Had an MOT and my service advisor was Logan C. Logan was friendly and informative and answered any questions I had. Top level of service 10 out of 10 for Logan. I also thought the additional video... See more
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Absolutely superb service! From my first phone call to the car arriving on my drive, everything was faultless. The salesman, Reece, was knowledgeable about the car, the process and answered every ques... See more
Company replied
Although there was a slight delay with collection of my new Mini it was dealt with in a professional way. From ordering to collection/handover I was kept informed of progress by either Lee or Simo... See more
Company replied
Started with phone contact to James from home here in North East Scotland. Helpful, nice guy better than other garages I contacted. Then making arrangements to purchase all equally excellent with Simo... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
819 Wolverhampton Rd, B68 8DA, Oldbury, United Kingdom
- 0121 552 6464
4.3
Excellent
372 reviews
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MOT - Logan C
Had an MOT and my service advisor was Logan C.
Logan was friendly and informative and answered any questions I had. Top level of service 10 out of 10 for Logan.
I also thought the additional video of the health check was exceptional.
Thank you guys, very satisfied customer. See you all again for my service 👍
July 31, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Service
Recently I had a full service and warranty replacement carried out on my BMW iX, and although I rarely leave reviews, I felt compelled to share this experience.
From the outset, I was kept fully informed at every stage of the process by Reece, whose enthusiasm, professionalism, and genuine care were evident throughout. His attention to detail and commitment to ensuring everything was handled correctly gave me complete confidence and peace of mind.
The work was completed efficiently and to an exceptionally high standard, and the overall level of customer service exceeded my expectations. It’s clear that customer satisfaction is taken seriously, and that level of dedication makes all the difference.
A sincere thank you to Reece and the team for delivering such an outstanding experience. I wouldn’t hesitate to recommend them to anyone seeking first-class service.
February 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury MINI
Dear Mark, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Reece and the team provided such a high standard of service and made you feel fully informed throughout. It’s wonderful to know that our commitment to customer satisfaction made a positive impression. Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back in the future. Kind regards, Sytner Oldbury MINI Team
My car was booked in for a fast lane…
My car was booked in for a fast lane service this morning at Oldbury at 10am, we arrived on time and booked into reception, but were left waiting for 30 minutes before we had to ask why we hadn’t been seen. There was no apologies for the wait and had been shown the person who we were to see, however just ignored us right in front of him and carried on regardless with another customer.
We were on a tight schedule, hence why we booked the fast lane service, but there was no urgency whatsoever from any staff to assist.
Very disappointed and will not be booking our service with this dealership and will be taking it further afield to where we purchased car from in Shrewsbury as they have a very good customer service.
January 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury MINI
Dear Sarah, We are truly sorry to hear about your disappointing experience at our Oldbury branch. This is not the standard of service we aim to provide, especially for a fast lane appointment. We appreciate you bringing this to our attention and understand your frustration regarding the wait and lack of urgency. We would like to invite you to contact our Head of Aftersales, Arrash Erfan, at arrasherfan@sytner.co.uk, so we can discuss your concerns further. Kind regards, Sytner Oldbury MINI Team
Very good customer service
November 7, 2025
Callum at sytner mini oldbury was great…
Callum at sytner mini oldbury was great very polite professional and well mannered made me and my girlfriend feel very comfortable and up to date threw out the whole process
October 28, 2025
Reply from Sytner Group - Sytner Oldbury MINI
Thank you, Rhys, for your kind words and for taking the time to share your experience. We’re delighted to hear that Callum provided such a polite, professional, and well-mannered service throughout your visit. It’s wonderful to know that both you and your girlfriend felt comfortable and well informed during the entire process. Your feedback is greatly appreciated and serves as a fantastic encouragement to the team at Sytner Oldbury MINI. We hope you enjoy your new MINI!
Poor service received
Poor service received, really unprofessional for such a big business. In August of this year I put a deposit down of £250 on a used mini. My circumstances changed and I cancelled the order only three days later. When I made the payment I asked if the deposit was refundable but received no answer. I assumed wrongly that it was refundable. I subsequently found out it was non refundable. I complained on Trust Pilot and the Representative from the Head Office asked me to contact the Manager from Sytner Oldbury so the issue could be resolved. I have since emailed this Manager twice as instructed and have received no response at all. Dates of emails being 15/09 and 26/08.
September 15, 2025
Unprompted review
Excellent Customer service.Helpfull and knowledgeable staff . Good choice of products .
Excellent Customer service.
September 19, 2025
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for your kind words, Keith. We are delighted to hear that you had an excellent experience at Sytner Oldbury MINI. Our team takes great pride in providing top-notch customer service, and we are thrilled that it did not go unnoticed. We strive to ensure that all our customers feel valued and well taken care of. It is an honour to have earned your 5-star rating and we look forward to welcoming you back for all your MINI needs. Thank you for choosing Sytner Oldbury MINI.
