Sytner sets the benchmark for efficiency and great customer service, based on my experience. We booked our car in for a standard service. The welcome is friendly and efficient. An assigned repres... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service as always from Sytner. Everything was explained to me. Gerard worked hard to ensure I purchased the vehicle that matched my needs. Andrew from the financial services team made sure I... See more
Company replied
Well, for the third time in 7 years we had bought a used car from Sytners Sheffield. We keep coming back as our sales contact, Gerard Godlington always finds us the car that we want. He's a credit t... See more
Company replied
I recently bought a MINI from Sytner Sheffield, part-exchanging my old MINI, and I couldn’t be happier with the whole experience. The service was excellent from start to finish. I felt really well... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Brightside Way, S9 2RQ, Sheffield, United Kingdom
- 0114 256 5900
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Consistently excellent
I can only repeat reviews given following previous visits. Friendly staff, comfortable waiting environment and thoroughly professional technicians providing detailed service reports and recommendations. The spacious facility gives the opportunity also to view current car models.
June 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Robin, Thank you very much for your kind words and continued support. We are delighted to hear that our friendly staff, comfortable waiting area, and professional technicians have consistently met your expectations. It is wonderful to know you appreciate the detailed service reports and recommendations, as well as the spacious facility that allows you to view our latest car models. Your positive feedback is greatly valued and encourages us to maintain the high standards our customers deserve. We look forward to welcoming you back again soon. Kindest regards, Ali Taylor
Sam Keyworth was great from start to…
Sam Keyworth was great from start to finish!
June 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you very much for your kind words, Olly. We’re delighted to hear that Sam Keyworth provided you with excellent service from start to finish. It’s always wonderful to know our team members are making a positive impact and ensuring a smooth experience for our customers. Your feedback is greatly appreciated and motivates us to maintain the highest standards. We hope you continue to enjoy your BMW. Kindest regards, Ali Taylor
Very professional on arrival
Very professional on arrival, shown through to the showroom/ reception area told a seat number to sit at and straight away offered a coffee while waiting for booking in agent , who explained everything well and said he would keep me informed of progress when recall item was completed ( replacement starter motor ) when I collected my car it had been cleaned and hoovered presented very nicely, thank you for your excellent service which I would recommend to anyone.
June 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Mr & Mrs Sanderson, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our team professional and that the service, including the replacement starter motor and vehicle presentation, met your expectations. It’s wonderful to know you felt well informed throughout the process and appreciated the refreshments offered. Your recommendation means a great deal to us, and we look forward to welcoming you back to Sytner Sheffield BMW in the future. Kind regards, Kindest regards, Ali Taylor
Reply from Sytner Group - Sytner Sheffield BMW
Thank you very much for your kind words. We are delighted to hear that everything was sorted quickly and to your satisfaction. Kindest regards, Ali Taylor
Notwithstanding there is a problem with…
Notwithstanding there is a problem with the car which is still not resolved, my experience so far has been completely in line with what I have come to expect. The WorkShop staff, in particular Mr Walker, have been very helpful at all times and, so far, have supported me completely in what is a difficult and worrying situation for me for various reasons.
The problem is not yet resolved, but this is because we are waiting for a part which needs to be sent from Germany and has an unknown/potentially long lead-time. I have issues about that(!), but it is out of the control of Sytners who, I know, are as frustrated as me by the situation and trying their best to press for delivery.
June 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you for your thoughtful and understanding review. We truly appreciate your patience during this challenging situation and are pleased to hear that Mr Walker and the workshop team have provided you with helpful and supportive service. We fully appreciate how frustrating delays can be, especially when awaiting parts from abroad. Your kind words mean a great deal to us, and we remain committed to supporting you throughout this process. Please do not hesitate to get in touch if you need any further assistance. Kindest regards, Ali Taylor
Really satisfied with the professional…
Really satisfied with the professional staff from start to finish. I can highly recommend Sytner BMW Sheffield.
