This review is about my experience with the servicing department. I don’t know what’s happened recently but after many years of trusting sytner mini Nottingham I am really disappointed to say it now f... See more
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We had a really positive expreiance, from arriving at Sytner, we had a sales person, Avion, who wasn't at all pushy, who talked us through our options on purchasing a New Mini Countryman, we were give... See more
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Thanks to Evian at Sytner Mini in Nottingham, I am a happy bunny! No hard sell, just a real nice experience, from walking through the door to driving my new car away. Evian was super helpful, he kn... See more
Company replied
I received great communication and support from Matthew Priestly - this wasn't the easiest sale/car switch due to delays created by the Ukraine War and pandemic but Matthew was proactive at keeping in... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lenton Lane, NG7 2AX, Nottingham, United Kingdom
- 0115 934 1400
4.5
Excellent
517 reviews
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Always great
This is my fourth purchase from Mini Nottingham and I wouldn’t go anywhere else. Always great service from the wonderful staff. Thank you.
June 21, 2024
Reply from Sytner Group - Sytner Nottingham MINI
Thank you for your continued loyalty to Sytner Nottingham MINI, Mrs Barker. We are delighted to hear that you have had a positive experience with our team and that you have chosen us for your fourth MINI purchase. Providing excellent service to our customers is our top priority and we are grateful for your kind words. We look forward to serving you again in the future. Thank you for choosing Sytner Nottingham MINI.
Reply from Sytner Group - Sytner Nottingham MINI
Thank you for your kind words, Clive! We are thrilled to hear that you had a great experience with our team at Sytner Nottingham MINI. Our goal is to provide exceptional service and make the buying process as smooth as possible. We appreciate your trust in us and we hope you enjoy your new MINI. If you ever need anything in the future, please don't hesitate to reach out. Thank you for choosing Sytner Nottingham MINI!
All staff at mini nottingham was…
All staff at mini nottingham was helpful throughout and aftercare was brilliant.
June 18, 2024
Reply from Sytner Group - Sytner Nottingham MINI
Thank you for taking the time to leave such a positive review, Mrs Burgin. We are delighted to hear that you had a great experience at Sytner Nottingham MINI. Our team takes pride in providing excellent customer service and we are glad to know that you found them helpful. We also appreciate your kind words about our aftercare service. We look forward to welcoming you back in the future. Thank you for choosing Sytner Nottingham MINI.
Professional and polite staff
Professional and polite staff, good quality vehicles in smart showroom
June 20, 2024
Reply from Sytner Group - Sytner Nottingham MINI
Thank you for your kind words, Michelle! We are delighted to hear that you had a positive experience at Sytner Nottingham MINI. Our team takes great pride in providing professional and polite service to all of our customers. We are also glad that you were impressed with the quality of our vehicles and our showroom. We strive to maintain a high standard and it's always rewarding to receive positive feedback. Thank you for choosing Sytner Nottingham MINI and we hope to see you again in the future.
Thanks to Evian at Sytner Mini in…
Thanks to Evian at Sytner Mini in Nottingham, I am a happy bunny!
No hard sell, just a real nice experience, from walking through the door to driving my new car away.
Evian was super helpful, he knew everything about the car, just a lovely, honest man who lives & breathes customer experience & satisfaction.
Thanks Evian 👍
November 30, 2023
Unprompted review
Reply from Sytner Group - Sytner Nottingham MINI
Thank you for your kind words, Slothy! We are delighted to hear that you had a great experience with Evian at Sytner MINI Nottingham. We strive to provide the best customer service and it's great to hear that Evian was able to do that for you. We are so pleased that you are happy and that you are now driving away in your new car. We hope you enjoy it and thank you for your kind review.
Professional & helpful staff
Professional & helpful staff. In particular Evian was incredibly likeable and went out of his way to ensure we were comfortable with our new car & that we know we can pop in at any time for any help or advice. It made an exciting purchase that much more special.
