car experiences I have had. All the staff from the receptionists to senior management were excellent. The salesman was very he... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lenton Lane, NG7 2AX, Nottingham, United Kingdom
- 0115 934 1414
4.5
Excellent
1K reviews
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Slipping Service
I left my car with Sytner Nottingham for warranty work. My overall experience was a mis diagnosis of the fault over the phone. A series of promised contacts which did not happen. When I collected the car I could not find it. I had been promised it would be cleaned. It had been powerwashed, but the inside was untouched. On a previous occasion it came back in showroom condition.
June 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Anthony, we apologise for the disappointing experience you had with Sytner Nottingham. It is regrettable that communication fell short and the vehicle was not returned to the standard you expected. We appreciate your feedback as it helps us improve. We would like to invite you to contact our Service Manager yolantasarno@sytner.co.uk to discuss your concerns further. Thank you for bringing this to our attention.
Ethan was professional and extremely…
Ethan was professional and extremely personable.
June 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Andrew, Thank you very much for your kind words. We are delighted to hear that Ethan provided a professional and personable experience during your visit. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We hope to welcome you back to Sytner Nottingham BMW in the future for any of your motoring needs. Kind regards, The Sytner Nottingham BMW Team
Service was there was on a different…
Service was there was on a different level keeping you updated 24/7 really made the buying of the vehicle easy
Really looked after myself and the car and on collecting the car was more then what you asked for
Amazing service from MR Daniel Rana
May 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Nathan, Thank you ever so much for your kind words and fantastic 5-star review. We’re delighted to hear that Daniel Rana provided exceptional service and kept you updated throughout the process, making your vehicle purchase smooth and enjoyable. It’s wonderful to know you felt well looked after both personally and with your car. Your feedback truly means a lot to us, and we’re thrilled that your experience with Sytner Nottingham BMW exceeded your expectations. Best wishes, The Sytner Nottingham BMW Team
Reply from Sytner Group - Sytner Nottingham BMW
Dear Ricky, Thank you ever so much for your kind words. We are delighted to hear that you found our team great, helpful and friendly. It is always our aim to provide a welcoming and supportive experience for all our customers. Your positive feedback truly means a lot to us and encourages us to maintain the highest standards. We look forward to welcoming you back to Sytner Nottingham BMW in the future. Best wishes, The Sytner Nottingham BMW Team
Disappointing
My 22 year old X3 was in for a recall on the driver's airbag. Tried to call to book it in but after repeated attempts I failed to get an answer. After leaving an answer phone message I was invited to start a what's app chat and after a few days and much back n forth finally booked my car in for it's recall, this could have been done in a few minutes over the phone if someone at the dealership had of just picked up my call. On the day the guy on the desk was polite and friendly and I had text messages to keep me updated on progress which was great however on collection the car was handed back to me with a flat battery and despite requesting a valet the car was no cleaner outside or inside than when I dropped it off. Rather disappointing, just as well it was a recall FOC but it serves as a remind as to why I don't take my car to main dealers for servicing. I have a 5 series that's been waiting 8 months for a recall on a starter motor, perhaps they'll do a better job of that when they final get round to it. Would have gone with 1 star but thought the guy on the desk was worth an extra star.
May 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Ritch, thank you for sharing your experience. We apologise for the difficulties you faced when trying to book your recall and for the condition in which your car was returned. We appreciate your kind words about our team member on the desk. We would like to invite you to contact our Service Manager yolantasarno@sytner.co.uk to discuss your concerns further. Your feedback is important to us.
Very well looked after when I bought my…
Very well looked after when I bought my BMW’ Alpina could not have wished for a better hand over thank you very much
May 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Desmond, Thank you very much for your kind words. We are delighted to hear that you felt so well looked after when purchasing your BMW Alpina. It is always our aim to provide a seamless and enjoyable handover experience, and we’re thrilled that we could meet your expectations. Your satisfaction means a great deal to us, and we hope you continue to enjoy every moment with your new vehicle. Please do not hesitate to get in touch if you need anything further. Best wishes, The Sytner Nottingham BMW Team
Daniel was excellent throughout our…
Daniel was excellent throughout our experience buying an BMW. Everything was explained and we walked away with a good deal on a car.