June 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Mr Ingram, Thank you very much for your kind words and for taking the time to share your experience with Sytner BMW Sheffield. Kindest regards, Ali Taylor
Appreciate having to book my car in for…
Appreciate having to book my car in for service but disappointed that it took over 5 hours for the work to be undertaken. Why be asked to bring in the car for 845am and the work on my vehicle did not commence until some time later ?. Also the environmental charge seemed excessive and not made aware that this would be included in the service charge.The young lady I met on arrival was very polite and courteous
June 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Mr Lamb, thank you for your feedback. We apologise for the delay you experienced and understand your frustration regarding the wait time before work commenced on your vehicle. We also regret any confusion caused by the environmental charge and appreciate you bringing this to our attention. It is good to hear that you found our colleague polite and courteous. Your comments are valued and help us to improve the service we provide to our customers. Kind regards, Sytner Sheffield BMW.
Jason was excellent and helpful from…
Jason was excellent and helpful from start to finish
Thank you
June 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Donna, Thank you very much for your kind words. We are delighted to hear that Jason provided excellent and helpful service throughout your experience. It is always our aim to ensure every customer feels supported from start to finish. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We hope you continue to enjoy your BMW and look forward to welcoming you back to Sytner Sheffield in the future. Best wishes, Carl Shaw, Head of Business, and the Sytner Sheffield BMW Team
A very positive experience
Having had poor communication and service from another Sytner dealership
Elsewhere. I booked my service with Sheffield.
From start to finish excellent communication and service.
Having to travel from Manchester and back my loan car was upgraded on the morning to an x5 from a mini.
Although booked in for a major 4 year service, checks on the system showed this had been done 2 years ago do in the end only needed less major 2 year service. Problems updating software on the app at home were also sorted out.
Overall a very positive experience at Sytner BMW Sheffield
June 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Horatio, Thank you very much for your kind words and for choosing Sytner Sheffield BMW for your service. We are delighted to hear that our communication and service met your expectations, especially given the distance you travelled. It’s great that we could upgrade your loan car and resolve the app software issues promptly. Your positive experience means a lot to us, and we look forward to welcoming you back in the future. Best wishes, Carl Shaw, Head of Business, and the Sytner Sheffield BMW Team
I had to take my Defender for repairs…
I had to take my Defender for repairs after finding a dent in the front. Sytner are superb! Efficient, professional and much more importantly don’t inflate prices. I was extremely happy with the service and recommended them straight away to my husband who’s booking his car in too now.
June 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Lynda, Thank you very much for your kind words. We are delighted to hear that you found our service efficient, professional, and fairly priced. It’s wonderful to know you were happy with the repairs to your Defender and that you have already recommended us to your husband. Your support means a great deal to us, and we look forward to welcoming you both back in the future. Kindest regards, Ali Taylor
Good communication via telephone call
Good communication via telephone call, messages and email. Easy booking in online.
The difficulty was choosing the correct options against the fault showing on the car screen. However a telephone call with Martin who explained what service was required and why cleared that problem.
June 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Craig, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We’re delighted to hear that our communication was clear and that Martin was able to assist you in understanding the service requirements. It’s great to know that the online booking process was straightforward, despite the initial difficulty with the fault options. Your feedback is greatly appreciated, Kindest regards, Ali Taylor
Another great experience
As ever , very well looked after. A complimentary addition to my car which was a nice surprise . When I brought my car to review the problem I asked to purchase a paint sample - nothing to much as they obliged on a chip whilst I waited . Super happy.
Martyn keeps you updated throughout and he cannot do enough for you . Usual video check of car complimentary too . Thank you all . A big shout out for the ladies who serve me coffee all day too . Lesley
June 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Lesley, Thank you ever so much for your lovely review. We’re delighted to hear you felt well looked after and that Martyn kept you informed throughout. It’s wonderful to know the complimentary paint sample and video check were appreciated, as well as the service from our team, including the ladies serving your coffee! Your kind words truly mean a lot to us all. We look forward to welcoming you back to Sytner Sheffield BMW in the future. Kindest regards, Ali Taylor
Reply from Sytner Group - Sytner Sheffield BMW
Dear Mr Arkley, Thank you very much for your kind words. We are delighted to hear that you found our staff friendly and helpful during your visit to Sytner Sheffield BMW. It is always our aim to provide a welcoming and supportive experience for all our customers. Kindest regards, Ali Taylor
I was looked after by David Smith who…
I was looked after by David Smith who was great, very knowledgeable and accommodating.
