This purchase went well from start to finish. every query was answered quickly and clearly, Gerrard was very good , going into every detail from initial enquiry, through the test drive , and duri... See more
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Sytner sets the benchmark for efficiency and great customer service, based on my experience. We booked our car in for a standard service. The welcome is friendly and efficient. An assigned repres... See more
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Excellent service as always from Sytner. Everything was explained to me. Gerard worked hard to ensure I purchased the vehicle that matched my needs. Andrew from the financial services team made sure I... See more
Company replied
Well, for the third time in 7 years we had bought a used car from Sytners Sheffield. We keep coming back as our sales contact, Gerard Godlington always finds us the car that we want. He's a credit t... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Brightside Way, S9 2RQ, Sheffield, United Kingdom
- 0114 256 5900
4.8
Excellent
1K reviews
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Beware of incorrect price quote
On arriving in the service area I was greeted professionally and shown to my seat. The waiting area as always was a comfortable place to sit and I was offered a drink whilst I waited.
When a BMW colleague arrived to discuss the service she advised it was almost £700. This was a surprise to me, in MyBMW App it advised the service due was the engine oil service with micro filter @ £286.96. I was advised that the air filter and fuel filter was also required plus the service vehicle check. I asked for a breakdown of each element of the price quoted but this information didn’t seem to be to hand. I opened MyBMW App to discuss further. On the App the cost for the service including air & oil filter was, and still is shown as £475.48 plus £90 for service check, just less than £600 and not £700 as advised on arrival. We both viewed the App together and I was then advised BMW have increased their prices, if this is the case the App still doesn’t reflect this (22/01/2026). Given the circumstances she agreed to do the service at the App price, c£600, which I appreciated. Even so, this was double what I was expecting based on the original BMW advice on the App.
BMW service team also failed to send through the video evidence of the service
January 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Mr Collins-McKeown, thank you for your detailed feedback. We apologise for any confusion caused regarding the service pricing and the discrepancy with the MyBMW App. We also regret that the video evidence of the service was not provided as expected. We appreciate your understanding and would like to invite you to contact our Aftersales Manager , Jason Cole, at jasoncole@sytner.co.uk to discuss your experience further. Your satisfaction is important to us. Kindest regards, Ali Taylor - Sytner Sheffield
Attention to detail is outstanding!
Excellent customer service from booking appointment to collecting my vehicle. Smooth and seamless experience.
January 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Emma, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that the entire process, from booking your appointment to collecting your vehicle, was smooth and seamless. Providing excellent customer service is something we take great pride in, and it’s wonderful to know that this was reflected in your visit. Kindest regards, Ali Taylor
Great Service
Friendly, professional service advisor and all other staff. Great service from start to finish. Thanks.
January 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear MCK, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our service advisor and the entire team provided friendly and professional service throughout your visit. Kindest regards, Ali Taylor
I recently purchased a BMW X7 M50i from…
I recently purchased a BMW X7 M50i from Sytner BMW Sheffield and couldn’t be happier with the experience. From start to finish, Jordan provided an exceptional level of service. He took the time to understand exactly what I was looking for, explained every detail of the car’s specification clearly, and guided me through the entire sales process with professionalism and genuine care.
After collection, I noticed a couple of small presentation issues, which Jordan addressed quickly and efficiently. He also reassured me that the minor fault with a window would be sorted without any hassle — and kept to his word. It’s rare to find someone so attentive and committed to customer satisfaction.
All in all, my experience with BMW Sheffield has been excellent, thanks largely to Jordan’s help. I’d highly recommend asking for him if you’re considering a purchase — he truly goes above and beyond to make sure everything is just right.
December 22, 2025
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you, Zahid, for your wonderful review. We are delighted to hear that Jordan provided such attentive and professional service throughout your purchase of the BMW X7 M50i. It’s fantastic to know that he was able to address your concerns promptly and ensure your complete satisfaction. Your recommendation means a great deal to us, and we’re thrilled that your experience with Sytner BMW Sheffield was so positive. We wish you many enjoyable miles in your new vehicle. Kindest regards, Ali Taylor
Reply from Sytner Group - Sytner Sheffield BMW
Dear Julia, Thank you ever so much for your kind words. We are delighted to hear that you found our service excellent, friendly, and helpful once again. It is always our aim to provide a welcoming and professional experience for all our customers. Your continued support means a great deal to us, and we truly appreciate you taking the time to share your positive feedback. We look forward to welcoming you back to Sytner Sheffield BMW in the future. Best wishes, Carl Shaw. Head of Business, Sytner Sheffield
Great service
Great service, fantastic M3 touring. If you want a BMW or mini no better place to go. Dealership is massive with great selection of cars including M cars.
January 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you, Gregory, for your fantastic review. We’re delighted to hear you enjoyed the service and are pleased with your M3 Touring. It’s wonderful to know that our extensive selection, including the M cars, met your expectations. We take great pride in offering a wide range of BMW and MINI models to suit all preferences. Your kind words mean a lot to the team here at Sytner Sheffield BMW, and we truly appreciate you taking the time to share your experience. Carl Shaw. Head of Business, Sytner Sheffield
5 star service
Had a problem with the car that was worrying but the team at BMW diagnosed the issue, assured me it was not dangerous and scheduled a repair 2 weeks later. The price was excellent and the service second to none! Safi looked after me throughout and explained everything thoroughly. She was fabulous and a credit to BMW. A visit to BMW is always a delight and I’ve never been treated with anything but respect. Problem is all the shiny new cars tempting me to buy a new one but I managed to resist…… 😊
January 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Miss Gregory, Thank you ever so much for your kind words. We’re delighted to hear that Safi provided such excellent care and clear explanations throughout your visit. It’s wonderful to know you felt respected and valued by our team. We completely understand the temptation of our shiny new models – they are hard to resist! Your continued trust and loyalty mean a great deal to us. We look forward to welcoming you back to Sytner Sheffield BMW in the future. Best wishes, Carl Shaw. Head of Business, Sytner Sheffield
Reply from Sytner Group - Sytner Sheffield BMW
Dear Mr McGuiness, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you found our service both friendly and efficient. It is always our aim to provide a welcoming and professional environment for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Kind regards, Carl Shaw. Head of Business, Sytner Sheffield
Great service
Great service. Salesman - Richard Cooper - was friendly, helpful and professional.
