Sytner Group - Sytner Select Northampton Reviews 

2,988
TrustScore 4.5 out of 5

4.7

Ravens Way, NN3 9UD Northampton, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Visited without an appointment and was met by Geani who pointed us in the right direction without being pushy. Both Geani and Louis were professional, polite and helpful ensuring the purchase of our v... See more

Company replied

Rated 4 out of 5 stars

Nikki and Christiana in the service team know how to get the job done that's all I can say. From a terrible experience with the sales team, they sorted all of our concerns, took back the car to be... See more

Company replied

Rated 5 out of 5 stars

Brought a car today from sytner select and it was one of the best experiences we have had when it comes to buying a car! We dealt with 2 gentlemen named Ewan and Ollie, and they was extremely helpful,... See more

Company replied

Rated 5 out of 5 stars

From the start, I was well looked after by every member of the Sytner staff who dealt with me. Everyone was knowledgeable, friendly and professional with a no-nonsense attitude. I bought the car, whic... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • Ravens Way, NN3 9UD, Northampton, England, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,988)

11,844 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from Matt and Ty

Great service from Matt and Ty.
Quick process
Definitely recommend

June 16, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Thank you so much, Carly, for your kind words and positive feedback. We’re delighted to hear that Matt and Ty provided you with great service and that the process was quick and straightforward. It’s wonderful to know you would recommend us, as we always strive to offer the best experience for our customers. Your support means a great deal to the whole team at Sytner Select Northampton. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Dual Ollie Dream Team

Fab team of Big Ollie, Little Ollie. Great service and offering of vehicles. Would thoroughly recommend.

June 16, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Thank you so much for your kind words, Adawson. We’re delighted to hear that Big Ollie and Little Ollie provided you with excellent service and that you were pleased with our range of vehicles. It’s always wonderful to receive such positive feedback, and your recommendation means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to welcoming you back in the future. Thanks once again for choosing Sytner Select Northampton.

Rated 5 out of 5 stars

Very polite and kind people

Very polite and kind people. Highly recommend. Ollie and tye are the hero

June 15, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Dear Ali, Thank you ever so much for your kind words and for taking the time to leave such a wonderful review. We are delighted to hear that Ollie and Tye provided you with excellent service and made your experience a positive one. Your recommendation means a great deal to us, and we will be sure to pass on your lovely comments to the team. It’s always a pleasure to assist such polite and appreciative customers like yourself. Best wishes from all of us at Sytner Select Northampton.

Rated 5 out of 5 stars

Thanks

Thanks, Ollie & Lewis - got me the deal I wanted, great service.

June 15, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Thank you very much for your kind words, Davide. We’re delighted to hear that Ollie and Lewis were able to secure the deal you wanted and provide you with great service. It’s always our aim to ensure every customer has a positive and straightforward experience. Your feedback is greatly appreciated and motivates the whole team to continue delivering excellent service. We hope you enjoy your new vehicle and look forward to assisting you again in the future. Thanks once again for choosing Sytner Select Northampton.

Rated 5 out of 5 stars

Friendly and helpful. Thank you Ollie & Lewis.

Friendly helpful and got us the deal we wanted.

June 15, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Dear Johannah, Thank you very much for your kind words. We are delighted to hear that you found our team friendly and helpful throughout your experience. It’s wonderful to know we were able to secure the deal you wanted, as customer satisfaction is very important to us. Your feedback truly means a lot and encourages us to continue providing excellent service. We hope you enjoy your new vehicle and look forward to welcoming you back in the future. Best wishes, The Sytner Select Northampton Team

Rated 5 out of 5 stars

Great service from Amy and Olly

Great service from Amy and Olly. Helpful, friendly and didn’t feel pressurised at any point. Would definitely recommend.

June 14, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Dear Louise, Thank you very much for your kind words and for taking the time to share your experience with Amy and Olly at Sytner Select Northampton. We are delighted to hear that you found their service helpful, friendly, and pressure-free. It’s wonderful to know that you would recommend us, as customer satisfaction is very important to us. We truly appreciate your support and hope to assist you again in the future. Best wishes, The Sytner Select Northampton Team

Rated 5 out of 5 stars

I went to Sytner select Northampton I…

I went to Sytner select Northampton I had ty and Ollie help me with the purchase of my Audi q2 which may I add made this experience such a breeze for me, everything was so straight forward and I honestly couldn’t be happier. I will most certainly recommend sytner to friends and family and also will definitely come back myself

