Sytner Group - Sytner Select Swindon Reviews 

I had a very disappointing experience with Sytner Select Swindon.

I arranged to view a Mercedes C-Class on Sunday and travelled around 120 miles each way. On arrival, I was told I could not test drive the car because it had not been prepared, despite that being the whole point of going to see it.

I still left a deposit and was told I would receive an email either Sunday or Monday to provide photos of my Vauxhall Astra for part exchange. No email arrived, so I had to chase on Tuesday before it was sent. I provided the photos on Thursday, but by Friday afternoon I still had no response.

When I called again, I was told the Mercedes was ready to go. I asked about the part exchange, as Sytner had originally quoted £2,700 for my Astra. The salesman then called me back shortly afterwards to say they could now only offer £2,000, despite the car having no known issues.

I explained that I could not accept that and that we would need to cancel the sale. The response was simply “OK”.

Overall, the communication was poor, the process felt disorganised, and the part-exchange valuation changed significantly at the last stage. After travelling a long distance, leaving a deposit, and repeatedly having to chase for updates, I expected much better from a Sytner dealership.

Updated following Sytner’s reply: I did contact Mark and didn’t even get a reply! So much for that advice, these guys clearly don’t care about customer service.

Writing on behalf of my father, we recently bought a bmw 5 series from Sytner select Swindon on the 30th may, whilst driving home we noticed the air con wasn’t working and a warning light for the brakes was on. Upon getting home we also noticed one of the suspension air bags had failed leaving the car un useable. Contacted Swindon and they agreed for the repairs to be carried out in Cardiff under warranty as it’s our nearest branch. After we had the car back of Cardiff the brake warning light re appeared and the air con still wasn’t working despite being given an invoice stating the work had been carried out. Since then we’ve been trying to contact Sytner Swindon and been promised they’ll be back In touch within 48hrs, which they haven’t. Upon further investigation the air con holds no pressure which they state on the invoice that it held pressure under testing, and they also state that they replaced a brake pad warning cable but upon checking it was clearly broke and had not been touched, the only job that has been done was the air bag replacement. At this point we contacted Sytner Swindon again yet to no avail still no contact.

Defiantly would not recommend

Everything was clearly explained and all questions were answered easily. Payment and taxing the vehicle all went smoothly.

We had a very positive experience from the very beginning, with friendly and professional service throughout. Special thanks to Michael, whose experience and expertise guided us through the entire process of purchasing our GLC 220d Premium in a pleasant and friendly atmosphere, saving us a great deal of stress.

Michael is definitely the right person in the right place. Thank you for your professionalism, kindness, and excellent customer service.

Professional and helpful experience from Nitin Joe and Cooper.

I cannot tell you how very disappointed and frustrated I am and have been with the after sales/customer service from this dealership.

I purchased a car from them in February, part-exchanging my previous vehicle. That was the end of the matter as far as far as I was concerned.

However, in April I received a PCN from Bristol City Council (I live in Birmingham) for the vehicle detected in a clean air zone. To my knowledge at this time I was no longer the owner. I contacted the dealership to discuss this matter, explaining what had occurred with the PCN from Bristol City Council. I was informed that I would receive a call back from the dealership, but alas no one contacted me.

In May this year I received another PCN from Bristol City Council. Again I contacted the dealership. I explained that this was the second time, and I wanted this matter resolved as soon as possible. I was informed that Markus would contact me to discuss this matter. Again I was not contacted.

I contacted Bristol City Council to explain that I was no longer in possession of the car and hadn’t been since February so I was disputing the fine. They contacted the DVLA who informed them that the change of keeper details hadn’t been updated. While Bristol City Council understood my frustration, but as the car was still in my name I was legally liable for the PCN. They advised that while I was disputing this issue it may be an option to pay the PCN in the meantime to stop the escalation of the daily charge, which I did reluctantly.

Obviously there was a delay in changing the details, but for it to take so long that another PCN was again sent to me is unacceptable. What is most frustrating is that I have contacted the dealership on multiple occasions to resolve this matter, but I have received no response, absolutely nothing.

A mistake can happen, but failing to respond to a customer and rectify the issue is very, very poor after-sales service and indicates that they don' t think the customer is important once the sale is obtained.

As I still hadn’t received a response from the dealership I decided to complete a customer feedback form found on their website a full week and a day ago to see if the anyone would pick up the contents of the feedback form and call me or respond to me. But sadly the only message received from the dealership was the automated response message that states that a response would be received in 48 hours and that as I have said was a whole week and a day ago.

I have even written to the Head of Business, Steven Bryant, to discuss this, thinking that at least I would receive an acknowledgement of the letter or a phone call. Again no response. The letter was sent a week ago.

I am very, very frustrated to say the least. I would definitely, and absolutely NOT recommend this dealership to anyone because obviously if you have an issue they don’t want to deal with no one will get back to you.
On their website front page it states we look forward to welcoming you, until you have a query or an issue that is.

Unfortunately my experience with this dealership has been very unsatisfactory and their lack of communication has been abysmal and has left me with little confident in their customer service.

