Amazing service as usual from BMW Sheffield - second to none. Lewis in servicing was outstanding. Car was in for routine service and it was highlighted that a part may or could fail so he got this cha... See more
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Overall experience was very good. The car issue was dealt with promptly and our allocated members of staff was very helpful during the process . The valet however did let the overall experien... See more
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I had the same, excellent support I always receive. Love the fact that I have a link yo tge same person each time - I get looked after in a way that doesn't happen elsewhere
Company replied
As you expect from a main dealer, work completed to a good standard as far as I can tell. Review of vehicle condition very thorough and helpful. Complimentary wash etc, thanks for that. I received a g... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Brightside Way, S9 2RQ, Sheffield, United Kingdom
- 0114 256 5900
4.7
Excellent
1K reviews
Asks customers to review
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Polite and efficient staff and service.
August 5, 2026
Unprompted review
Customer Service is always excellent.
Customer Service is always excellent.
Staff are friendly, helpful and courteous.
August 6, 2026
Unprompted review
May use AI-assist with repliesRead more
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Great experience from start to finish
Great experience from start to finish! Would definitely recommend BMW Sytner at Sheffield
August 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Miss Sagar, Thank you ever so much for your kind words and fantastic review. We are delighted to hear that your experience with BMW Sytner at Sheffield was great from start to finish. It is always our aim to provide excellent service, and your recommendation means a great deal to our team. We truly appreciate you taking the time to share your thoughts and look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Very good service from Richard Holmes…
Very good service from Richard Holmes and absolutely amazing job from Jon Crapper on my m2 g87.
August 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Alexandros, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Richard Holmes provided very good service and that Jon Crapper did an absolutely amazing job on your M2 G87. It is always wonderful to receive such positive feedback, and we will be sure to pass your compliments on to the team. We truly appreciate your support and look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Excellent supportI had the same
I had the same, excellent support I always receive. Love the fact that I have a link yo tge same person each time - I get looked after in a way that doesn't happen elsewhere
July 31, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you ever so much for your kind words and continued loyalty. We’re delighted to hear that the consistent support and personalised care you receive makes a difference to your experience with us. It’s always our aim to ensure every customer feels valued and well looked after, and it’s wonderful to know this has been reflected in your visits. We truly appreciate your feedback and look forward to continuing to provide you with the same high standard of service in the future. Kindest regards, Ali Taylor
Good customer service from the start
Good customer service from the start, Harvey was vey helpful and provided updates along the way, was a great buying experience.
July 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you very much, Matthew, for your kind words and positive feedback. We are delighted to hear that Harvey provided helpful support and kept you updated throughout your buying journey. It’s wonderful to know you had a great experience with us from start to finish. Your satisfaction is very important, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back to Sytner Sheffield BMW in the future. Kindest regards, Ali Taylor
EXCELLENT SERVICE
EWAN.t
Thankyou for your excellent service, helpfulness shown in our recent purchase. We could not fault anything about our experience.
Glenis and John
July 31, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Glenis and John, Thank you very much for your kind words. We are delighted to hear that you had an excellent experience with us and that our service and helpfulness met your expectations. It is always our aim to provide the very best for our customers, and feedback like yours truly honours our efforts. Should you ever require any assistance in the future, please do not hesitate to get in touch. Kindest regards, Ali Taylor
Reply from Sytner Group - Sytner Sheffield BMW
Dear Paul, Thank you very much for your kind words. We’re delighted to hear you found our service polite, friendly and professional. It’s always our aim to provide a welcoming and enjoyable experience for all our customers. Your positive feedback means a lot to the whole team here at Sytner Sheffield BMW. Should you need any assistance in the future, please do not hesitate to get in touch. We look forward to welcoming you back again. Kindest regards, Ali Taylor
Amazing service as usual from BMW…
Amazing service as usual from BMW Sheffield - second to none. Lewis in servicing was outstanding. Car was in for routine service and it was highlighted that a part may or could fail so he got this changed at no cost - going the extra mile is really appreciated. Will continue to use with all my BMWs - thanks
July 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Alistair, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Lewis provided outstanding service and went the extra mile to ensure your car was well looked after. It’s wonderful to know that our team’s efforts are appreciated and that you’ll continue to trust us with your BMWs. Kindest regards,Ali Taylor
Good hospitality and service.
Good hospitality, great service and staff.
July 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Mr Moyo, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you appreciated our hospitality, service, and staff. It is always our aim to provide a welcoming and professional environment for all our customers. Your positive feedback is greatly valued and serves as a wonderful encouragement to the entire team here at Sytner Sheffield BMW. We look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Excellent service from Chaneice Allen
I received excellent service from Chaneice Allen last year when I bought my new car. From start to finish she was patient, understanding and genuine. Really pleased with the car and the service received, she even checked in 12 months later to see how things were. Hence leaving a review so late after. (Ask for Chaneice).
July 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Liam, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Chaneice provided such patient, understanding, and genuine service throughout your purchase. It’s wonderful to know you’re pleased with both your new car and the ongoing care you’ve received. Your recommendation means a great deal to us. Kindest regards, Ali Taylor
Impeccable customer care and service at Sytner, Sheffield
I was delighted with the results of the MOT especially the video which showed if there was any work to be done and some options for this to be completed.