Thank you for the good experience
May 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Mr Frost, Thank you very much for your kind words and for taking the time to share your experience with Daniel and the team at Sytner Nottingham BMW. We are delighted to hear that everything was clearly explained and that you were pleased with the deal on your new BMW. It’s wonderful to know that your experience was a positive one. We truly appreciate your custom and hope you enjoy many happy miles in your new car. Best wishes, Sytner Nottingham BMW
Maddie was very helpful and kept me…
Maddie was very helpful and kept me informed throughout
May 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Julie, Thank you very much for your kind words. We are delighted to hear that Maddie was helpful and kept you informed throughout your experience. Providing excellent customer service is very important to us, and it’s wonderful to know that Maddie’s support made a positive difference. Your feedback is greatly appreciated, and we hope to have the pleasure of assisting you again in the future. Wishing you all the best with your BMW. Kind regards, The Sytner Nottingham BMW Team
Sytner bmw nottingham brill service…
Sytner bmw nottingham brill service raza Muhammad was brilliant best service you could ever get they listen to what you looking they go far and beyond and make sure your happy with what you looking for
May 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Stephen, Thank you ever so much for your fantastic review. We are delighted to hear that Raza Muhammad provided you with brilliant service and went above and beyond to ensure you were happy with your experience. It’s wonderful to know that our team listened carefully to your needs and made the process enjoyable. Your kind words truly mean a lot to us, and we look forward to welcoming you back to Sytner Nottingham BMW in the future. Best wishes, The Sytner Nottingham BMW Team
Purchased a BMW i4 M50 from Sytner BMW…
Purchased a BMW i4 M50 from Sytner BMW Nottingham as a distance sale from Manchester. Prior to collection, I had several conversations with the salesperson over the phone and via email and was repeatedly assured the car would be presented in excellent cosmetic condition and fully prepared for handover.
On arrival, the dealership staff and reception were welcoming and professional, which I appreciated. The car itself is also a fantastic specification and drives brilliantly. However, the cosmetic presentation of the vehicle was disappointing for a premium BMW main dealer.
During inspection, I found numerous swirl marks, scratches, and poorly prepared paintwork around the vehicle, particularly around the rear bumper and boot opening area. Even the salesperson immediately acknowledged part of the issue and took the car away briefly to improve it before we continued with the handover.
A few days later, after being asked to complete the BMW feedback survey, I explained honestly that I could not leave a top rating due to the condition the vehicle had been supplied in. I was eventually offered a £200 goodwill gesture, which I accepted, but after obtaining a professional quote, the corrective work required — including paint correction and windscreen chip repair — is close to £600.
While I appreciate the courtesy of the staff and the goodwill contribution, I expected far better preparation standards from a reputable BMW retailer, especially after travelling a considerable distance based on the assurances given beforehand.
Overall, a great car, but the cosmetic preparation and attention to detail fell well below expectations for a BMW Approved Used vehicle.
April 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear R P, thank you for your detailed feedback. We sincerely apologise that the cosmetic condition of your BMW i4 M50 did not meet the high standards you rightly expected from a premium BMW retailer. We are pleased to hear you found the staff welcoming and the car’s specification and performance excellent. Your comments regarding the preparation and presentation have been noted, and we appreciate you taking the time to share your experience with us. We hope you continue to enjoy your vehicle.
Excellent courtesy
Excellent courtesy, efficiency and I was constantly informed of the work progress. McKai was exceptionally helpful, he made my long day comfortable thank you to him
May 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear H Vyas, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that McKai provided exceptional assistance and made your day more comfortable. It is wonderful to know that you appreciated the courtesy, efficiency, and regular updates throughout the work on your vehicle. Your feedback is greatly valued, and we hope to continue delivering the high standard of service you experienced on your next visit. Kind regards, Sytner Nottingham BMW Team
Maddie at BMW Nottingham was highly…
Maddie at BMW Nottingham was highly courteous, very professional and efficient in her approach. She made the process of servicing my X5 as smooth and transparent as possible. Thanks.
May 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Martin, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Maddie provided you with courteous, professional, and efficient service during your X5’s servicing. It’s wonderful to know the process was smooth and transparent, as we always aim to make things as straightforward as possible for our customers. Your feedback is greatly appreciated, and we look forward to welcoming you back to BMW Nottingham in the future. Best regards, The Sytner Nottingham BMW Team
The Staff are amazing a big thank you…
The Staff are amazing a big thank you to Haley and Malek 👍
May 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Adam, Thank you ever so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Haley and Malek provided such excellent service during your visit. It’s always wonderful to know our team have made a positive impression. Your feedback truly means a lot to us and encourages everyone to continue delivering the highest standards. We look forward to welcoming you back to Sytner Nottingham BMW in the future. Best wishes, The Sytner Nottingham BMW Team
Quick and efficient all round - Ethan was very helpful
Quick and efficient all round. Ethan Sinclair was professional and very helpful in finding me a suitable private working area. The various snacks & coffee are much appreciated - keep these going, they make the experience for those waiting much more comfortable and we can crack on with our remote working. The service of the vehicle itself was very quick and they worked on only the parts that required replacement and the car was washed and cleaned which is appreciated.