Great buying experience and servicing…
Great buying experience and servicing experience recently. Mark Taylor made the whole buying/hand over experience really great. Will definitely be using these guys again.
September 11, 2025
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for your kind words, Mr Tibbetts. We are delighted to hear that you had a great buying experience at Sytner Oldbury MINI. Our team, especially Mark Taylor, takes great pride in providing exceptional service to our customers. We are glad that you will be using our services again and we look forward to welcoming you back. We strive to maintain high standards and it is an honour to receive such positive feedback. Thank you for choosing Sytner Oldbury MINI.
Great service time after time
Great service time after time. Feel listened to and understood have a range of cars available for you to view too we always come back here when we are looking for our next car
September 9, 2025
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for your glowing review, Danny! We are delighted to hear that you have consistently received great service from us. Our team at Sytner Oldbury MINI takes pride in listening to and understanding our customers' needs. We are also pleased to know that our wide range of cars has been helpful in your decision-making process. It is an honour to have you as a loyal customer and we look forward to assisting you with your next car purchase. Thank you for choosing Sytner Oldbury MINI.
Bryony on the point and called to tell…
Bryony on the point and called to tell every step of way
September 7, 2025
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for taking the time to leave such a positive review, Martin. We are delighted to hear that Bryony provided you with excellent service and kept you informed throughout your experience at Sytner Oldbury MINI. We pride ourselves on delivering exceptional customer service and it's great to know that Bryony was on top of things. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Oldbury MINI.
Defective Mini Electric
I purchased my mini electric on business lease and collected it on 28th March and on the 18th June (less than 3 months) it developed a fault whereby it wouldn’t charge so pretty major and went back to Sytner for repair.
Still waiting for this defective car to be repaired which is nearly 4 weeks later with no apparent ETA on the part ordered.
I asked for the lease payments to be made for the time it’s been off the road but was told they couldn’t do that and asked me to call Mini UK. I objected and asked for the issue to be escalated to a director but obviously they are too busy as I haven’t received any further contact.
If you want good sales service whereby they do everything to get you to buy it’s the place to go BUT be warned you won’t get any support when things go wrong.
UPDATE
Following your reply, although I appreciate your reaching out and suggesting I contact your Duty Manager, I previously asked for a director to call me!
July 14, 2025
Unprompted review
Reply from Sytner Group - Sytner Oldbury MINI
Dear Ian Horton, We are sorry to hear about the issue you experienced with your MINI electric and the delay in getting it repaired. We understand how frustrating this must be for you and we apologise for any inconvenience caused. Our team is working diligently to resolve the issue and we assure you that we are doing everything we can to get your car back on the road as soon as possible. We would like to invite you to contact our Duty Service Manager, Oliver Huxtable, at oliverhuxtable@sytner.co.uk to discuss your concerns further. We value your feedback and we want to ensure that your experience with us is a positive one. Thank you for bringing this to our attention and we hope to have the opportunity to make things right. Best regards, The Sytner Oldbury MINI team
Defective delivery, lied to me
Car was delivered with a defective rear windscreen washer. I thought I could just get this unblocked myself and not bother the dealer, but it turns out it is not fixable and needs replaced. When I asked the dealer to sort this for me I was told the car would have failed the MOT if this was the case and therefore it was working on delivery. This was a lie as rear wipers and washers are not part of the MOT test. These guys had absolutely zero interest in helping me out but were begging for five star reviews on purchase. Once they have your money you are on your own. Gross.
March 31, 2025
Unprompted review
Reply from Sytner Group - Sytner Oldbury MINI
Dear Mark Walker, We are sorry to hear about your experience with our dealership. We would like to apologise for the inconvenience caused by the defective rear windscreen washer in your MINI. Our team strives to deliver high-quality vehicles to our customers, and we regret that this was not the case for you. We would like to invite you to contact our Head of Business Alex Zawadzki on alexanderzawadzki@sytner.co.uk, to discuss this matter further. We value your feedback and hope to have the opportunity to make things right. Sincerely, The Sytner Oldbury MINI Team
It was a pleasure to buy my new mini
It was a pleasure to buy my new mini, Mark Taylor was my salesman who was excellent and I would highly recommend to any of my friends, as I didn’t feel pressured or patronised being a woman(who doesn’t know much about technology)!
February 24, 2025
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for your glowing review, Denise. We are delighted to hear that you had a positive experience at Sytner Oldbury MINI and that Mark Taylor provided excellent service. We pride ourselves on creating a welcoming and pressure-free environment for all of our customers, regardless of their level of knowledge about technology. It is an honour to have your recommendation and we look forward to welcoming you back in the future.