June 6, 2024
Reply from Sytner Group - Sytner Nottingham MINI
Thank you for your kind words, Mr Makin. We are delighted to hear that you had a great experience with us at Sytner Nottingham MINI. We are especially pleased to hear that Evian was so helpful and went out of his way to ensure you were comfortable with your new car. We strive to make every purchase special and it is great to hear that we achieved this for you. We hope you enjoy your new car and if you ever need any help or advice, please do not hesitate to pop in and see us.
Yass was on form ! 1st class
Yass was on form !
Nice lad . Helpful! Changed my opinion of sytners !having had bad experiences with them before!
June 4, 2024
Reply from Sytner Group - Sytner Nottingham MINI
Thank you for your 5 star review, Mr Levy. We are delighted to hear that Yass was on form and that he was able to help you change your opinion of Sytner Nottingham MINI. We strive to provide the best customer service and it is great to hear that Yass was able to do this for you. We hope to see you again soon and that you have a great experience with us. Thank you for your kind words.
Reply from Sytner Group - Sytner Nottingham MINI
Thank you for your kind words, Carol. We are delighted to hear that you had a great experience with us at Sytner Nottingham MINI. We strive to provide the best customer service and it's great to hear that our team was able to help you. We hope you enjoy your new MINI and that you will continue to be a valued customer of ours. If there is anything else we can do for you, please don't hesitate to get in touch. Thank you again for your review.
Confidence in Mini.
Very professional and knowledgeable sales executive (Evian Moukodi) gave us complete confidence in the Mini product.
May 31, 2024
Reply from Sytner Group - Sytner Nottingham MINI
Thank you for your kind words, Mr Messom. We are delighted to hear that Evian Moukodi provided you with a professional and knowledgeable experience. At Sytner Nottingham MINI, we strive to ensure that our customers have the best possible experience when purchasing a MINI. We are pleased that Evian was able to provide you with the confidence you needed to make your purchase. We look forward to seeing you again soon.
Excellent customer service at Sytner…
Excellent customer service at Sytner Nottingham. Purchase of new model Mini Cooper C Sport was seemless. Matthew was pleasant, professional and very knowledgeable throughout. Would recommend.
May 11, 2024
Reply from Sytner Group - Sytner Nottingham MINI
Thank you for your kind words, Elizabeth. We are delighted to hear that you had a great experience with Matthew at Sytner Nottingham. We strive to provide the best customer service and it's great to hear that we achieved this for you. We are proud to offer the new model MINI Cooper Sport and we are glad that you found the purchase process to be seamless. We hope you enjoy your new car and thank you for recommending us.
Reply from Sytner Group - Sytner Nottingham MINI
Thank you for your 5 star review of Sytner Nottingham MINI. We are delighted to hear that you found our team to be attentive to detail and that you felt you had plenty of time. We strive to provide the best customer service possible and it is great to hear that we have achieved this. We hope that you have enjoyed your experience with us and that you will return in the future. Thank you again for your kind words and we look forward to seeing you again soon.
Thank you Becky
Becky, the salesperson who we were luckily allocated to was very obliging, knowledgable, caring and calming which made our purchase a great pleasure. Indeed all the staff from reception to manager made our visits relaxing and enjoyable
May 3, 2024
Reply from Sytner Group - Sytner Nottingham MINI
Thank you for your kind words, Mark. We are delighted to hear that you had such a positive experience with us here at Sytner Nottingham MINI. We strive to ensure that all of our customers have a pleasant and stress-free experience when purchasing a car, and it is wonderful to hear that we achieved this for you. We are especially pleased to hear that Becky was so helpful and knowledgeable. We will be sure to pass on your kind words to her and the rest of the team. Thank you again for your review.
Very professional service
Very professional service. The salesman Matthew Priestley took great care in sourcing the car I wanted and on collection he went through everything I needed to know. He set up car play, radio stations etc and made sure I was happy with the car. A couple of days later he rang me to ensure I was still satisfied and to reassure me that I could contact Sytners if I had any problems.