May 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Oz, Thank you very much for your kind words and positive feedback. We’re delighted to hear that Ethan Sinclair provided professional and helpful service, and that the private working area and refreshments made your visit more comfortable. It’s great to know the vehicle service was quick and efficient, with only necessary repairs carried out, and that you appreciated the car being washed and cleaned. Your satisfaction means a great deal to us, and we look forward to welcoming you back in the future. Best regards, Sytner Nottingham BMW Team
I trust the engineers at Sytner BMW…
I trust the engineers at Sytner BMW would take good care of my vehicle. Hailey my rep was good at keeping me updated with the services during the day.
May 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Michelle, Thank you for your kind words and for placing your trust in our engineers here at Sytner Nottingham BMW. We are delighted to hear that Hailey kept you well informed throughout the service of your vehicle. It is always our aim to provide clear communication and excellent care, ensuring your experience is as smooth and reassuring as possible. We truly appreciate your feedback and look forward to welcoming you back in the future. Best wishes, The Sytner Nottingham BMW Team
Windscreen Replacement…
I went into Sytner to get my windscreen replaced, however you had ordered the wrong windscreen, I should have realised when all the emails and texts were in my wife's name ... you had ordered a windscreen for her car not mine.
However, the service went back to the usual 5 stars after this, coffee while waiting and they sorted it out, but it took 3 days to replace a windscreen :(
May 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Phil, thank you for your honest feedback. We apologise for the mix-up with the windscreen order and understand how frustrating the delay must have been. It’s good to hear that our team were able to provide you with a comfortable experience while you waited and that the issue was eventually resolved to your satisfaction. We appreciate your continued support and hope to deliver a seamless service for you in the future. Kind regards, Sytner Nottingham BMW.
Olivia is a credit do BMW and goes…
Olivia is a credit do BMW and goes above and beyond
May 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Thank you, Chris, for your kind words. We are delighted to hear that Olivia provided you with exceptional service and went above and beyond to assist you. It is always wonderful to receive such positive feedback recognising the dedication and professionalism of our team. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Nottingham BMW in the future. Your support means a great deal to us.
Fantastic experience from Sytner BMW…
Fantastic experience from Sytner BMW Nottingham. Bought our new car this week. Any areas that we queried were dealt with quickly and to a standard that we were very happy with. Thank you to Dan who was very knowledgeable and an asset to the team. Thanks also to Matt. Would recommend and will be back soon to change our other car.
May 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Gemma, Thank you very much for your kind words and for taking the time to share your positive experience with Sytner BMW Nottingham. We are delighted to hear that Dan and Matt provided knowledgeable and attentive service, ensuring all your queries were addressed promptly. It’s wonderful to know you are happy with your new car and that you would recommend us. We look forward to welcoming you back soon when you decide to change your other vehicle. Best wishes from the team.
Good friendly staff from sales team
Just brought a car from Daniel with the sales team, the whole experience was excellent from start to finish. Everything went smoothly from looking at cars to eventually picking up my iX1 thanks to Daniel. He was professional, friendly, honest and made everything stress-free. Communication was great throughout, and he handled everything quickly and efficiently. I would highly recommend Daniel to anyone looking to buy a car — a genuinely great person to deal with.
May 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Thank you so much, Olivia, for your kind words and fantastic review. We’re delighted to hear that Daniel provided such a professional and friendly service throughout your car buying experience. It’s wonderful to know that everything went smoothly and stress-free, and that communication was clear and efficient. Your recommendation means a great deal to us. We hope you enjoy your new iX1 and look forward to welcoming you back to Sytner Nottingham BMW in the future.
Having your vehicle damaged by a third…
Having your vehicle damaged by a third party is such a stressful time. However both Aillie and Scott did an amazing job in getting my pride and joy M2 sorted and looking lovely once again. These two are a true credit to the company... Thank you again Jonathan
May 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Jonathan, Thank you very much for your kind words. We truly appreciate you taking the time to share your experience. It’s wonderful to hear that Aillie and Scott were able to support you during such a stressful time and restore your M2 to its former glory. Your praise means a great deal to the team and reflects the high standards we strive to maintain. We’re delighted you’re pleased with the service and look forward to welcoming you back in the future. Best wishes, Sytner Nottingham BMW
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