Our son recently purchased a used BMW1 Series, and Billy Miller at Sytner BMW Nottingham was exceptional throughout. He was very professional, informative, and nothing was too much trouble. The way he... See more
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We have brought many cars over the years from Sytner of Nottingham . The staff are so friendly and help full plus the selection of cars is all what you need under one roof . My mum who's 81 ye... See more
Company replied
Always take my BMW here for when it needs servicing and other things, never had any issues and I know my car gets well looked after being in their care.
Friendly, welcoming and lovely group of guys and gals. Makes you feel so at ease knowing whether you need a service, repair or new car you wouldn’t want to go elsewhere.
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lenton Lane, NG7 2AX, Nottingham, United Kingdom
- 0115 934 1414
4.5
Excellent
1K reviews
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It was really quick
It was really quick, easy and efficient and the staff were lovely who dealt with me. Nicole and Simon
March 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Georgia, Thank you very much for your kind words. We are delighted to hear that your experience at Sytner Nottingham BMW was quick, easy and efficient. It’s wonderful to know that Nicole and Simon provided such lovely service and made your visit a positive one. Your feedback means a great deal to us, and we truly appreciate you taking the time to share it. We look forward to welcoming you back in the future. Best wishes, The Sytner Nottingham BMW Team
New camera fitted front and rear view.
We bought a car from Mini dealership in Nottingham. They have looked after us from day 1 . They are always helpful when we ask them anything. We had cameras installed front and rear. James was really helpful when we took it in for installing them. He kept us informed with the work being done and phoned when job was complete. 10 out 10 for him and Mini for customer service. Thank you all.
March 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Keith, Thank you very much for your kind words and for taking the time to share your experience with us at Mini Nottingham. We’re delighted to hear that James and the team provided such attentive and helpful service throughout your visit. It’s wonderful to know you felt well looked after from day one and that the installation of your cameras went smoothly. Your 10 out of 10 rating means a great deal to us. We truly appreciate your support and kind feedback. Best wishes, The Mini Nottingham Team
Car taken in for service
Car taken in for service. Nice staff who found me a quiet place to work with a coffee.
Now the bad bit…… disconnected my dash cam and didn’t reconnect nor tell me that they do this.
When I telephoned I was fobbed off with “ there are signage saying we do this “ funny I didn’t see it or told they do it.
Also told to just plug the power back in…..what about the other 2 cables of the 3 they’d took out.
If I hadn’t noticed them when I got home and had an accident how would that look to my insurance company.
March 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Simon, thank you for your feedback. We apologise for the inconvenience caused by the disconnection of your dash cam and any lack of communication regarding this. We understand your concerns about the cables and the potential impact on your insurance. We would like to invite you to contact our Head of Aftersales Chris Padgett2@sytner.co.uk to discuss this matter further and ensure your concerns are fully addressed. Kind regards, Sytner Nottingham BMW.
Very efficient service
Very efficient service. Friendly and Helpful staff.
March 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Helen, Thank you very much for your kind words and for taking the time to share your experience with Sytner Nottingham BMW. We are delighted to hear that you found our service efficient and our team friendly and helpful. It is always our aim to provide the highest standard of care to all our customers, and your positive feedback is truly appreciated. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Best wishes, The Sytner Nottingham BMW Team
5 Star service at Sytner Nottingham
When I walked into Sytner BMW Nottingham I was greeted by Raza Mohammed. He was very friendly and helpful. He gave a 5 star service. I felt very welcome today visiting Sytner BMW. It was well worth the 2 hours journey. I will highly recommend Sytner BMW Nottingham
March 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Tak, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Raza Mohammed provided you with a friendly and helpful service, making your visit to Sytner BMW Nottingham so enjoyable. It’s wonderful to know that your two-hour journey was well worth it and that you felt so welcome. Your recommendation means a great deal to us, and we look forward to welcoming you again in the future.
Excellent once again
Start to finish 100%. Return customer after buying 3 X5’s for the business. Wife wanted a 1 series MSport. Usama Saleem sorted us out once again with professionalism and friendly. Asset to the business.
March 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Thank you, Lee, for your fantastic 5-star review and continued loyalty to Sytner Nottingham BMW. We’re delighted to hear that Usama Saleem provided you with such professional and friendly service once again. It’s wonderful to know your wife is pleased with her 1 Series M Sport, and that we’ve been able to support your business with three X5s. Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience.
