Sytner sets the benchmark for efficiency and great customer service, based on my experience. We booked our car in for a standard service. The welcome is friendly and efficient. An assigned repres... See more
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Excellent service as always from Sytner. Everything was explained to me. Gerard worked hard to ensure I purchased the vehicle that matched my needs. Andrew from the financial services team made sure I... See more
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Well, for the third time in 7 years we had bought a used car from Sytners Sheffield. We keep coming back as our sales contact, Gerard Godlington always finds us the car that we want. He's a credit t... See more
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I recently bought a MINI from Sytner Sheffield, part-exchanging my old MINI, and I couldn’t be happier with the whole experience. The service was excellent from start to finish. I felt really well... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Brightside Way, S9 2RQ, Sheffield, United Kingdom
- 0114 256 5900
4.8
Excellent
1K reviews
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Came in to drop the car off to fix a…
Came in to drop the car off to fix a fault. Had to wait 25 mins before someone came out of the office to see my partner to get the keys. Had agreed to meet with someone afterwards on collection of my car to discuss changing my car. Waited again for about 15mins no one showed, so we left. The stars are for the fact the fault got fixed on the car. But the customer service was lacking.
June 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Dan, thank you for your feedback. We apologise for the delays you experienced during your visit and understand how frustrating this must have been. We are pleased to hear that the fault on your car was resolved, but we regret that our customer service did not meet your expectations. We would like to invite you to contact our Head of Business, Carl Shaw, at carlshaw@sytner.co.uk to discuss your experience further. Your satisfaction is important to us. Kindest regards, Ali Taylor
Great sales representative and company…
Great sales representative and company to deal with.
May 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Richard, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you found both our sales representative and company a pleasure to deal with. It is always our aim to provide excellent service and ensure our customers feel valued throughout their journey. Kindest regards, Ali Taylor
Excellent service for me and my vehicle
First time here and i was very impressed with the customer service. The staff were friendly and offered clear guidance on what was required. A very positive experience
May 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Laddie, Thank you very much for your kind words and for taking the time to share your experience at Sytner Sheffield BMW. We are delighted to hear that our team provided friendly and clear guidance, making your first visit a positive one. It is always our aim to offer excellent customer service, and your feedback is truly appreciated. We look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Great service from start to finish
Great service from start to finish, highly recommended
May 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Richard, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you found our service excellent from start to finish. Your recommendation means a great deal to us and motivates the entire team to maintain the highest standards. Kindest regards, Ali Taylor
Everything done very professionally.
Everything done very professionally.
May 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear James, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found everything to be carried out very professionally. It is always our aim to provide the highest standard of service to all our customers. Kindest regards, Ali Taylor
The overall service and the attention to…
The overall service and the attention to the customers needs.
May 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Andy, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you appreciated the overall service and the attention given to your needs. It is always our aim to provide a personalised and attentive experience for every customer. Kindest regards, Ali Taylor
Are experiennce was easy from start to…
Are experiennce was easy from start to finish would definitely recommend them Ewan and staff brilliant!
May 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Colin, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that your journey with Sytner Sheffield BMW was straightforward from start to finish. Ewan and the entire team are thrilled to know their efforts made a positive impression. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Going above and beyond!
Connor from the start to finish was extremely professional, not only efficient but also very attentive in the details during our purchase process.
Working tirelessly to ensure we were informed and kept upto date ( even sending mails at 11:00pm)
Handover day he made the whole experience really special.
Highly recommended and leaving 2 satisfied customers and a dog called Fitzy 🐶
Best Ana Andy and 🐶
May 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you, Ana, Andy and Fitzy, for your wonderful review. We’re delighted to hear that Connor provided such a professional and attentive service throughout your purchase. It’s fantastic that he went above and beyond to keep you informed, even late into the evening, and made handover day truly special. Your recommendation means a great deal to us. We hope you all enjoy many happy journeys in your new BMW. Kindest regards, Ali Taylor
Sytner Jaguar Land Rover…
Took my car to Sytner Jaguar Land Rover in Huddersfield to be repaired after it was delivered faulty from another dealer, Anya was very helpful in getting me a dealt with as quickly as possible, knew exactly what needed to be done, communicated with me, and was even able to get me in sooner as a previous job changed.
May 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you, William, for your kind words and for taking the time to share your experience. We’re delighted to hear that Anya was able to assist you promptly and communicate clearly throughout the process. It’s great to know that your repair was handled efficiently and that we could accommodate you sooner than expected. Kindest regards, Ali Taylor
Scratched paintwork sorted immediately
Popped by for advice on scratched paintwork. Reasonable quote given and fixed there and then.
Great service all round.
May 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Rob, Thank you very much for your kind words and positive feedback. We’re delighted to hear that you found our quote reasonable and that the repair was completed promptly to your satisfaction. Kindest regards, Ali Taylor
Liked the drop off procedure but seemed…
Liked the drop off procedure but seemed to be waiting ages for my car collection.
Happy with the service and MOT carried out and of course appreciated the car wash and valet.
