This purchase went well from start to finish. every query was answered quickly and clearly, Gerrard was very good , going into every detail from initial enquiry, through the test drive , and duri... See more
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Sytner sets the benchmark for efficiency and great customer service, based on my experience. We booked our car in for a standard service. The welcome is friendly and efficient. An assigned repres... See more
Company replied
Excellent service as always from Sytner. Everything was explained to me. Gerard worked hard to ensure I purchased the vehicle that matched my needs. Andrew from the financial services team made sure I... See more
Company replied
Well, for the third time in 7 years we had bought a used car from Sytners Sheffield. We keep coming back as our sales contact, Gerard Godlington always finds us the car that we want. He's a credit t... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Brightside Way, S9 2RQ, Sheffield, United Kingdom
- 0114 256 5900
4.8
Excellent
1K reviews
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Good communication
February 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Mathew, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you found our communication to be good, as we always strive to keep our customers well informed throughout their journey with us. Kindest regards, Ali Taylor
Efficient system for booking a service…
Efficient system for booking a service with times to suit my schedule.
February 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Julie, Thank you very much for your kind words. We are delighted to hear that our booking system was efficient and that the available service times suited your schedule. It is always our aim to provide a seamless and convenient experience for our customers. Kindest regards, Ali Taylor - Sytner Sheffield
Reply from Sytner Group - Sytner Sheffield BMW
Dear Sam, Thank you ever so much for your kind words and for taking the time to leave such a wonderful review. Kindest regards, Ali Taylor - Sytner Sheffield
I have had recent severe( air filter
I have had my BMW car recent service ( air filter , oil change spark plugs from BMW Sytner Sheffield bright side which has cost me £680. Immediate after the service engine management sign comes on. I have provided them fault code using OBD . They are willing to diagnose again which would charge is another£ 150 + repair cost £232. I wasn’t happy for diagnostics charge and I did not go ahead with their proposal. Instead I bought the parts and decided to do repairs from independent BMW specialists and surprisingly the parts I paid around £48 it is actually somewhere else only £20. They are just charging unreasonably.
February 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Zahid, We apologise for your dissatisfaction with the recent service and the costs involved. We strive to provide transparent and fair pricing for all our customers. We understand your concerns regarding the diagnostic charges and parts pricing. We would like to invite you to contact our Aftersales Manager, Jason Cole at jasoncole@sytner.co.uk, to discuss your experience further and see how we might assist in resolving your concerns. Kindest regards, Ali Taylor
A huge shoutout to Bart at Sytner…
A huge shoutout to Bart at Sytner Sheffield ! They were incredibly knowledgeable, patient, and never made me feel pressured. They took the time to answer all my questions and helped me find the perfect BMW that fits my needs and budget. Thank you for the top-notch service!
February 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you so much for your kind words and for taking the time to share your experience with Bart and the team at Sytner Sheffield. We are delighted to hear that you felt supported throughout your journey and that you found the perfect BMW to suit your needs and budget. It’s wonderful to know our service met your expectations without any pressure. Your feedback is truly appreciated, and we hope you enjoy every moment with your new vehicle. Kindest regards, Ali Taylor
Easy to make an appointment with…
Easy to make an appointment with service and to communicate with them via WhatsApp. No hanging around on the phone waiting to be put through. Helpful staff and nice to be offered a hot drink. Special shout out for Ben who was very helpful in helping us get to the bottom of the problem.
February 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that our appointment process and communication via WhatsApp were convenient for you. It’s wonderful to know that our team, especially Ben, provided helpful and attentive service. Offering a hot drink is a small gesture, but we’re pleased it made your visit more comfortable. We truly appreciate your support and look forward to welcoming you back again, Kindest regards, Ali Taylor
Efficient and friendly service as…
Efficient and friendly service as always.
February 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear David, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you consistently receive efficient and friendly service from our team. It is always our aim to provide the highest standard of care and attention to every customer. Your continued support means a great deal to us, and we look forward to welcoming you back in the future. Kindest regards, Ali Taylor
From the beginning of the works that…
From the beginning of the works that required to being carried out , from collection to picking up my car were faultless.
Professional in all aspects. Charlotte in particular went above and beyond in her work in helping and guidance.
January 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Christine, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that the entire process, from collection to picking up your car, was faultless. It is wonderful to know that Charlotte’s professionalism and dedication made such a positive impression. Kindest regards, Ali Taylor
Excellent, hassle free service experience
Excellent service from booking through to collection of the service on my IX. Simon kept me up to date on progress and all costs were fully disclosed an transparent. Hassle free from start to finish and very customer focused.
February 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Tom, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that Simon and the team provided excellent service throughout your IX’s service, keeping you informed and ensuring full transparency with costs. It’s wonderful to know the process was hassle-free and customer-focused from start to finish. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Treated superbly from start to finish.
Treated superbly from start to finish.
Love the drive in experience with meet and greet. I was attended to mainly by Scott, who was professional and friendly.
Coffee great too
February 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Neale, Thank you very much for your kind words and for taking the time to share your experience at Sytner Sheffield BMW. We are delighted to hear that you enjoyed the drive-in experience and that Scott provided you with professional and friendly service. It’s wonderful to know that the meet and greet and even the coffee added to your visit. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Superb Service team support.