December 23, 2025
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Tony, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Richard Cooper provided friendly, helpful, and professional service during your visit. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Sheffield BMW. We look forward to welcoming you again in the future. Kindest regards, Ali Taylor
Service
My second time in two days, Both visits very professional from start to finish. Everything was explained clearly in a warm inviting atmosphere.
January 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Mark, Thank you very much for your kind words and for choosing Sytner Sheffield BMW not once, but twice in such a short space of time. We are delighted to hear that you found both visits professional and that everything was explained clearly in a warm and inviting atmosphere. Your feedback is greatly appreciated, Thank you. Kindest regards, Ali Taylor
We were ooked after by the lovely…
We were looked after by the lovely Rebecca. Fantastic service from walking through the doors to leaving with our new car! Rebecca was very down to earth, professional and honest which was very much appreciated. She made the whole process smooth from start to finish. Rebecca is a real credit to the BMW team! 🙂
January 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you so much for your kind words, Melissa. We’re delighted to hear that Rebecca provided such a professional and honest service throughout your experience. It’s wonderful to know she made the process smooth and enjoyable from start to finish. Rebecca truly is a fantastic member of our team, and your feedback means a great deal to us all. We hope you enjoy every moment with your new BMW and look forward to welcoming you back again. Kindest regards, Ali Taylor
I had a major service and MOT
I had a major service and MOT. It was such an easy process from start to finish. Drive in and drop off is simple with tracking throughout. Updates and communication is spot on and I was able to pay easily via a link. All the team were really friendly.
January 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Clare, Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that the service and MOT process was straightforward and that our team’s communication and friendliness made a positive impression. It’s wonderful to know that the tracking and payment system worked well for you. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Reply from Sytner Group - Sytner Sheffield BMW
Dear Jan, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are absolutely delighted to hear that you are totally satisfied with your experience at Sytner Sheffield BMW. Kindest regards, Ali Taylor
Service experience
My car went in for a recall was well looked after by Ailish in service.
January 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear David, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ailish provided you with excellent care during your recall visit. It is always our aim to ensure every customer feels well looked after and valued. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team at Sytner Sheffield BMW. We look forward to welcoming you back in the future. Kindest regards, Ali Taylor
From arriving to leaving everything ran…
From arriving to leaving everything ran smoothly. Keeping us informed along the way
January 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Susan, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that everything ran smoothly from arrival to departure and that you felt well informed throughout the process. Kindest regards, Ali Taylor
Hi there was a man called Lewis who…
Hi there was a man called Lewis who looked after me when my car had a MOT yesterday he was really helpful and good at his job he managed to get me my window wipers fitted ASAP thanks again Lewis pal
January 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Luke, Thank you very much for your kind words and for taking the time to leave such a positive review. We’re delighted to hear that Lewis provided you with excellent service during your MOT and was able to fit your window wipers promptly. It’s always great to know our team members are making a real difference. We truly appreciate your feedback and look forward to welcoming you back to Sytner Sheffield BMW in the future. Kindest regards Ali Taylor
Always great service and the staff are…
Always great service and the staff are very helpful and friendly
January 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Stephen, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you consistently receive great service and find our staff helpful and friendly. It is always our aim to provide a welcoming and professional environment for all our customers. Your positive feedback is truly appreciated and motivates us to maintain the high standards you have come to expect. We look forward to welcoming you back in the future. Best regards, Carl Shaw, Head of Business, Sytner Sheffield BMW
Excellent overall first impression!
Very pleased with overall service from initial arrival, which gave a good impression of my vehicle being left in the hands of a professional and competent team.
Complimentary visual heath check was a nice surprise and a valuable bonus witj my MOT in a few weeks time.
Add this with the complimentary valet service prior to collection and there is without doubt one very pleased customer.
Thank you for your care, time an attention in checking my vehicle and be assured I will contact you first when the need next arises.
January 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Stephen, Thank you very much for your kind words and positive feedback. We are delighted to hear that you felt confident leaving your vehicle with our professional and competent team. It’s wonderful that the complimentary visual health check and valet service added value to your experience. Your satisfaction is our priority, and we truly appreciate you choosing Sytner Sheffield BMW. We look forward to assisting you again when the need next arises. Best regards, Carl Shaw, Head of Business, Sytner Sheffield BMW
Staff efficient as usual
Staff efficient as usual. Car turned around quickly.
January 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Derek, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our staff efficient and that your car was turned around quickly. It is always our aim to provide a seamless and positive experience for all our customers. Your continued support means a great deal to us, and we look forward to welcoming you back to Sytner Sheffield BMW in the future. Best wishes, Carl Shaw, Head of Business, Sytner Sheffield BMW
Professional service
Professional, friendly and efficient service
December 29, 2025
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Mrs Stepenson, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you found our service professional, friendly, and efficient. It is always our aim to provide the highest standard of care to all our customers, and your positive feedback is truly appreciated. We look forward to welcoming you back in the future and continuing to meet your expectations. Kind regards, Carl Shaw, Head of Business, Sytner BMW Sheffield
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