My parents have just bought a car from Karl and Les, Karl made the whole experience smooth and genuinely enjoyable for my parents. From the first message to handing over the keys, he was professional,... See more
Location
Switch locationPenarth Road, CF11 8TT Cardiff, GB
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Huge shoutout to Karl! Professional and friendly throughout our time looking for and buying a car. Never any pressure placed on us. He was very patient and took his time to answer and explain an... See more
Arrived at Cardiff branch to view a car I was thinking about purchasing. Decided it was the right car was met by salesman who had only been working at branch 7 weeks. We discussed part ex and agreed... See more
My parents have just purchased a car from Karl and Les, and the whole experience was fantastic from start to finish. Both Karl and Les were friendly, knowledgeable, and never put any pressure on t... See more
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Penarth Road, CF11 8TT, Cardiff, United Kingdom
4.6
Excellent
3K reviews
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Arrogant, bully of a manager, very unpleasant experience
My daughter and I were looking for a replacement car for her. Initial interactions were positive, she looked at a couple of cars she liked. The sales people looked at her car and then the trouble started. Rather than talk figures the sales man who was new, called in his manager. What an arrogant rude man! He did not listen to my daughter. Kept dismissing what she said. Told her repeatedly how awful her car was and how little it was worth. He pressured her to make the purchase yet offered nothing but unhelpful comments. He is a bully and despite his claimed 20 years in the job lost the sale. I hope his manager reads this! My daughter was getting increasingly stressed by his behaviour, she felt bullied and had I not been there would have been pressured into spending her money. We left and I am pleased to say we went to a far nicer garage and bought a replacement car, gaining a newer car of the same make and model for the same money and with a better part exchange value.
Sytner need to discipline this manager, he lost the sale, is rude, arrogant and a bully. Avoid at all costs, we shall never go back and i wont be recommending Sytner to any of my contacts.
July 31, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Mr Evans, We are truly sorry to hear about your daughter’s experience with us. and apologise on behalf of the store that she felt undervalued and pressured during the process, having understood the journey while in store i can confirm that the vehicle that was being part exchange was value correctly, although pleased that another centre has provided a keener price for you, overall we are disappointed that the impression of SELECT Cardiff was not as we would imagine, we regret that we did not meet your expectations on this occasion. Carl Harris
Terrible dealership
There is so much to be said about the terrible car sold to me and rubbish treatment I received when raising a major fault with a vehicle bought with Sytner Select Cardiff. In short, the car failed, Sytner Select wouldn’t accept the assessment made by their choice of roadside assistance, and rejected my fair and legal right to reject the vehicle within 5 days of its purchase. They made me go through a mediating body, refusing to engage further with me, treating me appallingly in the process, until proved wrong.
In full:
The car, advertised and sold as fully functioning, broke down five days after purchase when the dashboard went blank at maximum speed limit. Roadside assistance’s assessment was a problem with the car’s internal computer. Sytner Select later argued it was “simply a battery fault”, which they “fixed” without informing me or checking with me. All the while the car salesperson, at the point of sale, told me the battery had just been changed - albeit not in writing so I have no other way to prove it but a witness.
When the car was towed back to Sytner Select Bristol, in the city where I am based, reception was notified and keys were handed to a salesperson. Followed days of phone calls requesting an update and an immediate rejection of the vehicle, having put my safety at serious risk and lost all faith in it. Calls were either not answered, redirected, or answered to tell me the person concerned was unavailable. Sytner Select Bristol was “unaware” the vehicle was in their care and struggled to produce the keys. It took for me to pay the Bristol AND Cardiff Sytner Select branches a visit in person to obtain some answers. I was then given an email address to request my formal rejection, which I was told was possible and within my right. Despite this, days later, still without news which I was told would arrive within 24h, the car was deemed “repaired” with a new battery fitted, and my rejection request was denied. Followed numerous emails to several managers, attaching all proof needed. Sytner Select standing firm on their decision, I was told to stop contacting them and that they would no longer engage with me. I was redirected to a mediating body, who asked me to create a full dossier of proof and timeline of events. Once my claim reached Sytner Select, and before the mediating body ruled in either one or the other’s favour, Sytner Select contacted me to backtrack and offer me a full refund. At this point, their responses were regular and prompt. To avoid the risk of losing my case (which however was clearly not going to be the case), I accepted. I however lost out on the possibility of compensation, which Sytner Select would have had to pay me - should the mediating body have ruled in my favour.
Through this whole process, I was ping-ponged around, barely given responses, not offered a courtesy car despite depending on a car for work, and treated appallingly.
I would strongly advise AGAINST buying a vehicle with Sytner Select. Even contacting their central office got me nowhere, what poor customer service and an overall scam.
A full month wasted in the process, leaving me cashless to urgently buy myself another vehicle for work, and causing me all sorts of anxiety and trouble.
March 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Zoé, We are truly sorry to hear about your experience and the distress caused. Your feedback highlights serious concerns regarding our service and communication, which clearly did not meet your expectations or our standards. We sincerely apologise for the inconvenience and anxiety you have faced throughout this process. Please be assured that your comments are taken seriously and will be reviewed to improve future customer experiences. Thank you for bringing this matter to our attention.
