Had an MOT and my service advisor was Logan C. Logan was friendly and informative and answered any questions I had. Top level of service 10 out of 10 for Logan. I also thought the additional video... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Had an MOT and my service advisor was Logan C. Logan was friendly and informative and answered any questions I had. Top level of service 10 out of 10 for Logan. I also thought the additional video... See more
Company replied
Absolutely superb service! From my first phone call to the car arriving on my drive, everything was faultless. The salesman, Reece, was knowledgeable about the car, the process and answered every ques... See more
Company replied
Although there was a slight delay with collection of my new Mini it was dealt with in a professional way. From ordering to collection/handover I was kept informed of progress by either Lee or Simo... See more
Company replied
Started with phone contact to James from home here in North East Scotland. Helpful, nice guy better than other garages I contacted. Then making arrangements to purchase all equally excellent with Simo... See more
Company replied
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
819 Wolverhampton Rd, B68 8DA, Oldbury, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service from start to finish on the purchase of our new Mini 😎

Reply from Sytner Group - Sytner Oldbury MINI
This is the third Mini I have brought from you over the years the service hasn’t changed still excellent . The young man that that helped me this time was more than helpful he kept me informed on the process of my new car. He even sat with me when I drove my new car home as I was a little bit on the frightened side as I have never had an automatic before . Couldn’t thank him enough he’s name is Gary Matthews thank you for a great service. 10/10

Reply from Sytner Group - Sytner Oldbury MINI
Absolutely fabulous everything perfect service fantastic! nothing to much trouble and every question answered with detailed and confidence. Great experience and Friendly service, we were welcomed with our purchase all the way through. Thanks to Reece and Paul for all you have done for our purchases 👍🏻

Reply from Sytner Group - Sytner Oldbury MINI
I received amazing customer service from Sytner. Reece was friendly, polite and knowledgeable and kept me informed through the whole process. I was made to feel like a valued customer. I am delighted with my Mini and would highly recommend.

Reply from Sytner Group - Sytner Oldbury MINI
I found the mini representatives very knowledgeable, friendly and helpful . They were able to offer me a deal that I was happy with. I didn’t feel pressured into having anything I didn’t want. The options were explained well. Great customer service. I was kept informed from start to finish and even after sales.

Reply from Sytner Group - Sytner Oldbury MINI
Excellent service .special thanks to Jordon Scriven for his help and excellent customer skills The whole experience of buying my mini was stress free and that’s why I have gone back to Mini Oldbury for the third time . Thank you to the team.

Reply from Sytner Group - Sytner Oldbury MINI
I felt at ease when visiting the centre and great to see that the salesman don’t pressure you,
I was given plenty of info for me to make the decision.
I will be back in the future.

Reply from Sytner Group - Sytner Oldbury MINI
Amazing staff make buying such a fab car even better. Staff go above and beyond to make your full experience incredible! Thank you so much for all your help!

Reply from Sytner Group - Sytner Oldbury MINI
We saw Jordon who was absolutely fantastic to deal with. Kept us upto with the progress of the new car right upto handover on the 1/9/2021. Fantastic service definitely recommend.

Reply from Sytner Group - Sytner Oldbury MINI
Really super service. Straightforward, polite and professional throughout. Particularly impressed with Reece, who helped us start to finish with part-exchanging our car. He was friendly, polite and professional and at no point did we feel pushed into anything. Would highly recommend the services provided to us, and would return for any future car purchases. Thank you Sytner, and in particular thank you to Reece.

Reply from Sytner Group - Sytner Oldbury MINI
The sales service, provided by Richard Spoor, in the purchase of my new car was excellent. At all stages Richard kept me informed and updated of the progress. All went very smoothly, and I am delighted with my new car. Thank you Richard.

Reply from Sytner Group - Sytner Oldbury MINI
Really impressed with Mini customer services - in particular Jordan. He was friendly, informative and very helpful. Love my new mini!

Reply from Sytner Group - Sytner Oldbury MINI
I have received excellent service from all the staff at mini oldbury
I would like to commend Jordan for his excellent customer service cooperation and keeping his promises
Lizzy also was excellent in her manner and professional attitude

Reply from Sytner Group - Sytner Oldbury MINI
Amazing service. So helpful. Explained everything to me as I don't know much about cars. I gave them my requirements as a family car was needed and helped me every step of the way without any pressure. Talked me through loads of options within my price range.

Reply from Sytner Group - Sytner Oldbury MINI
Absolutely love my new Mini Cooper! Fabulous service from Gary and Reece at the Oldbury showroom. Gary Offered great advice, friendly and kept me updated along the way-whilst my car was in production.Reece Explained all the new gadgets and gizmos on collection -fabulous.
Thank you for great service!
Great customer service through the whole process. Richard was very helpful.

Reply from Sytner Group - Sytner Oldbury MINI
From the first phone call I received from Mark Taylor the service was second to non would definitely recommend

Reply from Sytner Group - Sytner Oldbury MINI
First time MINI buyer extremely impressed with service and help from everyone at Sytner Oldbury.

Reply from Sytner Group - Sytner Oldbury MINI
A big Thank you to Mark Taylor sales Executive, Jim Wilkes and the rest of the team
Thank you for being helpful with information and spending the time with us at the end of what was a very busy day for you. You have kept us up to date at every stage of the process, making the experience of purchasing my mini stress free.
Sonia W

Reply from Sytner Group - Sytner Oldbury MINI
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.