Sytner Group - Sytner Nottingham MINI Reviews 

518
TrustScore 4.5 out of 5

4.3

Lenton Lane, NG7 2AX Nottingham, GB


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Rated 2 out of 5 stars

Whist the pre-sale part of the transaction was very good the fact that the car on arrival fell short of my exceptions. A new car should be free of cosmetic flaws. Needless to say these issues ha... See more

Rated 5 out of 5 stars

We had a really positive expreiance, from arriving at Sytner, we had a sales person, Avion, who wasn't at all pushy, who talked us through our options on purchasing a New Mini Countryman, we were give... See more

Company replied

Rated 5 out of 5 stars

I received great communication and support from Matthew Priestly - this wasn't the easiest sale/car switch due to delays created by the Ukraine War and pandemic but Matthew was proactive at keeping in... See more

Company replied

Rated 5 out of 5 stars

Thanks to Evian at Sytner Mini in Nottingham, I am a happy bunny! No hard sell, just a real nice experience, from walking through the door to driving my new car away. Evian was super helpful, he kn... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

518 reviews

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4.3

All reviews

(518)

12,802 reviews in the last 12 months

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Rated 5 out of 5 stars

So straightforward to deal with

So straightforward to deal with - even from over a 100 miles away.
All the paperwork completed electronically, smoothly and quickly.
Car delivered by friendly driver on time.

June 1, 2022
Sytner Group - Sytner Nottingham MINI logo

Reply from Sytner Group - Sytner Nottingham MINI

Lovely feedback, Mrs Chichester - thank you for taking the time to share your kind words here! Enjoy your new car and we'd love to look after you the very next time we can be of service. Best regards, Matthew Kidd, Head of Business.

Rated 5 out of 5 stars

Cannot fault Sytner

Cannot fault Sytner! Were so helpful from start to finish, especially Daniel who made sure we had everything we needed and any problems were resolved straight away.

May 27, 2022
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Reply from Sytner Group - Sytner Nottingham MINI

Good morning and thank you for sharing such lovely feedback! Daniel was absolutely delighted to read your warm words and sends you his very best regards. We look forward to seeing you again the next time that we can be of service. Best regards, Matthew Kidd, Head of Business.

Rated 5 out of 5 stars

Absolutely fantastic service throughout…

Absolutely fantastic service throughout the whole process of buying my Mini.
Becky made the experience a pleasure , amazing customer service and communication , above and beyond what we expected and previously experienced from other dealers.
Would highly recommend buying a Mini from Sytner Mini .

April 22, 2022
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Reply from Sytner Group - Sytner Nottingham MINI

Good afternoon, Patrick. Thrilled that you enjoyed your purchase experience with Becky and the team and I couldn't ask for better feedback, thank you! Thank you for your recommendation, enjoy your terrific new MINI and Becky and the team really look forward to seeing you again soon. Best regards, Matthew Kidd, Head of Business.

Rated 5 out of 5 stars

Love my mini

Firstly, I absolutely love my new mini!!
The garage have been amazing, from buying the car, dealing with the delays in delivery, I can’t fault them. Staff always very professional and caring. Nothing big praise for them!! Thank you!!

April 18, 2022
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Reply from Sytner Group - Sytner Nottingham MINI

Good afternoon, Ali. Delightful feedback - thank you! We're delighted to receive your terrific praise and look forward to the next time that we can be of any assistance. Best regards, Matthew Kidd, Head of Business.

Rated 5 out of 5 stars

I have always found stytner mini Nottm…

I have always found Sytner Mini Nottm very obliging and helpful , Majid in particular has now advised me on the purchase of my last 4 minis - he’s extremely helpful and knowledgeable , nothing is too much trouble .
My latest purchase was initiated in October 2021 , but delivery was delayed until March 2022 due to the global shortage of micro chip conductors.
Maj kept me informed on a regular basis of the progress of the build of the vehicle and arranged for a couple of optional extras to be fitted at my request .
Maj makes the purchase of a car very smooth and easy and I would have no hesitation in recommending him and Sytner Mini Nottingham to friends and family .

April 1, 2022
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Reply from Sytner Group - Sytner Nottingham MINI

Good afternoon, Mrs Betts. Thank you for sharing your lovely feedback regarding your most recent purchase experience with Majid and his colleagues in MINI! Maj sends you his very warmest regards - it's always a pleasure to see you and he really enjoys looking after you. Enjoy your latest fantastic MINI and we all hope to see you again the very next time that we can be of service. Best regards, Matthew Kidd, Head of Business.

