Sytner Group - Sytner Select Nottingham Reviews 

I had a car transferred over from the Swindon branch over to the Nottingham site which I was looking into potentially buying. The staff at Nottingham were very attentive, helpful and explained the process very well. I was able to test drive the car, had plenty of time exploring the features and they answered any queries that we had. We mainly dealt with Deen who was very informative throughout. He helped explained everything to us and made the whole process very smooth.

Purchased a lovely Audi Rs3 from Sytner select Nottingham, smooth experience, highly recommend. Props to Deen and Hannah for looking after me.

Arun was really good and he has great costumer service skills.

Brayden was very helpful and attentive, making the process of buying/part exchange extremely simple.

Booked in for a waiting MOT appointment with a 2 hour waiting period but the car was completed in about 1 hour. Nice waiting area with free WiFi and coffee.

Arun was extremely professional and friendly. Relaxed sales approach which was great. No hidden costs. Met all my expectations.

Excellent service from Brandon and the team

Ethan was very professional, polite and a pleasure to talk to and deal with from the moment we met. He answered all my queries honestly and wasn't pushy when I was making decisions. He made the whole process of buying a new vehicle a very stress free and pleasant experience. I spoke to several other sales folk during my initial visit and the day I collected my new car, all of whom were more than happy to help in any way possible. I would not hesitate to recommend the company to anyone who needs to purchase a new vehicle as their customer service is second to none.

June 2025 went to Sytner Select Nottingham to view a Porsche Macan . The car was lovely, however when asked about the service history a reciept was found in the service book for a large bill stating the vehicle had a replacement engine the customer supplied , no details on the replacement engine mileage etc which put the previous serious history null and void.

The salesman soon virtually snatched this reciept from me and I can only assume disgarded this. I was told the car is my risk if I wanted to buy it knowing this information therefore. I looked at what was in stock for a similar price and a BMW X5 was test driven however compared nothing to the porsche .
Emailed the dealership stating I will await a SUV porsche coming into stock.

August 2025 visited Sytner Select Nottingham again as they had a Porsche Cayenne in stock, similar price and mileage to the macan with the same engine . The car was in good order with a few little bits here and there which is expected as the vehicle had not been prepped.

When asked about the service history I was informed full porsche history until 2023 so the vehicle was due a service, I asked for a copy of the service history only to be shown a blury half cut off screenshot which didnt detail much.
Asked to take the vehicle for a test drive to be told it can only be short due to DPF needing a regeneration and faulty anti roll bars, the test drive consisted of approximately 3 miles in traffic.

I informed the sales man id like to buy the car and id be willing secure the vehicle with a deposit however prior to collecting the vehicle I would like to take the vehicle on a proper test drive without the DPF light being on and the anti roll bar fixed, the gearbox was also slightly clunky which could be due to the above.

However it wasnt as simple as that, I was then informed somebody has placed a £500 deposit on the car, and if I wanted this id have to beat the deposit and pay more than the other person! I was told I needed to pay £1000 refundable.

I explained this didnt seem right, as in theroy somebody could come and pay £1200 to stop me.buying the vehicle.

I was then told the £1000 deposit was due to the car needing a £1000 rear roll bar part.

I then stated i was willing to pay £500 , to be told this is ok however non refundable so if the vehicles not suitable on a test drive then its my loss.

How can anybody be expected to pay £20000 for a vehicle and have to pay £500 non refundable deposit to test drive this properlu! The cayenne was also overdue a gearbox service which they refused to complete.
I was also told I would have to try and find the service history myself!

It appears the rules are made up as they to along?

It appears the vehicles they are selling have very vague history with them.

Ive used sytner select for many years when the leiscter branch was open and this is the reason ive always thought to go back, however its nothing like they used to be.

Such a shame

Ethan’s a nice guy and easy to deal with. Great service all round. Would recommend

Ethan was very helpful, quick, good at what he does!

First time dealing with Sytner Select Nottingham and couldn't be happier with the service. I was looked after by Knate and Hannah and they were so lovely. They understood I was a bit anxious about purchasing a van (only ever owner cars) and they made sure that I was happy before going any further. They made sure I understood all the T&C's and all the small print before letting me walk out with the keys. Honestly I wish I had dealt with them with my previous cars because I felt like I was the only customer and my needs were met in every way. They weren't pushy in getting the sale which made the decision to purchase from them like the right one. Even had follow up calls with Knate who checked in with me to make sure the van was still the right fit for me. If you are looking for a new vehicle honestly gives these guys a chance.

Excellent service from Sytner Select Nottingham. Deen was great from the outset and all the team members I've dealt with have been friendly, courteous, helpful and professional. Very easy, quick buying process. Handover day was brilliant and the car is superb! Deen went above and beyond and came in on his day off to do the handover to me. Many thanks to Adam and Ashley as well!

