Had an MOT and my service advisor was Logan C. Logan was friendly and informative and answered any questions I had. Top level of service 10 out of 10 for Logan. I also thought the additional video... See more
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Absolutely superb service! From my first phone call to the car arriving on my drive, everything was faultless. The salesman, Reece, was knowledgeable about the car, the process and answered every ques... See more
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Although there was a slight delay with collection of my new Mini it was dealt with in a professional way. From ordering to collection/handover I was kept informed of progress by either Lee or Simo... See more
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Started with phone contact to James from home here in North East Scotland. Helpful, nice guy better than other garages I contacted. Then making arrangements to purchase all equally excellent with Simo... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
819 Wolverhampton Rd, B68 8DA, Oldbury, United Kingdom
- 0121 552 6464
4.4
Excellent
373 reviews
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The experience started when I walking…
The experience started when I walking into sytner & was greeted by Billy who from the moment of taking my order to the handover he was amazing kept me informed with everything that was happening with my car would highly recommend anyone who’s interested in buying a mini speak with billy!
February 2, 2024
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for your kind words, Alex! We are delighted to hear that you had such a positive experience with Billy at Sytner Oldbury MINI. We strive to provide the best customer service and it is great to hear that Billy was able to make your experience so enjoyable. We hope that you are enjoying your new MINI and we look forward to seeing you again soon. Thank you for choosing Sytner Oldbury MINI.
The staff were amazing
The staff were amazing, very helpful, kind and knowledgeable. I felt that I was well guided through the process of buying a new car.
January 26, 2024
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for your kind words, Fiona. We are delighted to hear that you had a great experience with us at Sytner Oldbury MINI. Our team is dedicated to providing the best customer service and we are glad that you felt well taken care of. We strive to make the car buying process as smooth and enjoyable as possible and we are glad that we could do that for you. We look forward to seeing you again soon.
Extremely satisfied customer Excellent service from Mark after…
Excellent service from Mark after making an enquiry about one particular vehicle. All questions answered very professionally, a very good video walk around the car. All in all a deal was concluded with in the hour.
January 30, 2024
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for your kind words, Chris. We are delighted to hear that Mark was able to provide you with excellent service and answer all of your questions. We are also pleased that you were able to conclude a deal within the hour. At Sytner Oldbury MINI, we strive to provide our customers with the best possible service and we are glad that we were able to meet your expectations. We look forward to seeing you again soon.
Great customer service
The team at Sytner, Oldbury have been fantastic. This was my first mobility car. Initially Gary dealt with my application and he was extremely competent and handled my application professionally and with ease. When Gary left to work in another department, Lizzie took over and she has been fantastic too and kept me updated throughout, resolving any issues as and when they arose with professionalism and helped the whole process to run smoothly. Any member of staff I encountered were always really friendly and helpful so I really can’t fault my experience.
January 15, 2024
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for your kind words, Mr Smith. We are delighted to hear that you had such a positive experience with us here at Sytner Oldbury. We are proud of our team and the service they provide, and it is great to hear that Gary and Lizzie were able to help you with your application and keep you updated throughout the process. We strive to ensure that all our customers have a pleasant experience and we are glad that we were able to meet your expectations. Thank you for your review.
Highly recommended!
I would highly recommend Sytner Oldbury MINI. The whole experience of buying a car from start to finish was flawless. Callum was very professional and likable.
December 20, 2023
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for your kind words, Jas. We are delighted to hear that you had a great experience with us at Sytner Oldbury MINI. We strive to provide the best customer service and it's great to hear that Callum was able to make your experience a positive one. We hope you enjoy your new car and we look forward to seeing you again soon.
Did what the said that they would do.
Did what the said that they would do.
Very professional staff.
December 27, 2023
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for your 5 star review of Sytner Oldbury MINI. We are delighted to hear that our staff were professional and that we did what we said we would do. We strive to provide the best customer service and experience possible and it is great to hear that we have achieved this. We hope that you will continue to enjoy your MINI and that you will come back to us for any future needs. Thank you again for your kind words.
Collecting our new car…
Very friendly service lizzie explained everything and answered all our questions about the car
December 25, 2023
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for your kind review, Madeline. We are delighted to hear that Lizzie was able to provide you with the friendly service you deserved and answer all of your questions about the car. At Sytner Oldbury MINI, we strive to provide our customers with the best possible experience and we are glad that we were able to do that for you. We hope to see you again soon and thank you for choosing us.