Rated 5 out of 5 stars

Excellent service

March 28, 2022
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Reply from Sytner Group - Sytner Nottingham MINI

Good afternoon, Tina. Thank you for your terrific feedback! I do hope that we'll see you again soon. Best regards, Matthew Kidd, Head of Business.

Rated 5 out of 5 stars

Thank you!

I recently collected my brand new mini after a long wait because of Covid and I can 100% say it was worth the wait, it's beautiful and better than expected. The service I received was first class, Liam was professional, friendly and clearly knows his stuff!

March 28, 2022
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Reply from Sytner Group - Sytner Nottingham MINI

Good afternoon, Lara. Lovely feedback - thank you for taking the time to share it here! We're thrilled that you love your new MINI and that you enjoyed your purchase experience with Liam and his colleagues. Liam was delighted to read your kind words and sends you his very best wishes. Kind regards, Matthew Kidd, Head of Business.

Rated 4 out of 5 stars

Used Mini Purchase

Always used Sytner Sunningdale for servicing for last 8 years so very happy to part exchange for a Used Mini from the Nottingham branch. Very good service and people. Would be 5* but I had a long wait for new car to be ready after a long journey.

March 19, 2022
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Reply from Sytner Group - Sytner Nottingham MINI

Good afternoon and thank you for your positive comments and rating. I'm so pleased that you enjoyed your purchase experience with us and I'm most apologetic if you had a bit of a delay in collecting your new car. That said, I trust you're really enjoying it and I do hope that we'll have the opportunity to look after you the next time you need us. Kind regards, Matthew Kidd, Head of Business.

Rated 5 out of 5 stars

The support I received was absolutely amazing

The support I received was absolutely incredible, so understanding and helpful. The entire team made me feel so welcomed and comfortable. Evian was an absolute dream to deal with, he made my buying experience stress free even after facing a number of obstacles. I would recommend to anyone looking to purchase a car.

March 15, 2022
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Reply from Sytner Group - Sytner Nottingham MINI

Wonderful feedback - thank you for sharing! Evian was delighted with your kind words and sends his warmest wishes. Best regards, Matthew Kidd, Head of Business.

Rated 5 out of 5 stars

We had a great time ordering our brand…

We had a great time ordering our brand new Mini exclusive with you, collection of the car was a few weeks later than expected due to the chip situation. The good news is that we have a 22 plate car and the weather is better, so nicer time of the year to enjoy it. The salesman Yas was great fun and was very informative about what we needed to get the best experience from the purchase, and the after sales experience has been excellent as well. Alan and Karen.

March 13, 2022
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Reply from Sytner Group - Sytner Nottingham MINI

Good afternoon Alan and Karen. What lovely feedback! Thank you for sharing your kind words regarding your order, purchase and then the 'exciting bit' taking delivery and enjoying your terrific new MINI! Yas and his colleagues were thrilled to read your kind words and send you their very warmest wishes. Enjoy your wonderful MINI and we hope to see you again the next time we can be of service. Best regards, Matthew Kidd, Head of Business.

Rated 4 out of 5 stars

Happy with the service

Happy with the service and communication and very pleased with my new mini. (Thank you Matthew )
My only gripe would be the phone system for communicating with the sales personnel, I presume this is because of the pandemic and the reception staff are working from home .

March 10, 2022
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Reply from Sytner Group - Sytner Nottingham MINI

Good morning, Pat. I'm delighted that you enjoyed your purchase experience with Matthew and his colleagues and that you're really enjoying your new MINI. Apologies if at any time you weren't able to get through immediately to Matthew, and thank you for the feedback. Enjoy your wonderful new MINI! Best regards, Matthew Kidd, Head of Business.

Rated 5 out of 5 stars

Couldn’t be happier

Excellent service as always from Majid at Nottingham Sytner Mini. Thank you

March 8, 2022
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Reply from Sytner Group - Sytner Nottingham MINI

Super feedback Victoria - thank you for sharing it here! Majid sends you his very best regards and we hope to see you again the net time we can be of any help. Best regards, Matthew Kidd, Head of Business.

Rated 5 out of 5 stars

New mini electric

I purchased my new electric mini from Sytner Nottingham, sales person was Lakhsme Kaur. Lakhsme gave us the service we expected, she was professional and knowledgeable and the transaction went very smoothly.

March 8, 2022
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Reply from Sytner Group - Sytner Nottingham MINI

Good afternoon, Mr Fleet. I'm really pleased to read your positive feedback regarding your MINI Electric purchase and how you were looked after by Lakshme. Thank you for taking the time to share such kind words here. I do hope that we'll see you again soon. Best regards, Matthew Kidd, Head of Business.

