Sytner Group - Sytner Oldbury MINI Reviews 

373
TrustScore 4.5 out of 5

4.4

819 Wolverhampton Rd, B68 8DA Oldbury, GB


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Rated 5 out of 5 stars

Had an MOT and my service advisor was Logan C. Logan was friendly and informative and answered any questions I had. Top level of service 10 out of 10 for Logan. I also thought the additional video... See more

Company replied

Rated 5 out of 5 stars

Absolutely superb service! From my first phone call to the car arriving on my drive, everything was faultless. The salesman, Reece, was knowledgeable about the car, the process and answered every ques... See more

Company replied

Rated 4 out of 5 stars

Although there was a slight delay with collection of my new Mini it was dealt with in a professional way. From ordering to collection/handover I was kept informed of progress by either Lee or Simo... See more

Company replied

Rated 5 out of 5 stars

Started with phone contact to James from home here in North East Scotland. Helpful, nice guy better than other garages I contacted. Then making arrangements to purchase all equally excellent with Simo... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • 819 Wolverhampton Rd, B68 8DA, Oldbury, United Kingdom

  • 0121 552 6464

4.4

Excellent

TrustScore 4.5 out of 5

373 reviews

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4.4

All reviews

(373)

12,192 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish on the purchase of our new Mini 😎

October 4, 2021
Sytner Group - Sytner Oldbury MINI logo

Reply from Sytner Group - Sytner Oldbury MINI

Hi Paul, Thank you for your positive review. I will be sure to share with the team. We hope you have many happy miles of MINI ownership! Regards Sytner Oldbury MINI.

Rated 5 out of 5 stars

This is the third Mini I have brought…

This is the third Mini I have brought from you over the years the service hasn’t changed still excellent . The young man that that helped me this time was more than helpful he kept me informed on the process of my new car. He even sat with me when I drove my new car home as I was a little bit on the frightened side as I have never had an automatic before . Couldn’t thank him enough he’s name is Gary Matthews thank you for a great service. 10/10

October 2, 2021
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Reply from Sytner Group - Sytner Oldbury MINI

Hi Sharon, Thank you for your glowing feedback and continued custom. Gary works incredibly hard on his customer journey, so will be thrilled to read this review. Enjoy many more happy miles of MINI ownership! Regards Sytner Oldbury MINI.

Rated 5 out of 5 stars

Absolutely fabulous everything perfect…

Absolutely fabulous everything perfect service fantastic! nothing to much trouble and every question answered with detailed and confidence. Great experience and Friendly service, we were welcomed with our purchase all the way through. Thanks to Reece and Paul for all you have done for our purchases 👍🏻

October 1, 2021
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Reply from Sytner Group - Sytner Oldbury MINI

Hi Lisa, what lovely feedback, Thank You. I will be sure to share with the whole team, as customer service is incredibly important to the MINI team. Regards Sytner Oldbury.

Rated 5 out of 5 stars

I received amazing customer service…

I received amazing customer service from Sytner. Reece was friendly, polite and knowledgeable and kept me informed through the whole process. I was made to feel like a valued customer. I am delighted with my Mini and would highly recommend.

October 1, 2021
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Reply from Sytner Group - Sytner Oldbury MINI

Hi Bianca, Thank you for your positive review. Reece works incredibly hard at the customer journey, so I know he will be thrilled to read this review when I share it with the team. We hope you have many happy miles of MINI ownership! Regards Sytner Oldbury MINI.

Rated 5 out of 5 stars

I found the mini representatives very…

I found the mini representatives very knowledgeable, friendly and helpful . They were able to offer me a deal that I was happy with. I didn’t feel pressured into having anything I didn’t want. The options were explained well. Great customer service. I was kept informed from start to finish and even after sales.

September 29, 2021
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Reply from Sytner Group - Sytner Oldbury MINI

Hi, Thank you for your positive review. I will be sure to share with the team as it is appreciated. Regards Sytner Oldbury MINI.

Rated 5 out of 5 stars

Excellent service .special thanks

Excellent service .special thanks to Jordon Scriven for his help and excellent customer skills The whole experience of buying my mini was stress free and that’s why I have gone back to Mini Oldbury for the third time . Thank you to the team.

September 27, 2021
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Reply from Sytner Group - Sytner Oldbury MINI

Hi Linda, Thank you for your glowing review and your continued custom! I will be sure to share with Jordan and the team as customer service is extremely important to team MINI. Regards Sytner Oldbury.

Rated 5 out of 5 stars

No pressure salesman with a lot of product knowledge.

I felt at ease when visiting the centre and great to see that the salesman don’t pressure you,
I was given plenty of info for me to make the decision.
I will be back in the future.

September 8, 2021
Sytner Group - Sytner Oldbury MINI logo

Reply from Sytner Group - Sytner Oldbury MINI

Hi Colin, Thank you for your positive feedback and look forward to seeing you again in the future. Regards Sytner Oldbury MINI.

Rated 5 out of 5 stars

Amazing staff make buying such a fab…

Amazing staff make buying such a fab car even better. Staff go above and beyond to make your full experience incredible! Thank you so much for all your help!

September 8, 2021
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Reply from Sytner Group - Sytner Oldbury MINI

Hi, Thank you for your glowing review. I will be sure to share it with the team as it is very much appreciated. Regards Sytner Oldbury MINI.

Rated 5 out of 5 stars

We saw Jordon who was absolutely…

We saw Jordon who was absolutely fantastic to deal with. Kept us upto with the progress of the new car right upto handover on the 1/9/2021. Fantastic service definitely recommend.