Would recommend
Very good experience from start to finish, we were updated until delivery in a totally professional manner.
Would recommend!
December 22, 2023
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for your 5 star review, Mr Cole. We are delighted to hear that you had a great experience with us at Sytner Oldbury MINI. We strive to provide the best customer service and it is great to hear that we have achieved this. We are glad that you were kept up to date with the delivery process and that you would recommend us. We look forward to seeing you again soon.
Went to buy an unlock wheel nut at this…Pleasant Helpful Staff
Went to buy an unlock wheel nut at this branch , I had a wonderful full experience when I went in to collect and also via phone call arranging the purchase .
I had to claim my cash back from my car dealer and Daniel Morris was as pleasant as ever to assist me with the changes I requested via phone.
Pleasant and helpful staff in this establishment- keep it up please.
December 12, 2023
Unprompted review
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for your kind words, Celiwe. We are delighted to hear that you had a wonderful experience when you visited us at Sytner Oldbury MINI. We strive to provide excellent customer service and it is great to hear that Daniel Morris was able to assist you with the changes you requested. We are glad that you found our staff to be pleasant and helpful and we will continue to do our best to ensure that all our customers have a positive experience. Thank you for your review.
Excellent service from Sytner Oldbury
Excellent service from Sytner Oldbury - communication was regular, detailed and efficient. The whole team were professional, friendly and helpful. My purchase was ‘tailored’ to my needs - I had high expectations for my seventh mini purchased from Sytner and my expectations were met. Thank you so much.
December 16, 2023
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for your kind words and 5 star review. We are delighted to hear that you had such a positive experience with us at Sytner Oldbury. We strive to provide excellent customer service and it is great to hear that we have achieved this. We are also pleased that we were able to tailor your purchase to your needs and that your expectations were met. We look forward to welcoming you back in the future.
Fantastic customer service from both…
Fantastic customer service from both Gary and Mark of mini oldbury branch. Brilliant support with motobility and handover of as well xtra special with refreshments and bow on top of the new car ready for the wow factor response which I really enjoyed. They both went the extra miles for attention to detail and would highly recommend to any future clients .
December 12, 2023
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for your kind words, Mrs Guy. We are delighted to hear that you had a great experience with Gary and Mark at Sytner Oldbury MINI. We strive to provide the best customer service and it's wonderful to hear that we achieved this for you. We are glad that you enjoyed the extra special touches such as the refreshments and bow on top of your new car. We appreciate your recommendation and look forward to welcoming you back in the future.
Knowledgable sales team who listened to…
Knowledgable sales team who listened to me. I was kept updated re the manufacture and shipping of the car. Excellent handover on day I collected my new car.
One irritation- being asked to download and complete documentation prior to collecting my car. I can use a computer but find it difficult to upload photo, driving licence information etc. I would much prefer this to be done in branch on collection day- I think it would enhance customer service.
December 7, 2023
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for your 5 star review, Sue. We are delighted to hear that you had a great experience with our sales team and that you were kept updated throughout the process. We are sorry to hear that you found it difficult to upload the necessary documents prior to collecting your car. We understand that this can be a challenge for some customers and we are always looking for ways to improve our customer service. We will take your feedback on board and consider ways to make the process easier for our customers in the future. Thank you again for your review.
The staff are very friendly and…
The staff are very friendly and helpful. Nothing is too much trouble. We felt very comfortable as soon as we walked in. The person who dealt with us kept us updated at all times and explained everything my daughter needed to know about her new car.
December 1, 2023
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for your kind words, Miss Halligan. We are delighted to hear that you and your daughter had a great experience at Sytner Oldbury MINI. Our team is committed to providing the highest level of customer service and we are pleased that you felt comfortable and well looked after. We understand how important it is to keep our customers informed and we are glad that you felt that your needs were met. We hope that you and your daughter enjoy your new car and we look forward to seeing you again soon.
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for your 5 star review of Sytner Oldbury MINI. We are delighted to hear that you had an excellent experience with our friendly staff and that you were pleased with the quality of our product. We strive to provide the best customer service and ensure that our customers are satisfied with their purchase. We appreciate your feedback and look forward to seeing you again soon. Thank you for choosing Sytner Oldbury MINI.