Rated 5 out of 5 stars

Great overall service

Great overall service, surroundings, and choices - Liam went above and beyond to help us

March 8, 2022
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Reply from Sytner Group - Sytner Nottingham MINI

Super feedback, Colin - thank you! Liam really enjoyed looking after you and was thrilled to read your kind words. Enjoy your terrific new car and we look forward to seeing you again soon. Best regards, Matthew Kidd, Head of Business.

Rated 5 out of 5 stars

As easy as it could have been.

The staff that we dealt with were both knowledgeable and helpful, we felt completely at ease, and were not pressured into any quick decision, having always paid cash for our other cars, having a payment plan was a new thing and this was all explained to us, and the option that suited us was easy to agree on once it was all laid out for us.
It couldn’t have been made any easier.

March 7, 2022
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Reply from Sytner Group - Sytner Nottingham MINI

Good morning Jason. "It couldn't have been made any easier" - fantastic to hear this and I'm really grateful to you for taking the time to share such brilliant feedback here. Enjoy your terrific new car and I do hope that we'll see you again the very next time we can be of service. Best regards, Matthew Kidd, Head of Business.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, any e-mail questions I sent were answered within the hour. Helpful information at every point smooth professional hand over. Would recommend. My favourite car to drive out of all that I have owned!

March 7, 2022
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Reply from Sytner Group - Sytner Nottingham MINI

Good morning Alex. Lovely feedback, thank you for sharing! We really appreciate your recommendation and hope to see you the next time that we can be of help. Best regards, Matthew Kidd, Head of Business.

Rated 2 out of 5 stars

Approved used Mini filthy. Warranty a joke, steer clear!

Part exchanged 2013 Mini for 2019 Used approved Mini.
Car interior was filthy, dust all over dashboard and seats. Had to clean thoroughly once got the car home. Once at home noticed blowing sound on exhaust, advised to take it to local Sytner Mini as Nottingham 60 miles away to check which they wanted to charge £120 and the approved 1 year warranty would only apply if there was a fault found, otherwise would have to pay the £120.
Would never use Sytner Mini again.

March 5, 2022
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Reply from Sytner Group - Sytner Nottingham MINI

Good afternoon, Richard. Thank you for your feedback and I'm sorry for the slight 'bump in the road'. I'm glad this is now all resolved. Enjoy your MINI. Regards, Matthew Kidd, Head of Business.

Rated 5 out of 5 stars

Excellent Customer Service

This was an excellent experience in buying a car. Evian who was the sales consultant was extremely helpful, honest and kept me informed of any changes to the cars delivery. Once the car arrived, Evian was able to show me everything about the car and explained all the new technology. I would highly recommend Synter Nottingham Mini if you are wanting to purchase this car. All your cost options are discussed in detail and I always felt like I was paying for what I asked for. The car is a little piece of luxury!

February 28, 2022
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Reply from Sytner Group - Sytner Nottingham MINI

What lovely feedback, Lily - thank you for sharing! Evian was absolutely delighted to read you kind words and sends you his best wishes. Enjoy your wonderful new MINI and we hope to see you again the very next time we can be of any help. Best regards, Matthew Kidd, Head of Business.

Rated 5 out of 5 stars

I have just received my third mini from…

I have just received my third mini from Nottingham mini, as always first class customer service. Matthew Priestley sorted everything out with me and on the day of picking up my new mini very patiently went through all paperwork and a few new items to the new mini. Andreas Kyriacou was very thorough with sorting out my new finance agreement and paperwork. Again a very straight forward first class car sales experience.

February 22, 2022
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Reply from Sytner Group - Sytner Nottingham MINI

Thank you Ms Sutton - wonderful feedback! Both Matthew and Andreas were absolutely delighted to read your warm regards... they really enjoyed looking after you! Hope to see you next time for number four! Best regards, Matthew Kidd, Head of Business.

Rated 5 out of 5 stars

Top notch

From start to finish I was very impressed with Daniel and Sytner from the way they managed my initial interest in a new Mini (not too pushy, but always helpful and responsive) down to the sales process; and then through to the handover of the vehicle and the excellent condition of the ex-demo which was sold to me. There was very rapid communication whenever I asked something, with patience and care, and even dog Jasper was welcomed at handover

February 14, 2022
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Reply from Sytner Group - Sytner Nottingham MINI

Good afternoon, John. Lovely feedback - thank you for taking the time to share such kind words regarding your purchase experience with Daniel and his colleagues. Great to hear that Jasper also got involved! Enjoy your terrific new MINI! Best regards, Matthew Kidd, Head of Business.

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