Very friendly and supportive Service team. Made all effort to solve car issue and find suitable time to do that.
February 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Ahmed, Thank you very much for your kind words. We are delighted to hear that our service team was friendly and supportive throughout your visit. It’s always our aim to resolve any issues efficiently while accommodating your schedule as best as we can. Your positive feedback means a great deal to us and encourages the entire team to continue providing excellent service. We truly appreciate you taking the time to share your experience with us. Kindest regards, Ali Taylor - Sytner Sheffield
Reply from Sytner Group - Sytner Sheffield BMW
Dear Jonathan, Thank you very much for your kind words. We are delighted to hear that you found our service excellent and that your experience with us was a pleasure. Kindest regards, Ali Taylor
Professional and helpful service from…
Professional and helpful service from start to finish once again. The service team really looked after me, kept me informed and ensured all work was completed to the highest standard. Thank you.
January 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Matt, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that our service team provided professional and helpful support throughout, keeping you informed and ensuring the highest standards were met. Your continued trust and satisfaction mean a great deal to us. Kindest regards, Ali Taylor
Reply from Sytner Group - Sytner Sheffield BMW
Dear Ilian, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you received great service during your visit to Sytner Sheffield BMW. It is always our aim to provide a positive and memorable experience for all our customers. Kindest regards, Ali Taylor
❤️BMW
It was both a surprise and rewarding to be offered a deal through being a returning customer !
George was enthusiastic professional VERY patient and supportive throughout
Daniel , what can I say , wild ? I am teasing here , He went IN and drove it swiftly through , no pun intended , I wouldn’t have done anything I didn’t want to do though , excellent at his job though great teamwork from you both and I got a great deal and superb service as ever from them / BMW
Cannot tell you how much I love this car ! ❤️
January 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Sharon Cockayne, Thank you very much for your kind words and for being a loyal customer over the years. We are delighted to hear that George and Daniel provided excellent service and that your experience exceeded expectations from start to finish. It’s wonderful to know the process was smooth and efficient. Your continued support means a great deal to us, and we hope you enjoy your new BMW for many miles to come. Kindest regards, Ali Taylor - Sytner Sheffield
Reply from Sytner Group - Sytner Sheffield BMW
Dear Penny, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that our customer service met your expectations and made a positive impression. It is always our aim to provide excellent service and ensure every visit is a pleasant one. Kindest regards, Ali Taylor
Excellent customer service ….
I had a really good experience choosing, buying and collecting my new car mainly down to the Chris O’Donnell. He was extremely patient with me whilst I decided what I would like, was understanding and extremely knowledgeable. The best was that Chris had remembered me from three years ago, which was really ice and foundation to the trust I had in him to find me the right car. His customer service is impeccable. 10/10 for me.
Great experience would not hesitate to contact him again and buy from Sytner.
January 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Jayne, Thank you very much for your kind words and for sharing your positive experience with Chris O’Donnell and the team at Sytner Sheffield BMW. We are delighted to hear that Chris’s patience, knowledge, and excellent customer service made your car buying journey so enjoyable. It’s wonderful to know that the trust built over the years contributed to finding the perfect car for you. We truly appreciate your recommendation and look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Check-in was smooth
Check-in was smooth. Offered a coffee while I waited to discuss the service. Was kept informed of progress by text and phone call. Told approximate time of pick-up.
January 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Dr McClelland, Thank you very much for your kind words and for taking the time to share your experience at Sytner Sheffield BMW. We are delighted to hear that your check-in was smooth and that you felt well looked after throughout the service, including being kept informed via text and phone. It is always our aim to provide a comfortable and transparent experience, and your feedback is greatly appreciated. We look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Disappointed
Disappointed I have been a loyal customer for a long time.The car went through the M O T but then told it was recommended to replace front discs and pad and back pads only. I was quoted over £1100 after doing some research I found for my car to have both front and back with both discs and pads replaced should be between £760-£920.To make things worse pads should last about 25000 -30000 and discs 50000-70000. My hasn’t done £18000 yet, so I can’t understand this.
Thanks Mark
January 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Mark Chapell , thank you for your detailed feedback. We apologise for any confusion caused regarding the Discs and Pads . We appreciate your understanding and would like to invite you to contact our Aftersales Manager , Jason Cole, at jasoncole@sytner.co.uk to discuss your experience further. Your satisfaction is important to us. Kindest regards, Ali Taylor - Sytner Sheffield
Perfect experience from start to…
Perfect experience from start to finish. Very professional and friendly staff throughout. I dealt with Jordon Sparrow, who was brilliant — talked me through everything step by step and made sure my new car was exactly how I wanted it. Excellent service and a credit to the dealership.
January 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you so much for your kind words, S Lynne. We are delighted to hear that your experience with Jordon and the team at Sytner Sheffield BMW was both professional and friendly. It’s wonderful to know that Jordon guided you through every step and ensured your new car was exactly to your liking. Your feedback means a great deal to us and is truly appreciated. We hope you enjoy your new vehicle and look forward to welcoming you back in the future. Kindest regards, Ali Taylor
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