When I booked in with the service department, I was told to arrive at 7.30am to ensure my car was one of the first to be dealt with. I only needed an MOT and washer repair. I waited in the reception a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Paul was kind, helpful and informative throughout our purchasing experience. Despite going to look at another car originally, Paul helped us to consider and look at other options which led us to takin... See more
Company replied
Even though we live near London, we travelled up to Sytner Sheffield Mini as they had found the ideal car for us. Russell Watts the Mini sales executive organised everything over the phone and tu... See more
Company replied
Great service from my initial telephone enquiry to picking up the car! All paperwork dealt with efficiently by Paul Cannon during the week before collection, with the car being ready and looking lik... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Brightside Way, S9 2RQ, Sheffield, United Kingdom
- 0114 256 5901
4.5
Excellent
498 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Good
Thank you to Sytner Sheffield for making my first purchase from Mini a good one. Never purchased from Mini before, and will definitely return. Thank you to Sam for making it a smooth process.
December 31, 2025
Unprompted review
Reply from Sytner Group - Sytner Sheffield MINI
Dear Abigail, Thank you very much for your kind words and for choosing Sytner Sheffield for your first MINI purchase. We are delighted to hear that Sam made the process smooth and enjoyable for you. It’s wonderful to know you had a positive experience, and we truly appreciate your intention to return. Should you have any questions or require assistance in the future, please do not hesitate to get in touch. We look forward to welcoming you back soon. Best wishes, Carl Shaw, Head of Business, Sytner Sheffield MINI
Speedy and professional service
Speedy and professional service, friendly and welcoming staff. Turn around of sale was great. Friendly and professional service received.
January 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield MINI
Dear Tracy, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield MINI. We are delighted to hear that you found our service speedy, professional, and friendly. It is always our aim to provide a welcoming environment and ensure a smooth and efficient sale process. Your positive feedback means a great deal to the entire team. We look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Worth travelling from West Yorkshire to South Yorkshire to buy a car.
Jody was very professional and business like throughout. He knows the cars he’s selling. He’s very informative and easy to follow. We were grateful he came to meet us from the Meadowhall train station too, first when we came to view the car and the second time when we came to collect it.
December 16, 2025
Unprompted review
Reply from Sytner Group - Sytner Sheffield MINI
Dear Valerie, Thank you very much for your kind words. We are delighted to hear that Jody provided a professional and informative experience throughout your visits. It’s wonderful to know that his knowledge of the cars and willingness to meet you at Meadowhall train station made the process easier and more enjoyable. Your feedback is greatly appreciated, and we hope you continue to enjoy your new MINI. Best wishes from all of us at Sytner Sheffield MINI.
A delight to deal with
It was a very pleasurable experience dealing with Sytner Mini Sheffield. I was sourcing a used car for my mother and having never bought one over distance before, they could not have made it a more straightforward experience. Prompt, efficient and extremely courteous customer service by one member of the team in particular (J.Brown) who could not have been more helpful. My mother is thrilled with her new car which was delivered by a delightful young man who guided us quickly through the paperwork on the day. Overall, fantastic service and I could not recommend them highly enough.
December 2, 2025
Unprompted review
Mathew Watkin (Sheffield Sytner)
Mathew Watkin (Sheffield Sytner) - we deliberately went back to Mathew for our 2nd car after the first experience two years ago. Honest ,straight talking guy to deal with , none of the usual salesman bull. We will probably be back in two years the see Mathew , if he's not at Sytners we will go looking for him elsewhere....
November 21, 2025
Unprompted review
Very friendly
Very friendly, they need to work on their communication, as things agreed at point of sale where not done ready when we collected the car, very responsive to our needs once they realised they had caused us some disappointment, the issues were resolved within a few days, so overall very satisfied, thanks.
November 6, 2025
Reply from Sytner Group - Sytner Sheffield MINI
Dear Mrs Salim, thank you for your kind words and for taking the time to share your experience with us here. We are pleased to hear that our team was friendly and responsive, and that the issues you encountered were resolved to your satisfaction. We apologise for any inconvenience caused by the communication lapses at the point of sale. Your feedback is greatly appreciated, and we are delighted that overall you are very satisfied with your experience. Thank you once again, and we look forward to welcoming you back in the future. Kindest regards, Ali Taylor - Sytner - Sheffield
Fabulous staff …
Fabulous staff who made us feel very welcome in the showroom, even our dog got a treat or two
The handover of our new car was done with patience from Fergus to make sure we had everything connected before we left
October 31, 2025
Sam was helpful
Sam was helpful, supportive and knowledgeable.
