Trade in and purchase of nearly new car. All agreed promptly and smoothly without any pressure.I dealt primarily with Richard who kept me fully updated throughout and took ownership of the overall pro... See more
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Brought my car in for a recall and for its first MOT. I have used Sytner’s several times as I’ve had BMWs for around 20 years. It is more recent I’ve used them as I assumed they’d be more expensive th... See more
Car booked in following a recall letter, very professional and courteous staff, nothing was too much trouble and they went over and above just rectifying my car. I was kept updated at all times of pro... See more
Company replied
The sales rep Connor was very knowledgeable & Plesent man and knew everything about the car and setting up the profiles which he helped us with. Faultless from start to finish making the car purchase... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Brightside Way, S9 2RQ, Sheffield, United Kingdom
- 0114 256 5900
4.8
Excellent
1K reviews
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Can’t complain about anything,1st class
Can’t complain about anything,1st class
September 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Katrina, Thank you ever so much for your wonderful review. We are absolutely delighted to hear that your experience at Sytner Sheffield BMW was “1st class” and that everything met your expectations. It is always our aim to provide exceptional service and ensure our customers feel valued and satisfied. Your kind words truly mean a lot to us. We very much appreciate your support and look forward to welcoming you back in the future. Warm regards, Carl Shaw. Head of Business and the Sytner Sheffield BMW Team
Reply from Sytner Group - Sytner Sheffield BMW
Dear Gareth, Thank you very much for your kind words and for taking the time to leave us a five-star review. We are delighted to hear that your experience with Sytner Sheffield BMW was straightforward and without any issues. It is always our aim to provide seamless and positive experiences for all our customers. Should you need any further assistance or have any questions in the future, please do not hesitate to get in touch. Kind regards, Carl Shaw. Head of Business and the Sytner Sheffield BMW Team
Excellent service from Sytner BMW…
Excellent service from Sytner BMW Sheffield especially Paul Whitehouse from initial enquiry to picking the car up. Paul was attentive but not pushy he spent time ensuring we got the right car for us and when we picked it up he had a few surprises which we very much appreciated. Thank you Paul for all you did for us.
September 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Nigel, thank you very much for your kind words and wonderful review. We are delighted to hear that Paul provided attentive and unpushy service throughout your experience with us. It’s fantastic that he was able to help you find the perfect car and that the little surprises upon collection were appreciated. Your satisfaction means a great deal to us, and we’re grateful for the time you took to share your positive experience with Sytner BMW Sheffield. Warm regards to you both. Carl Shaw. Head of Business
A 1 Sevice and deal.
This purchase went well from start to finish. every query was answered quickly and clearly,
Gerrard was very good , going into every detail from initial enquiry, through the test drive , and during the purchase and handover phases, he was a great aid in setting up the ID and systems in the car before I drive away,
September 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Harold, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Gerrard provided excellent support throughout your purchase, from initial enquiry to handover. It’s great to know he was able to assist with setting up the ID and systems, ensuring you were comfortable before driving away. Your satisfaction is very important to us, and we look forward to welcoming you back again in the future. Kindest regards, Ali Taylor
Excellent service as usual.
September 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Mark, thank you ever so much for your kind words and continued support. We are delighted to hear that you consistently receive excellent service at Sytner Sheffield BMW. Kindest regards, Ali Taylor
Friendly service from the advisor and…
Friendly service from the advisor and everything explained
September 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Chris, thank you very much for your kind words and for taking the time to leave us a five-star review. We are delighted to hear that you found our advisor friendly and that everything was clearly explained to your satisfaction. Kindest regards, Ali Taylor
Quick recall and replacement
Everyone was professional and polite. Nice place.
September 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Kevin, Thank you ever so much for your kind words and for taking the time to share your experience at Sytner Sheffield BMW. We’re delighted to hear that you found everyone professional and polite, and that you appreciated the environment of our showroom. Kindest regards, Ali Taylor
A truly 5 star experience!
Sytner sets the benchmark for efficiency and great customer service, based on my experience.
We booked our car in for a standard service. The welcome is friendly and efficient. An assigned representative confirms the work to be done.
We were offered a hot drink during this process, and then a free dealership taxi dropped us where we needed to get to approximately 10 minutes away.
After we picked up our cleaned and washed car, we received a link to a video from the technician who explained the checks and works he had completed.
A truly 5 star service! Thank you Scott and Joe at BMW Sytner Sheffield.
September 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Hugh, Thank you very much for your wonderful review. We are delighted to hear that you experienced such efficient and friendly service at Sytner Sheffield BMW. It’s great to know that Scott and Joe made your visit comfortable and that the video explanation from our technician was helpful. We take pride in delivering a seamless and professional experience, and your kind words truly mean a lot to our team. Kindest regards, Ali Taylor
Very helpful staff
Very helpful staff. Martin made sure he could do everything to make sure I got the best service and the best value.
September 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you very much, Dominic, for your kind words and positive feedback. We are delighted to hear that Martin and the team were able to provide you with excellent service and great value. It’s always wonderful to know our customers feel well looked after and supported throughout their experience with us. Kindest regards, Ali Taylor
Excellent customer service from Sytner
Excellent service as always from Sytner. Everything was explained to me. Gerard worked hard to ensure I purchased the vehicle that matched my needs. Andrew from the financial services team made sure I understood the small print. Very happy customer!