May 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you for your thoughtful review. We’re pleased to hear you were happy with the service and MOT carried out, as well as the car wash and valet. We do apologise for the wait during your car collection and appreciate your patience. Your feedback is valuable to us, and we’re glad the drop-off procedure met your expectations. Kindest regards, Ali Taylor
Excellent every time
As usual the people at Sytner are excellent I have recently ordered a new car and it had been a pleasure to deal with them. I am kept informed of the progress of the car and the attention to detail is second to none they could not be more helpful. In particular the salesperson Sam Keyworth is such a pleasure to deal with and gives us his full attention and is always happy to answer any questions we have.
May 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Pauline, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that Sam and the team provided you with excellent service and kept you well informed throughout your car order. Kindest regards, Ali Taylor
Lovely customer service
Lovely customer service, bright & airy showroom, staff couldn't do enough to help , my dusty little mini came back to me looking & smelling brand new all complementary the staff were wonderful & never pushy. Thank you .
May 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Deborah, Thank you ever so much for your kind words. We’re delighted to hear you enjoyed our bright and airy showroom and that our team were so helpful throughout your visit. It’s wonderful to know your MINI was returned looking and smelling brand new, all complimentary. Your appreciation means a great deal to us, and we’re thrilled our staff made your experience so pleasant without being pushy. Kindest regards, Ali Taylor
I would like to say that Scott Walker…
I would like to say that Scott Walker is a true professional and a gentleman, he is my go to when I need to sort anything with my servicing he provides me with a great service. Thanks again Scott. And of course thank you Andy
May 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you very much for your kind words, Keith. We are delighted to hear that Scott Walker has consistently provided you with excellent service and support for your servicing needs. It’s wonderful to know that he has earned your trust and remains your go-to person. We will be sure to pass on your thanks to both Scott and Andy. Your continued loyalty is greatly appreciated, and we look forward to assisting you again in the future. Thank you once again for your lovely feedback. Kindest regards, Ali Taylor
BMW Sales
The specific engagement from the BMW Rep (Dave Smith) was and is exceptional. He understands the needs of the customer and tailors his support accordingly.
April 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Steven, Thank you very much for your kind words regarding your experience with Dave Smith at Sytner Sheffield BMW. We are delighted to hear that Dave’s exceptional understanding of your needs and personalised support made a positive impression. It is always our aim to provide tailored and attentive service to every customer. Kindest regards, Ali Taylor
Very personable and well informed…
Very personable and well informed staff. Good customer care.
May 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Nicola, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our staff personable and well informed, and that you appreciated the level of customer care provided. It is always our aim to ensure every customer feels valued and supported throughout their visit. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team at Sytner Sheffield BMW. Kindest regards, Ali Taylor
I recently purchased a new BMW X5 from Sheffield BMW
I recently purchased a new BMW X5 from BMW Sheffield, and the entire process was flawless from start to finish. I was looked after by Richard throughout the journey, and I cannot praise him highly enough.
Over the years, I have purchased many cars and dealt with all manner of dealerships across the country, so I have plenty of experience with the standard car-buying process. I can honestly say that Richard and the team at Sheffield BMW are the absolute best I have ever come across.
Richard was professional, transparent, and completely attentive, making the entire experience smooth and genuinely enjoyable without any of the usual pressure. The X5 is an incredible machine, but the level of customer service provided by Richard is what really sets this dealership apart.
If you are looking for a new BMW and want a premium, hassle-free experience, go to BMW Sheffield and ask for Richard. They have won a customer for life. Highly recommended!
May 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you, Kevin, for your wonderful review. We are delighted to hear that Richard and the team at BMW Sheffield provided you with such a professional and enjoyable experience. It’s fantastic to know that your new X5 is everything you hoped for and that our customer service made a real difference. Your kind words mean a great deal to us, and we’re honoured to have earned your recommendation and your loyalty. Wishing you many happy miles in your new BMW! Kindest regards, Ali Taylor
Consistently excellent
Highly professional, friendly service, in a comfortable waiting area with drinks available. Ben in the service team was particularly helpful. The opportunity to view the latest car models is a visit bonus.
May 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Robin, Thank you very much for your kind words and for taking the time to share your experience at Sytner Sheffield BMW. We are delighted to hear that you found our service team, especially Ben, helpful and that you enjoyed the comfortable waiting area with refreshments. Kindest regards, Ali Taylor
Excellent service as always.
Excellent service as always.
Kind regards
Sara
May 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Sara and John, Thank you very much for your kind words and for taking the time to leave such a positive review. Kindest regards, Ali Taylor
MOT day made easier by great team
I hate MOT. It’s like going to the dentist. However…Very friendly and efficient customer service made it a whole lot easier. Scott looked after me very well making sure I was kept in the loop about where things were up to during the MOT and vehicle tracking alignment. Thanks to all the team, especially Scott. See you next time.
May 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you, David, for your kind words. We completely understand that MOTs can be a bit daunting, so it’s wonderful to hear that Scott and the team made the experience more comfortable and kept you well informed throughout. Your appreciation means a great deal to us, and we’re delighted to have been of service. We look forward to welcoming you back to Sytner Sheffield BMW again. Kindest regards, Ali Taylor
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