No pressure was applied.
October 28, 2025
Reply from Sytner Group - Sytner Sheffield MINI
Dear Derek, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Sheffield MINI. We are delighted to hear that Sam was helpful, supportive, and knowledgeable throughout your visit. It is always our aim to provide a relaxed and pressure-free environment for our customers. Your positive feedback is greatly appreciated thank you. Kindest regards, Ali Taylor
Found the staff knowledgeable but not…
Found the staff knowledgeable but not pushy. Made themselves available to answer questions but weren’t in your face. Sam Proctor was a pleasure to deal with.
October 12, 2025
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Debs. We are delighted to hear that our staff at Sytner Sheffield MINI were able to provide you with a knowledgeable and non-pushy experience. Our team takes pride in making themselves available to answer any questions without being intrusive. We are pleased to hear that Sam Proctor was a pleasure to deal with. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Sheffield MINI. Carl Shaw, Head of Business
Painless purchase…
The whole process from initial enquiry through to taking delivery of the car was very efficient and Adam kept us informed of the progress with the car and the handover was very slick and painless. I have used Sytner over the past 20 + years for both BMW and MINI and have always found their service to be very efficient and would certainly recommend them.
September 30, 2025
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Andrew. We are delighted to hear that you had a positive experience with us at Sytner Sheffield MINI. Our team takes great pride in providing efficient and seamless service, and we are glad that Adam kept you informed throughout the process. It is an honour to have been your go-to dealership for over 20 years, and we appreciate your recommendation. We look forward to continuing to provide you with exceptional service in the future. Thank you for choosing Sytner Sheffield MINI. Carl Shaw. Head of Business.
From first contacting the dealership by…
From first contacting the dealership by phone regarding a mini, I received a short introduction and video from Jayden. I had had a very bad experience with another mini dealership and this just instilled a lot of confidence. The showroom itself is very impressive too. From test drive to picking up the car Jayden kept in touch and ensured everything went smoothly...fabulous experience from start to finish!
September 29, 2025
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your glowing review, Rob! We are delighted to hear that you had a fabulous experience at Sytner Sheffield MINI. Our team takes great pride in providing exceptional customer service, and we are thrilled that Jayden's introduction and video instilled confidence in you. We are also glad that you enjoyed our impressive showroom and that Jayden kept in touch throughout the process. We hope you continue to enjoy your MINI and we look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for taking the time to leave us a 5-star review! We are delighted to hear that our team at Sytner Sheffield MINI listened to your needs and were able to deliver exactly what you wanted. Our goal is to provide exceptional service and ensure our customers are satisfied with their experience. We appreciate your support and look forward to continuing to meet your expectations in the future. Thank you for choosing Sytner Sheffield MINI. Carl Shaw, Head of Business
Super friendly, no pressure
Fergus was amazing, didn't put any pressure on me. Explained everything without being patronising, communication was great. 3rd car from Sytners and would continue to go back.
January 31, 2025
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your glowing review, Bridget! We are delighted to hear that Fergus provided you with exceptional service and made your car buying experience stress-free. Our team at Sytner Sheffield MINI takes pride in delivering top-notch customer service and we are thrilled to have earned your loyalty with your third purchase from us. We appreciate your kind words and look forward to welcoming you back for all your future MINI needs. Kindest regards, Ali Taylor Sytner Sheffield
Mini convert
Matt made the experience easy and worked around me. He wasn’t pushy and made sure that I had all of the information I need. I’m definitely a mini convert!
February 7, 2025
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Hannah. We are delighted to hear that Matt provided you with a hassle-free experience and tailored it to your needs. Our team at Sytner Sheffield MINI takes pride in not being pushy and ensuring our customers have all the necessary information. We are thrilled to have converted you into a MINI enthusiast and look forward to welcoming you back in the future. Thank you for choosing us and for your support. Carl Shaw. Head of Business
Fergus was very helpful.