M Lescott

I bought a car from here three months ago but initially left the premises as I had a totally unsatisfactory “negotiation “ with the salesman who was incompetent and patronising. Half way home I was contacted by a more senior staff member who I had a sensible conversation with, did the deal and they delivered the car to me next day. So far so ok. I’ve subsequently decided to sell the car due to unforeseen circumstances but the dealer who bought through a well known on line auction site forensically checked the vehicle over and found it needed a replacement head gasket which for an M4 is around £5000 so the sale fell through. I have only added 400 miles to the car in three months so can only assume this was a fault that Sytners were aware of hence my score.

Great experience, Test drove a few cars and Rory was very helpful, PX my Audi TTs reasonable offer. Exceptionally good sales man for his age. Enjoyed the day.

The process to buy a new used car was made simple and quick. The people who work there Will, Nathan, Niall are very helpful, nice, and happy to answer questions :)
Thank you

We recently purchased a car from the Sytner Select Swindon branch. The car we chose had not been through their pre-sale preparation checks at the time of viewing, so we expected a 3 week wait. They turned the transaction around in under 2 weeks. This included the preparation checks, full service, MoT and treatment to the alloys (which they did an amazing job on). We were dealt with by William from start to finish, with Kuba having involvement with some of the finer sale details. We were given all of the information we needed and at no point felt pressured into anything. We travelled from Salisbury for the viewing (including test drive) and again for collection. We have already recommended the branch to others and will continue to do so in the future. The standard of product, service and care we received is second to none. Buying a car can be a minefield, but these guys have restored my faith in humanity!

Sadly the second one star review I've left an auto trader dealer in the last 24 hours.

I sent a request asking for the battery state of health on an EV,
To date I've received a message telling me to deal with them through WhatsApp, a message asking if I've received the information I requested to which I gave a polite NO. This was followed by a message explaining how they would prefer a credit check on me for finance to which I replied I haven't had an answer to my question about battery health and I would pay cash not finance followed tonight by another person asking if I've had a reply to..y question and if there is anything they can do

Customer service at it's very worst, the manager wants to be fired - not one of his staff take ownership of an issue to completeness

Not a great boost in confidence to buying from these Muppets !

Everything was planned time was not wasted and all my questions were answered. The salesman (Muhib) was great not pushy but made sure I was happy and all questions were answered. In an industry where salesman push stuff on you that is unsuitable or not needed it was a pleasure to buy from Sytner select.

I absolutely love my Geely car – it’s been a great purchase and I couldn’t be happier with it.
The customer service was really good from start to finish. Ella was fantastic – she’s easy to talk to, very approachable, and made the whole test driving experience fun and relaxed.
Chaylee also really stood out. She understood my needs straight away and worked with me to make sure I could get the car as soon as possible. She was super fast, efficient, and made the whole process smooth and stress‑free.
Overall, a really positive experience – thank you both!

Excellent service from Ashan and Chaylee. Felt cared for through the entire process. Keep up the amazing work!

Amazing service, extremely polite service from Rory and Harry.

I contacted Synter via their web form. The digital assistant said a member of the team would be in touch but, according to their human team, failed to pass on my query.

At the site, which was impressive, the team were welcoming and helpful – really great.

We asked for the service history of the car we planned to buy and found it had been returned to the manufacturer for months with an unknown issue. I asked the team to find out more and whether the car was still under warranty with the manufacturer.

They didn’t know. Keen to buy the car we agreed they would contact me the next morning with more information. Weeks later, no contact – so we decided it would be safer to buy same make, model, year and price somewhere else.

Nial what a man great service and also great advice on the Range Rover me and my wife brought made the whole process simple and easy for us… well done buddy

Ateeq Javid

We are absolutely over the moon with our car purchased from Synter Select Swindon. Mike went above and beyond with his customer service and was extremely knowledgeable about the car, the products and explained the process in a very professional and non pushy way, he really is a credit to Synter. We also would like to mention the lovely Chaylee, she was really lovely and made sure we were fully understanding everything and she gave clear precise information, despite having a migraine, she remained professional and extremely polite. We were even offered an ice lolly as it was extremely hot and not the greatest air conditioning. So, overall, this was a great success and we would highly recommend Synter Select in Swindon to anyone looking for a quality used car and sales people who actually know about the cars they are selling and make you feel like a customer and not just a pound sign. Oh btw: my only criticism is the wait for test drive could be improved by providing sales staff with more than two fuel cards between them all, come on upper management...sort this out for your amazing sales team.

Happy to say we had a great experience , there was absolutely no pressure when we arrived and told Josh we just wanted to have a wander...Lucky for us we found the perfect car a Mercedes E220 d coupe...Josh was really knowledgeable about the car and we consequently bought it after a test drive....Josh and Nathan were very professional and amiable as was Liam when we returned to collect it...can't fault anything..

Sytner Swindon. I wanted a very specific vehicle and after looking for over twelve months, found the perfect car on line at Sytner. Distance selling is difficult at the best of times, but the whole process was made so smooth by Chaylee Scotto and Azher Mahmood. Every query was dealt with in the most professional manner, videos supplied when I asked and all paperwork handled in the blink of an eye. Communication never waivered throughout the whole process. If the rest of the sales team are as professional as this, then you have an exceptional team. Thank you for your assistance in my purchase.