This review is about my experience with the servicing department. I don’t know what’s happened recently but after many years of trusting sytner mini Nottingham I am really disappointed to say it now f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a really positive expreiance, from arriving at Sytner, we had a sales person, Avion, who wasn't at all pushy, who talked us through our options on purchasing a New Mini Countryman, we were give... See more
Company replied
Thanks to Evian at Sytner Mini in Nottingham, I am a happy bunny! No hard sell, just a real nice experience, from walking through the door to driving my new car away. Evian was super helpful, he kn... See more
Company replied
I received great communication and support from Matthew Priestly - this wasn't the easiest sale/car switch due to delays created by the Ukraine War and pandemic but Matthew was proactive at keeping in... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lenton Lane, NG7 2AX, Nottingham, United Kingdom
- 0115 934 1400
4.5
Excellent
517 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great correspondence
Great correspondence
Very friendly staff
Very efficient
An absolute fantastic car
September 16, 2022
Reply from Sytner Group - Sytner Nottingham MINI
Thank you for your super feedback, Gary - we're really pleased that you enjoyed your experience in buying your new car with us! A fantastic car - absolutely! Enjoy it and we look forward to being of help the next time that you need us. Best regards, Matthew Kidd, Head of Business.
A pleasure to deal with
I ordered my Mini, after consultation, with Holly Hind who was both very professional and friendly, a real pleasure to deal with. Holly explained the buying process and there was a wait time for the order. While awaiting the arrival Holly kept me updated on the delivery date. This came quicker than I expected.
On the day of handover Holly explained the operation of the vehicle and how everything worked which I found very useful. Holly also arranged for me to purchase a service package.
I should also mention Andreas Kyriacou who looked after the finance and explained all the aspects in detail of the finance agreement. Andreas also was very profession and friendly.
September 13, 2022
Reply from Sytner Group - Sytner Nottingham MINI
Thank you for your kind words, David. Both Holly and Andreas were absolutely thrilled to read your lovely feedback (Holly's just emailed me "Dream Team! Please send David my best!" after reading your review...). Enjoy your terrific new MINI and we'd be delighted to look after you the next time that you need us for anything. Best regards, Matthew Kidd, Head of Business.
Very friendly and helpful service
September 5, 2022
Reply from Sytner Group - Sytner Nottingham MINI
Super feedback, Emma - thank you! We hope to see you again, soon. Best regards, Matthew Kidd, Head of Business.
Recently bought an electric mini from…
Recently bought an electric mini from Sytner Nottingham and part exchanged my petrol mini . The transaction was very swift and smooth and I had the car in a couple of weeks . My electric mini is perfect for my needs and I will return to Sytner Nottingham when I want to replace .
September 6, 2022
Reply from Sytner Group - Sytner Nottingham MINI
Terrific feedback, thank you! Great to read that your MINI Electric is perfect for you - such a great car and I'm thrilled that you're enjoying it. We'd be delighted to look after you the next time we can be of help and look forward to seeing you again. Best regards, Matthew Kidd, Head of Business.
Reply from Sytner Group - Sytner Nottingham MINI
We really appreciate your 5 star rating and very kind words, Mr Nyland - thank you! Liam enjoyed looking after you and sends his warmest regards to you. I do hope that we'll see you again soon. Best regards, Matthew Kidd, Head of Business.
I was very happy I love my New Mini.
I was very happy I love my New Mini.
The sales team were very relaxed and pleasant.I would recommend them, it was a great experience.
August 15, 2022
Reply from Sytner Group - Sytner Nottingham MINI
Terrific feedback, Anita - thank you! We really appreciate your recommendation and kind words and hope to see you the very next time that you need us. Best regards, Matthew Kidd, Head of Business.
Mini JCW
Sytner at Nottingham was great from start to finish of purchasing my new car. No issues at all. Would highly recommend. Nothing was too much trouble for Matthew.
August 9, 2022
Reply from Sytner Group - Sytner Nottingham MINI
Lovely feedback, Mandy, thank you! Enjoy your terrific new car and we look forward to seeing you the very next time that we can be of help. Best regards, Matthew Kidd, Head of Business.
Great communication,from order to…
Great communication,from order to delivery.The handover was thorough ,with all my questions answered.
It has been my most positive experience buying a car,and I will be returning in the future.
August 7, 2022
Reply from Sytner Group - Sytner Nottingham MINI
Really super feedback, Mrs Pratt - thank you! I hope you'll really enjoy your fantastic new car and that we'll see you the very next time that you need us for anything. Best regards, Matthew Kidd, Head of Business.
Great experience & received very quick
Great experience & received very quick, professional service
July 30, 2022
Reply from Sytner Group - Sytner Nottingham MINI
Super to read your kind words and great feedback, Mrs Richardson - thank you! We all hope to see you again the very next time that we can be of any help. Best regards, Matthew Kidd, Head of Business.
The whole experience was excellent
The whole experience was excellent. Maj and Michael were exceptionally professional. Many thanks.