Smooth process from start to finish
Smooth process from start to finish. James was a pleasure to deal with - very helpful, informative, & there was no pressure to buy. As I was buying the car without seeing it, the 'before and after' videos were reassuring and well done. Delivery of the MINI to my home was reasonably priced & efficient. A happy customer who wouldn’t hesitate to recommend this dealership.
January 23, 2025
Unprompted review
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for your kind words, Sue B. We are delighted to hear that you had a smooth and pressure-free experience at Sytner Oldbury MINI. Our team takes great pride in providing informative and helpful service to our customers. We are glad that our 'before and after' videos helped reassure you during the buying process. Our efficient and reasonably priced delivery service is just one of the ways we strive to make the car buying experience convenient for our customers. Thank you for recommending our dealership. We look forward to serving you again in the future.
Great Salesperson/Customer Care
I was invited to see the new Countryman mini and to have a test drive. I was looked after by Lee who could not have been more helpful. He was very pleasant and not at all ‘pushy.’ I would recommend others to use this branch of Sytner and cannot recommend Lee highly enough.
August 12, 2024
Unprompted review
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for taking the time to leave such a positive review, Mrs Glendenning. We are delighted to hear that you had a great experience at our Sytner Oldbury MINI branch and that Lee provided excellent service during your visit. We will be sure to pass on your kind words to him. Thank you for recommending us and we look forward to welcoming you back in the future.
Pleasure to deal with which is really unique.
Started with phone contact to James from home here in North East Scotland. Helpful, nice guy better than other garages I contacted. Then making arrangements to purchase all equally excellent with Simon who helped out when James was busy. Experience in dealership with team all great as well in terms of service and pleasantries / teas / coffees …. Tip top.
August 1, 2024
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for taking the time to leave such a positive review, Mr Browning. We are delighted to hear that you had a great experience with our team at Sytner Oldbury MINI. It's fantastic to know that James and Simon were able to assist you with your purchase and that you found our dealership to be welcoming and accommodating. We appreciate your kind words and look forward to welcoming you back in the future. Best regards, The Sytner Oldbury MINI team.
I FELT SAFE AND NUTURED .JAMES AND…
I FELT SAFE AND NUTURED .JAMES AND SIMON TALKED ME THROUGH EVERY STEP WITHOUT PRESSURE . THEY TREATED ME LIKE THEY WOULD THEIR MOTHERS...UNDERSTOOD AT MY AHE THAT IM A DEFINATE TECHNOFOBE ,PATIENT UNDERSTANDING .I KEEP GOING BACK TO MINI SYNTER IT FEELS LIKE HOME
July 30, 2024
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for your kind words, Ann-Louise. We are delighted to hear that you felt safe and nurtured during your visit to Sytner Oldbury MINI. Our team takes great pride in providing a pressure-free and understanding experience for all of our customers. We are happy to hear that you feel at home with us and we look forward to welcoming you back in the future. Thank you for choosing Sytner Oldbury MINI.
All round good buying experience
All round good buying experience. Sales team are relaxed, knowledgeable and friendly.
July 26, 2024
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for your positive review, Dr Allen. We are delighted to hear that you had a good buying experience at Sytner Oldbury MINI. Our sales team takes pride in providing a relaxed and friendly environment for our customers, while also being knowledgeable about our products. We appreciate your feedback and hope to see you again in the future. Thank you for choosing Sytner Oldbury MINI.
Sytner Olbury : Lauren MacDonald
My distance enquiry was dealt with by Lauren MacDonald who was utterly brilliant in answering my questions and providing all the information requested promptly and accurately, including 3 personal videos.
Having a sales background all my working life, I very much appreciated Lauren’s open question “ What do you particularly like about this car ?”
Unfortunately, through no fault of Lauren, I did not proceed with the purchase, but I have requested a link to submit this review, as I feel very comfortable in recommending Lauren’s professionalism and the back up provided by Sytner Oldbury.
July 15, 2024
Unprompted review
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for taking the time to leave such a positive review, Mr Zammit. We are delighted to hear that Lauren provided you with excellent service and went above and beyond to answer your questions and provide personal videos. We are sorry that you did not proceed with the purchase, but we appreciate your recommendation of Lauren's professionalism and the support provided by Sytner Oldbury. We hope to have the opportunity to assist you in the future. Thank you again for your kind words.
Sytner Oldbury
A nice, comfortable atmosphere with sales advisor eager to get the best deal for customers and themselves. When collecting the new car it was simple and problem free, so a big thank you is in order
July 12, 2024
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for your kind words, Neil! We are delighted to hear that you had a positive experience at Sytner Oldbury MINI. Our team takes great pride in providing a comfortable and welcoming atmosphere for our customers. We are also glad to hear that our sales advisor was able to find the best deal for you. We hope you enjoy your new car and we look forward to seeing you again in the future. Thank you for choosing Sytner Oldbury MINI.
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