My car passed the MOT after a few adjustments and great aftercare.
July 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Sughra, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you found the MOT process clear and helpful, especially with the video explanation. It’s wonderful to know your car passed after the adjustments and that you were pleased with the aftercare provided. Your feedback is greatly appreciated, and we look forward to assisting you again in the future. Kindest regards, Ali Taylor
Sytner Mini / BMW made the repair as…
Sytner Mini / BMW made the repair as easy as possible from start to finish. The Customer Service was first rate, the repair excellent and the timescale very quick.
July 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear John, Thank you very much for your kind words and for taking the time to share your experience with Sytner Mini / BMW Sheffield. We are delighted to hear that the repair process was straightforward and that our customer service met your expectations. It is wonderful to know that the repair was completed to a high standard and within a quick timescale. Kindest regards, Ali Taylor
As you expect from a main dealer
As you expect from a main dealer, work completed to a good standard as far as I can tell. Review of vehicle condition very thorough and helpful. Complimentary wash etc, thanks for that. I received a good service but fitting costs were high, nearly £200 to fit a light blister on top of the cost for the part itself seems excessive for what was described by the garage themselves as a quick and simple job. The what’s app communication doesn’t work and nobody responds even though the service is offered on all communications and it was difficult to get through to the dealership on the phone. It would have been 5 stars if not for that. I found the staff to be polite, helpful and courteous when in branch, a real strength.
July 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Adrian, thank you for your detailed feedback. We’re pleased to hear you found the vehicle condition review thorough and our staff polite and helpful. We apologise for any frustration caused by the fitting costs and communication difficulties via WhatsApp and phone. Your comments regarding these areas are appreciated and taken seriously. It’s encouraging to know you received a good service overall, and we hope to provide a seamless experience in all aspects should you choose to visit us again. Kindest regards, Ali Taylor
Easy to arrange service
Easy to arrange service, check in and communication was very good.
July 15, 2026
Unprompted review
Polite and professional service in a…
Polite and professional service in a very nice environment.
July 15, 2026
Unprompted review
Great experience …
After many years and many cars that have serviced us well from this dealership I didn’t think the experience could get any better and then we had the fortunate luck of meeting with Jayna to purchase our latest vehicles and she made the experience go up a level
With her warmth friendly personality and a wealth of experience working within BMW and Sytner shone through when she found the cars and matched our pricing all while experience was wonderful
Along with the other staff all looking after us in their own rolls it really was 5star treatment
July 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you, Paul, for your wonderful review and continued loyalty to Sytner Sheffield BMW. We are delighted to hear that Jayna and the team provided you with such a warm and professional experience, making your latest purchase truly exceptional. It’s always our aim to offer personalised and attentive service, and your kind words are greatly appreciated. We look forward to welcoming you back in the future and hope your new vehicles bring you many enjoyable journeys. Carl Shaw, Head of Business and the Sytner Sheffield Team
Ewan was great at explaining the…
Ewan was great at explaining the benefits of the different options for us around hybrids and electric. Also the difference between the models. The team worked really hard to find a car quickly as my PCP agreement was coming to an end. Also it was to be recognised as a loyal customer supporting the finance team to make the numbers work.
July 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you, Julie, for your kind words. We’re delighted to hear that Ewan and the team were able to clearly explain the benefits of the hybrid and electric options, as well as the differences between the models. It’s wonderful to know that our efforts to support you as a loyal customer and to assist with the finance arrangements were appreciated. Your continued trust means a great deal to us, and we’re pleased we could help you find the right car promptly. Carl Shaw, Head of Business and the Sytner Sheffield Team
Attentive and professional.
The staff at the dealership are very attentive, as well as professional and friendly. The premises are well stocked, and provided me with a test vehicle immediately. There was no “hard sell”, and it was a pleasure to make a “win win” deal with the sales team. A minor hiccup was dealt with very well, and my overall impression was one of a business that cares about making their customers happy with their purchase.
July 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Graham, Thank you very much for your kind words and positive feedback. We are delighted to hear that our team provided a professional, friendly, and attentive service, and that you found the experience enjoyable without any pressure. It’s great to know that the minor issue was resolved to your satisfaction. Your recognition means a lot to us, and we truly appreciate you taking the time to share your experience. We hope you continue to enjoy your new vehicle. Best wishes, Carl Shaw, Head of Business and the Sytner BMW Sheffield Team
Overall experience was very good
Overall experience was very good.
The car issue was dealt with promptly and our allocated members of staff was very helpful during the process .
The valet however did let the overall experience down. The main internal areas (front & rear seating) had a very basic valet but the boot hadn’t been done at all and the outside of the car far from perfect.
Follow up call did address this and offer a complimentary valet if I can find the time to ever book it back in.
Communication
July 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Wendy, thank you for your positive comments regarding the prompt handling of your car issue and the helpfulness of our team. We apologise that the valet service did not meet your expectations, particularly with the boot and exterior. We appreciate your feedback as it helps us improve. It’s good to hear that our follow-up communication was satisfactory. We hope to welcome you back in the future and provide a fully satisfying experience throughout. Kind regards, Carl Shaw, Head of Business and the Sytner BMW Sheffield Team
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