June 13, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Dear Bianca, Thank you so much for your wonderful review. We’re delighted to hear that Ty and Ollie made your Audi Q2 purchase such a straightforward and enjoyable experience. It’s fantastic to know you felt supported throughout and that you couldn’t be happier with everything. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Wishing you many happy miles in your new Audi! Best wishes, The Sytner Select Northampton Team

Rated 5 out of 5 stars

Both Ollie’s were really helpful and…

Both Ollie’s were really helpful and polite today with purchasing my new car

June 13, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Dear Callum, Thank you very much for your kind words. We are delighted to hear that both Ollies were helpful and polite during your car purchase. It’s always our aim to provide a friendly and professional experience for all our customers. Your positive feedback is greatly appreciated and will be shared with the team. We hope you enjoy your new car and look forward to assisting you again in the future. Best wishes, The Sytner Select Northampton Team

Rated 5 out of 5 stars

Tyreke matt Cole Alfie couldn’t of been…

Tyreke matt Cole Alfie couldn’t of been more helpful and made this process stress free brilliant experience with the team will be recommending to family and friends

June 12, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Thank you so much for your kind words, Natt Lee. We’re delighted to hear that Tyreke, Matt, Cole, and Alfie were able to make your experience stress-free and enjoyable. It’s wonderful to know that our team provided brilliant service and that you feel confident recommending us to your family and friends. Your support means a great deal to us, and we truly appreciate you taking the time to share your positive experience. We look forward to welcoming you again in the future.

Rated 5 out of 5 stars

Really smooth and seamless process

Really smooth and seamless process, all the guys , Matt, Louis & Brad were super helpful! Thank you

June 13, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Dear Ruth, Thank you ever so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Matt, Louis, and Brad were able to assist you so effectively and that the process was smooth and seamless. It’s always our aim to provide excellent service, and your feedback truly means a lot to the team. We hope you continue to enjoy your vehicle and look forward to welcoming you back in the future. Best wishes, The Sytner Select Northampton Team

Rated 5 out of 5 stars

Great experience

Great experience,
Dan and Louis were more than welcoming, professional and great customer service helping us part exchange our vehicle and taking our new car home.
Thank-you both

June 13, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Dear Beth, Thank you very much for your kind words. We are delighted to hear that Dan and Louis provided a welcoming and professional experience throughout your part exchange and new car collection. It’s wonderful to know that their customer service made the process smooth and enjoyable for you. Your feedback is greatly appreciated, and we will be sure to pass on your thanks to both Dan and Louis. We hope you enjoy your new car and look forward to seeing you again in the future. Best wishes, Sytner Select Northampton Team

Rated 5 out of 5 stars

Thank you so much!

Thank you so much TWD and Matt Cole, for all your help with purchasing my new car! You made the whole process so easy from start to finish, and I felt reassured every step of the way. I really appreciate all your support and excellent service. Thanks again—I am very grateful!

June 12, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Thank you very much, Tiia, for your kind words and wonderful review. We are delighted to hear that Matt Cole and the team at Sytner Select Northampton made your car purchase straightforward and reassuring. It’s always our aim to provide excellent service and support throughout the entire process. Your appreciation means a great deal to us. We hope you enjoy your new car and look forward to assisting you again in the future. Thanks once again for choosing us!

Rated 1 out of 5 stars

Worst experience ever buying a car

Picked up the car 14 May, after work that needed to be carried out. Hadn't been valeted and all the extra guardx I paid for hadn't been done. Had to go back to have more work carried out as they were waiting for a part, then found out it needed a new windscreen, at that time they did the valet and guardx d it wasn't the best. Drove it to Wales for a week got it home the following Saturday with low water coolant showing on dash, not low, it had no water in thr reservoir what so ever. After numerous phone calls to the Northants branch, finally got the car picked up on a recovery truck, 4 days later on 3 June. 3 days later found out it was a coolant pipe leaking form the rear heating. 3 days to get a drawing from LR to see where the pipe is to be fitted. Then today 12/6 I had to call again to see what was going on as I had no calls from them at all telling me what was going on. Only to find out that they had received the drawing and had ordered rhe part but still needed it all to be agreed. Was told at least 8hrs to do but still no idea when the vehicle will be ready......
As for Taylor Johnson who is supposedly my assigned advisor I've not managed to speak to him/her what so ever. Not had the car for 30 days yet and it spent more time in your work shop than on the road. I'm really frustrated and just want to hand the car back to yourselves.... very poor customer care service, not one phone call, it's been my wife or myself that have done all the chasing, and it takes ages, as you can never get hold of the relevant person.