December 31, 2024
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Glynn. We are delighted to hear that Fergus provided you with excellent assistance during your visit to Sytner Sheffield MINI. Our team takes great pride in delivering exceptional customer service, and we are glad that Fergus was able to meet your expectations. We appreciate your support and look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Great car buying experience - thanks Fergus
Recently bought a Mini from the Sheffield branch and really impressed with the whole experience. The show room was ideal: getting to look at the car under lights and in the warm of indoors but still able to take a test drive. Fergus who served us was spot on, really helpful and knowledgeable.
Would definitely recommend and use them again
December 8, 2024
Unprompted review
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your glowing review, Nick! We are delighted to hear that you had a positive experience at our Sheffield MINI branch. Our showroom is designed to provide the best possible environment for our customers, and we are glad that you found it ideal. Fergus is a valuable member of our team, and we are proud to hear that he was able to assist you with his knowledge and helpfulness. We appreciate your recommendation and look forward to welcoming you back in the future. kindest regards, Ali Taylor
I bought my mini from Sheffield and…
I bought my mini from Sheffield and spoke to Jody Brown who gave excellent advice on my new car . I bought my original mini from them 16 years ago and loved it and was sorry to see it go but a friend has it and loves it too .
The overall experience was great.
I had to call back there the next day and was looking after my granddaughter and she was amazed she said must better than the Jaguar garage.🤣
September 1, 2024
Unprompted review
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for your glowing 5-star review, Johan! We are delighted to hear that you had a positive experience at Sytner Sheffield MINI and that Jody Brown provided excellent advice on your new car. It's wonderful to hear that you have been a loyal customer for 16 years and that your friend is also enjoying your previous MINI. We are glad that your granddaughter was impressed with our service as well. Thank you for choosing us and we hope to see you again in the future. Kindest regards, Ali Taylor
Don't buy a vehicle from Sytner Mini!
Don't buy a vehicle from Sytner Mini Sheffield! The experience is simply dreadful. I purchased a mini for £13k around 2 years ago. Within a month of purchase, I had issues with low battery but Sytner Mini Sheffield simply charged and not replaced. I took motorway trips each week to try to charge it up but to no avail. I took it to a garage to replace the battery at a cost of approx £300. I since learnt that when a stop/start battery is 42% it can't recharge and that a replacement battery was the only option. Since purchase, I had to also replace the clutch and flywheel at £1800 and 3 days after this I encountered another drivetrain error (car shakes). I took it to two BMW specialist garages for each drivetrain error (further 3-4 drivetrain errors) and after a further £500 for repairs I still don't have a solution. I had enough and took it back to Sytner Mini Sheffield as a shaking vehicle is simply too unsafe to drive. The previous BMW garage kindly printed out all the drivetrain errors and recorded all the diagnostics tests they undertook but Sytner Mini simply deleted the drivetrain errors and say they cannot replicate the error. I and two BMW garages can replicate the error on 4 occasions but not Sytner Mini. I have only driven 2500 miles in 2 years, paid approx £3000 on repairs, spent 7 days of annual leave at garages and have a vehicle that is unsafe to drive. My only option is to litigate but Sytner Mini cannot even be bothered to respond to my Letter Before Claim which they are required to do.
August 2, 2024
Unprompted review
Reply from Sytner Group - Sytner Sheffield MINI
Dear Pretty Social, Thank you for bringing this to our attention. We apologize for the negative experience you have had with Sytner MINI Sheffield. We take customer satisfaction very seriously and would like to invite you to contact our Head of Business, Nigel Marsh, at nigelmarsh@sytner.co.uk. He will personally address your concerns and work towards finding a resolution. We value your feedback and hope to have the opportunity to make things right. Kindest regards, Ali Taylor
Excellent service
August 6, 2024
Reply from Sytner Group - Sytner Sheffield MINI
Thank you for taking the time to leave us a 5 star review, Ian! We are delighted to hear that you had an excellent experience at Sytner Sheffield MINI. Our team works hard to provide top-notch service to all of our customers, and we are glad to know that we met your expectations. We appreciate your support and hope to see you again in the future. Kindest regards, Ali Taylor
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.