Bought a car at sytner select nottingham a couple of weeks ago, since i first saw the car on autotrader and expressed my interest it was a smooth process all the way until driving it home ! Jack Riley was in charge of my purchase and he was really lovely and helpful throughout the whole process. Would definitely recommend ! Thanks

After a one star revue for Sytner Select, I received a reply to contact their head of business, John Knowles, to discuss the matter further and to take this opportunity to make things right and regain trust in Sytner Select.
After many emails over several months I received no reply. Finally I emailed advising I was about to give his response a one star revue, that I thought his reply was only to look favourable to trust pilot readers. He replied that he hadn't received any of my emails, and that he was pleased my complaint was resolved. My complaint was not resolved. I was beaten into submission. After months of no car, forced to employ my own independent engineer at cost I was finally given back the cost of the car. No compensation for my expenses or loss of vehicle. but at last rid of this appalling experience. That was until his reply, where again I was treated appallingly by his lack of response. His final email advised that he didn't want to agonise me further and will conclude!
His last comment does show that he agrees that I was agonised. Seems we are getting somewhere...

Braydon at Nottingham was incredible in helping us get our new car! He was so friendly and not pushy at all (unlike some other car dealerships). He was very reassuring with us whilst waiting for finance. If Brandon’s boss reads this he deserves a payrise! Lovely bloke.

Do not Purchase a car from this place!!!!!
I purchased a 2019 Honda civic 1L turbo Blue! The car had been back to them 3x from the date of purchase 18/05/2025 from day one of promise of vehicle being in show room condition, damages were made to the paint work & body work, whilst in there body shop! Bumper sprayed the incorrect colour? Scratches and dents all over the car, the car had been reversed into something whilst in there car and did a poor job to cover it up! Even after the hole rear bumper had been sprayed the wrong colour! They had the car for a total of 4 weeks! The car was finally returned after one manager refused ( Jamie Lowe ) to take the car back and said well what do you expect it’s a 2019 car😳, ( what in worse condition than I purchased it in ? ) finally after nearly a month of hell manager John Knowles looked at the car I showed him photo evidence of when I purchased the car of all previous damage & showed him the new recent damage, he agreed to a ROA, how ever I then had to hand back the courtesy car they gave me, which was fine but then left myself my partner and our 2 year old daughter stranded in Nottingham with no means of getting home safely, fortunately there were a lovely couple who had recently purchased a vehicle from Sytner who were also having problems with there new car who offered to take us all home so they knew we were safe!!!! Absolutely disgusting customer service and I am glad to see the back of them!

We chose to buy from Sytner as a reputable dealer and from my family's past experience and mine with 2 new BMW 5 series purchased by my parents and a new I5 by my brother and 2 minis serviced by Sytner that I own and owned. How wrong could you be? We chose to use our own finance, and this was made difficult from the start because multiple documents invoices incorrectly supplied and was sorry to say that due to them not making extra money out of the finance you were treated like a second-class customer. On the day of collection, we still had to chase the correct documents and were promised a call back that morning that we never received. We turned up to collect the car on the day. And the car was not valeted to standard. The car was missing a puncture repair kit, yet this car had been through a stringent check we were told but items were missing. Naively due to having to get home and get off due to work commitments get off I did not challenge it for the valet and thought I was dealing with a quality dealership with good after sales etc. how wrong you could be I sent an email outlining the interior was disgusting the steering wheel was filthy and the interior leather clean was patchy. Things that had been promised to be done had not been done on my visit to purchase the car I pointed out what looked like white paint marks down the side of the car and paint chips that I would like touching in the plastic trim had had a back to black type substance on it that had been put on patchy and uneven and looks diabolical. I made a request to the garage by email for them to supply a credit or cash and they could even book it for a valet to be completed correctly, and the other issues resolved. I received a call from the garage providing a very defensive stance insinuating that this issue had occurred after taking the car. I explained that I only wanted what was agreed prior to the sale and my request was not unreasonable. The gentleman in question was rude and overtalked me all the time and eventually said if you bring it back, we will sort it if you don’t then basically Hard lines. I explained that for me to bring it back it would take me 90 mins there and back and the time for the Valet so a minimum of 5 hours of my time and my expense and no inconvenience to them for not fulfilling the deal and the service promised. As an alternative I asked them to arrange for me to take the car to the local Sytner garage which would be Sytner BMW Sheffield 9 miles away from my home. This was discounted immediately and said this was not something that they were willing to do.

The bottom line is Sytner has gone down hill and the customer after sales and false promises are rife within this company. In my opinion, spend your hard earned cash elsewhere or make sure you do not take the car without everything being completed or you could be virtually accused of making it up like I was.

Looks like the false promises continue the response said they want to discuss but it is now the 08/08/2025 and I tried to contact John even though we bought a car from them and they have mine and my wife's contact details. Still not heard from them if you are looking for aftersales maybe look elsewhere

From start to finish, the service was efficient and professional. I was sent a video before going to the showroom. At the showroom, Jack showed me the car, was informative and helpful throughout. I have now had the car for five months and it hasn't missed a beat. Would certainly recommend.

My experience with synter nottingham has very pleasent thanks to Allan and Declan. Very friendly and helpfull service, happy to recommend.