May 14, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Dear Jason, We sincerely apologise for the frustration and inconvenience you have experienced with your vehicle and the lack of communication from our team. This is not the standard of service we aim to provide. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk, who will be happy to discuss your concerns and work towards a resolution. Thank you for your patience and understanding.

Rated 5 out of 5 stars

Happy

Both Matt and Louis were very pleasant and professional to deal with. Did not rush the buying process and answered all my questions.

June 12, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Thank you very much for your kind words, DJ. We are delighted to hear that Matt and Louis provided a pleasant and professional experience throughout your purchase. It’s important to us that our customers never feel rushed and that all questions are answered thoroughly. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We hope you continue to enjoy your new vehicle and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Very friendly service with lots of…

Very friendly service with lots of information given. Helped me find the car I was looking car.

June 12, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Dear Ryan, Thank you very much for your kind words and positive feedback. We are delighted to hear that our team provided friendly service and helpful information throughout your visit. It’s wonderful to know we were able to assist you in finding the car you were looking for. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy your new vehicle and look forward to welcoming you again in the future. Best wishes, Sytner Select Northampton

Rated 5 out of 5 stars

Great support from geani and Dan…

Great support from geani and Dan managed to find what I was looking g for within 24h. Highly recommend.

June 11, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Thank you very much for your kind words, Kamil. We’re delighted to hear that Geani and Dan were able to assist you so promptly and find exactly what you were looking for within 24 hours. It’s always our aim to provide excellent support and ensure a smooth experience for our customers. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your positive experience with Sytner Select Northampton. We look forward to welcoming you again in the future.

Rated 5 out of 5 stars

Had an amazing experience

Had an amazing experience, the service was outstanding and the attitude and atmosphere was just impeccable, Matt H was amazing he explained everything clearly and took the time to understand what i was talking about, marcin was also amazing and make me feel comfortable on my test drive

June 10, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Dear Leah, thank you ever so much for your wonderful review. We’re delighted to hear that Matt H and Marcin provided such outstanding service and made you feel comfortable throughout your experience. It’s fantastic to know that the atmosphere and attitude met your expectations so impeccably. Your kind words truly mean a lot to the whole team at Sytner Select Northampton. We hope you enjoy your new vehicle and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

A new car for us

After looking for a car Bradley served us. He was very polite.very knowledgeable and listened to our request . Finding us a perfect car. Ollie saw us when we returned to pick up the car again he was very friendly, took time to explain the paperwork and didn’t make us feel rushed. Thankyou to both of you for giving us a fantastic experience

June 10, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Dear Thomas, Thank you very much for your kind words. We are delighted to hear that Bradley and Ollie provided you with such a positive experience, from finding the perfect car to explaining the paperwork thoroughly. It’s wonderful to know you felt listened to and never rushed during your visit. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy your new car for many miles to come. Best wishes, The Sytner Select Northampton Team

Rated 5 out of 5 stars

5 star service

Alfie helped me in securing my new car. Super helpful and gave me some great advise upon purchasing, would highly recommend! Thank you again!

June 8, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Thank you so much for your kind words, Chloe. We’re delighted to hear that Alfie was able to assist you in securing your new car and provide helpful advice throughout the process. It’s wonderful to know you had a positive experience with us at Sytner Select Northampton. Your recommendation means a great deal, and we truly appreciate you taking the time to share your feedback. Wishing you many happy miles in your new vehicle!

Rated 5 out of 5 stars

Excellent service provided for Sytner…

Excellent service provided for Sytner my sales man was Dan Harvey and what a legend. He helped me with absolutely everything I had a question about. Very open with all information including there mark up on the car itself + all the benefits of dealing with professionals.
I would definitely recommend and buy again from Sytner and Dan himself again.

Just like to say a massive thank you to Dan personally as he was first class.
I also absolutely love my new car 👍🏼

May 17, 2026
Unprompted review
Sytner Group - Sytner Select Northampton logo

Reply from Sytner Group - Sytner Select Northampton

Thank you so much, Chris, for your fantastic review. We’re delighted to hear that Dan provided such excellent service and was able to assist you with all your questions openly and professionally. It’s wonderful to know you’re enjoying your new car and that your experience with Sytner Select Northampton was a positive one. Your recommendation means a great deal to us, and we’re grateful for your kind words about Dan’s first-class support. Wishing you many happy miles ahead!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look