Highest praise possible to Nathan and Will. Both of these gentlemen came highly recommended to me by a friend and they both ensured they lived up to my expectations. Will was incredibly helpful when h... See more
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We were diligently looked after from the moment we walked in the centre. Jakob was informative and friendly and able to answer all our queries before suggesting a number of different options and showi... See more
Company replied
Do not use the Reserve service, I tried over 2weeks to recover my money with success. Call the sales department 9times today & cut off every time even after few minutes of the ring tone.
Even though sadly my new car was not meant to be, the service I received from Sytner Swindon was great. I Initially purchased the car from Joe Excell who took me through the whole process in a friendl... See more
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Penny Lane, SN3 3BW, Swindon, Wiltshire, United Kingdom
- 01793648400
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The Service Department is the complete…
The Service Department is the complete opposite of the sales department.
To be clear the Service Department are excellent, and i would recommend them to anyone

Reply from Sytner Group - Sytner Select Swindon
Had a great service from Jurgen at…
Had a great service from Jurgen at Swindon Sytner Select. Made our car buying experience a very enjoyable moment. He made me put my full confidence in using Sytner in the future for all my car buying business.

Reply from Sytner Group - Sytner Select Swindon
The staff were excellent customer…
The staff were excellent customer service was 1st class
Would highly recommend Sytner Group

Reply from Sytner Group - Sytner Select Swindon
Purchased a car from sytner select…
Purchased a car from sytner select Swindon and it has been one of the hardest car buying processes I’ve encountered. The communication is none existent.
Originally I was told the car had full service history but they only had a record of 3 services (6 year old vehicle) and if I was to go ahead with the car a discount could be provided on the warranty, fast forward a week I was then told the car does have full service history and they have confirmed that, however they just needed to obtain the records from the previous owner.
I was purchasing the car online so was shown a video walk around of the car where they highlight “all” and any imperfections, usual wear and tear for a car that age. They advised they would complete touch ups on the bonnet where stone chips had occurred.
Based on this I have purchased the car expecting to receive the service history records.
On collection day the car was not in the condition stated with scratches all down the passenger side as if it had been dragged through a bush with majority of the scratches removing the paint, not to mention chunks and chips taken out of window seals and door cards and no touch ups to stone chips completed.
A price was renegotiated based on the above imperfections (at no where near market value to correct the imperfections) not great to turn up falsely advising the condition of the vehicle.
I have followed up the service history request over 3 times now with no response at all since purchasing the car.
Have every mind to reject the car due to it being missold.

Reply from Sytner Group - Sytner Select Swindon
A total shower
A total shower. Paid a deposit for a Jaguar XJR which needed some bodywork while this was going on my deposit was returned without any reason. Ot took me a week or so to liquidate my assets to pay for the car now they have cancelled. This leaves me out of pocket due to lost growth and trading cost. The whole process was been a complete mess of poor communication poor actions or in this case the wrong action. Please do not go there unless you are reckless and stupid

Reply from Sytner Group - Sytner Select Swindon
Good experience overall
Good experience overall, I travelled 4 hours to view a CUPRA Born I had been looking for, for several months, I was pleasantly surprised by the condition of the car after having previously had a few disappointing experiences from other dealers, both Jay and Joe were great at allowing me to view the car in my own time, test drive and finalise the deal, I would definitely consider Sytner the next time I need to buy a car

Reply from Sytner Group - Sytner Select Swindon
Great experience!
Very easy to navigate website. Customer service was also fantastic. Pat, Kuba and Nathan were all very helpful and knowledgeable. Highly recommend!

Reply from Sytner Group - Sytner Select Swindon
Seen by Mike today the guy with the…
Seen by Mike today the guy with the Mexican mustash
Very welcoming
Good
Helpful
Very persuasive
Swift and attentive

Reply from Sytner Group - Sytner Select Swindon
Harry And Mike
Harry And Mike Very helpful people and made everything go very smoothly during my time buying a new car, Definitely recommend Sytner Select

Reply from Sytner Group - Sytner Select Swindon
Kuba &Nitin were fantastic
Kuba &Nitin were fantastic, sorted out in just a day, picked up on Saturday morning, fast, friendly, knowledgeable, patient and professional, true gents, very happy with my purchase and extras and the service was excellent.

Reply from Sytner Group - Sytner Select Swindon
Absolutely horrible experience with…
Absolutely horrible experience with disgraceful customer service. I reserved a car through this branch of Sytner for £99 and was ready to pick it up. After being pushed back on the time for it being delivered by over a week, I got in touch with them only for them to tell me they had sold the car I had reserved, deeming the reservation option completely pointless. Would advise anyone to stay away. I have now purchased a car through cinch and it was so easy it puts these clowns to shame . Stay away at all cost.

Reply from Sytner Group - Sytner Select Swindon
I recently purchased a car from sytner.
I recently purchased a car from sytner.
Thank you Harry and Ellie the service i recieved was excellent.

Reply from Sytner Group - Sytner Select Swindon
Really helpful staff and made me feel…
Really helpful staff and made me feel ok been there!
Thank you all i got my dream car with your help

Reply from Sytner Group - Sytner Select Swindon
Great service from Jay and Nial
Great service from Jay and Nial. Pushed all the checks through for us to get the car ready at short notice.

Reply from Sytner Group - Sytner Select Swindon
Jakob and Nathan were absolutely…
Jakob and Nathan were absolutely fantastic. Gave me all the information I required and made buying my car a very easy experience. Thank you for all your help.

Reply from Sytner Group - Sytner Select Swindon
Kuba and Azher did a great job at…
Kuba and Azher did a great job at looking after me and helping me with the purchase of my car!

Reply from Sytner Group - Sytner Select Swindon
Fantastic service from Harry and the…
Fantastic service from Harry and the team. Thanks so much

Reply from Sytner Group - Sytner Select Swindon
I had an amazing experience with Sytner…
I had an amazing experience with Sytner Swindon, Nathan and the team were really helpful with assisting me with the finance and getting everything sorted ready for the drive home. The whole team was really welcoming.

Reply from Sytner Group - Sytner Select Swindon
Really great experience
Really great experience, was looked after by Chaylee and Jacob. The whole sale experience from start finish was fantastic. Very upfront and honest and had our new vehicle ready to go in no time whatsoever.

Reply from Sytner Group - Sytner Select Swindon
Niall and Muhib couldn’t have been…
Niall and Muhib couldn’t have been more helpful, with our part ex and purchase, everything went smoothly following test drive and pick up and hand over. Thanks guys sure we’ll be back again as repeat customers.

Reply from Sytner Group - Sytner Select Swindon
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