Great service
I recently took my X1 in to Sytner Nottingham as it had developed a fault. It was assigned to Niamh Hazeldnine who from the start to finish was extremely helpful, reassuring, polite and very customer focused. As my car was off the road a temporary car was arranged which was done so very quickly with regular communication on when I would receive the car. I was kept updated on progress all of the time, advising me exactly what the fault was and when the new part would arrive, be fitted and tested, ensuring the fault was resolved very quickly. Whilst my vehicle was being looked at the standard health report identified a cut in the tyre that I was not previously aware of. Niamh carefully discussed this with me and the various tyre options, prices and timescales for ordering and fitting being really helpful and knowledgeable, the level of service I received was exceptional anode an extremely high standard, thanks
March 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Luke, Thank you very much for your kind words and detailed feedback. We are delighted to hear that Niamh provided such a helpful and reassuring service throughout your visit. It’s great to know that the communication and support met your expectations, and that the issue with your X1 was resolved promptly. We pride ourselves on delivering exceptional customer care, and your comments are truly appreciated. We look forward to welcoming you back to Sytner Nottingham in the future. Best regards, Sytner Nottingham BMW Team
Considerable decline in service
I received two text messages in the morning on the day prior to the service, one from Sytner stating that my service was at 09:00 and another from 1Link stating that it was at 07:00. However, when I called Sytner, I was unable to speak to anyone, regardless of which option I selected (sales or service). The only options available were an online form, WhatsApp or requesting a call back. After completing the online form, I didn't receive a call until 16:00. I was advised that they opened at 08:00, so I could drop my vehicle off around that time.
I arrived at 08:30 on the day of the service. The courtesy car wasn't available, as the sales executive had taken it for the evening, so I had to wait. The additional bodywork check I had requested wasn't completed either, and I never received the video report for the service.
Overall, it was not the best experience and considerably worse than any service visit I have had in the last six years.
March 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear David, We apologise for the confusion regarding your service appointment and the difficulties you experienced contacting us. It is disappointing to hear that the courtesy car was unavailable and the additional bodywork check was not completed as requested. This is not the standard of service we aim to provide. We would like to invite you to contact our Head of Aftersales Chris Padgett chrispadgett2@sytner.co.uk to discuss your experience further. Kind regards, Sytner Nottingham BMW
I was at Sytner yesterday for my…service
I was at Sytner yesterday for my service and I was very happy with the whole experience from start to finish. Olivia dealt with my service and was very informative and accommodating during my time there . BMW offers an unmatched customer care.
March 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Scott, Thank you very much for your kind words and for taking the time to share your experience at Sytner Nottingham BMW. We are delighted to hear that Olivia provided you with informative and accommodating service throughout your visit. It is wonderful to know that our commitment to exceptional customer care has made a positive impression. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, The Sytner Nottingham BMW Team
Seamless and professional service
Seamless and professional service from Daniel and Shaun in supplying my beautiful car
March 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Martin, Thank you very much for your kind words. We are delighted to hear that Daniel and Shaun provided you with a seamless and professional service in supplying your beautiful car. It is always our aim to ensure every customer has a positive experience, and your feedback is truly appreciated. We hope you enjoy every moment behind the wheel and look forward to welcoming you back to Sytner Nottingham BMW in the future. Best wishes, The Sytner Nottingham BMW Team
James Young was very professional and…
James Young was very professional and attentive. My car was booked for a service and MOT. Everything was explained to me before the appointment and then on arrival. Very professional
March 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Caroline, Thank you very much for your kind words and for taking the time to share your experience with James Young and the team at Sytner Nottingham BMW. We are delighted to hear that you found the service professional and that everything was clearly explained both before and during your appointment. Your feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back in the future. Best wishes, Sytner Nottingham BMW Team
Great service from start to finish
Great service from start to finish, friendly staff and listened to my concerns ahead of my service. Would 100% recommend and will be back!