July 23, 2022
Reply from Sytner Group - Sytner Nottingham MINI
Lovely feedback, Donna, thank you! Maj and Michael were thrilled to read your comments and send you their warmest wishes. We hope to see you again in the near future. Best regards, Matthew Kidd, Head of Business.
We have used the same mini sale rep…
We have used the same mini sale rep Matthew Priestley for the last 20 years and his has always gone the extra mile to make sure everything was perfect
July 20, 2022
Reply from Sytner Group - Sytner Nottingham MINI
Thank you, Mr Brooks - wonderful feedback to share! Matthew sends you his very warmest wishes - he has always really enjoyed being able to look after you and is terrifically grateful to you for your continued custom. Here's to the next 20! Best regards, Matthew Kidd, Head of Business.
Professionalism at its best!
I was very impressed with the level of professionalism, knowledge and passion for the brand!
Evian and Andreas explained my queries and were very professional.
July 17, 2022
Reply from Sytner Group - Sytner Nottingham MINI
Thank you, Ollie - terrific feedback and I'm really grateful to you for taking the time to share it here! Evian and Andreas were absolutely delighted to read your kind words, they send you their very warmest regards and gratitude. We all hope to see you again soon. Best regards, Matthew Kidd, Head of Business.
Reply from Sytner Group - Sytner Nottingham MINI
Thank you for such lovely feedback, Nicky! Laksh was thrilled to read your kind words... she really enjoyed looking after you and sends you her very warmest wishes. We look forward to seeing you again the very next time that we can be of help. Best regards, Matthew Kidd, Head of Business.
Mini sales and service
Bought a new Mini and thrilled with the service - great communication and updates throughout the process (and a great car)
July 1, 2022
Reply from Sytner Group - Sytner Nottingham MINI
Lovely feedback - thank you for taking the time to share such kind words here! I do hope you'll enjoy your terrific new MINI and that we'll see you the very next time that we can be of assistance. Best regards, Matthew Kidd, Head of Business.
Great every step of the way
Becky was amazing during the whole process. She kept me updated every step on the way. It was always a pleasure to buy my car from Becky. A credit to Sytner. Every stage of the process was so easy, from the configuration to the order to e-signing of documents. Based on my experience with Mini, I would return there and get the next car from there too.
June 28, 2022
Reply from Sytner Group - Sytner Nottingham MINI
Such fantastic feedback, Simon - thank you! I'm delighted that Becky and her colleagues delivered such a fantastic purchase experience for you - Becky sends her very warmest regards! We hope to see you again the next time that we can be of any help. Enjoy your new MINI! Best regards, Matthew Kidd, Head of Business.
Brilliant service throughout the…
Brilliant service throughout the purchasing of our new vehicle
And can not fault anything
June 27, 2022
Reply from Sytner Group - Sytner Nottingham MINI
Thanks Mark - lovely comments, thank you for sharing them here! Enjoy your fantastic new car and we hope to see you again soon. Best regards, Matthew Kidd, Head of Business.
This is our 3rd Mini from Sytner
This is our 3rd Mini from Sytner, Nottingham. We value the personal connection. The sales representative [Evian] was delightful and could not have been more helpful. We highly commend this dealership.
June 22, 2022
Reply from Sytner Group - Sytner Nottingham MINI
Good afternoon, Doctor Cannon. Really super feedback and very much appreciated that you have taken time to share it here. Evian was thrilled to read your kind words and sends his very best wishes. Thank you for your recommendation and we all hope to see you again the very next time that we can be of help. Best regards, Matthew Kidd, Head of Business.
We were very pleased with Yas who we…
We were very pleased with Yas who we have dealt with before and are more than satisfied with our new car
June 8, 2022
Reply from Sytner Group - Sytner Nottingham MINI
Thank you Mr Dixon - lovely feedback! Yas sends you his very best regards - he really enjoyed looking after you! Delighted that you're enjoying your new car and we look forward to seeing you again soon. Best regards, Matthew Kidd, Head of Business.
Yas and the whole team were so helpful…
Yas and the whole team were so helpful and always on hand if I need anything or have any questions. This is my second time getting a car from mini and would recommend to anyone to go and have a look
June 6, 2022
Reply from Sytner Group - Sytner Nottingham MINI
Terrific feedback, Miss Murphy thank you! Yas was thrilled to read your kind words and says 'hi!'. Enjoy your new car and we hope to see you again the very next time that we can be of any help. Best regards, Matthew Kidd, Head of Business.
So straightforward to deal with
So straightforward to deal with - even from over a 100 miles away.
All the paperwork completed electronically, smoothly and quickly.
Car delivered by friendly driver on time.
June 1, 2022
Reply from Sytner Group - Sytner Nottingham MINI
Lovely feedback, Mrs Chichester - thank you for taking the time to share your kind words here! Enjoy your new car and we'd love to look after you the very next time we can be of service. Best regards, Matthew Kidd, Head of Business.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.