0 stars for customer service
After my previous 1 star review. I spoke with Carl Harris and he reassured me about the process. we agreed to still want the car. 10 days later we have had to chase again to be told via email the car had been sent to trade due to some internal miscommunication. The sales rep is away again for 2 days and we are being passed around to raise a refund. I find it incredibly frustrating that no one is willing to take responsibility and deal with this situation instead of telling us I’ve passed this onto a colleague to look into it for you. 0 stars for customer service.
July 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear James, We sincerely apologise for the frustration and poor experience you have encountered. It is disappointing to hear about the lack of clear communication and responsibility taken during this process. We understand how important it is to feel supported and valued as a customer. We would like to invite you to contact our Head of Business, Carl Harris, directly at carlharris3@sytner.co.uk, who will be happy to discuss your concerns further. Kind regards, Sytner Select Cardiff
I had a great experience dealing with Oliver
I had a great experience dealing with Oliver. He was incredibly patient and helped me look at 3 or 4 different cars before I finally decided on the Mazda CX-30. Nothing was too much trouble, and I couldn't be happier with the service and care he provided.
He even waited while I sorted out issues with my bank, which I really appreciated. Oliver made the whole process smooth and stress-free. I highly recommend him if you're looking for excellent customer service!
July 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, William. We’re delighted to hear that Oliver provided such patient and attentive service throughout your car search. It’s wonderful to know he was able to make the process smooth and stress-free, especially while you sorted out your bank issues. Your recommendation means a great deal to us, and we’re thrilled you’re so happy with your Mazda CX-30. We hope you enjoy many miles of driving pleasure in your new car!
Very happy thanks
Mohammed (and Melvin) were both very helpful and friendly. Answered all my questions and helped with the relevant paperwork. I’m delighted with my car and Mohammed made sure everything was ready so I could drive away the same day.
July 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you, T Davies, for your kind words. We’re delighted to hear that Mohammed and Melvin provided such helpful and friendly service throughout your experience. It’s wonderful that all your questions were answered and the paperwork was handled smoothly, allowing you to drive away in your new car the same day. We hope you continue to enjoy your vehicle and look forward to welcoming you back to Sytner Select Cardiff in the future. Your satisfaction means a great deal to us.
Reply from Sytner Group - Sytner Select Cardiff
Dear G Cozens, Thank you very much for your kind words. We are delighted to hear that you found our team friendly and helpful during your experience with Sytner Select Cardiff. Providing excellent customer service is something we take great pride in, and it is wonderful to know that this was reflected in your visit. Your positive feedback is truly appreciated, and we hope to have the pleasure of assisting you again in the future. Best wishes, The Sytner Select Cardiff Team
Professional sales
The process is good and doesn’t take long. The sale ( Shinay & Dafydd)are super professional and helpful.
July 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words. We are delighted to hear that the process was smooth and efficient for you. Shinay and Dafydd will be pleased to know their professionalism and helpfulness made a positive impression. It is always our aim to provide a seamless experience for our customers, and your feedback is greatly appreciated. We look forward to welcoming you back to Sytner Select Cardiff in the future. Thank you once again for your lovely review.
Ivin is the absolute GOAT
Ivin is the absolute GOAT. Bought a b class from him and this guy is the finest that sytner has to offer. The company should be proud of themselves for hiring this fantastic young man. Will always return to Sytner and recommed to anyone buying a car. What a salesman!! Jon is is okay aswell
July 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you so much, Anil, for your fantastic review. We’re delighted to hear that Ivin provided such an outstanding experience and that you’re pleased with your B-Class. It’s wonderful to know that his dedication and professionalism have left such a positive impression. We truly appreciate your kind words and recommendation. Jon will be pleased to hear he made a good impression as well. We look forward to welcoming you back to Sytner Select Cardiff in the future.
Ivin is the best salesman on the planet…
Ivin is the best salesman on the planet what a guy!! Jon is good as well always recommend
July 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you so much, Lesley, for your fantastic review. We’re thrilled to hear that Ivin made such a positive impression and that Jon also provided excellent service. It’s always wonderful to receive such kind words and to know our team’s efforts are appreciated. Your recommendation means a great deal to us. We look forward to welcoming you back to Sytner Select Cardiff in the future. Thanks again for taking the time to share your experience!
It was a great experience with very…
It was a great experience with very friendly and helpful staff. The whole process was seamless and efficient and was made to feel very welcome.
July 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear MB, Thank you ever so much for your kind words. We are delighted to hear that you found our staff friendly and helpful, and that the entire process was seamless and efficient. It is wonderful to know you felt so welcome during your visit. Your positive feedback truly means a lot to us and encourages the whole team to continue providing excellent service. We look forward to welcoming you back to Sytner Select Cardiff in the future. Best wishes, The Sytner Select Cardiff Team
Cardiff sytner Select Mohamed who dealt with our vehicle…
Mohamed who dealt with our vehicle purchase was exceptional and no hard sell , showed us all the details of the car and extremely helpful and knowledgeable on the product, above and beyond
July 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words. We are delighted to hear that Mohamed provided you with exceptional service and made the purchase process straightforward and enjoyable. It is wonderful to know that his knowledge and helpfulness stood out, and that you felt no pressure throughout. Your feedback is greatly appreciated and serves as a great encouragement to the whole team. We hope you continue to enjoy your vehicle and look forward to welcoming you back in the future.