April 30, 2024
Reply from Sytner Group - Sytner Nottingham MINI
Thank you for your kind words, Gerardine. We are delighted to hear that you had such a positive experience with Matthew and that he was able to help you find the perfect car. We are also pleased to hear that he took the time to ensure you were happy with the car and that he followed up with you afterwards. We strive to provide the best customer service and it is great to hear that we have achieved this. We look forward to seeing you again soon.
great car and Sophie Mann was superb…
great car and Sophie Mann was superb with the handover
April 12, 2024
Reply from Sytner Group - Sytner Nottingham MINI
Thank you for your 5 star review, Tony! We are delighted to hear that you had a great experience with us here at Sytner Nottingham MINI. We are especially pleased to hear that Sophie Mann was able to provide you with an excellent handover. We strive to ensure that all of our customers have the best possible experience when they visit us, and it's great to hear that we achieved this with you. We look forward to seeing you again soon!
Friendly, helpful and informative sales team
Really pleased with my Mini Countryman, found the sales team very friendly , helpful and informative.
The one thing I did find disappointing was albeit my car was an ex demonstrator and only 4 months old i was not treated like a customer with a new car, such as flowers and the car being inside the showroom upon handover which took the edge off the overall experience.
April 10, 2024
Reply from Sytner Group - Sytner Nottingham MINI
Thank you for your 5 star review of Sytner Nottingham MINI. We are delighted to hear that you are pleased with your MINI Countryman and that you found the sales team friendly, helpful and informative. We are sorry to hear that you were not treated like a customer with a new car, such as flowers and the car being inside the showroom upon handover. We take customer satisfaction very seriously and we will use your feedback to ensure that all customers receive the same level of service. Thank you for taking the time to provide us with your feedback.
Reply from Sytner Group - Sytner Nottingham MINI
Thank you for your kind review, David. We are delighted to hear that you found our team at Sytner Nottingham MINI to be helpful and considerate. We strive to provide the best customer service possible and it is great to hear that we have achieved this. We hope that you have enjoyed your experience with us and that you will continue to choose Sytner Nottingham MINI for all your MINI needs. Thank you again for your review and we look forward to seeing you again soon.
So very helpful nothing a bother
March 21, 2024
Reply from Sytner Group - Sytner Nottingham MINI
Thank you for your kind words, Pete! We are delighted to hear that you had a great experience with us at Sytner Nottingham MINI. Our team is committed to providing the best customer service and we are glad that you felt that way. We strive to make sure that all our customers are happy and that no request is too much trouble. We look forward to seeing you again soon and hope that you have a great day. Thank you for choosing Sytner Nottingham MINI.
Very professional service
Very professional service, no pressure to make decisions given the information and not pressed to give decision
March 23, 2024
Reply from Sytner Group - Sytner Nottingham MINI
Thank you for your 5 star review of Sytner Nottingham MINI. We are delighted to hear that you found our service to be professional and that you felt no pressure to make decisions. We strive to provide our customers with the best possible service and we are glad that you felt comfortable and informed throughout your experience. We look forward to welcoming you back to Sytner Nottingham MINI in the future.
Mini Countryman
Purchased a Mini Countryman for my wife, our sales executive was Rebecca Edward’s and supported by the dealership manager Dan. I would like to say it was the very best customer experience I have received in a car dealership. Nothing was too much trouble, no high pressure selling, the purchase of the car was straight forward without any issues. Highly recommended.
March 28, 2024
Unprompted review
Reply from Sytner Group - Sytner Nottingham MINI
Thank you for your kind words, Martin. We are delighted to hear that you had such a positive experience with Rebecca and Dan. At Sytner Nottingham MINI, we strive to provide the best customer service and ensure that our customers have a smooth and enjoyable car buying experience. We are glad that we could meet your expectations and that you would recommend us. Thank you for choosing us and we look forward to seeing you again soon.
A very good Mini journey
From the very first enquiry the whole process leading to the purchase of our new car has been looked after very well by Becky. Great communication, engaging and attentive service. Overall a very good dealership experience.
March 18, 2024
Reply from Sytner Group - Sytner Nottingham MINI
Fabulous feedback, Steve - thank you! Becky was thrilled to read your kind words... she really enjoyed looking after you and sends her very warmest regards. Enjoy your terrific new car and we look forward to the next time that we can be of help and service.
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