March 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Alice, Thank you ever so much for your kind words and for taking the time to share your experience with us at Sytner Nottingham BMW. We’re delighted to hear that our team provided friendly service and listened carefully to your concerns. It’s wonderful to know you felt supported throughout your visit. Your recommendation means a great deal to us, and we very much look forward to welcoming you back in the future. Best wishes, The Sytner Nottingham BMW Team
I called to ask if Sytner had or could…
I called to ask if Sytner had or could source a particular model of vehicle. Daniel found exactly the right car, arranged for it to be transported from Warwick to Nottingham, the following day. It arrive on time, we test drove it and knew immediately it was the right car and placed a deposit. We picked it up 6 days later. It was a hassle free purchase.
March 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Thank you, Em, for your wonderful review. We’re delighted to hear that Daniel was able to find the perfect car for you and that the whole process, from sourcing to collection, was smooth and hassle free. It’s fantastic to know the vehicle arrived on time and met your expectations during the test drive. Your kind words mean a great deal to us, and we hope you continue to enjoy your new car for many miles to come.
Always getting amazing customerservice…
Always getting amazing customerservice here
March 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you consistently receive excellent customer service at Sytner Nottingham BMW. It is always our aim to provide a welcoming and professional environment for all our customers. Your positive feedback truly means a lot to the entire team. We look forward to continuing to support you with the highest standards whenever you visit us again.
Standard 2yr service was excellent but warranty issues not resolved.
First service for a two year old 230i. Standard oil, filter and break fluid change was all done very professionally and the service was great.
The issue I have is that there is moisture in both headlights which is a known problem with this model. I was expecting them to be changed under warranty but was informed that there wasn't enough moisture in them for them to be changed under warranty. As far as I'm concerned there should be no visible water/moisture in any headlight especially on a 2yr old BMW hence the 3 star review.
March 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Chris, thank you for your feedback and for recognising the professionalism of our service team. We appreciate your concerns regarding the moisture in your headlights and understand how this can be disappointing, especially on a relatively new vehicle. Please be assured that we always aim to uphold the highest standards and adhere strictly to warranty guidelines. Your comments are valuable to us, and we will continue to strive to improve our customer experience. Kind regards, Sytner Nottingham BMW.
Great Service from Sytner Nottingham
The overall experience was very good, thanks Niamh for all your assistance on the day.
The booking process has become complicated the website booking didn't work for me, WhatsApp took 48hrs to get things booked l..
March 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear KH, thank you very much for your kind 5-star review. We are delighted to hear that your overall experience was very good and that Niamh was able to assist you so well on the day. We appreciate your honest feedback regarding the booking process and understand that it was a little complicated. Your comments are invaluable to us, and we are grateful you took the time to share them. We look forward to welcoming you back to Sytner Nottingham BMW in the future.
Good knowledgeable staff
March 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Janice, Thank you very much for your kind words. We are delighted to hear that you found our team knowledgeable and helpful. It is always our aim to provide excellent service and ensure our customers feel confident and well-informed throughout their experience. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to all of us here at Sytner Nottingham BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Nottingham BMW Team
Reply from Sytner Group - Sytner Nottingham BMW
Dear IJ, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you consistently receive great service at Sytner Nottingham BMW. It is always our aim to provide an excellent experience for all our customers, and your feedback truly means a lot to the entire team. We look forward to welcoming you back again soon. Best wishes, The Sytner Nottingham BMW Team
Although the dealership seemed…
Although the dealership seemed extremely busy I was genuinely pleased with the prompt service of my BMW. Will definitely be using again
March 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Rob, thank you very much for your kind words. We’re delighted to hear that despite the busy environment, you were pleased with the prompt service provided for your BMW. It’s always our aim to ensure every customer feels valued and well looked after. Your positive feedback means a great deal to the team here at Sytner Nottingham BMW. We very much look forward to welcoming you back in the future. Thanks again for choosing us.
Quick turnaround when completing airbag…
Quick turnaround when completing airbag recall and polite, helpful staff in the branch. Would be a 5 star review but offered to wash my car and had to take elsewhere once collected as it hadn’t been cleaned well at all, other than that it was great!
March 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Jordan, thank you for your kind words regarding the quick turnaround and the helpfulness of our staff at Sytner Nottingham BMW. We are pleased to hear that, overall, you had a great experience with us. However, we do apologise that the car wash did not meet your expectations. Your feedback is very important to us, and we appreciate you taking the time to share it. We hope to have the opportunity to provide you with a flawless service in the future.
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