Mohammed was an excellent sales person
Mohammed was an excellent sales person, not pushy but very informative & helpful. Completed the test drive & sale of our car with us, made us feel valued customers despite being busy. Would recommend & return as a customer for future car
July 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words and positive feedback. We are delighted to hear that Mohammed provided you with a helpful and informative experience without being pushy. It’s wonderful to know you felt valued throughout the test drive and sale, especially during busy times. Your recommendation means a great deal to us, and we look forward to welcoming you back as a customer in the future. Wishing you many happy miles in your new car!
Outstanding customer service Shinay was…
Outstanding customer service Shinay was outstanding.
July 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Rebecca, Thank you ever so much for your kind words. We are delighted to hear that Shinay provided you with outstanding customer service during your experience at Sytner Select Cardiff. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is truly appreciated and will be shared with Shinay and the team. We look forward to welcoming you back in the future. Warm regards, The Sytner Select Cardiff Team
customer experience
came in to get an idea of what car i’d like to purchase. Tyrone was very helpful and polite with me the whole time, offering a test drive on multiple cars i was interested in!
Thank you :)
July 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Cam. We’re delighted to hear that Tyrone was helpful and polite throughout your visit and that you enjoyed the opportunity to test drive several cars. It’s great to know we could assist you in getting a clearer idea of the vehicle you’d like to purchase. Your feedback is truly appreciated, and we hope to welcome you back to Sytner Select Cardiff in the future. Thanks again for taking the time to share your experience!
Great and friendly service
Great and friendly service from both Darius and Les that made the whole transaction seamless and stress free.
July 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Thomas, Thank you very much for your kind words. We are delighted to hear that Darius and Les provided you with great and friendly service, making your experience seamless and stress free. It is always our aim to ensure every customer feels valued and well looked after throughout their journey with us. Your positive feedback is truly appreciated and motivates the team to continue delivering excellent service. We hope you enjoy your new vehicle and look forward to welcoming you again in the future. Best wishes, The Sytner Select Cardiff Team
Mohammed was amazing throughout the…
Mohammed was amazing throughout the experience of buying my new car, so friendly and helpful a pleasure to deal with.
July 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you so much, Dean, for your kind words. We are delighted to hear that Mohammed made your car buying experience so enjoyable and that his friendly and helpful approach stood out. It’s always a pleasure to know our team members are making a positive difference. We truly appreciate you taking the time to share your experience and hope you are thoroughly enjoying your new car. Wishing you many happy miles ahead!
Reply from Sytner Group - Sytner Select Cardiff
Dear Roger, Thank you ever so much for your kind words. We are delighted to hear that Ivin and Jon provided you with such an amazing experience. It is always our aim to offer the highest standard of service, and your feedback truly honours their hard work and dedication. We greatly appreciate you taking the time to share your thoughts and hope to welcome you back to Sytner Select Cardiff in the future. Best wishes, The Sytner Select Cardiff Team
Amazing Service and People
From my initial enquiry with Mohammad to picking up the car with Jacob, my experience with Sytner has been amazing. Mohammad was able to handle all of my queries really well, and gave me ample information that helped make my choice easier.
I cannot recommend Mohammad, Jacob and the whole of Sytner Cardiff enough. The service they provide is some of the best I’ve ever received.
Also a shout out to Summer who came to pick me up from the train station and drove me to the dealership.
June 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you, Naveed, for your wonderful review. We are delighted to hear that Mohammad, Jacob, and Summer provided you with such excellent service throughout your experience. It’s fantastic to know that our team made the process smooth and enjoyable, from your initial enquiry to collecting your car. Your kind words mean a great deal to all of us at Sytner Select Cardiff. We truly appreciate your recommendation and look forward to welcoming you again in the future.
Excellent Service
Shinay and Les were fantastic. Very friendly, personable and knowledgeable. Happy with our purchase and the service received today. Wouldn't hesitate to recommend or use again! Thank you.
July 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Corrinne, Thank you very much for your kind words. We are delighted to hear that Shinay and Les provided a friendly, personable, and knowledgeable service during your visit. It’s wonderful to know you are happy with your purchase and the overall experience. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your feedback and look forward to welcoming you back in the future. Best wishes from all of us at Sytner Select Cardiff.
If I could give 0 I would
If I could give 0 I would. Took a deposit for a car gave us bullshit about it being in the garage being prepped and then sold it to someone else after calling us to arrange collection
July 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Claire, We sincerely apologise for the disappointment and frustration caused by your recent experience with us. This is certainly not the standard of service we aim to provide, and we understand how upsetting this situation must be. We would like to invite you to contact our Head of Business, Carl Harris, at carlharris3@sytner.co.uk, so we can discuss your concerns further and work towards a resolution. Kind regards, Sytner Select Cardiff
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