On my initial visit to Sytner, I was extremely dissatisfied. A lady in the sales team looked after us, she very impatient, didn’t follow up with anything she had promised and made me and my partner feel stupid for being there and not being ready to buy a car on the spot.
I was ready to take my business to other BMW dealers, but I spoke with Dave and he was great and really easy to arrange a deal with.
May 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you very much for your kind words, Jake. We’re delighted to hear that David provided such a fantastic experience throughout your BMW purchase. It’s great to know you felt well informed with David, and we can only apologise for your initial experience. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your positive experience. We look forward to welcoming you back to Sytner Sheffield BMW in the future, Kindest regards, Ali Taylor
WE DEALT WITH A SALES MAN DAVID SMITH…
WE DEALT WITH A SALES MAN DAVID SMITH HE MADE US SO WELCOME AND RELAXED.
VERY PROFESSIONAL EVERYTHING WENT SMOOTHLY
A GREAT EXPERIENCE
June 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Glyn, Thank you very much for your kind words. We are delighted to hear that David Smith made you feel so welcome and relaxed throughout your experience. It’s wonderful to know that everything went smoothly and that you found the service professional. Your positive feedback means a great deal to us, and we are thrilled that your experience with Sytner Sheffield BMW was a great one. We truly appreciate you taking the time to share your thoughts. Kindest regards, Ali Taylor
Great Place to get Your BMW Serviced
Had my BMW X5 50e serviced with its first two year service check and oil change, and all the work was carried out whilst I waited in the comfortable lounge area. I was kept informed of the progress and the car was washed and valeted before being returned to me, and as a bonus, the final cost was less than the estimated cost which was quite pleasing.
June 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Gary, Thank you for your kind words and for choosing Sytner Sheffield BMW for your X5 50e’s service. We’re delighted to hear you found the lounge comfortable and appreciated being kept informed throughout the process. It’s great to know the car was returned to you washed and valeted, and that the final cost was pleasantly less than expected. Your feedback means a lot to us, and we look forward to welcoming you back for any future servicing needs.Kindest regards, Ali Taylor
Thank you for the service
Thank you for the service, Scott. Always a pleasure
June 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Syed, Thank you ever so much for your kind words. It’s always a pleasure to hear that our service has met your expectations. Scott and the entire team at Sytner Sheffield BMW truly appreciate your continued support and loyalty. We strive to provide the best experience possible, and your feedback is a wonderful encouragement. Should you need any assistance in the future, please do not hesitate to get in touch. Kindest regards, Ali Taylor
Excellent service
We had a really smooth experience at Sytner Sheffield from stat to finish.
cant thank Paul Whitehurt enough for making it so easy to choose our new car.
May 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Laura, Thank you ever so much for your kind words and for taking the time to share your experience at Sytner Sheffield. We are delighted to hear that your journey from start to finish was smooth and enjoyable. Paul Whitehurt will be thrilled to know he made choosing your new car an easy and pleasant process. It’s always a pleasure to assist customers in finding the perfect vehicle. We hope you enjoy every moment with your new car. Kindest regards, Ali Taylor
Ewan at Sytner Sheffield - excellent!
Everyone at Sytner Sheffield was excellent, but a special mention must go to Ewan who consistently went above and beyond. He has been super helpful - and super patient with us and our endless ‘how do I do…?’
From an initial phone call on a Friday, arranging the paperwork over the weekend, to coming up from Kent and picking the car up on a Sunday, Ewan somehow got it all together!
What a charming, polite but also extremely capable young man!
[vehicle purchased: new X7 M60i]
May 31, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
DearNicholas Mayhew, We really appreciate your super feedback, thank you so much for taking the time to leave the lovely review for Ewan and the Team, Its fabulous to hear that Ewan went above and beyond to assist you in your purchase. I will certainly pass your comments on to him. We look forward to welcoming you back in the future. kindest regards, Ali Taylor - Sytner Sheffield
Friendly and informative.
June 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Mr Reckziegel, Thank you very much for your kind words. We are delighted to hear that you found our team friendly and informative during your visit to Sytner Sheffield BMW. It is always our aim to provide a welcoming and helpful experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. Kindest regards, Ali Taylor
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.