September 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Tamsyn, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Gerard and Andrew provided such thorough and attentive service, ensuring you found the perfect vehicle and understood all the details clearly. It’s wonderful to know you are very happy with your purchase. Your positive feedback means a great deal to the entire team at Sytner Sheffield BMW. Kindest regards, Ali Taylor
Great service
Easy to book, great team, clear communication, great all round service. I moved from BMW Nottingham due to poor service, the team in Sheffield were great. Highly recommend
September 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear David, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our team approachable and that the communication was clear throughout your visit. It’s fantastic to know we’ve been able to provide the level of service you deserve, especially after your previous experience. Your recommendation means a great deal to us, and we look forward to continuing to support you with your BMW in the future. Kindest regards, Ali Taylor
Reply from Sytner Group - Sytner Sheffield BMW
Dear William, Thank you very much for your kind words. We are delighted to hear that you found our service well-organised and professional. It is always our aim to provide the highest standard of care to all our customers. Your positive feedback is greatly valued and motivates our entire team to continue delivering excellent experiences. We truly appreciate you taking the time to share your thoughts and look forward to welcoming you again in the future. Kindest regards, Ali Taylor
Reply from Sytner Group - Sytner Sheffield BMW
Dear Mark, Thank you ever so much for your kind words and continued support. We are delighted to hear that you consistently receive excellent service from our team at Sytner Sheffield BMW. It is truly rewarding to know our efforts are appreciated. Kindest regards, Ali Taylor
Sytner Sheffield
I recently bought a MINI from Sytner Sheffield, part-exchanging my old MINI, and I couldn’t be happier with the whole experience.
The service was excellent from start to finish. I felt really well looked after, and the whole process was relaxed and enjoyable.
Brad was really helpful and passed me onto Courtney, the saleswoman who was fantastic. She was friendly, helpful and knowledgeable, and made everything really straightforward and smooth. She was always happy to answer any questions and made the whole buying and part-exchange process feel completely hassle-free.
I’m really pleased with my new MINI and would definitely recommend Sytner Sheffield.
August 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Helen, Thank you very much for your kind words and for sharing your positive experience with us at Sytner Sheffield. We are delighted to hear that Brad and Courtney provided you with such excellent service, making the whole process relaxed and enjoyable. It’s wonderful to know you are pleased with your new MINI and that we were able to make your part-exchange hassle-free. Your recommendation means a great deal to us. We wish you many happy miles ahead in your MINI! Best wishes Ali Taylor
The service was very efficient and…
The service was very efficient and hassle-free. My car was fixed on time, and I’m highly satisfied with the overall experience. Excellent service!
August 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Shahriar, Thank you very much for your kind words and for taking the time to share your positive experience with us. We are delighted to hear that you found our service efficient and hassle-free, and that your car was fixed on time. It is always our aim to provide excellent service, and your satisfaction means a great deal to the entire team. We truly appreciate your support and look forward to welcoming you back to Sytner Sheffield BMW in the future. Kindest regards, Ali Taylor
MOT and brake fluid services
28/6, I paid for MOT and changing brake fluid. But I just received video for MOT. Can I receive another video to change Brake Fluid as well. This is same as 30/5/26, I got the video for changing enginer oil. I want to keep all series video, thanks.
August 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Fil, thank you for your message and for choosing Sytner Sheffield BMW. We appreciate your interest in receiving the full series of videos related to your vehicle’s maintenance. It is great to hear you find these videos helpful for keeping track of the work completed. Your loyalty is valued, and we are pleased to support you in maintaining your BMW to the highest standards. Should you have any further questions or requests, please do not hesitate to get in touch. Kindest regards, Ali Taylor
Martyn Hoe was so helpful and the whole…
Martyn Hoe was so helpful and the whole experience was slick and organised
August 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Kirsty, Thank you very much for your fantastic review. We are delighted to hear that Martyn Hoe was so helpful and that your entire experience was slick and well organised. It’s always our aim to provide exceptional service and make every visit a positive one. Your kind words mean a lot to the team at Sytner Sheffield BMW. We truly appreciate you taking the time to share your experience and hope to welcome you back in the future. Kindest regards, Ali Taylor
Third car in seven years - Excellent Sales Service
Well, for the third time in 7 years we had bought a used car from Sytners Sheffield. We keep coming back as our sales contact, Gerard Godlington always finds us the car that we want. He's a credit to the dealership; old school, courteous, attentive, patient, knowledgeable and excellent to deal with. It's how customers should be treated.
Many thanks and well done again.
An absolute 11/10 every time
August 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you, Martin, for your wonderful review and continued trust in Sytner Sheffield BMW. It’s fantastic to hear that Gerard consistently provides the exceptional service you deserve, going above and beyond with his knowledge and attentiveness. Your kind words truly mean a lot to the entire team. We’re delighted to have helped you find the right car on multiple occasions and look forward to being of assistance again in the future. Kindest regards, Ali Taylor
Always excellent service polite…
Always excellent service polite friendly staff
Especially Fergus & Jody
August 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you ever so much for your wonderful review. We’re delighted to hear that Fergus and Jody provided you with such excellent service and that you found our team polite and friendly. It’s always our aim to ensure every customer feels valued and well looked after. Your kind words truly mean a lot to us all here at Sytner Sheffield BMW. We look forward to welcoming you back in the future and hope to continue delivering the high standard of service you expect. Kindest regards, Ali Taylor
Lovely experience
Lovely experience, welcoming staff and fantastic showroom. Lots of amenities and helpful, friendly staff. Can recommend.
August 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Alison, Thank you ever so much for your kind words and excellent review. We are delighted to hear that you enjoyed your experience at Sytner Sheffield BMW and found our showroom welcoming and well-equipped. Our team always strives to provide friendly and helpful service, so it’s wonderful to know this was reflected during your visit. Kindest regards, Ali Taylor
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