September 8, 2021
Sytner Group - Sytner Oldbury MINI logo

Reply from Sytner Group - Sytner Oldbury MINI

Hi Colin, Thank you for your positive review. I will be sure to share it with Jordon as I know he will be thrilled to read it. We hope you enjoy many happy miles of MINI ownership! Best Regards Sytner Oldbury MINI.

Rated 5 out of 5 stars

Really super service

Really super service. Straightforward, polite and professional throughout. Particularly impressed with Reece, who helped us start to finish with part-exchanging our car. He was friendly, polite and professional and at no point did we feel pushed into anything. Would highly recommend the services provided to us, and would return for any future car purchases. Thank you Sytner, and in particular thank you to Reece.

August 27, 2021
Unprompted review
Sytner Group - Sytner Oldbury MINI logo

Reply from Sytner Group - Sytner Oldbury MINI

Hi Andrew, Thank you for your positive feedback. I will be sure to share with the MINI team and in particular Reece as he will be thrilled to read it. Regards Sytner Oldbury MINI.

Rated 5 out of 5 stars

The sales service

The sales service, provided by Richard Spoor, in the purchase of my new car was excellent. At all stages Richard kept me informed and updated of the progress. All went very smoothly, and I am delighted with my new car. Thank you Richard.

August 6, 2021
Sytner Group - Sytner Oldbury MINI logo

Reply from Sytner Group - Sytner Oldbury MINI

Hi Helen, Thank You for your positive review. Richard will be thrilled to read it, so I will be sure to share it with him. I'm so glad you are enjoying your new MINI! Regards Sytner Oldbury MINI.

Rated 5 out of 5 stars

Really impressed with Mini customer…

Really impressed with Mini customer services - in particular Jordan. He was friendly, informative and very helpful. Love my new mini!

August 4, 2021
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Reply from Sytner Group - Sytner Oldbury MINI

Hi Mrs Marsh, Thank You for your positive review. Jordan will be thrilled to read it, so I will be sure to share it with him. Regards Sytner Oldbury MINI.

Rated 5 out of 5 stars

I have received excellent service from…Jordan and lizzy

I have received excellent service from all the staff at mini oldbury
I would like to commend Jordan for his excellent customer service cooperation and keeping his promises
Lizzy also was excellent in her manner and professional attitude

August 3, 2021
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Reply from Sytner Group - Sytner Oldbury MINI

Hi Mrs Davies, Thank you for your glowing review, it is certainly appreciated. I will be sure to share with Lizzie as she works hard at the customer journey and so I know will be thrilled to read it! Regards Sytner Oldbury.

Rated 5 out of 5 stars

Amazing service

Amazing service. So helpful. Explained everything to me as I don't know much about cars. I gave them my requirements as a family car was needed and helped me every step of the way without any pressure. Talked me through loads of options within my price range.

August 1, 2021
Sytner Group - Sytner Oldbury MINI logo

Reply from Sytner Group - Sytner Oldbury MINI

Hi Jo, Thank you for such a positive review. I will be sure to share it with the team as they genuinely appreciate it. Regards Sytner Oldbury.

Rated 5 out of 5 stars

Absolutely love my new Mini Cooper

Absolutely love my new Mini Cooper! Fabulous service from Gary and Reece at the Oldbury showroom. Gary Offered great advice, friendly and kept me updated along the way-whilst my car was in production.Reece Explained all the new gadgets and gizmos on collection -fabulous.
Thank you for great service!

July 30, 2021
Rated 5 out of 5 stars
Sytner Group - Sytner Oldbury MINI logo

Reply from Sytner Group - Sytner Oldbury MINI

Hi Joy, Thank you for the lovely review. It will certainly be appreciated by the whole team, so I will be sure to share it with them. Regards Sytner Oldbury.

Rated 5 out of 5 stars

Great customer service through the…

Great customer service through the whole process. Richard was very helpful.

July 23, 2021
Sytner Group - Sytner Oldbury MINI logo

Reply from Sytner Group - Sytner Oldbury MINI

Hi Gregory, Thank you for your positive feedback. I will ensure we share this will Richard as I know he will be genuinely pleased to read it. Best Regards Sytner Oldbury.

Rated 5 out of 5 stars

From the first phone call I received…

From the first phone call I received from Mark Taylor the service was second to non would definitely recommend

July 14, 2021
Sytner Group - Sytner Oldbury MINI logo

Reply from Sytner Group - Sytner Oldbury MINI

Hi Sean, Thank you for your feedback, it is very much appreciated. Mark works incredibly hard for his customers, so will be thrilled to read this review. Regards Sytner Oldbury.

Rated 5 out of 5 stars

Great Place to buy a MINI

First time MINI buyer extremely impressed with service and help from everyone at Sytner Oldbury.

July 12, 2021
Sytner Group - Sytner Oldbury MINI logo

Reply from Sytner Group - Sytner Oldbury MINI

Hi Mr Instaon, Thank you for your glowing feedback and glad you enjoyed your first MINI buying experience. It means a lot to the team, so I will be sure to share it with them. Regards Sytner Oldbury MINI.

Rated 5 out of 5 stars

Great Team

A big Thank you to Mark Taylor sales Executive, Jim Wilkes and the rest of the team
Thank you for being helpful with information and spending the time with us at the end of what was a very busy day for you. You have kept us up to date at every stage of the process, making the experience of purchasing my mini stress free.

Sonia W

July 7, 2021
Sytner Group - Sytner Oldbury MINI logo

Reply from Sytner Group - Sytner Oldbury MINI

Good morning, thank you for the glowing feedback. The team will be absolutely delighted to read it! Regards Sytner Oldbury MINI.

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