Motability Users
It would seem the aftersales service offered to Motabilty users by Styner is substandard to that offered to ordinary purchasers. I need warranty work on my Mini Clubman but can only be offered either 20th December (too near Christmas) or, confirmed, 3rd January. No replacement vehicle being available and no collect service until 17th January. Interesting as no customer would tolerate this sort of inferior service.
November 13, 2023
Unprompted review
Reply from Sytner Group - Sytner Oldbury MINI
Good afternoon Mr Bird and thank you for taking the time to talk to me today. I am really pleased I have been able to assist and I will ensure I look after you personally next week when your car is with us for the day. Kind regards Natasha.
Good quality service
Good quality service, the sale team understood my requirements and I was able to get the car I wanted for the price I wanted
November 12, 2023
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for your 5 star review, Miss M A Jones. We are delighted to hear that you had a good experience with us at Sytner Oldbury MINI. We strive to provide the highest quality service and it is great to hear that our sales team were able to understand your requirements and help you get the car you wanted for the price you wanted. We hope you enjoy your new car and we look forward to seeing you again soon.
Amazing service from Lizzie and the team
After an awful experience with Sytner Mini in Coventry (see my other review) I hotfooted it over to Oldbury to see another vehicle. I had a great experience with Lizzie and the team. I found the vehicle I wanted and it was clear they were up for a win-win outcome. I drove away in the vehicle that same day.
Very happy with the service and would highly recommend.
October 30, 2023
Unprompted review
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for your 5 star review, James! We are delighted to hear that you had a great experience with Lizzie and the team at Sytner Oldbury MINI. We strive to ensure that all of our customers have a win-win outcome and are glad that you were able to drive away in the vehicle you wanted that same day. We appreciate your recommendation and look forward to seeing you again soon.
Very friendly and extremely…
Very friendly and extremely helpful.Even though I was purchasing a used model I was treated as if I was buying a brand new top of the range model.Special mention for Elizabeth Swift who guided me through the process in an extremely professional and helpful way.
November 6, 2023
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for your kind words, Paul. We are delighted to hear that you had such a positive experience with us here at Sytner Oldbury MINI. We strive to provide the best customer service possible and it is great to hear that Elizabeth Swift was able to help you in such a professional and helpful way. We are glad that you felt valued and respected, even though you were purchasing a used model. We look forward to seeing you again soon.
100% recommend Sytner MINI Oldbury! Great experience!
I had a really great experience with every visit to Sytner MINI Oldbury, all of the staff were so helpful and friendly, they never put any pressure on you, they just provide you with all of the information and advice you need to help you make decisions with purchasing your new MINI. James Stellas was great throughout the whole process, friendly, patient, and he always kept me up to date. James is a credit to the team!
I absolutely love my new car and i'm so pleased with everything so thank you very much James and the team, I will 100% recommend your branch to everyone i speak to!
October 27, 2023
Unprompted review
Reply from Sytner Group - Sytner Oldbury MINI
Thank you so much for your kind words, Kelly! We are delighted to hear that you had such a great experience with us at Sytner Oldbury MINI. We are so pleased that you are happy with your new car and that James Stellas was able to provide you with all the information and advice you needed. We are proud to have him as part of our team and we are glad that he was able to make your experience with us so enjoyable. We really appreciate your recommendation and we look forward to seeing you again soon.
Excellent
The customer service received from Billy and the team at Oldbury Mini was superb. From the moment I walked into the showroom I was given a warm welcome but not pressured or made to feel awkward in anyway. I’d been to several other dealerships and either totally ignored or pounced upon.
They made the whole process of purchasing my new car enjoyable and stress free. So much so, I traveled over 80 miles from my home in Manchester to use Oldbury Mini and I would 100% recommend to anyone.
November 3, 2023
Reply from Sytner Group - Sytner Oldbury MINI
Thank you for your kind words, Steven. We are delighted to hear that you had such a positive experience with us here at Oldbury MINI. We strive to provide the best customer service possible and it's great to hear that we achieved this for you. We are also pleased that you chose to travel such a long distance to visit us and we hope that you enjoy your new car. We look forward to seeing you again soon.
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